Temukan Tiket Murah ke Tokyo

Cleanliness and no disruptions

The crew were slow to clear the food trays

Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers.

Food was mediocre in flavour and variety.

The crew was friendly and effective. The flight was on time. The seat was comfortable in economy

Food was average. I wish the snacks could incorporate some Hong Kong specialities.

comfortable seats with good leg room

Cabin crew did not offer much service. No coffee, tea or water offered.

Na

The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport...

Busines class seats (pods).

Flight attendants were helpful

My Baggage came on the next flight and not on the one i boarded which caused a lot of problems

Professionalism of the Crew.

Business class seat are tired and in need of an overdue update.

Ok plane, food was fine too

No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?

Very short flight

N/A

Great crew

The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too

Nice staff

The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use

Cabin crew were very nice. Food was okay, while the legroom was good too.

Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off.

No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it.

Great service.

The staff were fantastic nothing was too much trouble and great fun attitudes.

No entertainment systems.

Entertainment is very up to date Crew striving to help Nice all in all

Boarding usually late

Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!

I was sitting around a lot of families with kids

Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it.

Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked

Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.

From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak.

Nothing!

It went smoothly from start to finish

The choice of English language films were limited. I did not enjoy the food too much

Check in was efficient

On time Friendly crew

Food portion size, taste & quality Seat is little too tight

Great service

Nothing.

They accused me of stealing water.

Quick boarding

The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.

Quick boarding, good entertainment

n/a

It was a direct flight. The greeting crew member at boarding was nice.

The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men.

Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar.

The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small..

The level of care given I required wheelchair assistance to the aircraft.

Being woken up at 4am for breakfast, when I asked not to be woken up.

It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!

Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing.

Same as above.

Great legroom. Food better than last Korean Air flight a few years ago.

Changed to smaller aircraft, last row in the aeroplane.

Short layover, very good price.

Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!

Good selection of movies

The food were not fresh and ill prepared

Personal, comfortable, easy

The breakfast pack was ok but the scroll thingy was dry and not very nice!

transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude.

Hard landing which gave passangers a shock.

Nothing

Flight delayed, no head phones supplied and the food was burnt.

Food provided in Mumbai to KL flight was satisfactory.

In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder.

New plane and spacious.

No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it.

Delayed the flight without annoucment or apolgies Crew is unpolite

Delayed boarding was not so good ---- But overall good

Loved the quiet zone, ease of boarding and the great crew.

Baggage collection was 45 minutes but might have been because we were 45 minutes early

Delayed the flight without annoucment or apolgies Crew is unpolite

Best thing about the flight was no one sat next to me in 'Business' Class otherwise the flight would have been a nightmare.

Almost everything. Mainly though, being ripped off $400 for excess baggage then the bag was lost anyway. Useless people.

Loved the quiet zone, ease of boarding and the great crew.

Baggage collection was 45 minutes but might have been because we were 45 minutes early

Delayed boarding was not so good ---- But overall good

Loved the quiet zone, ease of boarding and the great crew.

Baggage collection was 45 minutes but might have been because we were 45 minutes early

Delayed the flight without annoucment or apolgies Crew is unpolite