Kontra: "JAL cabin attendants and people from customer center were very professional and nice"
Kontra: "Crew was not very helpful"
Pro: "Professional and friendly crew"
Kontra: "Food quality from Jakarta is bad"
Kontra: "Very professional and friendly crew. Food quality was excellent."
Kontra: "Boarding took forever and flight was delayed"
Kontra: "Good space with large seats. Good food and service."
Pro: "I think Japan Airlines is the best airline."
Pro: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Kontra: "Kiosk, bag service, One World Integration"
Kontra: "Great experience all around. Need to improve access customer service support."
Pro: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Kontra: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
Pro: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Kontra: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Pro: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pro: "The flight crew"
Kontra: "More space"
Kontra: "Flight attendants"
Pro: "Easily upgrade to premium economy class"
Kontra: "Some staff lack of basic english"
Pro: "Kind and courteous staff"
Kontra: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Pro: "Very respe tful staff."
Kontra: "Dirty restrooms."
Pro: "Beautifully presented and tasty Japanese food. Electronic windows."
Kontra: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pro: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pro: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Kontra: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pro: "On time Cleanliness"
Kontra: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pro: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Pro: "Great crew, good food selection."
Kontra: "Everything was good"
Pro: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Kontra: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Pro: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Kontra: "The flights were everything I expected and more."
Pro: "Same as above"
Kontra: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pro: "The Japanese crews were excellent on board."
Kontra: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Pro: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Kontra: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pro: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Kontra: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pro: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Kontra: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pro: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Kontra: "The meal and dessert were served at the same time. Too much food all at once."
Pro: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pro: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Kontra: "No complaints!"
Pro: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Kontra: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pro: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Kontra: "Headset was too big for me and kept skipping back."
Pro: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pro: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Kontra: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Pro: "Friendly staff"
Kontra: "only drink provided but no snack"
Pro: "Amazing customer service, flight attendants could not be more welcoming."
Pro: "Boarding is efficient. Crew helpful and willing to please."
Kontra: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Kontra: "Food was below standard."
Kontra: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pro: "For a red eye flight we still got fed a lunch box."
Pro: "Great staff, good food"
Kontra: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
Pro: "Everything was great!"
Kontra: "All was great!"
Pro: "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
Pro: "Time is good."
Kontra: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pro: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Kontra: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pro: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Pro: "Timely schedule"
Kontra: "Foods and beverages quality/variation"
Kontra: "All was 100%! Thanks!"
Pro: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Kontra: "Movies and musics more variables from all over the world."
Pro: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Kontra: "There isn't a bad comment."
Kontra: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pro: "Flight attendants were very nice"
Kontra: "Movies on board need upgrade"
Pro: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Kontra: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pro: "Overall the service was good."
Kontra: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pro: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Kontra: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pro: "The 787 was awesome. Very comfortable. Great staff and service."
Pro: "The service...the food...the entertainmrnt....tq tq tq"
Pro: "The food, choices of entertainment, and the crew"
Pro: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Kontra: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Kontra: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pro: "crew and food was great"
Kontra: "seat cushion was a bit on the dead side."
Pro: "The food and staff were great."
Pro: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Kontra: "There had to be something better than pretzels."
Pro: "Flight was fine"
Kontra: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pro: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Kontra: "Same repeating music"
Pro: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Kontra: "The seats are kind of flat."
Pro: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Kontra: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Pro: "Nice once I got on the plane"
Kontra: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Pro: "Cheap prise"
Kontra: "Food and entertainment"
Pro: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Kontra: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Pro: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pro: "Food and entertainment is great."
Kontra: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pro: "Food and entertainment is great."
Kontra: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pro: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Kontra: "Everything was good. Only thing I could say is the plane felt outdated."
Pro: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pro: "friendly flight attendants, clean toilets"
Kontra: "the stroller take forever to show up when landing"
Kontra: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pro: "The service and the seats"
Pro: "The food were good and just enough for the inflight need"
Kontra: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Kontra: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pro: "very comfy, great ground handling crew"
Pro: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Kontra: "Very hard landing."
Pro: "leg room; extra seat between us"
Pro: "The food was excellent and the flight attendants were courteous and thoughtful."
Kontra: "I slept through a meal."
Pro: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Kontra: "The food provided was tasteless"
Pro: "Crew services"
Kontra: "Seat space, window side, especially foot area no space for my bag and legs"
Pro: "Nothing really major to complain about but nothing that went the extra mile..."
