Kontra: "More food variety"
Pro: "Friendly staff. Both two meals were awesome."
Kontra: "Already done."
Pro: "The service, foods , sack ,"
Pro: "Food, service"
Kontra: "The space"
Pro: "everything, the crew was efficient"
Kontra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"
Kontra: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pro: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Kontra: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Pro: "crew handled the tough crowd well, but were not extremely hospitable"
Kontra: "food was disgusting"
Pro: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pro: "Singapore airlines never disappoints"
Pro: "Foods. Drinks. Entertainment."
Kontra: "Nothing. Everything’s so perfect!"
Kontra: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pro: "The inflight entertainment was great, lots of movie selections"
Kontra: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pro: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pro: "Short flight"
Pro: "Excellent attention to service and comfort."
Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pro: "Excellent service"
Kontra: "Very poor on board entertainment"
Pro: "Staying in a hotel for 24 hours."
Kontra: "Not actually making it to Japan."
Pro: "Friendly attentive staff. Excell ent food and great. Service."
Kontra: "Really crowded seats in economy."
Pro: "Excellent flight experience"
Pro: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pro: "Entertainment excellent, cabin crew superb"
Kontra: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pro: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Kontra: "Nothing bad to say about this flight. Great airline."
Pro: "Food and good service"
Pro: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Kontra: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pro: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Kontra: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pro: "I like the personal TV, my foot rest and water holder frequent water serve,"
Kontra: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pro: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Kontra: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Kontra: "My Vegan meal was terrible."
Pro: "The service and fast flight"
Pro: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Kontra: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pro: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Kontra: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pro: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pro: "Made Econ class feel like biz :)"
Pro: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pro: "Customer service and food couldn't be better."
Pro: "Almost everything"
Kontra: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Pro: "Leg room in economy is good, even for tall people. Food was actually quite good."
Kontra: "Two of our family's seats would not recline, although they were not near an exit row."
Pro: "Lots of movie and game options"
Kontra: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pro: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pro: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Kontra: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pro: "Crew was great. Boarding was efficient and timely."
Kontra: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Pro: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Pro: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Kontra: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."
Pro: "The crew was great and the food was great as well!"
Kontra: "More snack bags"
Kontra: "Very good flight. Good company Eva airline."
Pro: "Crew was very kind"
Pro: "Crew was very well trained and managed the flight excellent"
Kontra: "Better communication on gates via text or communication via the apps"
Pro: "Yes both of those were great."
Kontra: "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
Pro: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Kontra: "Children's meals can be changed a little more, then the amount is a little less!"
Kontra: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Pro: "The food, service, & video entertainment were both very good!!!"
Kontra: "Lay down seats for sleeping!! ))"
Kontra: "Board earlier so plane can leave on time."
Pro: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Kontra: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Kontra: "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
Pro: "Service and food was good. Freindly staff."
Kontra: "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
Pro: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Kontra: "Nothing Everything was awesome"
Pro: "The 1st class treatment by the flight attendants. And the excellent meals served."
Pro: "The flight attendants were very friendly and helpful."
Kontra: "The seats were uncomfortable for us taller people in economy class."
Pro: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Pro: "The staff and amenities were top notch. Seats seemed a bit roomier than ones I been on in the US lately."
Kontra: "The web site was terrible. It could't remember any of my personal info for the return flight despite the fact that I entered it on the out going flight and on their mileage plus (Infinity?) program."
Pro: "Exit row seats"
Kontra: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Pro: "The movie selection and offering of water and tea was great."
Kontra: "The food quality wasnt the best."
Pro: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Kontra: "Try to get an isle seat- seats feel small."
Pro: "limited movie selection. otherwise very good experience."
Pro: "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
Pro: "My surprise business class hello kitty class"
Kontra: "That my flight wasn’t longer lol"
Pro: "Everything was wonderful."
Kontra: "I can't think of anything I didn't like."
Pro: "Best airline I have been on for several years and I have over 500K miles on AA."
Kontra: "Cold personality of flight attendants"
Pro: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Kontra: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Pro: "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
Kontra: "I ordered a few special meals, which was far tastier than the regular select menu."
Pro: "Very helping ticketing agents. Comfortable seats and arrangements."
