Pro: "Time is good."
Kontra: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pro: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Kontra: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pro: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Pro: "Timely schedule"
Kontra: "Foods and beverages quality/variation"
Kontra: "All was 100%! Thanks!"
Pro: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Kontra: "Movies and musics more variables from all over the world."
Pro: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Kontra: "There isn't a bad comment."
Kontra: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pro: "Flight attendants were very nice"
Kontra: "Movies on board need upgrade"
Pro: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Kontra: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pro: "Overall the service was good."
Kontra: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pro: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Kontra: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pro: "The 787 was awesome. Very comfortable. Great staff and service."
Pro: "The service...the food...the entertainmrnt....tq tq tq"
Pro: "The food, choices of entertainment, and the crew"
Pro: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Kontra: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Kontra: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pro: "crew and food was great"
Kontra: "seat cushion was a bit on the dead side."
Pro: "The food and staff were great."
Pro: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Kontra: "There had to be something better than pretzels."
Pro: "Flight was fine"
Kontra: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pro: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Kontra: "Same repeating music"
Pro: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Kontra: "The seats are kind of flat."
Pro: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Kontra: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Pro: "Nice once I got on the plane"
Kontra: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Pro: "Cheap prise"
Kontra: "Food and entertainment"
Pro: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Kontra: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Pro: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pro: "Food and entertainment is great."
Kontra: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pro: "Food and entertainment is great."
Kontra: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pro: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Kontra: "Everything was good. Only thing I could say is the plane felt outdated."
Pro: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pro: "friendly flight attendants, clean toilets"
Kontra: "the stroller take forever to show up when landing"
Kontra: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pro: "The service and the seats"
Pro: "The food were good and just enough for the inflight need"
Kontra: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Kontra: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pro: "very comfy, great ground handling crew"
Pro: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Kontra: "Very hard landing."
Pro: "leg room; extra seat between us"
Pro: "The food was excellent and the flight attendants were courteous and thoughtful."
Kontra: "I slept through a meal."
Pro: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Kontra: "The food provided was tasteless"
Pro: "Crew services"
Kontra: "Seat space, window side, especially foot area no space for my bag and legs"
Pro: "Nothing really major to complain about but nothing that went the extra mile..."
Kontra: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Pro: "Very comfortable, and the crew was excellent."
Kontra: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pro: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Kontra: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Kontra: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Pro: "I had a great flight. The food was ok but I was able to sleep for most of the flight."
Kontra: "I really have nothing bad to say about the flight."
Pro: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Pro: "Spacious and comfortable"
Kontra: "Food was pretty bad"
Pro: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Pro: "Crew was excellent"
Kontra: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Pro: "The experience overall was great. Comfortable seats, good entertainment, and flight attendants who were professional."
Kontra: "The food was not great."
Pro: "Amazing crew and food; clean lavatories throughout the flight"
Kontra: "Need more elbow space; 10 seats across in the economy section really soured the experience"
Pro: "Reusable utensils and great food. Love Eva air!"
Kontra: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pro: "The crew was very attentive and the seats were comfortable."
Kontra: "This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!"
Kontra: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Kontra: "One of my luggage was damaged when I was from LA to Taipei."
Kontra: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Kontra: "Comfort, I need to get to where I can fly first class"
Pro: "Staff. Entertainment."
Kontra: "Food was average. Space small. But economy always is."
Kontra: "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
Pro: "Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing"
Kontra: "During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back."
Pro: "Very accommodating"
Kontra: "Nothing to report"
Pro: "very clean and tidy washroom. smiles on attendant's face."
Kontra: "30 minutes delayed in boarding, 35 minutes late in arrival."
Kontra: "food not that good"
Pro: "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
Kontra: "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
Pro: "Crew friendliness"
Kontra: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Pro: "The demeanor of the crew on our Taipei to Houston flight was friendlier than the crew from our EVA flight from Manila to Taipei."
Kontra: "This flight had the worst food options from all the other fights we have taken during our whole vacation."
Pro: "Everything- from customer service to comfort"
Kontra: "Serving are very poorly"
Pro: "location design service"
Kontra: "Customer service and entertainment were awful"
Pro: "Food was great, metal utensils were a plus."
Kontra: "Seat’s reclining angle is about odd/uncomfortable for me."
Pro: "it took off a bit late, but arrived early. the flight staff were very accomodating. the in-flight entertainment was very updated and the audio was alright."
Kontra: "the guy sitting behind me kept impaling my back with his knee."