Kontra: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Pro: "Very comfortable, and the crew was excellent."
Kontra: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pro: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Kontra: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Kontra: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Pro: "I had a great flight. The food was ok but I was able to sleep for most of the flight."
Kontra: "I really have nothing bad to say about the flight."
Pro: "Amazing crew, very nice and helpful."
Pro: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Kontra: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Pro: "I like everything in Singapore airlines"
Pro: "Crew was friendly. Seafood pasta was good."
Kontra: "I wish all airlines have a foot rest."
Pro: "I like everything crew, etc"
Kontra: "Nothing reallly"
Pro: "Food was pretty good. Loved the Weiss ice cream bars"
Kontra: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pro: "They treated you like you were important and really took care of my every need"
Kontra: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pro: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Pro: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pro: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Kontra: "No negative points"
Pro: "Very comfortable"
Kontra: "I don’t see anything I didn’t like"
Pro: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pro: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Kontra: "Boarding didn’t give priority to passengers with children"
Kontra: "the food was mediocre at best - had to ask for water couple of times"
Kontra: "Outdated Cabin Fit Out"
Pro: "Movie selection was great. Food was decent. Comfort was expected"
Kontra: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pro: "Everyone was very attentive and nice. The leg room is decent ."
Kontra: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Pro: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pro: "The seat is good. Entertainment is good."
Kontra: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pro: "The serivce was amazing. Also it was clean and the food was great."
Pro: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pro: "The seats are very comfortable. There was ample entertainment."
Kontra: "No complaints at all. They are very professional and I would chose them again."
Pro: "Loved the hot towel service"
Kontra: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pro: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pro: "Amazing service and comfortable lay flat bed"
Pro: "Crew was friendly and whole on ground process was efficient."
Kontra: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pro: "Friendly crew, efficient boarding"
Kontra: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pro: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pro: "Red wine was good"
Kontra: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pro: "Liked everything from service to comfort"
Pro: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pro: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Kontra: "Nothing negative to report"
Pro: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Kontra: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pro: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pro: "Staff friendly and efficient"
Pro: "Good service and entertainment."
Kontra: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pro: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pro: "Friendly staff, excellent customer service, great food"
Pro: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pro: "Crew was attentive and nice."
Kontra: "Cabin was beat up and worn out."
Pro: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Pro: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Pro: "We love travelling Singapore Airlines and always try to travel with them if we can"
Kontra: "Cabin too hot"
Pro: "I loved the movie selection and the food options."
Kontra: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Kontra: "delay for 2 hours without notice"
Pro: "The crew was great and the food was great as well!"
Kontra: "More snack bags"
Pro: "The crew was friendly and professional, the food was pretty good for airplane food, and the movie selection was very good."
Kontra: "Very good flight. Good company Eva airline."
Pro: "Crew was very kind"
Pro: "Crew was very well trained and managed the flight excellent"
Kontra: "Better communication on gates via text or communication via the apps"
Pro: "Yes both of those were great."
Kontra: "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
Kontra: "Seat changes should not change before asking"
Pro: "The food, service, & video entertainment were both very good!!!"
Kontra: "Lay down seats for sleeping!! ))"
Kontra: "Board earlier so plane can leave on time."
Pro: "Friendly crew and comfortable seats"
Kontra: "Food was not great."
Pro: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Kontra: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Kontra: "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
Pro: "Service and food was good. Freindly staff."
Kontra: "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
Pro: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Kontra: "Nothing Everything was awesome"
Kontra: "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
Pro: "The flight attendants were very friendly and helpful."
Kontra: "The seats were uncomfortable for us taller people in economy class."
Pro: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Pro: "The staff and amenities were top notch. Seats seemed a bit roomier than ones I been on in the US lately."
Kontra: "The web site was terrible. It could't remember any of my personal info for the return flight despite the fact that I entered it on the out going flight and on their mileage plus (Infinity?) program."
Pro: "Exit row seats"
Kontra: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Pro: "The movie selection and offering of water and tea was great."
Kontra: "The food quality wasnt the best."
Pro: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Kontra: "Try to get an isle seat- seats feel small."
Pro: "limited movie selection. otherwise very good experience."
Pro: "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
Pro: "My surprise business class hello kitty class"
Kontra: "That my flight wasn’t longer lol"
Pro: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Kontra: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Pro: "Everything was wonderful."
