Ulasan Barusan
- Semua ulasan
- Positif
- Netral
- Negatif
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6,4
Not the easiest car pick up, but not the worst either!
Pro: I liked the fact that the car rental place has its own station on the air train route. Relatively straightforward at the counter although time consuming. Car ran well and did what it was supposed to d. Too cold for convertible top down.
Kontra: Enterprise is the furthest away for the weary traveller. You do have to go from one line at the counter to another line at the point of rental (Where the cars are!) which seems very inefficient. The car looked great, but then again it was very dark in the garage. When we got outside we found the car to be filthy inside and damp. The rear quarter window did not fully go up. The east were worn out and that is bad, as the car only had 30,000 miles on it. We did mention this to the lady at the return and she did take $50.00 off of the total price for us, which was nice of her.
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8,4
Pro: Letting me know about premium insurance but not trying to scaremonger me into buying it
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9,2
seamless operation
Pro: everything was seamless, the staff were very helpful too. I was apprehensive of the lack of firm booking confirmation from kayak, all I had was a reservation. but my concerns were unfounded, we got exactly what we ordered and loved the car!!
Kontra: there was some ambiguity around charges and I wish they would include basic insurance in the prices at the comparison stage. you end up paying about twice as much as you think.
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2,8
Poor customer service
Pro: Nothing
Kontra: I phone enterprise advantage following concerns about fluid escaping from the car I had stopped at night at the side of a motorway. I was told breakdown would contact me within an hour. 3 hours later I was told no one would come out to me because I had not purchased optional breakdown cover and therefore I would have to pay for towing back to sanFrancisco. We were 500 Lia miles away
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2,0
Kontra: They didn't honour the quote.
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6,0
Kontra: The car booked is a Chevriket tahoe. The car on collection was a buck enclave which is not as big and came in a configuration that was not suitable for 5 people plus luggage. Hey should not be on the same class.
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10,0
Easy and painless rental process
Pro: Very easy kiosk checkin and very easy car return. Very nice system and operation.
Kontra: Bit of a slow journey from the airport terminal to the car rental center. But this is not the fault of Enterprise.
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9,6
Pro: Price
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7,2
Kontra: A bit too expensive
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10,0
Pro: Bit further outside city, but quicker to get to because of freeway. Staff were really great.
Kontra: Tricky to find.
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9,6
Outstanding
Pro: The Enterprise staff were extremely helpful and welcoming. When we returned the car, they helped with our (considerable) luggage and a taxi to take us to our hotel. From pickup to drop off the whole experience was seamless. We would especially like to mention the staff.
Kontra: It was a costly rental.
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8,0
Does what it says on the tin
Pro: Uneventful hire, all went well.
Kontra: That Jeep is a gas guzzler.
ulasan dari
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9,2
seamless operation
Pro: everything was seamless, the staff were very helpful too. I was apprehensive of the lack of firm booking confirmation from kayak, all I had was a reservation. but my concerns were unfounded, we got exactly what we ordered and loved the car!!
Kontra: there was some ambiguity around charges and I wish they would include basic insurance in the prices at the comparison stage. you end up paying about twice as much as you think.
ulasan dari
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10,0
Easy and painless rental process
Pro: Very easy kiosk checkin and very easy car return. Very nice system and operation.
Kontra: Bit of a slow journey from the airport terminal to the car rental center. But this is not the fault of Enterprise.
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9,6
Pro: Price
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10,0
Pro: Bit further outside city, but quicker to get to because of freeway. Staff were really great.
Kontra: Tricky to find.
ulasan dari
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9,6
Outstanding
Pro: The Enterprise staff were extremely helpful and welcoming. When we returned the car, they helped with our (considerable) luggage and a taxi to take us to our hotel. From pickup to drop off the whole experience was seamless. We would especially like to mention the staff.
Kontra: It was a costly rental.
ulasan dari
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6,4
Not the easiest car pick up, but not the worst either!
Pro: I liked the fact that the car rental place has its own station on the air train route. Relatively straightforward at the counter although time consuming. Car ran well and did what it was supposed to d. Too cold for convertible top down.
Kontra: Enterprise is the furthest away for the weary traveller. You do have to go from one line at the counter to another line at the point of rental (Where the cars are!) which seems very inefficient. The car looked great, but then again it was very dark in the garage. When we got outside we found the car to be filthy inside and damp. The rear quarter window did not fully go up. The east were worn out and that is bad, as the car only had 30,000 miles on it. We did mention this to the lady at the return and she did take $50.00 off of the total price for us, which was nice of her.
ulasan dari
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2,8
Poor customer service
Pro: Nothing
Kontra: I phone enterprise advantage following concerns about fluid escaping from the car I had stopped at night at the side of a motorway. I was told breakdown would contact me within an hour. 3 hours later I was told no one would come out to me because I had not purchased optional breakdown cover and therefore I would have to pay for towing back to sanFrancisco. We were 500 Lia miles away
ulasan dari
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2,0
Kontra: They didn't honour the quote.
ulasan dari
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6,0
Kontra: The car booked is a Chevriket tahoe. The car on collection was a buck enclave which is not as big and came in a configuration that was not suitable for 5 people plus luggage. Hey should not be on the same class.
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