Pro: "The crew was excellent. Easily the best I have ever seen"
Kontra: "16hr flight could've used better movies and some snacks"
Kontra: "crew very bad. Act like they didn,t want to be bothered. Never smiling."
Pro: "On time. Overall OK"
Kontra: "The food was not as good and they could have offered more drink/water service."
Pro: "Services were excellent. My daughter spilled her drinks on me, and I didn't have any change of clothes, asked for help and get pants from the crew to change."
Pro: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Pro: "Just ok nothing special."
Kontra: "Uncomfortable Seats, Food not good."
Pro: "fully reclining seats. lots of flight attendants"
Kontra: "arm rests didn't fold up out of the way"
Pro: "The service was good. Entertainment was good updated movie list. Food was ok."
Kontra: "Would have liked to have been offered more drink choices"
Pro: "Overall service was amazing."
Kontra: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pro: "The air stewardess were excellent !!!"
Pro: "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
Kontra: "Outdated entertainment system that does NOT have a touchscreen"
Pro: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Kontra: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Pro: "Hello Kitty jet added to the fun of the experience."
Kontra: "The food was not good."
Pro: "Crew was very attentive."
Kontra: "Movie and TV selections were minimal compared to other airlines. After landing in LAX, took a very long time for checked baggage to appear, and I had another non-connected flight to catch."
Pro: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Kontra: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Pro: "EVA provides meal service on this short flight, which I enjoyed. This doesn't happen anymore for US domestic flights."
Kontra: "The flight was delayed one hour without reason, I would have preferred if the flight attendants let us know why the flight was delayed."
Pro: "Great Crew"
Kontra: "The movie selection was somewhat limited and dated"
Kontra: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."
Pro: "Loved the airline it was great!"
Pro: "Very attentive and elegant!"
Kontra: "I was very pleased! Thank you!"
Kontra: "When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed"
Pro: "Comport and fast"
Kontra: "Flight was an hour late departing"
Kontra: "The entertainment selection was dated."
Pro: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Pro: "Great services. Seat was good."
Kontra: "The queue to board could be better."
Pro: "Everything but the seat cushion"
Kontra: "Better cushion on the seat"
Kontra: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Pro: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Kontra: "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
Kontra: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Pro: "Good flight crew. Good food."
Kontra: "No power outlet for electronic on plane."
Kontra: "Clerk at check in screwed up my frequent flyer number, so I was denied all the priority privileges - bag check, lounge, priority boarding, etc. They later apologized during boarding but otherwise did nothing to fix the situation."
Pro: "Excellent personnel, really polite and helpful all the way"
Pro: "Flights on time , good seats and a good services"
Pro: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Kontra: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Kontra: "Nothing. Our experience is very satisfactory"
Pro: "Arriving on time even though it took off 45 min late"
Kontra: "They lost all of our luggages(five pieces) and never attempted to locate them at LAX. Which were transferred from United airlines. It took eight contacts and finally reaching out to LAX office in 36 hours later, they located the luggages in 45 minutes. asiana from Inchon office kept on telling me that it is in LA office’s hand and yet they weren’t willing to call for LA office’s assistance. They were simply relying on the process which has been broken. Then upon the delivery, the driver informed us the severe damage in my tumi bag."
Pro: "I like their attentiveness to service. Very efficient and hospitable comes to mind of these highly professional flight crew. From checking in my baggage to getting settled in before take off, meal and beverage service, and to ensuring overall comfort for we the passengers."
Kontra: "Just the rudeness of some of my fellow passengers. Otherwise a great flight."
Pro: "Crew friendly and approachable."
Kontra: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Pro: "The food was great and the crew were all very polite and friendly."
Pro: "The food was great and the crew were all very polite and friendly."
Pro: "Everything was great. Thank you Asiana"
Kontra: "Entertainment system"
Pro: "The flight from Seoul to Los Angeles was less than 10 hours. Asiana crew professionalism and courtesy are always excellent."
Kontra: "The long layover in Seoul-Incheon airport."
Pro: "Excellent service from ground to in-,flight."
Kontra: "My check-in luggage was broken. Filed a complaint upon landing and really hoping that Asian could attend to my concern."
Pro: "I like the access to charging my phone in the seat."
Kontra: "The food options were not very good this trip."
Pro: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Kontra: "There's nothing to not like. Great airline!"
Pro: "They got the special meals right & most flight attendants were efficient."
Kontra: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
Kontra: "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
Pro: "Great food and service."
