Pro: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Kontra: "Better service from the crews."
Pro: "The crew was excellent."
Kontra: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pro: "The service was outstanding! All of the flight attendants were amazing!"
Pro: "New aircraft"
Kontra: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pro: "crew was pushing , no time in an rush all the time"
Kontra: "service level"
Pro: "Amazing staff and service!"
Pro: "Nothing special."
Kontra: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Kontra: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Kontra: "The person next to me had a distinct body odor."
Kontra: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pro: "Amazing services and foods"
Kontra: "The business class seat was great"
Pro: "Best airline I've ever been on"
Pro: "The crew were excellent"
Kontra: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Kontra: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Kontra: "Change the food menu, boring with the same menu"
Pro: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Kontra: "Excellent service"
Kontra: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pro: "Seating was spacious, crew was attentive. Boarding was efficient."
Kontra: "The food choice was not pleasing to me."
Pro: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Kontra: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Pro: "Spacious and comfortable bed."
Kontra: "The food wasn't that great. Average at best."
Pro: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Kontra: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Kontra: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pro: "Efficient, comfortable."
Kontra: "I am a vegetarian and they served a chicken piece along with my main course."
Pro: "Great service and comfort."
Kontra: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pro: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pro: "great crew service. my first time flying with singapore airlines. they delivered!"
Pro: "Service is the best among the airlines I’ve ever taken"
Kontra: "Never ever get free upgrade"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Kontra: "Not much. This airline is up there with the best."
Pro: "Was very old plane but was good"
Kontra: "Food and crew was well"
Kontra: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pro: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pro: "Helpful crew. Full food service!"
Pro: "Friendly crew, efficient boarding"
Kontra: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pro: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pro: "All went great"
Kontra: "I liked all - end to end excellent service"
Pro: "Red wine was good"
Kontra: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Kontra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Kontra: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pro: "The crew is friendly and helpful"
Kontra: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pro: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Kontra: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pro: "Very helpful and polite staff"
Kontra: "Old B777-200 with small personal screen. And they don't have pillows on board."
Kontra: "Extremely cramped flight in regular Economy."
Kontra: "cramped uncomfortable seats freezing cold in the plane"
Pro: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Kontra: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Kontra: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Pro: "The crew was great and the food was great as well!"
Kontra: "More snack bags"
Kontra: "Very good flight. Good company Eva airline."
Pro: "Crew was very kind"
Pro: "Crew was very well trained and managed the flight excellent"
Kontra: "Better communication on gates via text or communication via the apps"
Pro: "Yes both of those were great."
Kontra: "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
Pro: "The food, service, & video entertainment were both very good!!!"
Kontra: "Lay down seats for sleeping!! ))"
Kontra: "Board earlier so plane can leave on time."
Pro: "Flight was what I had expected."
Kontra: "Yet another delay, so departure as per schedule would have been good."
Pro: "Friendly crew and comfortable seats"
Kontra: "Food was not great."
Pro: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Kontra: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Pro: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
Kontra: "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
Pro: "Service and food was good. Freindly staff."
Kontra: "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
Pro: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Kontra: "Nothing Everything was awesome"
Pro: "The flight attendants were very friendly and helpful."
Kontra: "The seats were uncomfortable for us taller people in economy class."
Pro: "Good service, ground staff and on flight"
Pro: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Pro: "The staff and amenities were top notch. Seats seemed a bit roomier than ones I been on in the US lately."
Kontra: "The web site was terrible. It could't remember any of my personal info for the return flight despite the fact that I entered it on the out going flight and on their mileage plus (Infinity?) program."
Pro: "Exit row seats"
Kontra: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Pro: "The movie selection and offering of water and tea was great."
Kontra: "The food quality wasnt the best."
Pro: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Kontra: "Try to get an isle seat- seats feel small."
Pro: "service on time and great staff"
Kontra: "all good"
Pro: "limited movie selection. otherwise very good experience."
Pro: "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
Pro: "My surprise business class hello kitty class"
Kontra: "That my flight wasn’t longer lol"
Pro: "Everything was wonderful."
Kontra: "I can't think of anything I didn't like."
Pro: "Best airline I have been on for several years and I have over 500K miles on AA."
Kontra: "Cold personality of flight attendants"
Pro: "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
Kontra: "I ordered a few special meals, which was far tastier than the regular select menu."
Pro: "Once I got to Taipei I had a 22 hour layover. I called to see if I could get an earlier flight and I was told there was one. I just needed to go talk to Eva to check on price. The woman was rude and then told me there were no more flights. I am in the process of starting a business in Bali Indonesia and I will be flying from the US but will not use or recommend Eva."
