Temukan tiket murah ke San Francisco

Kontra: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."

Pro: "Nothing to complaint. Excellent airline nowadays"

Kontra: "Very good airline except for the fact that the staff at Narita airport."

Pro: "Wonderful crew"

Pro: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Pro: "Perfect service, never had a more pleasant and attentive crew"
Kontra: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Kontra: "Flight attendants"

Pro: "Service was excellent. Premium economy seats well worth the few extra $$."

Pro: "The food the service and the staff"

Pro: "The food the service and flight was great"

Kontra: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Pro: "Easily upgrade to premium economy class"
Kontra: "Some staff lack of basic english"

Pro: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Kontra: "in-flight Wifi is not working"

Pro: "It was very good no prO lens at all:)"

Pro: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Kontra: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Pro: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Kontra: "No entertainment systems."

Pro: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Kontra: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Pro: "Beautifully presented and tasty Japanese food. Electronic windows."
Kontra: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Kontra: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Pro: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Kontra: "Double standard"

Pro: "So cramped. Very uncomfortable flight."

Pro: "Great service."

Pro: "I got an upgrade!"

Pro: "The meals. The attention to service details. The seats are better."
Kontra: "Ticket reservation follow up."

Pro: "Superb services!"
Kontra: "I don't think there's anything I didn't like during my journey"

Pro: "Nothing"
Kontra: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Kontra: "Great airline great service. Haihly recommended"

Pro: "The friendliness of the crew and the comfort of the seat + size of the screen"
Kontra: "Possibly more food options could of been better, only had western or Japanese option"

Pro: "Simply excellent !!!"

Kontra: "Why does the shorter of the two flights have more comfortable seats?"

Pro: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Kontra: "No food offered, not even a biscuit, only very basic drink selection."

Kontra: "Leg room"

Kontra: "Leg room"

Pro: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Kontra: "The service was so so and food was lousy"

Pro: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Kontra: "Selection of video entertainment could be increased and improved."

Pro: "Everything, from booking till landing"

Pro: "Service and polite staff."
Kontra: "Not much space between the seats for my long legs."

Pro: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"

Pro: "The food was good, which I didn't expect. The crew was kind."

Pro: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Kontra: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."

Pro: "The service, food, entertainment, everything was perfect. Thanks so much"

Pro: "Comfortable plane, good service"

Pro: "Very spacious and comfortable, modern plane"

Kontra: "Some crew members from Hong Kong better make more effort to improve service skills."

Pro: "The airplane was quite and clean and the crew were helpful"
Kontra: "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"

Pro: "The crew were cooperative and the supplies were good"
Kontra: "The chairs were not comfortable and the toilets were so dirty"

Pro: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."

Pro: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."

Pro: "Crew service is good!"
Kontra: "The seat is really cramp and tight!!"

Pro: "Crew service is excellent!"
Kontra: "The seat is really cramp and tight!"

Pro: "crewe were excellent"
Kontra: "nothing !"

Pro: "Comfort as usual"
Kontra: "No idea"

Pro: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Kontra: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pro: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pro: "Overall the flight met expectations for service, comfort and food."
Kontra: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pro: "ANA is always efficient and polite."
Kontra: "Just drinks no snacks on this flight"

Kontra: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pro: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pro: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Kontra: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pro: "Excellent legroom. Very polite staff."
Kontra: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pro: "Food"
Kontra: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pro: "Very efficient, friendly and helpful staff"
Kontra: "Food was gross."

Pro: "Very efficient"
Kontra: "Food was not good"

Kontra: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pro: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Kontra: "In flight meal could be improved"

Pro: "Food and Sitting Space"
Kontra: "Nothing"

Pro: "Food"
Kontra: "Sitting space"

Pro: "Shortest duration"

Pro: "I like the nice and warm service from the crew"
Kontra: "Food can be more variable but overall its oke"

Pro: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Kontra: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Pro: "Seat was good and slept like a baby"
Kontra: "Nothing really, slept the whole way"

Pro: "Flight spot on time."
Kontra: "Can't think of a better thing"

Pro: "Crew was professional and charming"
Kontra: "Nothing really, one of the best short haul flights in the world"

Pro: "Free alcohol on international flights is always a plus."
Kontra: "The movie selection was not as expansive as I've seen previously."

Kontra: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"

Pro: "Very comfortable"

Pro: "High quality fit out, amazing flight crew, great food."
Kontra: "Movie selection could be greater."

Pro: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."

Pro: "One of the best inflight meals. They serve snacks on top of main meal."
Kontra: "The shuttle bus to the plane was crowded. Limited movie options."

Pro: "Seat"
Kontra: "Food was a bit salty. Bread was so cold."

