Pro: "Just ok"
Kontra: "The crew and the service"
Kontra: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pro: "The crew was friendly"
Kontra: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pro: "everything, the crew was efficient"
Kontra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"
Pro: "Serve customers with a smile"
Kontra: "Better tasting meal packages served at economy cabin"
Pro: "Flight time shorter than scheduled. Food good. Crew great."
Kontra: "Somewhat limited recent release movies compared to Emirates."
Pro: "Crew was amazing"
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Kontra: "No complain . It’s singapore airlines"
Pro: "Foods. Drinks. Entertainment."
Kontra: "Nothing. Everything’s so perfect!"
Pro: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Kontra: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pro: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Kontra: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pro: "check in went smoothly. helper was friendly and helpful."
Pro: "I reallyiked th service from the crew"
Kontra: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Pro: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Kontra: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Pro: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pro: "Excellent service"
Kontra: "Very poor on board entertainment"
Pro: "Staying in a hotel for 24 hours."
Kontra: "Not actually making it to Japan."
Pro: "Movie selection was great. Food was decent. Comfort was expected"
Kontra: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pro: "Excellent flight experience"
Pro: "The aircrafts, on-board service on Sin Dxb route"
Kontra: "The thing that Inhad to fly Silk Air with one of four flights."
Pro: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Kontra: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pro: "The flight attendants were amazing."
Pro: "Entertainment excellent, cabin crew superb"
Pro: "Crew was good."
Kontra: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Pro: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Kontra: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Pro: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Kontra: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pro: "Crew was overall friendly"
Kontra: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pro: "the selection was impresive to m"
Pro: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Kontra: "There was nothing that I didn't like."
Kontra: "Old planes and screens."
Pro: "Friendly staff."
Kontra: "Kids' meal didn't have fruits. No cellphone charger."
Pro: "Staff were awesome. given that my wife and son both had food poisoning."
Kontra: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Kontra: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pro: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pro: "Fast boarding"
Kontra: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pro: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Kontra: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pro: "Great Food"
Pro: "Lots of movie and game options"
Kontra: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pro: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pro: "It's good that they have vegeterian options"
Kontra: "Indian food was stale"
Pro: "Service was outstanding. The staff was attentive and helpful from start to finish."
Kontra: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Pro: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Kontra: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Kontra: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Pro: "Awesome crew and food"
Kontra: "Seats were not comfortable.."
Pro: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Pro: "Amazing crew i must give it to them... super hospitality."
Kontra: "for now non, may be later after much observations, other than that... it was excellent !!"
Pro: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Kontra: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Kontra: "Crew on flight back to philly not as helpful"
Pro: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pro: "Amazing aircraft! Amazing crew!"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "Crew was receptive"
Kontra: "Food boarding"
Kontra: "Delayed flight for no apparent reason"
Pro: "Because I was in the bulkhead seat - it was good."
Kontra: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Pro: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Kontra: "Improve quality of service and cleanliness."
Pro: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "The trip was very comfortable and food suited me"
Kontra: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Pro: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Kontra: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pro: "Super comfy seat and entertainment, plus staff super nice"
Kontra: "Too long on boarding"
Pro: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Kontra: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Kontra: "Snacks and drinks could be betteri"
Pro: "Great service, friendly and helpful"
Kontra: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Pro: "On business class, so service was extraordinary"
Pro: "price, comfort, food"
Kontra: "arrived late, causing connection stress"
Kontra: "I missed my flight from Nairobi to kisumu"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "Service, seats, beds, food, entertainment, EVERYTHING !!!"
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Pro: "Food was good. Quick response to call"
Kontra: "Toilet wasnt clean enough. Not offered water regularly"
Kontra: "They cancelled my trip"
Kontra: "Very old flight"
Kontra: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Pro: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Kontra: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pro: "Hindu meal only be vegetarian"
Kontra: "All is good"
Pro: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pro: "Crew were friendly"
Kontra: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Pro: "Stopover in Doha fun. The people are so friendly."
Kontra: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "Over all it was a good experience"
Kontra: "IEvery thing was fine."