Pro: "Very helping ticketing agents. Comfortable seats and arrangements."
Kontra: "In flight crew could use some help in politeness. Some were outright rude when asking for simple requests such as water."
Pro: "Staff is great. Service, comfort"
Kontra: "Not enough water"
Pro: "We enjoyed the meals and in flight entertainment"
Kontra: "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
Pro: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Kontra: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Pro: "Great movie selections. Comfortable in my seat."
Kontra: "Small glasses of wine. Bad food."
Pro: "Friendly crew, overall good seat."
Pro: "comfy, modern interior on the plane. Staff was great."
Kontra: "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."
Pro: "Hello Kitty jet added to the fun of the experience."
Kontra: "The food was not good."
Kontra: "The flight was cancelled. Eva did not send an additional plane. They excepts hundreds of people to go on standby waitlists for their one flight a day option to Taipei. All of which were full flights. They did not provide food vouchers or hotel vouchers. We were told to leave the airport and come back tomorrow with no solution. We had to rush the office and force them to get us on on other airlines to finally get home. If that didn't happen we would have been stuck in the airport for 5 days."
Pro: "Eva flight was fine."
Kontra: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."
Pro: "Departed on time and safely"
Pro: "It's coach. It sucks"
Pro: "Entertainment system was great. New releases are a plus"
Kontra: "seats are small and uncomfortable in the coach section. Cramped and hard for a 13 hours flight. Food was mediocre and used to be better. EVA air used to have the above average food and beverage services."
Pro: "Nice crew"
Kontra: "Seats small"
Pro: "Wonderful crew, good entertainment system. Seats fairly comfortable, EXCEPT . . .."
Kontra: "All economy class aisle seats in this plane (Airbus A330-200), *all* of them (including mine), have leg room and under seat storage severely and unacceptably limited by the presence in the space under the seat of a large, aluminum entertainment equipment box. They really need to change this."
Pro: "Attentive crew, good washrooms, comfy but still an airplane."
Kontra: "Food wasn't great. Entertainment needs to be updated."
Pro: "The bathrooms were always kept clean. The staff was very friendly."
Kontra: "The seats were a bit uncomfortable, though this is the new norm for airlines in economy class."
Pro: "Straight forward, fast boarding and great price."
Kontra: "Not much everything was acceptable"
Pro: "The flight attendants were friendly and attended to everybody's needs."
Kontra: "The food was not good, however they did try to make accommodations for my daughter whose vegetarian request got dropped."
Kontra: "My flight got canceled but nobody responded from flyus.com"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Kontra: "they cancelled by booking just before hour depature.."
Pro: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Kontra: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Pro: "It was an ok experience, improved by the head of attendants at the end"
Kontra: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Kontra: "Cancellation of the flight could have done before boarding."
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "Q Suite is top-of-line business class product"
Pro: "The trip was very comfortable and food suited me"
Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pro: "empty seat next to me!"
Kontra: "more cramped than akld to doha"
Kontra: "Snacks and drinks could be betteri"
Kontra: "On time. Reasonably good. Satisfied with everything."
Kontra: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Pro: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pro: "Very impressed with the service. Very friendly staff"
Kontra: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pro: "On business class, so service was extraordinary"
Kontra: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Kontra: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "Clean airplane"
Kontra: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Pro: "It's was good"
Kontra: "The plane from Qatar to Nairobi new modern plane needed"
Pro: "outstanding crew -- particularly one flight attendant."
Kontra: "Length of flying time -- not airlines fault. Could be more space"
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pro: "Food was better. Seating was comfortable."
Kontra: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Kontra: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pro: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Kontra: "Meal plan customer service"
Pro: "Nothing that i like"
Kontra: "Delay, bad food, no strict rules about passenger moving seats"
Kontra: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Kontra: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Kontra: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pro: "Comfort, entertainment, amenities"
Kontra: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."
Pro: "The crew was professional and friendly. The flight was on time."
Kontra: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pro: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Kontra: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Pro: "Please see above"
Kontra: "Please see above"
Pro: "Excellent food with a lot of variety. Very professional crew."
Kontra: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Kontra: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
Everything was excellent! It would be nice to have a slightly bigger seat
Kontra: "Only one person in a three row and it was a great flight"
Kontra: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
Kontra: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Kontra: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "The entertainment is fantastic"
Kontra: "The crew, not very hospitable"
Pro: "Everything was fine."
Kontra: "All reasonabley good."
Pro: "Crew was great. Boarding was great"
Kontra: "Less air condition towards the end."
Kontra: "Best flight ever. Everything was perfect . Best crew ,"
Pro: "All the teem all the services"
Kontra: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pro: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Kontra: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Pro: "We liked the service that was given, the crew member was nice."