Kontra: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Pro: "crew was very polite and everything was smooth."

Pro: "The crew"
Kontra: "No food available only drinks"

Pro: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"

Pro: "As expected from the Japanese, super polite snd patient."
Kontra: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."

Kontra: "There was no information about connecting flights before landing."

Kontra: "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."

Kontra: "Vegetarian Meal was poor."

Kontra: "movie choices were poor and picture quality bad.."

Pro: "Crew service is good!"
Kontra: "The seat is really cramp and tight!!"

Pro: "Crew service is excellent!"
Kontra: "The seat is really cramp and tight!"

Pro: "crewe were excellent"
Kontra: "nothing !"

Pro: "Comfort as usual"
Kontra: "No idea"

Pro: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Kontra: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pro: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pro: "Overall the flight met expectations for service, comfort and food."
Kontra: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Kontra: "Terrible"

Pro: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Kontra: "Nothing significant!"

Kontra: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Kontra: "For better leg room in business class go for the bulkhead seats"

Pro: "The crew, their professionalism and wide variety of entertainment."
Kontra: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."

Pro: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Kontra: "My moslem meal selection wasn’t provided onboard"

Pro: "More space then previous flights. Attendants very pleasant and helpful."
Kontra: "Ran out of the food choices by the time they reached me. Had to make do with what was left."

Pro: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Kontra: "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Pro: "Food, service"

Pro: "Excellent"

Pro: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Kontra: "would like regular water bottles to be available for drinking"

Kontra: "Cabin little bit cold"

Pro: "Nothing."
Kontra: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."

Pro: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Kontra: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Pro: "Everything From the food to the drinks to the comfort"
Kontra: "Nothing"

Pro: "Clockwork prompt"
Kontra: "Mechanical"

Pro: "Spacious and clean"
Kontra: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pro: "crew very helpful with seating service on board also good"
Kontra: "head phones for entertainment very uncomfortable Food not to my taste"

Pro: "Very attentive and super awesome crew."
Kontra: "Nothing"

Pro: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Kontra: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Pro: "The trip was uneventful, with the usual excellent service."
Kontra: "Nothing"

Pro: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Kontra: "baby crying throughout the flight"

Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."

Pro: "Very good service"
Kontra: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"

Pro: "Efficient, comfortable."

Kontra: "leg space"

Pro: "Business seats were excellent"
Kontra: "All was good!"

Pro: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."

Pro: "It was good"
Kontra: "Nothing"

Kontra: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."

Pro: "Service is the best among the airlines I’ve ever taken"
Kontra: "Never ever get free upgrade"

Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Kontra: "Not much. This airline is up there with the best."

Pro: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Kontra: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."

Pro: "The entrainment was amazing!"
Kontra: "Seats were a little cramped"

Pro: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Kontra: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."

Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Kontra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Kontra: "Old plane. Old in flight entertainment."

Pro: "Safety, Friendlyness, Seats, Entertainment"

Kontra: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."

Pro: "Excellent crew service and entertainment."

Pro: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Kontra: "Entertainment interface showing its age."

Pro: "Clean ,on time"
Kontra: "The movies were not updated"

Pro: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."

Pro: "The crew is really the only thing making the flight enjoyable."
Kontra: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."

Pro: "It's good that they have vegeterian options"
Kontra: "Indian food was stale"

Pro: "Price and convenience."
Kontra: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."

Kontra: "The entertainment choices were terrible."

Kontra: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."

Pro: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Kontra: "I can't think of anything that wasn't good."

Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Pro: "Nothing to like on that flight."
Kontra: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."

Pro: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Kontra: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pro: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Kontra: "I can't think of anything to make it better."

Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"

Pro: "Everything ,good service ,friendly crew affordable rates"
Kontra: "Nothing"

Pro: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Kontra: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Pro: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Kontra: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pro: "The entertainment was reasonable, I enjoyed the festive choices."
Kontra: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pro: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Kontra: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."

Pro: "Ambiance"

Pro: "Same as earlier flight"
Kontra: "Nothing"

Pro: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Kontra: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pro: "legroom"
Kontra: "being in the middle of three"

Pro: "Very impressed with the service. Very friendly staff"
Kontra: "My entertainment unit on the Perth Doha leg never worked even after several resets"

Pro: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Kontra: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."

Pro: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Pro: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Kontra: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Pro: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Kontra: "I enjoyed their meal and services wanted to be Oliver Twist"

Pro: "The staff are great, the food is good."
Kontra: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"

Pro: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."

Pro: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Kontra: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Kontra: "No food on board!! Staff says it got over when i have selected my food selection!!"

