Kontra: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Kontra: "Crew was not very helpful"
Pro: "Professional and friendly crew"
Kontra: "Food quality from Jakarta is bad"
Kontra: "Very professional and friendly crew. Food quality was excellent."
Kontra: "Boarding took forever and flight was delayed"
Kontra: "Good space with large seats. Good food and service."
Pro: "I think Japan Airlines is the best airline."
Kontra: "Luggage lost. Tv audio did not work"
Kontra: "Great experience all around. Need to improve access customer service support."
Kontra: "Check in and apps stuck in 80'"
Pro: "Comfortable and great crew"
Pro: "Easily upgrade to premium economy class"
Kontra: "Some staff lack of basic english"
Pro: "Very respe tful staff."
Kontra: "Dirty restrooms."
Kontra: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
Pro: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pro: "Flight attendants provided high standard of service and courteous."
Kontra: "No smiling faces of flight attendants. Service was mediocre; food same"
Pro: "Clean plane, very nice crew."
Kontra: "Flying coach is always cramped for a tall person!"
Pro: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Kontra: "Entertainment system went down but the staff fixed it."
Pro: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Kontra: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pro: "Great crew, good food selection."
Kontra: "Everything was good"
Pro: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Kontra: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Pro: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Pro: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Pro: "Movie choices"
Kontra: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Pro: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Kontra: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Pro: "Always a good crew .. they go out of their way to make sure you are comfortable."
Pro: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Kontra: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pro: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Kontra: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pro: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Pro: "service is great!"
Pro: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Kontra: "The meal and dessert were served at the same time. Too much food all at once."
Pro: "Free WiFi in flight!"
Kontra: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Pro: "JAL used to be a premium airline like Korean Air"
Kontra: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Pro: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Kontra: "Headset was too big for me and kept skipping back."
Pro: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pro: "Last minute accommodation for Muslim meal was awesome!"
Kontra: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Pro: "Amazing customer service, flight attendants could not be more welcoming."
Pro: "Boarding is efficient. Crew helpful and willing to please."
Kontra: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pro: "The upgraded seating."
Pro: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Kontra: "Food was below standard."
Kontra: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pro: "A sense of quiet efficiency. On time and courteous."
Pro: "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
Pro: "The seat soace is sufficient enough"
Kontra: "Pork contain food is served but the crew didn't explain it when giving it away."
Pro: "Everything on the 787 except the seats in Biz Class"
Kontra: "Biz class seats on this 787 recline to almost flat, but not flat & the remaining tilt is enough to make you slip toward your feet, so it's less comfortable than 777 biz class seats"
Pro: "Staff upgraded me both ways to an emergency exit row with more leg room."
Kontra: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Pro: "Loved the food and snacks!"
Kontra: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
Pro: "Excellent crews."
Kontra: "bathroom space and selection of shows."
Kontra: "Inconsistent entertainment system"
Kontra: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Pro: "Staff was very hepful and attentive. Nice people working"
Kontra: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Kontra: "Korean Air is amazing but Flyus.com is horrible."
Kontra: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Pro: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Pro: "It was our first international flight and everything was fine."
Pro: "Sat on the runway for 40 mins with no explanation"
Kontra: "Delayed flight"
Pro: "flight crew service and timeliness of the flight, email update on flight status"
Kontra: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Kontra: "High chance of getting delay, this is mostly because of the nature of Korean air."
Pro: "Smooth boarding"
Kontra: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Pro: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Kontra: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Pro: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Kontra: "Too much material in seatback pockets, couldn’t store anything"
Pro: "very accommodating for handicap"
Pro: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Kontra: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Kontra: "Seats too small for a seven hour flight"
Kontra: "The seat is small"
Pro: "The plane was clean and the staff was great."
Pro: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Kontra: "I wish they had a few more updated movies and kids movies other than that no complaints"
Pro: "Excellent Service super"
Pro: "First class on Korean long haul does not disappoint!"
Kontra: "Nothing not to like"
Pro: "food selection & crew courtesy"
Kontra: "I can't flight. What happened?"
Pro: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Pro: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Kontra: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Pro: "Food. Polite crew"
Kontra: "Not enough movie options"
Pro: "It was very good and I am exciting to get back with Korean air too!"
Pro: "Great service and decent food, clean new plane!"
Pro: "see above"
Kontra: "Would love more Movie and TV options, especially light of the length of the trip"
Pro: "Service was very good"
Kontra: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Kontra: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Pro: "the food was excellent"
Kontra: "I was upset with the lack of live television/satellite channels."
Pro: "There was loads of entertainment during flight , food was great and crew was friendly."
Pro: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Kontra: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Pro: "Attentive service from flight staff 2 meal service each way in economy"
Pro: "Great Service Check-in Process Boarding Process Lounge Food"
Kontra: "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
Pro: "Everything was good overall"
Kontra: "I would like more movie and tv options"
Pro: "The crew were very friendly and helpful. I appreciate how attentive they are."
Kontra: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Pro: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Pro: "The take off and landing. Pilots are very good."
Kontra: "The restroom lacks basic tissue and paper cups."
Pro: "Flight attendants are very kind; food and drink was enjoyable."
Pro: "The crew was very respectful and nice"
Kontra: "More movie selections"
Pro: "Love ANA. Always a pleasure."
Pro: "Time is good."
Kontra: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pro: "Flight attendants were amazing and so service oriented!"
Pro: "Friendly crew"
Kontra: "Hard seats!"
Pro: "Timely schedule"
Kontra: "Foods and beverages quality/variation"
Kontra: "All was 100%! Thanks!"
Pro: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Kontra: "Movies and musics more variables from all over the world."
