Kontra: "Crew was not very helpful"
Pro: "Very friendly and accommodating crew."
Pro: "Professional and friendly crew"
Kontra: "Food quality from Jakarta is bad"
Kontra: "Very professional and friendly crew. Food quality was excellent."
Pro: "The crew was organized and efficient."
Kontra: "Entertainment: movie choices were limited."
Kontra: "Seat cushion could use more cushioning. Larger portions of drinks served"
Kontra: "Good space with large seats. Good food and service."
Kontra: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Pro: "Seating and service"
Kontra: "Flight to Haneda airport not Narita"
Kontra: "Great experience all around. Need to improve access customer service support."
Pro: "JAL flights to LAX are always great. Good food too."
Pro: "Service was excellent"
Kontra: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Pro: "Seats, movies, comfort"
Kontra: "No vegetarian options"
Pro: "Friendly, clean. Great movie selection."
Kontra: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Pro: "Service and Entertainment were great. Lots of legroom is great."
Kontra: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Kontra: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Pro: "On time Cleanliness"
Kontra: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pro: "Thier food tasted excellent!"
Kontra: "Wish there was a vegetarian option too."
Pro: "Great crew, good food selection."
Kontra: "Everything was good"
Pro: "Everything. Was just outstanding."
Kontra: "No complaints"
Pro: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Pro: "Entertainment options were good"
Kontra: "Food was mediocre and long waits for restroom"
Pro: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Pro: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Kontra: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Pro: "I love flying jal"
Kontra: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Pro: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Kontra: "flight delays"
Pro: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Kontra: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pro: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Kontra: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pro: "Everything was perfect! Thank you for a great experience!"
Pro: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pro: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Pro: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Pro: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Kontra: "The meal and dessert were served at the same time. Too much food all at once."
Pro: "food was great movies are updated flight attendants are professional and courteous"
Pro: "Comfortable and spacious for economy class. Very helpful staff."
Kontra: "If I have to be picky the movie selection didn't seem great."
Pro: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Kontra: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Pro: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Kontra: "Headset was too big for me and kept skipping back."
Pro: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Kontra: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Pro: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Kontra: "seats need a bit more padding"
Pro: "JAL ' service is nice."
Kontra: "I didn't like MSG in food."
Pro: "Attendants were very supportive. Food was very good."
Kontra: "Restroom smelled bad"
Pro: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Kontra: "Nothing really."
Pro: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Kontra: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pro: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Kontra: "Long, long flight, not much leg room."
Pro: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pro: "The crew's attention to detail, service."
Kontra: "Sort of bumpy flight."
Pro: "Cramped seats and no beverage service. No crew interaction."
Kontra: "Everything was great"
Pro: "crew was amazing and movie selection was good"
Kontra: "poor business class seats and small screens"
Pro: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Kontra: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Pro: "The great service and comfortable flight"
Pro: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Kontra: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Kontra: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Pro: "The cabin crew are the most professional and beautiful in the airline business."
Kontra: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Kontra: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Pro: "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
Pro: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Kontra: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Pro: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Kontra: "Too much material in seatback pockets, couldn’t store anything"
Kontra: "Horrible delayed and no food offer or available even to purchase!"
Pro: "I love it."
Pro: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Pro: "The staff is friendly and helpful"
Kontra: "There wasnt anything i didnt like for this flight"
Pro: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Kontra: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Pro: "The service and entertainment"
Kontra: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Pro: "the flight attendants were great and it flight was smooth."
Kontra: "long flight"
Kontra: "Seats too small for a seven hour flight"
Pro: "Outstanding customer service! We will fly Korean Air again!"
Kontra: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Pro: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
Kontra: "Seat was hard."
Pro: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Kontra: "I don't like their policy of closing all the blinds when it is daylight outside."
Pro: "Good more choices"
Kontra: "Transit in Korea make shorter hour"
Pro: "Light flight, extra space."
Kontra: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Pro: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Pro: "Awesome trip"
Kontra: "No complain. The crew did great service."
Pro: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Kontra: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Pro: "Cabin crews are very kind."
Kontra: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Pro: "Everything was perfect!"
Pro: "Good customer service"
Pro: "Staff great"
Kontra: "Food selection"
Pro: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Kontra: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Pro: "The stewardesses are very good and attentive."
Kontra: "Not applicable"
Pro: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Kontra: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Pro: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Kontra: "The seats are small."
Pro: "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
Kontra: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Pro: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Kontra: "The entertainment has limited choice of movies."
Pro: "Great Service Check-in Process Boarding Process Lounge Food"
Kontra: "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
Pro: "The crew were very friendly and helpful. I appreciate how attentive they are."
Kontra: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Pro: "The incheon airport efficiency, the food Inboard, the transit was food."
Kontra: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Pro: "Bathriom cleanliness and the good work of the stewardesses"
Pro: "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
Kontra: "The food needs to be improved."