Kontra: "We didn’t like how are seats were all messed up, my kids, my wife had all different seatings."
Kontra: "I like everything"
Pro: "The flight was smooth. Food was good."
Kontra: "Long wait while taking off from Dubai."
Pro: "Consistent service"
Kontra: "Toilets not very clean towards the end of the flight"
Kontra: "baggage policing"
Pro: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
Kontra: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
Pro: "Flight attendants friendly, well mannered"
Kontra: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Pro: "Flight was quiet and very well organized"
Kontra: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Pro: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Kontra: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Pro: "Nice trip"
Kontra: "Every thing"
Kontra: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Pro: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Pro: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Kontra: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
Pro: "Friendly staff, great movies"
Pro: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Kontra: "Seats not as comfortable as possible in coach"
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pro: "777 are pretty good"
Kontra: "Screen was broken for the whole flight , after repeated calls to the flight attendants nothing was done"
Pro: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Kontra: "It is about 14 hour long flight. There should be m more number of meals served. Pizza served as As snack was cheap, ok but not that great, should have been a meal (lunch or dinner)"
Pro: "Good movie selection Comfortable seats"
Kontra: "No internet Food was not tasty"
Pro: "lovely crew"
Kontra: "no complaints"
Pro: "It was a nice flight"
Pro: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Kontra: "More regular offerings of drinks."
Pro: "Everything was great. They have it together."
Pro: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Kontra: "Nothing comes to mind."
Pro: "Both the crew and the persons in reception were really helpful!"
Kontra: "The bus connection from runway to dubai airport wasn't comfortable. It took 40 mins to get to the airport and still I didn't have a good support to hang onto during the journey (I was standing)."
Pro: "Good overall experience."
Pro: "Portion of the food"
Kontra: "More food for long flight"
Pro: "All was good service, seating comfort and food.."
Kontra: "Entertainment content can be more popular in terms of film and television programs"
Pro: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Kontra: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Pro: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Kontra: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Pro: "seats and airplane are in superior state"
Kontra: "the food and boarding"
Pro: "Yes indeed. Polite and listening."
Kontra: "Snacks at the beginning, dessert, and inflight duty free."
Pro: "The crew were very good and attentive."
Kontra: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Pro: "They are friendly and able to be approach when we have"
Kontra: "The flight was new."
Pro: "Service, food served."
Kontra: "Economy class legroom is too tight and not comfortable."
Pro: "I Like The Flight is On Time"
Kontra: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Pro: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Pro: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Kontra: "Change to HiFly plane - noticeable difference in most aspects"
Pro: "Very nice flight and very comfortable with extra leg room"
Pro: "No problem"
Kontra: "Service can b warmer"
Pro: "No problem"
Kontra: "Service can b warmer Practically no entertainment, just a common screen"
Pro: "Crew were ok"
Kontra: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Kontra: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Pro: "Their Dreamliner plane is spacious, well fitted, not cramped."
Kontra: "Unable to listen to movies with their headphones - too much static"
Pro: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Pro: "Comfortable seats"
Kontra: "Can improve food."
Pro: "Entertainment is very up to date Crew striving to help Nice all in all"
Kontra: "Boarding usually late"
Pro: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Kontra: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Pro: "Friendly crew, always available and happy to help"
Kontra: "Boarding was late"
Pro: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Kontra: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Pro: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Kontra: "See above. Aircraft not ok for busy sector. Eg A330 required"
Kontra: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Kontra: "airplane is a little bit old."
Pro: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Kontra: "I was sitting around a lot of families with kids"
Pro: "The crew was really friendly and helpful"
Kontra: "I didn’t like nothing"
Pro: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Kontra: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Pro: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Kontra: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Pro: "Gave me aisle seat, great service"
Pro: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Kontra: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Kontra: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Pro: "The cabin crew were very friendly, organised and polite."
Kontra: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Pro: "The cabin crew were very friendly, organised and polite"
Kontra: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Pro: "Best crew I have ever had"
Kontra: "Leg room is too small."
Pro: "Crew are just the best"
Kontra: "Boarding was disorganised, excellent service otherwise."
Pro: "They were able to accommodate my request to move to an aisle seat"
Kontra: "Sticklers for luggage weight and the plane was small"
Pro: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Kontra: "BYojet shouldn't be with Kayak get rid of them."
Pro: "Short and sweet flight."
Kontra: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Pro: "The food!!!!"
Pro: "Service with a smile. Great manners."
Kontra: "Nothing. Great crew, food, flight."
Kontra: "Everything was good except for the food. It was average"
Kontra: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."