Pro: "the flight was delayed but still okay with us since we had a long layover in seoul enroute to los angeles. smooth flight, excellent service. will fly asiana again, anytime."
Pro: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Kontra: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Pro: "Roomy seats and comfortable. Nice staff. We definitely recommend to our friends to fly with this airline."
Pro: "Short flight but everything first class"
Pro: "Everyone was kind and professional. Everything went very smoothly."
Pro: "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
Kontra: "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
Pro: "Asiana service"
Kontra: "Old plane. Small screens and worn out fixtures."
Pro: "No entertainment selection Did not eat the food Service was good No problems"
Pro: "A good services and food selections"
Pro: "Flight time was change making very difficult to make connections and every flight was at lest 15 minutes late. Also my bags was lost and I had to reschedule my wedding because my bags never made it to Jakarta days later. I was given a 100.00 dollars to buy clothes and was told by a baggage service representative Thant that is enough to buy wedding clothes The baggage service office in Jakarta never sent me any info or mae contact with me I had to call them and get the run around because the cannot make decision without the Asiana represent I've who only work after 8 at night The never respond to my emails Overall once in flight service was great but support services is vey poor"
Pro: "Service was good."
Kontra: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Pro: "- gentle crews"
Kontra: "- old avion especially very small monitor - few snack"
Pro: "as above"
Pro: "There was no water bottle provided during about 5 hours flight after the dinner service. Although the fly attendants are always ready to help, I hope the Asiana Airlines would cater more to customers' needs and think more considerably."
Kontra: "The connection was short, however I made it. And the airline successfully transferred my luggage."
Pro: "I love this airlines everything about it is just great"
Kontra: "Stopping in Korea I just wish it was a direct flight"
Pro: "Crew were responsive, courteous and helpful. The pilots did a good job taking off and landing. I also liked the screen where passengers are informed of our plane's location and flight info."
Kontra: "The seats were not that comfortable."
Pro: "Portion of the food"
Kontra: "More food for long flight"
Pro: "All was good service, seating comfort and food.."
Kontra: "Entertainment content can be more popular in terms of film and television programs"
Pro: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Kontra: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Pro: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Kontra: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Pro: "seats and airplane are in superior state"
Kontra: "the food and boarding"
Pro: "Yes indeed. Polite and listening."
Kontra: "Snacks at the beginning, dessert, and inflight duty free."
Pro: "The crew were very good and attentive."
Kontra: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Pro: "They are friendly and able to be approach when we have"
Kontra: "The flight was new."
Pro: "Service, food served."
Kontra: "Economy class legroom is too tight and not comfortable."
Pro: "I Like The Flight is On Time"
Kontra: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Pro: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Pro: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Kontra: "Change to HiFly plane - noticeable difference in most aspects"
Pro: "Very nice flight and very comfortable with extra leg room"
Pro: "No problem"
Kontra: "Service can b warmer"
Pro: "No problem"
Kontra: "Service can b warmer Practically no entertainment, just a common screen"
Pro: "Crew were ok"
Kontra: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Kontra: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Pro: "Their Dreamliner plane is spacious, well fitted, not cramped."
Kontra: "Unable to listen to movies with their headphones - too much static"
Pro: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Pro: "Comfortable seats"
Kontra: "Can improve food."
Pro: "Entertainment is very up to date Crew striving to help Nice all in all"
Kontra: "Boarding usually late"
Pro: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Kontra: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Pro: "Friendly crew, always available and happy to help"
Kontra: "Boarding was late"
Pro: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Kontra: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Pro: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Kontra: "See above. Aircraft not ok for busy sector. Eg A330 required"
Kontra: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Kontra: "airplane is a little bit old."
Pro: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Kontra: "I was sitting around a lot of families with kids"
Pro: "The crew was really friendly and helpful"
Kontra: "I didn’t like nothing"
Pro: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Kontra: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Pro: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Kontra: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Pro: "Gave me aisle seat, great service"
Pro: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Kontra: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Kontra: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Pro: "The cabin crew were very friendly, organised and polite."
Kontra: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Pro: "The cabin crew were very friendly, organised and polite"
Kontra: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Pro: "Best crew I have ever had"
Kontra: "Leg room is too small."
Pro: "Crew are just the best"
Kontra: "Boarding was disorganised, excellent service otherwise."
Pro: "They were able to accommodate my request to move to an aisle seat"
Kontra: "Sticklers for luggage weight and the plane was small"
Pro: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Kontra: "BYojet shouldn't be with Kayak get rid of them."