Pro: "Flight attendants are very kind; food and drink was enjoyable."
Pro: "Fast Chaco in and nice crew"
Kontra: "The food was not great and no vegetarian options"
Kontra: "Mid night snack can be improved, it’s too small a portion."
Pro: "Very caring, and pay full attention to passengers."
Kontra: "Better food quality, more movies please."
Pro: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Kontra: "Seat cushion could have been softer"
Pro: "Overall the service was good."
Kontra: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pro: "The 787 was awesome. Very comfortable. Great staff and service."
Pro: "Flight attendants were incredible!"
Pro: "The service...the food...the entertainmrnt....tq tq tq"
Kontra: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Pro: "The food, choices of entertainment, and the crew"
Pro: "Their service"
Pro: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Kontra: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Kontra: "Everything the whole team was great."
Pro: "crew and food was great"
Kontra: "seat cushion was a bit on the dead side."
Pro: "very clean over a 9 hr flight , great seat and flight attendant"
Pro: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pro: "The food and staff were great."
Pro: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Kontra: "Same repeating music"
Pro: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Kontra: "No problems."
Pro: "The quality of your aircraft. Clean, modern, plenty of leg room."
Kontra: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Kontra: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pro: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Kontra: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Pro: "I enjoyed the hospitality and attention to detail."
Pro: "Staff are super kind."
Pro: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pro: "The staff is very nice."
Kontra: "The exonomy seats."
Pro: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Pro: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Kontra: "I suppose the food could be better."
Pro: "Cheap prise"
Kontra: "Food and entertainment"
Pro: "Friendly staff and great food. Cabin was spacious even for Economy."
Kontra: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Pro: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Kontra: "Food needs improvement"
Pro: "Staff was pleasant, food was good, decent movies overall."
Kontra: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Pro: "I feel like home"
Kontra: "The crew smail"
Pro: "Incredible service"
Pro: "friendly flight attendants, clean toilets"
Kontra: "the stroller take forever to show up when landing"
Kontra: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Kontra: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Pro: "very comfy, great ground handling crew"
Pro: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Pro: "Great service, excellent and curteous. Clean cabin"
Kontra: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Pro: "Good staff, good service, good entertainment"
Kontra: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Pro: "Good Business Class, will fly them again. Excellent service."
Kontra: "No meal served upon take off, snacks only."
Pro: "Crew is always awesome"
Kontra: "Needed more Japanese movie options"
Pro: "Was able to request a gluten-free meal for the flight"
Pro: "Crews sympathy’s"
Kontra: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pro: "The service was excellent"
Kontra: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pro: "Yes and yes"
Kontra: "Not sure because I have never had a better experience."
Kontra: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pro: "The crew was terrific. Always smiling and helpful."
Kontra: "If you need more space economy is a tight fit. It would be better to upgrade."
Kontra: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pro: "Service was excellent!"
Kontra: "Softer seats and more movies"
Pro: "Great crew and cabin!"
Kontra: "Meals were just ok"
Pro: "The service is exceptional!"
Pro: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pro: "The seats were comfortable and the staff was very attendant!"
Kontra: "No complaints"
Pro: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Kontra: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pro: "The lunch and dinner menu was excellent"
Kontra: "more bathrooms."
Kontra: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Kontra: "the food was mediocre at best - had to ask for water couple of times"
Pro: "Boarding was good and the flight time was shorter than expected."
Kontra: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Kontra: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pro: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Kontra: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Kontra: "Cabin temperature was really hot."
Pro: "The crew were excellent"
Kontra: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Pro: "All the crews were friendly and helpful!"
Kontra: "I wanted to watch Hindi movies with subtitles..."
Pro: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pro: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pro: "The service, kind and pleasant."
Pro: "Helpful crew. Full food service!"
Pro: "Everything great personnel"
Pro: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Kontra: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pro: "Comfy chairs and good food on Singapore Airlines."
Kontra: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pro: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pro: "Not much turbulence"
Pro: "The food is good. The service is excellent, always smiling and attentive."
Kontra: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pro: "The crew was very kind and helpful."
Kontra: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pro: "The seat comes with foot rest attached to the front seat."
Kontra: "I asked for decaf coffee and the attendant totally forgot about my request."
Pro: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Kontra: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pro: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pro: "Great service, great experience."
Kontra: "I liked it all."
Pro: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Kontra: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pro: "The crew were all very polite, well mannered, and helpful."
Kontra: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Pro: "loved the hot towels and the entertainment provided"
Pro: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Kontra: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Pro: "Comfortable seats."
Kontra: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pro: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Pro: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pro: "Crew and staff were great and accommodating."
Pro: "The entertainment selection was decent."