Kontra: "I can't think of anything I didn't like."
Pro: "Best airline I have been on for several years and I have over 500K miles on AA."
Kontra: "Cold personality of flight attendants"
Pro: "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
Kontra: "I ordered a few special meals, which was far tastier than the regular select menu."
Pro: "Once I got to Taipei I had a 22 hour layover. I called to see if I could get an earlier flight and I was told there was one. I just needed to go talk to Eva to check on price. The woman was rude and then told me there were no more flights. I am in the process of starting a business in Bali Indonesia and I will be flying from the US but will not use or recommend Eva."
Pro: "Very helping ticketing agents. Comfortable seats and arrangements."
Kontra: "In flight crew could use some help in politeness. Some were outright rude when asking for simple requests such as water."
Pro: "Staff is great. Service, comfort"
Kontra: "Not enough water"
Pro: "We enjoyed the meals and in flight entertainment"
Kontra: "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
Pro: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Kontra: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Pro: "Great movie selections. Comfortable in my seat."
Kontra: "Small glasses of wine. Bad food."
Pro: "Friendly crew, overall good seat."
Pro: "comfy, modern interior on the plane. Staff was great."
Kontra: "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."
Pro: "Hello Kitty jet added to the fun of the experience."
Kontra: "The food was not good."
Kontra: "The flight was cancelled. Eva did not send an additional plane. They excepts hundreds of people to go on standby waitlists for their one flight a day option to Taipei. All of which were full flights. They did not provide food vouchers or hotel vouchers. We were told to leave the airport and come back tomorrow with no solution. We had to rush the office and force them to get us on on other airlines to finally get home. If that didn't happen we would have been stuck in the airport for 5 days."
Pro: "Eva flight was fine."
Kontra: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."
Pro: "Departed on time and safely"
Pro: "It's coach. It sucks"
Pro: "Entertainment system was great. New releases are a plus"
Kontra: "seats are small and uncomfortable in the coach section. Cramped and hard for a 13 hours flight. Food was mediocre and used to be better. EVA air used to have the above average food and beverage services."
Pro: "Nice crew"
Kontra: "Seats small"
Pro: "Wonderful crew, good entertainment system. Seats fairly comfortable, EXCEPT . . .."
Kontra: "All economy class aisle seats in this plane (Airbus A330-200), *all* of them (including mine), have leg room and under seat storage severely and unacceptably limited by the presence in the space under the seat of a large, aluminum entertainment equipment box. They really need to change this."
Pro: "The bathrooms were always kept clean. The staff was very friendly."
Kontra: "The seats were a bit uncomfortable, though this is the new norm for airlines in economy class."
Pro: "Straight forward, fast boarding and great price."
Kontra: "Not much everything was acceptable"
Pro: "The flight attendants were friendly and attended to everybody's needs."
Kontra: "The food was not good, however they did try to make accommodations for my daughter whose vegetarian request got dropped."
Kontra: "Everything was great, no complaints"
The crew was always polite and pleasant, but our flight was delated by almost an hour.
Pro: "organization ans timely process on the check in counter on forward"
Kontra: "the gate announcements not very clear."
Kontra: "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."
Pro: "Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class."
Pro: "Amazing crew good food"
Pro: "China airlines service is very good"
Kontra: "Newer planes to Manila"
Pro: "Yes the crew was amazing and the seat"
Kontra: "As long as nothing bad happens that is plenty good enough."
Pro: "Good service, onboard entertainment"
Kontra: "Twice now I didn't get the seat I reserved at the time of ticketing."
Pro: "Comfortable plane and a good price"
Kontra: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
Pro: "Great customer service"
Kontra: "On time departure"
Pro: "Excellent customer service with every question"
Kontra: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
Kontra: "Everything perfect"
Pro: "Food was a solid ok!"
Kontra: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Pro: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Kontra: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
Pro: "Good movie selection, nice attendants"
Kontra: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Pro: "Entertainment was very good. Lots of movie selections."
Kontra: "Only serving tea and coffee for breakfast."
Pro: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Kontra: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Pro: "Boarding was fast and efficient"
Kontra: "Food was terrible"
Pro: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Kontra: "My ears were painful the whole time probably because it was a small aircraft."