Pro: "Short and sweet flight."
Kontra: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Pro: "The food!!!!"
Pro: "Service with a smile. Great manners."
Kontra: "Nothing. Great crew, food, flight."
Kontra: "Everything was good except for the food. It was average"
Kontra: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
The crew was pleasant and polite, but the flight was again delayed for about 30 minutes.
Pro: "I love china and china east air, its my favorite!"
Kontra: "Everything was good, better boarding lines, people get worked up when lining up"
Pro: "The food was great and the service was good as well."
Kontra: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Kontra: "Have more flights!"
Pro: "Easy boarding procedure."
Kontra: "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."
Pro: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Kontra: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Pro: "The seat supper comfort and landing very smooth"
Kontra: "Next time I have to check in on line before going back.because there was a long line up."
Pro: "Yes, the crew is doing good but the size of seats to small is not very comfortable."
Kontra: "If can make a seat a little bigger"
Pro: "Crew was very friendly."
Kontra: "There is just no room to move in those seats. We were packed in like sardines."
Pro: "I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well."
Kontra: "The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!"
Pro: "Crew excellent"
Pro: "Quick easy boarding"
Kontra: "Food needed salt, wasn’t very tasty"
Pro: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Kontra: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Pro: "The staff was friendly for a very late and very long flight"
Kontra: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Pro: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Pro: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Kontra: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Kontra: "The English of the crew wasn't fantastic"
Pro: "great service by flight attendant; clean bathroom; free tasty meals and snacks"
Pro: "good service from counter & attendats"
Kontra: "late departure"
Pro: "Not much to like"
Kontra: "seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support."
Pro: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Pro: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Kontra: "A350 seat cushions are a little short for us tall folks."
Pro: "We were lucky to have an exit row. The flight was smooth and pleasant."
Kontra: "The food was not great but got the job done. Could use a wider movie selection."
Kontra: "Really delayed, almost missed connecting flights. No way to contact them about this aside from a phone number that we couldn't call internationally."
Pro: "- Onboard entertainment - Meals were reflective of Taiwanese meals - the minced pork rice was yummy! - Crew was attentive and came by often to address any needs"
Kontra: "- Little leg room in Economy class - Air conditioning could not be adjusted (but helped with ventilation)"
Pro: "Good seat comfortable get more room for my Legs"
Pro: "No issues, no delays, food and services on par."
Kontra: "There was a delay with this flight or the previous one and we weren't told much"
Pro: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Kontra: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Pro: "Service of the staff. Not as attentive as I would have liked, but definitely wasn't horrible."
Kontra: "Selection of entertainment was poor, comfort was horrible (may be my own fault as i'm tall, but i don't recall getting an option to pick a seat prior), and boarding could have been better."
Pro: "The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful. My companion was late to board but the airline waited for him. Veryu impressive!"
Kontra: "The food was typical airline food which is not very good."
Pro: "My seat was upgraded the first class so I received the first class service. It was excellent service and the flight was comfortable. Thank you for the great service."
Pro: "All of the staff were super helpful and friendly. Most were able to communicate in English as well. I would highly recommend requesting ahead of time a VOML (Oriental Vegetarian Meal). Although I was unsure of some of the asian vegetables used, all of the meals had a delicious flavor and always came with a side of fruit, a little desert, and a bun. For those skeptical of airplane food, this was definitely a safe bet!"
Kontra: "That they do not show what zone is boarding on the TV monitor near the boarding gate, so you have to listen carefully through several translations. The entertainment system while on flight was a bit out of date (quality of the screen was a bit poor), but they did have several good viewing options. I also found that all of the planes did not have a/c controls that you can automatically adjust."
Pro: "Aside from the one issue mentioned, everything else was fine."
Kontra: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pro: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."
Pro: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Pro: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Pro: "They should be concerned about food hygiene"
Pro: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Kontra: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pro: "On both way of my flight, it delayed one hour every time."
Kontra: "The economy class seats are too narrow and crammed."
Pro: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Kontra: "Worst Skymiler Partner . Poor customer service and inflight service."
Kontra: "Wifi not included"
Kontra: "Where to begin... Horrible online experience, outdated planes, rude staff, and overall bad experience."
Pro: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Kontra: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pro: "Customer service was great."
Kontra: "My daughters audio didn't work at all in her entertainment system and my audio was really terrible. We did expect to watch movies and was unhappy that the audio wasn't working on a business class flight."
Pro: "FREE Upgrade to Business class from Taiwan to Yokyo"