Kontra: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pro: "Flight attendants were very nice"
Kontra: "Movies on board need upgrade"
Pro: "Staff Many empty seats"
Pro: "Overall the service was good."
Kontra: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pro: "Great service, on time."
Kontra: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pro: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Kontra: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pro: "The 787 was awesome. Very comfortable. Great staff and service."
Pro: "The service...the food...the entertainmrnt....tq tq tq"
Pro: "The food, choices of entertainment, and the crew"
Pro: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Kontra: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Kontra: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pro: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Kontra: "Internet was more expensive than it should be"
Kontra: "Nothing. It was perfect. Comfortable, cute stewards"
Pro: "crew and food was great"
Kontra: "seat cushion was a bit on the dead side."
Pro: "The food and staff were great."
Pro: "Flight was fine"
Kontra: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pro: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Kontra: "Same repeating music"
Pro: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Kontra: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Pro: "Food was good also"
Pro: "Cheap prise"
Kontra: "Food and entertainment"
Pro: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Kontra: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Pro: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pro: "Food and entertainment is great."
Kontra: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pro: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Kontra: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pro: "Very comfortable plane and excellent service."
Pro: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pro: "friendly flight attendants, clean toilets"
Kontra: "the stroller take forever to show up when landing"
Kontra: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pro: "The food were good and just enough for the inflight need"
Kontra: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Kontra: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pro: "very comfy, great ground handling crew"
Pro: "Good service."
Kontra: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pro: "The food was excellent and the flight attendants were courteous and thoughtful."
Kontra: "I slept through a meal."
Pro: "Very comfortable, and the crew was excellent."
Kontra: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pro: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Kontra: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Pro: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Kontra: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
Pro: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Kontra: "So far I don't have"
Pro: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Kontra: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Pro: "Smooth flight with great service"
Kontra: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Pro: "Staff was Very friendly and professional."
Kontra: "No sioda (Coke or 7-Up), only Apple Juice or water, No snack!"
Kontra: "Better movie selection. Better organized boarding in Frankfurt"
Kontra: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pro: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Kontra: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Pro: "The crew is usually really good."
Kontra: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pro: "Very cramped seats"
Pro: "Food, Entertainment."
Kontra: "Harder than usually landing"
Pro: "I like everything in Singapore airlines"
Pro: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pro: "Crew amazing. Seat super comfortable"
Kontra: "Excellent service"
Pro: "Extra leg room, great service and good food."
Kontra: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pro: "I like everything crew, etc"
Kontra: "Nothing reallly"
Pro: "Lie-flat seats in business class"
Kontra: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Kontra: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pro: "Great service always smiling, flight on time, overall a great way to fly."
Pro: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Kontra: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Kontra: "Boarding didn’t give priority to passengers with children"
Pro: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Kontra: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pro: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Kontra: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Kontra: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pro: "Staff was polite and accommodating"
Pro: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pro: "Everything was good"
Kontra: "No complaints"
Pro: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Kontra: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pro: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Kontra: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pro: "wide seats. great service. on time."
Kontra: "food was not as good as one would expect."
Pro: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Kontra: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pro: "Ontime, airline stewards were excellent and tv entertainment very good"
Pro: "Excellent service & comfort"
Pro: "All went great"
Kontra: "I liked all - end to end excellent service"
Pro: "Best serves ever will fly every time"
Pro: "Love the service at Singapore Air. Very attentive and accommodating."
Kontra: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pro: "I got in some exercise during the delays and gate changes"
Kontra: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Kontra: "Extremely cramped flight in regular Economy."
Pro: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pro: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Kontra: "It would have been nice if wifi was free considering it was such a long flight"
Pro: "Crew was attentive and nice."
Kontra: "Cabin was beat up and worn out."
Pro: "everything great, every time again"
Pro: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Kontra: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pro: "The flight experience was pretty great overall.."
Kontra: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pro: "The food was great!"
Kontra: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pro: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Kontra: "Can't think of anything:)"
Pro: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pro: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Kontra: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Pro: "Service is good even in economy class."
Kontra: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Kontra: "Wearing a face vizor on top of the face mask is silly"
Pro: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Pro: "Good service from the crew and good food."
Kontra: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Kontra: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pro: "Crew is good. Flight got delayed"
Kontra: "Food is good."
Pro: "Everything was GREAT!"
Pro: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Kontra: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pro: "On time. No problems"
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "The trip was very comfortable and food suited me"
Kontra: "Snacks and drinks could be betteri"
Kontra: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pro: "Qatae Airways is second to non as always"
Pro: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Kontra: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pro: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pro: "Older plane Older entertainment system"
Kontra: "Older plane Older entertainment system"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Kontra: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pro: "Very comfortable wii sleeping compartment"
Pro: "Comfortable, on time"
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "Hindu meal only be vegetarian"
Kontra: "All is good"
Pro: "Excellent service from the crew. Flight on time."
Kontra: "Some crews are not accommodating."
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Kontra: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pro: "Again, the crew were top notch"
Kontra: "Comfort and available entertainment were so-so"
Kontra: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Kontra: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pro: "The was very hospitalty"
Kontra: "Every thing was amazing"
Pro: "Everything was good!"
Kontra: "More movies, no wifi, better food"
Pro: "Good, comfortable and smooth flight. Food was better than expected."
Kontra: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Pro: "Great airline...nice staff, very attentive and polite."
Pro: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pro: "Service & cleanliness."
Kontra: "Nothing I remember."
Pro: "Very spacious, good food & service"
Kontra: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Pro: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Kontra: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pro: "Absolutely nothing!!!!!"
Kontra: "Again, our flight was cancelled without notification!!!!!"
Kontra: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Kontra: "No entertainment service from Doha to New York"