Kontra: "In flight crew could use some help in politeness. Some were outright rude when asking for simple requests such as water."
Pro: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Pro: "Staff is great. Service, comfort"
Kontra: "Not enough water"
Pro: "We enjoyed the meals and in flight entertainment"
Pro: "Great flight and polite crew. The aircraft was clean and comfortable."
Kontra: "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
Pro: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Kontra: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Pro: "Great movie selections. Comfortable in my seat."
Kontra: "Small glasses of wine. Bad food."
Pro: "Friendly crew, overall good seat."
Pro: "comfy, modern interior on the plane. Staff was great."
Kontra: "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."
Pro: "Hello Kitty jet added to the fun of the experience."
Kontra: "The food was not good."
Pro: "Eva flight was fine."
Kontra: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."
Pro: "Newer plane and good service"
Pro: "Departed on time and safely"
Pro: "It's coach. It sucks"
Pro: "Entertainment system was great. New releases are a plus"
Kontra: "seats are small and uncomfortable in the coach section. Cramped and hard for a 13 hours flight. Food was mediocre and used to be better. EVA air used to have the above average food and beverage services."
Pro: "Nice crew"
Kontra: "Seats small"
Pro: "Wonderful crew, good entertainment system. Seats fairly comfortable, EXCEPT . . .."
Kontra: "All economy class aisle seats in this plane (Airbus A330-200), *all* of them (including mine), have leg room and under seat storage severely and unacceptably limited by the presence in the space under the seat of a large, aluminum entertainment equipment box. They really need to change this."
Pro: "The bathrooms were always kept clean. The staff was very friendly."
Kontra: "The seats were a bit uncomfortable, though this is the new norm for airlines in economy class."
Pro: "Straight forward, fast boarding and great price."
Kontra: "Not much everything was acceptable"
Pro: "The flight attendants were friendly and attended to everybody's needs."
Kontra: "The food was not good, however they did try to make accommodations for my daughter whose vegetarian request got dropped."
Pro: "Portion of the food"
Kontra: "More food for long flight"
Pro: "All was good service, seating comfort and food.."
Kontra: "Entertainment content can be more popular in terms of film and television programs"
Pro: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Kontra: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Pro: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Kontra: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Pro: "seats and airplane are in superior state"
Kontra: "the food and boarding"
Pro: "Yes indeed. Polite and listening."
Kontra: "Snacks at the beginning, dessert, and inflight duty free."
Pro: "The crew were very good and attentive."
Kontra: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Pro: "They are friendly and able to be approach when we have"
Kontra: "The flight was new."
Pro: "Service, food served."
Kontra: "Economy class legroom is too tight and not comfortable."
Pro: "I Like The Flight is On Time"
Kontra: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Pro: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Pro: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Kontra: "Change to HiFly plane - noticeable difference in most aspects"
Pro: "Very nice flight and very comfortable with extra leg room"
Pro: "No problem"
Kontra: "Service can b warmer"
Pro: "No problem"
Kontra: "Service can b warmer Practically no entertainment, just a common screen"
Pro: "Crew were ok"
Kontra: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Kontra: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Pro: "Their Dreamliner plane is spacious, well fitted, not cramped."
Kontra: "Unable to listen to movies with their headphones - too much static"
Pro: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Pro: "Comfortable seats"
Kontra: "Can improve food."
Pro: "Entertainment is very up to date Crew striving to help Nice all in all"
Kontra: "Boarding usually late"
Pro: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Kontra: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Pro: "Friendly crew, always available and happy to help"
Kontra: "Boarding was late"
Pro: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Kontra: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Pro: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Kontra: "See above. Aircraft not ok for busy sector. Eg A330 required"
Kontra: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Kontra: "airplane is a little bit old."
Pro: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Kontra: "I was sitting around a lot of families with kids"
Pro: "The crew was really friendly and helpful"
Kontra: "I didn’t like nothing"
Pro: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Kontra: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Pro: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Kontra: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Pro: "Gave me aisle seat, great service"
Pro: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Kontra: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Kontra: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Pro: "The cabin crew were very friendly, organised and polite."
Kontra: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Pro: "The cabin crew were very friendly, organised and polite"
Kontra: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Pro: "Best crew I have ever had"
Kontra: "Leg room is too small."