Kontra: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Kontra: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Pro: "Service and crue was good"
Pro: "Good service, good entertainment options, modern aircraft"
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Kontra: "Seats and food"
Pro: "Great seats, great crew."
Kontra: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pro: "Crew is professional, caring. Excellent experience"
Pro: "Great crew. Very polite."
Kontra: "Overcrowded plane. Uncomfortable seats. No room to move around."
Pro: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Kontra: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "I really appreciated the upgrade"
Kontra: "Not to delay the flight for 2 hours !"
Kontra: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Kontra: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Pro: "The crew"
Kontra: "The chicken option dish was overdone."
Pro: "Great service. Very comfortable. Good food."
Pro: "Excellent service and smooth take off!"
Pro: "Staff were quite attentive. All requested were promptly fulfilled"
Kontra: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pro: "one of the best flights I have had going to zanzibar"
Kontra: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Kontra: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
Kontra: "baggage policing"
Kontra: "Seats are cramped and uncomfortable"
Kontra: "The crew were so friendly"
Pro: "Crew were lovely"
Kontra: "Insufficient vegan option"
Pro: "A380 is spacious"
Kontra: "my tablet was not flat"
Pro: "The service is excellent!"
Pro: "Nice trip"
Kontra: "Every thing"
Pro: "Excellent experience. The airline I will be looking to fly from now on."
Kontra: "I wish they had consistent cabin bag policy through out the journey."
Pro: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Kontra: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Pro: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Kontra: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pro: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Kontra: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
Kontra: "I got food poisoning on this flight. Cramped in the middle seat for 14 hours while throwing up was not pleasant."
Pro: "I got bumped up to business class. Excellent service"
Kontra: "I stayed in line for 4 hours to get checked it."
Pro: "Good movie selection Comfortable seats"
Kontra: "No internet Food was not tasty"
Pro: "All was great ! Hope i'll be able to try the business class one day !"
Pro: "lovely crew"
Kontra: "no complaints"
Pro: "Nothing much to complain about"
Kontra: "Shuttters always closed"
Pro: "Flight attendants very very helpful in fixing some kind of mechanical error with my overhead light. When it was stuck on and the remote didn't work, they figured out they could reboot the system and turn it off. I'm glad I had my own headlamp so I could read during the flight, but overhead permanently off was much better than permanently on! I'm very grateful for their persistence in finding a solution. The agents at the Seattle location were very helpful assisting with our baggage problem, caused by Emirates gate agents in Dubai"
Kontra: "The worst part of this trip was the surprise demand at the gate in Dubai that we check our duty-free liquor in a bag at the gate. There was no warning, no packaging to help protect our purchase, and no recourse We arrived in Seattle to find a liqour soaked bag. The liquor, of course, was a special gift and something we cannot simply repurchase. Very disappointing experience, especially after hearing good reviews of Emirate Air's generally good baggage handling and policies. The agents in Seattle helped remedy this, but it is a big hassle nonetheless as we arrive home to be dealing with damaged personal electronics and finding receipts all while jetlagged and getting back to work. my overhead light broke on the flight! but the flight attendants were very helpful and found a way to turn it off so I could sleep."
Pro: "The boarding was good, I needed a wheelchair as I had a heel problem , this service was very well done, the staff were helpful and obliging on the flight"
Kontra: "The food was disgusting, I chose to have gluten free, the breakfast was the worse food I have ever eaten, the eggs were like rubber to eat, the fish was the same and the chips were grey and soggy with saturated stale oil, the bread roll was stale, as a result I didn't eat the breakfast and the main meal wasn't much better, I feel if the food was much more simple , fresh , and the fruit ripe instead of green , the meal would have been more appealing ."
Pro: "It was a nice flight"
Kontra: "Leg space is very little.. Rest rooms were messy after a while."