Kontra: "The crew left a lot to be desired. Very disappointed as when I flew last year, the crew was superb. I'm not a demanding flyer. I really hesitate to even call a flight attendant whenever I fly, so I'm not high maintenance. Incident 1: The flight from DPS to Singapore the flight attendant scoffed when I asked for socks saying that economy passenger don't receive socks on this flight. I didn't appreciate the suggestion that my class wasn't worthy of meeting my request. Her response felt condescending. Her continued interaction with me consistently felt short and mildly irritated with me. I didn't understand why. Honestly, I won't fly Singapore again because of this. Flights are not cheap for me. I spend the extra few hundred dollars because of great reviews and a superior experience last year. I will not be spoken to in a condescending way. On the second leg of my travel from Singapore to LAX the flight attendant once again said that I will not be given socks? Why, thought? I'm traveling for over 30 hours. Have things changed? Second, I asked for a second ice-cream. She handed me the ice-cream then took it out my hand and told me she would have to come back to me. The galley that was suppose to have food didn't seem to have anything. Was I missing something. Be fail on many level."
Pro: "Nice flight with good crew service."
Kontra: "Please notify customer full details of schedule and do not change the flight information last minutes."
Pro: "2 passengers seats Food Quick boarding Flight on time"
Pro: "Friendly staff"
Kontra: "More various food"
Pro: "Crew was very kind"
Pro: "Flight was on time and the ride was smooth."
Kontra: "Need option to order vegetarian food, including a day in advance."
Pro: "Yes both of those were great."
Kontra: "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
Pro: "The food, service, & video entertainment were both very good!!!"
Kontra: "Lay down seats for sleeping!! ))"
Pro: "Good service"
Kontra: "Amazing flight"
Pro: "Seat is very comfortable..."
Pro: "Great friendly crew an staff. Comfy seats without packing you in."
Kontra: "I wish EVA would tell people, especially overweight prople, to respect the space of thier neighbors and not recline thier bodies using part of thier neighbors space."
Kontra: "One of my luggage was damaged when I was from LA to Taipei."
Pro: "Amazing service and experience. Great movie selection. Food was very good. I love EVA!"
Kontra: "I liked everything! Eva does an amazing job and should choose them more often."
Kontra: "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
Pro: "Service and food was good. Freindly staff."
Kontra: "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
Pro: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Kontra: "Nothing Everything was awesome"
Pro: "Great staff"
Kontra: "Food not too good, bad terbulance"
Kontra: "The food doesn’t taste good"
Kontra: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Pro: "Hello Kitty theme plane"
Kontra: "Food can be better"
Pro: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Kontra: "Would like a meal schedule so that sleep and snacks could be better managed"
Pro: "limited movie selection. otherwise very good experience."
Pro: "Service was neat Took of on time Good entertainment Barely felt the overseas flight"
Pro: "Best airline I have been on for several years and I have over 500K miles on AA."
Kontra: "Cold personality of flight attendants"
Pro: "Great service, crew felt happy with their job"
Kontra: "It was a really turbulent ride"
Kontra: "Food and entertainment selection"
Pro: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Kontra: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip. Also too many interruptions overhead. People were trying to sleep."
Pro: "I would take EVA air again!"
Pro: "We enjoyed the meals and in flight entertainment"
Kontra: "The sauce was old and make me sick."
Pro: "The staff were excellent. They were very attentive and professional. The food was also pretty good for plane food. The entertainment was good."
Pro: "Great movie selections. Comfortable in my seat."
Kontra: "Small glasses of wine. Bad food."
Pro: "Crew was very attentive."
Kontra: "Movie and TV selections were minimal compared to other airlines. After landing in LAX, took a very long time for checked baggage to appear, and I had another non-connected flight to catch."
Pro: "Smooth flight with little turbulence."
Pro: "Eva flight was fine."
Kontra: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."
Kontra: "My son & I traveled together on a trip from Manila to USA in Taipei. We had a 3 hour transit time, and waited by the gate of the flight from Taipei to USA. To exercise, I left the gate and walked around the terminal. Coming back to the gate, I could not enter because the ground stewardess blocked the entrance to the gate. I had to wait for 30 minutes until I finally was able to sneak thru the rope barrier that was placed there after the stewardess left. Then when I was confronted again, I explained my situation and this time she let me through to join my son, who was at the gate all this time."
Pro: "Large selection of free movies"
Kontra: "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
Pro: "Departed and arrived on time!"
Pro: "Departed on time and safely"
Pro: "It's coach. It sucks"
Pro: "Nice crew"
Kontra: "Seats small good vegetarian food not real great"
Pro: "Straight forward, fast boarding and great price."
Kontra: "Not much everything was acceptable"
Pro: "I like everything good service , and want to apply mileage to EVA Air.thank you."
Kontra: "Flight always delayed, but it s not a problem."
Pro: "The flight attendants were friendly and attended to everybody's needs."
Kontra: "The food was not good, however they did try to make accommodations for my daughter whose vegetarian request got dropped."