Pro: "Crew are just the best"
Kontra: "Boarding was disorganised, excellent service otherwise."
Pro: "They were able to accommodate my request to move to an aisle seat"
Kontra: "Sticklers for luggage weight and the plane was small"
Pro: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Kontra: "BYojet shouldn't be with Kayak get rid of them."
Pro: "Short and sweet flight."
Kontra: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Pro: "The food!!!!"
Pro: "Service with a smile. Great manners."
Kontra: "Nothing. Great crew, food, flight."
Kontra: "Everything was good except for the food. It was average"
Kontra: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
Kontra: "Seats were teeny"
Pro: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Kontra: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pro: "Professional and friendly Crew & the movies"
Kontra: "Too cold, seats to narrow, food not so tasty."
Pro: "Check in counter was helpful and friendly"
Kontra: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Pro: "Vegetarian oriental meal was good. Movie selection was good."
Kontra: "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."
Pro: "Crew were friendly and premium economy seats were spacious and comfortable"
Kontra: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
Kontra: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Kontra: "Everything compared to Emirates or Etihad"
Pro: "Good options for food including meals and snacks! Cabin crew was great."
Kontra: "Crew sometimes a little slow responding to passengers paging from their seats."
Kontra: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Kontra: "I didn’t have a pillow."
Kontra: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Kontra: "The seat was a bit small for me, legroom a bit tight."
Kontra: "Too salty for the meal"
Pro: "Good customer service."
Kontra: "Could have used one more snack and more water although should have maybe asked. Dinner was good though."
Pro: "The food was good."
Kontra: "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
Pro: "We got to our destination"
Kontra: "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
Pro: "Cup noodles and snacks available throughout the flight."
Kontra: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Kontra: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pro: "Not much, quick though"
Kontra: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Pro: "Entertainment options were good, too bad my system want working right"
Kontra: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
Pro: "Overall is ok"
Kontra: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Pro: "Comfortable seats - good entertainment"
Kontra: "4-5 minutes of commercials before being able to watch the movie on the plane."
Pro: "Cathy service"
Kontra: "Seat didn't recline"
Pro: "Service and timing"
Kontra: "Food was ok and was served very late"
Pro: "Boarding was smooth."
Kontra: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Kontra: "Limited help in assisting passengers who missed their connection due to delay leaving Colombo and Hong Kong"
Pro: "Good leg room in coach. Comfortable seats."
Kontra: "All good"
Pro: "All as expected - no surprises"
Pro: "The plane actually arrived an hour earlier than expected."
Pro: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Kontra: "None experienced"
Pro: "The cabin crew were great. Very helpful and they professional."
Kontra: "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
Pro: "Direct and quick flight to bali"
Kontra: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
Kontra: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Kontra: "Food was good but could be better. Healthier, purer"
Pro: "The food"
Kontra: "seat did not recline."
Pro: "The flight left in HK without 7 passengers included me. Customer service was very bad in HK."
Pro: "The crew on this particular flight were incredible. They went above and beyond on every aspect. The best service I've ever received on a flight and I fly 40-50 times a year."
Pro: "Excellent. Food was good."
Pro: "I liked the fact that the plane was not delayed...pretty impressed by that because I fly a lot and some of the worst offenders in flight delays have to be ones that fly within the USA. Boarding the plane was very organized."
Kontra: "Food...it could have been better....but you do get feed often."
Pro: "Flight attendants were great."
Kontra: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Pro: "The staff was very helpful and friendly. Location was perfect."
Kontra: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Pro: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Pro: "This was the cheapest direct flight to Hong Kong so I bought it. Alsonivam a qantas member so got the points. It was a day trip for me to go so I wanted to get some sleep both ways. I'm 188cm and the seats are just a little bit close together to let you stretch your legs but ok. Entertainment system is good and window seat was ok."
Kontra: "Meals are terrible - soft mushy potatoes and scrambled eggs need a revamp, device is s bit chuck it at you. Flight out was 1.15 hours late but suited me other people were put out."
Pro: "Great service."
Kontra: "Nothing to complain about."
Pro: "Food was pretty good and the staff helped with providing tea periodically."