Pro: "plain was big and clean entertainment was excellent"
Kontra: "they lost 2 pieces of my luggage one of them was a wheelchair and there was a delay in takeoff"
Kontra: "Huge drop in the quality of the staff compare to the previous flight 4 hours earlier. A lot of staff and maybe 2 of them seemed to be concerned by their job. Most of them spent most of the time eating, drinking and talking between them. They probably spent a better flight than us. For a 7 hours flight they offered us just once to have a drink. Their office was completely messy. Nobody really care about their job. They all seemed to be in training period."
Kontra: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Pro: "Professional and friendly Crew & the movies"
Kontra: "Too cold, seats to narrow, food not so tasty."
Pro: "Check in counter was helpful and friendly"
Kontra: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Pro: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Kontra: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Pro: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Kontra: "Coach Seats... Seems to be getting smaller over time."
Pro: "Crew was very efficient and boarding was easy."
Kontra: "The flight was late."
Pro: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
Kontra: "flight delayed as always"
Kontra: "1h30 delayed as usual"
Pro: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Kontra: "More food, drinks & snacks. Especially on such long flights."
Kontra: "No WiFi on plane. Major draw back"
Kontra: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Pro: "A perfect landing/touchdown into Auckland. Great pilot"
Kontra: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Pro: "On this trip being able to sleep huge a huge benefit"
Kontra: "Indian vegetarian meal was not great"
Kontra: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Pro: "Efficient service."
Kontra: "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."
Pro: "Food and flight attendants"
Pro: "Fantastic flight"
Kontra: "All good"
Kontra: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Pro: "Timely and professional."
Kontra: "I would like a different food selection...."
Pro: "I normally fly Delta (Platinum member), but the price this time I thought was ridiculous. I bought the flight on Cathay for 45 percent less and actually I found the service and food quality was better. Both seats were about the same in comfort......So I would do it again"
Kontra: "A Economy flight is an economy flight....what else can I say"
Pro: "The food - best in the sky"
Kontra: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
Pro: "I like the service and the foods are so delicious."
Kontra: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
Pro: "Quick boarding and very polite crew"
Kontra: "The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP."
Pro: "Good crew"
Kontra: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
Pro: "The crew assisted my wife on boarding the plane."
Kontra: "Because of her condition we should get more legroom for her."
Pro: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
Kontra: "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
Pro: "Midnight flight, so did not request anything. Normal."
Kontra: "Was informed flight delay after we've reached airport for check in. Which is 1 1/2 earlier from departure time. Should have inform earlier. New scheduled time 2.05am, but can only board at 2.10am, so flight timing delayed beyond 2.05am."
Pro: "The captain landed the aircraft exact at the time he committed when the flight took off"
Kontra: "Technical superiority & safety of operations"
Pro: "Amazing flight! Continue to serve pleasantly to all passengers"
Pro: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Kontra: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents."
Kontra: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Pro: "The food"
Kontra: "seat did not recline."
Pro: "I liked the smothered flight and the management of time that the crew implemented"
Kontra: "The food was almost not edible . I would feel guilty feeding it to my dog"
Pro: "For flying economy for 15 hours I can't imagine it gets much better. The food was great, the entertainment was great as well. The staff was quick to do anything you asked. While you don't have all the space in the world, you're still not packed in like on US domestic flights."
Pro: "Boarding and security is very efficient at Changi - other airports should take note."
Pro: "The business class seating is all lay flat and all seats are isle seats."
Kontra: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Pro: "Excellent, kind, professional crew and timely flight."
Kontra: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Kontra: "Needs more leg room"
Pro: "Food nice, much better than KLM. Typical great Asian service."
Kontra: "No information as to why boarding was over 30 minutes late, even though last call was announced!"
Pro: "Very Comfortable seats. Great service."
Kontra: "Food could be a bit tastier."
Pro: "Staff was friendly"
Kontra: "More water should be offered throughout the flight"
Pro: "The seats are comfortable enough though they felt dated and had less space between the seats thank Air New Zealand."