Pro: "Airplane it's nice and entertainment too"
Kontra: "Both flights were delay... Crew very rude and not helping when asked Food was very bad"
Pro: "Excellent condition of Aircraft"
Pro: "great service by flight attendant; clean bathroom; free tasty meals and snacks"
Pro: "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."
Kontra: "Food selection could better. Also hotter (warmed Or cooked more)"
Pro: "Entertaining have a ton of choose. Big screen"
Kontra: "Silverware and food nothing special or choices."
Kontra: "Food seemed rehydrated"
Pro: "it was a pretty quiet flight. a little turbulent but ok. pilots did a good job."
Kontra: "the food was not that good. ive had better on the sametrip before."
Pro: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Kontra: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
Kontra: "I was flying with todler and they dont have food option for kids also the menu was only left to one choice, and it's too spicy for todler to eat, so it was bad in food choice."
Pro: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Kontra: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Pro: "No delays, new aircraft, great service (only comparable to JAL)."
Kontra: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
Pro: "EVERYTHING WAS SMOOTH AND QUICK"
Kontra: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Pro: "The staff was amazing and the movie options were extensive"
Kontra: "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
Pro: "Crew are courteous and efficient and food was good"
Kontra: "Check isn't organized at all"
Pro: "The flight crew were extremely friendly and nice."
Kontra: "I had a pleasant ride. So I enjoyed my trip"
Pro: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Pro: "Found a lot of new movies and foods tasted great"
Kontra: "Slow to board the plane and the seat near emergency door was not very comfortable."
Pro: "Aside from the one issue mentioned, everything else was fine."
Kontra: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pro: "Promptly served food"
Kontra: "Very tight connection due to delayed first flight"
Pro: "Friendly staff; good entertainment options"
Kontra: "Delayed by several hours; infrequent water distribution"
Pro: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Kontra: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Pro: "I had a sore throat and the flight attendant not only suggested hot water with lemon but made sure my glass was always full. I got off the flight feeling much better. Thank you for having great staff."
Pro: "The flight arrived early While the seats were too small, not overpacked on this leg"
Kontra: "My bags didn't fit and the staff was blatantly rude. I have never been barked at that way before, especially to open a window shutter. No please or thank you, just barking it at you until it's complete. I thought I must have misunderstood until I said goodnight and thank you to the same woman and just literally just stared back at me looking annoyed and didnt say a word. Too many people on this flight. It felt like we were crammed in."
Pro: "The crew members were nice."
Kontra: "The seats are small. The food was not that great."
Pro: "Food was good. The screen of the first flight LAX-TPE) was big and new."
Kontra: "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
Pro: "777. Things I liked: On-board service was good. Food: OK, nothing to write home about. Onboard electrical and USB outlets nice!"
Kontra: "Things I disliked: Boarding. I got my seat assignment weeks early, back of the plane and aisle, Boarding Zone 1. Check! Once at the gate, specialty groups boarded first (small children, first class). As the were boarding (LAX), the throngs lined up willy-nilly. The gate agents did not call for boarding by zones, all the passengers boarded together (mixed zones). This is a recipe for disaster. I was one of the last persons to board, and by the time I got to my seat (back of the plane), all the overhead bins were full (folks in the middle of the plane could not find overhead room, so they marched to the back and took my space). Had I boarded by zone (#1), I would have gotten to the back early. F/A's struggled greatly to get everyone's carryon stowed overhead, but a number of us had our carryons stowed many rows away from our seats. Also, the bins were so full, that they were dangerously heavy, and even the F/A's had to have help in closing them. Great! We were discouraged from opening the overheads in flight (near-constant turbulence). Great! Can't get at my stuff during the long night flight (its in a bin way in front of me, and we can't open the bins). Entertainment unit on the seatback. The system is fine, but its touch-screen, and my 'touch' screen was not accepting my inputs very well (had to touch them half a dozen times each). There is no remote control (handheld). Never watched anything, as we never were given headphones. Use your own headphone, you say? Where does that bad boy plug in, I say? That kind of thing should be explained in the pre-flight video, possibly. Blissfully I slept thru a good chunk of the flight."
Pro: "Service, Seat, food, and movies."
Kontra: "having to get up and ask for more beverages"
Kontra: "Seats are very uncomfortable. Don't reach all the way to the knee, so it's painful on the thighs. Food was a little stale."
Pro: "Boarding process very efficient Slightly more leg room"
Kontra: "Seat slightly narrower, slightly more uncomfortable Nice soft blankets Cabin too warm"