Pro: "Foods, crew are accomodating and all sevice facility are very good"
Kontra: "Just update the movies regularly"

Pro: "Overall services"
Kontra: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."

Pro: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Pro: "Short flight, seat pitch OK and food adequate. Good crew."
Kontra: "Bus boarding always chaotic"

Pro: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Kontra: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."

Kontra: "both flights had 2 hours delay... also lugages cames with next flight."

Pro: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Kontra: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."

Pro: "Crew were helpful and not interefering in long flight"
Kontra: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."

Kontra: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Kontra: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."

Pro: "Good in-flight service"
Kontra: "Cramped seats"

Kontra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"

Pro: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Kontra: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."

Pro: "Flawless boarding, service, food and arrived 30 minutes early."
Kontra: "Nothing"

Pro: "Cabin crew friendly and efficient, great service"

Pro: "everything went perfect , tank you KAYAK"

Pro: "Very friendly online travel booking portal. I like it"

Pro: "Good service, good entertainment options, modern aircraft"

Kontra: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pro: "Everything was good!"
Kontra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pro: "Nt bad"
Kontra: "Attendants were skiving at the back"

Pro: "Pleasant crew"
Kontra: "Crowded flight, late departure."

Pro: "Like the friendly Crew ..."
Kontra: "Food"

Pro: "Food came out 1 am melb time ,2 hours after departure ."

Pro: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Kontra: "Boarding a bit haphazard"

Kontra: "The crew should be more kind."

Pro: "Comfortable seats in Premium Economy."
Kontra: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."

Pro: "nothing"
Kontra: "3 hours delay for a flight of 1 h 45 min"

Kontra: "About cabin crew for for more smile"

Pro: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Kontra: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"

Kontra: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"

Kontra: "terrible food - poor entertainment system with very mited choice - flight delayed as always"

Kontra: "all except the seat - always delayed"

Kontra: "flight delayed as usual"

Pro: "new seating arrangement is nice"

Pro: "All gud"
Kontra: "Extra things like toothpaste etc must have been provided to all"

Kontra: "90 minutes delayed"

Pro: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Kontra: "keep providing little gifts for kids"

Pro: "not too bad"
Kontra: "not too bad"

Pro: "very friendly staff"
Kontra: "seats could be more comfortable for long flights, better food choice"

Pro: "same as previous answer"
Kontra: "same as previous answer"

Pro: "Food was good, service quick and efficient"
Kontra: "Inconsiderate people in front reclining seats. Meant already cramped conditions in economy were made worse!"

Kontra: "I didn’t have a pillow."

Pro: "Very delayed flight that resulted to missed my flight going to davao"

Kontra: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"

Pro: "Good crew, new plane, Ok food, good drinks"
Kontra: "The seats are really uncomfortable"

Pro: "comfortable seats with good leg room"
Kontra: "Cabin crew did not offer much service. No coffee, tea or water offered."

Pro: "Cleanliness and no disruptions"
Kontra: "The crew were slow to clear the food trays"

Kontra: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."

Pro: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
Kontra: "Food was mediocre in flavour and variety."

Pro: "Inflight entertainment was excellent! Staff were very attentive."
Kontra: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"

Kontra: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."

Pro: "Boarding and flight punctually. Boarding systematically. Crew members polite."

Pro: "All went to schedule and flight attendants very good"

Pro: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."

Pro: "Adequate leg room, which is very important in a long haul flight. Punctual."
Kontra: "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."

Pro: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."

Pro: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."

Pro: "Fantastic flight"
Kontra: "All good"

Pro: "Left on time arrived early. Staff excellent."

Pro: "Was in premium economy from Hong Kong to London. Fairly comfortable seats. Managed to sleep about 7 hours. Food was decent."
Kontra: "Crew appear disinterested in the service."

Pro: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
Kontra: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."

Pro: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Kontra: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."

Kontra: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"

Pro: "Good food and service."
Kontra: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."

Pro: "Staff were friendly and helpful"
Kontra: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"

Kontra: "Nothing as such"

Pro: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
Kontra: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."

Pro: "Airline staff so helpful and nice, sets had loads of space, I was seated at the back of the plane when they ran out of meals before our row, I said it's fine I'll just have bread rolls but she got me their staff meals yum, air hostess was so lovely"
Kontra: "None"

Pro: "Luggage allowance, in-flight meals, good flight, arrived early"
Kontra: "Cabin a bit "dull""

Pro: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Kontra: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."

Pro: "The plane actually arrived an hour earlier than expected."

Pro: "Good collection of entertainment options"
Kontra: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."

Pro: "Attitude and service levels of the flight attendants was the best I have encountered for a while"

Pro: "The in flight services were very good with very professional flight attendant."