Kontra: "The chicken rice was a bit disappointing. On the way out from Bangkok to Fukuoka the food was better. I was left wandering around at the Hong Kong airport to find the gate. The transfer station at E2 was hard to find - more signs or better directions from personnel would have helped. This was in contrast to the exceptional treatment I received from CP when I was making my close connection in Hong Kong on the way from Bangkok to Fukuoka. The lady helped escort me through the airport to make sure I caught my flight and had been waiting there as I exited the plane -- that was fantastic but in sharp contrast to my experience on the return segments."
Pro: "The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much."
Kontra: "At least nicer flight attendant and better service"
Kontra: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
Kontra: "Next time I have to check in on line before going back.because there was a long line up."
Pro: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Kontra: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Pro: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Kontra: "Answered above. The seats looked bigger and better but the equipment looks tired."
Kontra: "Too much unreasonable charges!!!!!"
Pro: "Service & price"
Kontra: "Not much legroom for economy customers, limited entertainment & food selections"
Pro: "The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous."
Kontra: "I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight."
Pro: "Nice clean plane. Pleasant crew."
Pro: "Check-in counter - staff was corteous"
Kontra: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Pro: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
Kontra: "Flight was delayed and it was not mentioned until past boarding time."
Kontra: "Smell was so bad"
Pro: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Kontra: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pro: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Kontra: "Food selection and quality poor"
Pro: "The food was excellent (and they feed you twice!)"
Kontra: "Passengers weren’t allowed into the waiting area until our stated boarding time. The actual boarding of the aircraft was late and rushed. The aircraft was old with limited entertainment options and no power source for charging."
Pro: "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
Pro: "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
Kontra: "Nothing that wasn't out of anyone's control."
Pro: "New planes"
Pro: "The economy class seats are actually some of the best to sleep in!"
Pro: "We were lucky to have an exit row. The flight was smooth and pleasant."
Kontra: "The food was not great but got the job done. Could use a wider movie selection."
Pro: "No delays, new aircraft, great service (only comparable to JAL)."
Kontra: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
Kontra: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Pro: "The flight crew were extremely friendly and nice."
Kontra: "I had a pleasant ride. So I enjoyed my trip"
Kontra: "Curry chicken noodles"
Pro: "I really liked the good selection of movies and my individual screen."
Pro: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
Kontra: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
Pro: "The entertainment is ok"
Kontra: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Pro: "Affordable efficient"
Kontra: "Food just so so"
Pro: "Cheap flight!"
Kontra: "Cabin air temperature was hot, no way to individually change air temperature to your seating. Too big of gap between eating, must take snacks."
Pro: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Kontra: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Pro: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Pro: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Pro: "Nice , good stewardes, man , woma its ok Nice pilot"
Kontra: "My baggage have a lock but When i check in in honolulu my bag they dont have allowed my lock! He said its better no lock"
Pro: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Pro: "Need more movies and newer movies"
Kontra: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Pro: "I got 2 great meals on the flight there, the crew were all extremely helpful, and I got there right on time. It was better than most or all of the Delta flights that I've been on"
Kontra: "I liked everything"
Pro: "direct fight"
Kontra: "rude passenger who refused to put down his arm rest in between us. the food was really bad. our seats got switch after airport check in."
Kontra: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pro: "Flight was short"
Kontra: "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
Pro: "Staff were very nice and moved me up to an empty seat with more leg room after noticing I barely fit in the seat assigned to me. Food was better than expected."
Kontra: "Normal economy seats aren't made for people over 5'5". You'll also probably have a hard time if the only language the know is English because while the crew try very hard, a lot of what they say in English is close to unintelligible."
Pro: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Pro: "Extremely attentive cabin crew."
Kontra: "had an extensive entertainment selection, unfortunately the old, low resolution tv screens made it difficult to watch the films/tv."
Pro: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Pro: "Premium economy much better than economy. Wine selection very good, food not too great, but ok. Cabin crew did a great job. Love the Boeing 777. Much better than the Airbus."
Pro: "The two seats (window and aisle) in the 27 row area are very good in comparison to other aircraft in economy class."
Kontra: "the boarding arrangement was a bit chaotic. They should have have banners for people in different boarding zone to line up in different lines."