Kontra: "The service was quite frankly bad. We felt as if we were in a forgotten zone between two curtains sandwiched between business and economy. There was no dedicated staff for premium economy and this may have been part of the problem. There were only six passengers in Premium economy yet at meal time our choice wasn't available. We were offered meals from economy as an option. Getting any service meant having to use the call button because the staff rarely popped in to see if we needed anything. I've never used the call button so often in one flight. Friendliness came across as a forced response to our queries and at times even that wasn't masked so well. Drinks were served in plastic cups instead of real glass (like Air NZ) and filled nearly to the top...practically a tumbler of wine. Not very classy. We were forced to use the economy toilets instead of the business ones (like Air NZ). Overall we felt that Premium Economy on Cathay was economy with a wider seat with the exception that the services was worse than our economy trips with Cathay. This was a huge disappointment especially when compared with the first leg of our trip with Air NZ which was outstanding. We are not keen to fly Cathay again but unfortunately we'll have to on the way home."
Kontra: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Kontra: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
Pro: "Sluruh awak kabinnya sangat ramah, tempat duduknya lega dan nyaman"
Kontra: "Wifi nya harus ditingkatkan dg pelayanan lebih baik lagi"
Pro: "Flight arrived on time."
Kontra: "Boarding was unnecessarily chaotic."
Kontra: "1 hour delay due to weather"
Pro: "Food is not bad"
Kontra: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Kontra: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Kontra: "Leg room Food choices"
Pro: "Everything was so great cabin crew was so nice and so friendly"
Kontra: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Kontra: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"
Pro: "Entertainment , food, personal,"
Pro: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Kontra: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
Pro: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Pro: "they treat you as person and help with every thing. the food"
Kontra: "Absolutely packed flight with little to no space for leg room. Flight was unconfortanle for such long duration of time."
Pro: "Food, service, condition of the aircraft"
Pro: "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."
Pro: "Everything this airline goes out of their way to make the flier happy and pleased, food and entertainment superb and American Airlines in general should learn from them"
Pro: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
Pro: "Service and overall is excellent"
Pro: "Smaller aircraft but better seats, comfortable"
Kontra: "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"
Kontra: "no USB chargers!"
Pro: "Great service on and off board. Great and very comfortable airplane."
Pro: "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
Pro: "Food is excellent."
Kontra: "Flight was canceled and I missed all subsequent connections"
Kontra: "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
Pro: "Attendants were attentive. Food was good ad plentiful."
Kontra: "Seat space very cramped. I am tall. Cabin was warm."
Pro: "Over all Turkish airlines is a class airlines"
Kontra: "can't think of anything I didn't like about my flight"
Pro: "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
Kontra: "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
Pro: "I will always try and fly Turkish Airlines to Europe and Middle East from Miami- you all blow US carriers out of the water! Great flight attendants, great food and beautiful planes!!!!! Can you please have the CEO of United airlines fly economy from the USA to Istanbul... I think he needs to see and reminded how to run an airline LOL!"
Pro: "Food, service,timing"
Pro: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Kontra: "all movies offer subtitles, can't turn off which some people might feel disturbing"
Pro: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Kontra: "Nothing that I didn't really like, the price was good and the service excellent."
Pro: "AS AN AIRLINE IWILL NEVER FLY AGAIN BECAUSE INSTEAD OF 5.5 HRS FROM STW TO ATH MY TRIP LASTED 14.5 HRS.THE CREW ON BOTH AIR PLANES EXCELLENT"
Pro: "Very bad experience i have to think twice before I book airfare now !!"
Kontra: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
Pro: "On time"
Kontra: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Pro: "Crew was helpful."
Kontra: "No entertainment"
Pro: "Overall flight was incredible. Fantastic service!"
Kontra: "They left my bagage in Estambul"
Kontra: "Old-style video screen and console"
Pro: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Kontra: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Pro: "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."
Kontra: "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."
Pro: "The fares were cheap and there was no mistaking we were in economy class: the seats were relatively uncomfortable, and the cabin seemed a bit out-of-date. BUT: for being economy class, legroom seemed above average. The food service was amazing, and cabin crew was incredibly attentive and friendly. I will absolutely look to fly Turkish Air in the future!"
Kontra: "The worst part of the trip: other passengers. Some of them were pretty pushy and aggressive, while others had somewhat dubious standards of personal hygiene."