Pro: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Kontra: "Better service from the crews."
Pro: "The crew was excellent."
Kontra: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pro: "The service was outstanding! All of the flight attendants were amazing!"
Pro: "New aircraft"
Kontra: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pro: "crew was pushing , no time in an rush all the time"
Kontra: "service level"
Pro: "Amazing staff and service!"
Pro: "Nothing special."
Kontra: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Kontra: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Kontra: "The person next to me had a distinct body odor."
Kontra: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pro: "Amazing services and foods"
Kontra: "The business class seat was great"
Pro: "Best airline I've ever been on"
Pro: "The crew were excellent"
Kontra: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Kontra: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Kontra: "Change the food menu, boring with the same menu"
Pro: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Kontra: "Excellent service"
Kontra: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pro: "Seating was spacious, crew was attentive. Boarding was efficient."
Kontra: "The food choice was not pleasing to me."
Pro: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Kontra: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Pro: "Spacious and comfortable bed."
Kontra: "The food wasn't that great. Average at best."
Pro: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Kontra: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Kontra: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pro: "Efficient, comfortable."
Kontra: "I am a vegetarian and they served a chicken piece along with my main course."
Pro: "Great service and comfort."
Kontra: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pro: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pro: "great crew service. my first time flying with singapore airlines. they delivered!"
Pro: "Service is the best among the airlines I’ve ever taken"
Kontra: "Never ever get free upgrade"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Kontra: "Not much. This airline is up there with the best."
Pro: "Was very old plane but was good"
Kontra: "Food and crew was well"
Kontra: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pro: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pro: "Helpful crew. Full food service!"
Pro: "Friendly crew, efficient boarding"
Kontra: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pro: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pro: "All went great"
Kontra: "I liked all - end to end excellent service"
Pro: "Red wine was good"
Kontra: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Kontra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Kontra: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pro: "The crew is friendly and helpful"
Kontra: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pro: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Kontra: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pro: "Very helpful and polite staff"
Kontra: "Old B777-200 with small personal screen. And they don't have pillows on board."
Kontra: "Extremely cramped flight in regular Economy."
Kontra: "cramped uncomfortable seats freezing cold in the plane"
Pro: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Kontra: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Kontra: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Kontra: "Have no recommendations...everything was great"
Pro: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Pro: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Kontra: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Kontra: "Plane was 3+ hours late to depart from San Francisco to San Diego on Christmas Eve. Flight attendants could have been much friendlier. Although it didn't apply to me, I didn't like the manner in which the heavyset female flight attendant asked people to store their items under their seats as we were arriving in San Diego. She was very grumpy. Not polite. No smile. Very bossy. Her poor attitude was definitely not necessary. Alaska can do a lot better."
Pro: "Spacious and comfortable"
Kontra: "Food was pretty bad"
Pro: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Pro: "Crew was excellent"
Kontra: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Pro: "Crew very fast in serving dinner"
Kontra: "Flight late"
Pro: "Flight was what I had expected."
Kontra: "Yet another delay, so departure as per schedule would have been good."
Pro: "The crew was very attentive and the seats were comfortable."
Pro: "Nice wide comfrotable seats. The crew and staff were friendly and efficient."
Kontra: "The food was just average. The overweight lady by me was all over my space. I wish airlines would tell passengers to consider thier neighbors and ask then to respect pooples space."
Pro: "Crews are excellent"
Kontra: "More legroom"
Pro: "Great crew and very attentive"
Pro: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Kontra: "A little pricier than other airlines but definitely better!"
Pro: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
Kontra: "People abuse the wheelchair policies although they are physically fine."
Pro: "Flight is online"
Kontra: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Kontra: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Kontra: "Was asked to put away iPads while other passengers kept out their iPhones- told the iPad mini was "too large to keep out" and asked to put in the seat back pocket for safety."
Pro: "Good service, ground staff and on flight"
Pro: "Very accommodating"
Kontra: "Nothing to report"
Kontra: "food not that good"
Pro: "Crew friendliness"
Kontra: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Kontra: "Serving are very poorly"
Pro: "Same as above"
Kontra: "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
Pro: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Kontra: "What to like? No comment yet, first time “to try”"
Pro: "service on time and great staff"
Kontra: "all good"
Kontra: "A boarding pass ahd to be printed at the airport"
Kontra: "Customer service and entertainment were awful"
Pro: "Flight attendants were very attentive and came around often with snacks and refreshments."
Kontra: "Entertainment was a little lacking."
Pro: "Food was great, metal utensils were a plus."
Kontra: "Seat’s reclining angle is about odd/uncomfortable for me."
Pro: "Everything was wonderful."
Kontra: "I can't think of anything I didn't like."
Kontra: "crew were very good."
Pro: "The flight and ground crew were all very nice. They are very professional AND nice. The amenities in the plane even in economy is great! Thanks for the toothbrush you provided!!! The food was great as well. My vegetarian kids loved the food! And I love the Sanrio theme!!! Brings back my childhood!"
Pro: "Arrival was earlier!"
Pro: "food and entertainment was great"
Kontra: "someone puked Dx"
Pro: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Kontra: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Pro: "Staff is great. Service, comfort"
Kontra: "Not enough water"
Pro: "Overall, I am impressed. Special mention to the crew, from cockpit to the cabin. Very professional and efficient. Food is excellent. Comfortable seats. On schedule!!!"
Kontra: "Lack of information from the crew regarding which gate to go for connecting flight."
Kontra: "Staff are rude doesnt know the words please, excuse and thank you. I will not recommend this airlines to my family and friends."
Pro: "The entertainment and the lovely flight attendants."
Kontra: "Very stingy with the soft drinks. It's a small cup already why fill it all the way with ice and half way with soda?"
Pro: "Overall service was amazing."
Kontra: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pro: "Fast actions by tha FAs"
Pro: "The crew are very helpful esp. to us who are senior citiizren"
Pro: "We were upgraded from economy to business. The leg room was improved and so was the service."
Kontra: "This baby did not allow me to sleep on a 13 hr flight. The flight atendants tried to help, but there should be better procedures to contain that."
Pro: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Kontra: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Pro: "The stewardesses were outstanding and really seemed to care how we were treated. Fantastic"
Kontra: "the entertainment from the flight from Taiwan to the Philippines was unsatisfactory in every conceivable way . No choices, no quality and the same for everyone."
Pro: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Kontra: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Pro: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Kontra: "Earphones never connects at my seat either other seat it’s was little hard to watch movies"
Kontra: "Delayed by 1 hout"
Pro: "Left on time, arrived on time. Children aboard did not cry !uch."
Pro: "Amazing crew, new planes"
Kontra: "Food can be adjusted to the cuisine of the destination."
Pro: "Awesome leg room in economy. Helpful staff."
Kontra: "Main courses weren’t all the great."
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "The food"
Kontra: "No tv monitors or any entertainment"
Pro: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Kontra: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pro: "The trip was very comfortable and food suited me"
Pro: "Museum of Islamic Art,"
Kontra: "everything. see what i mentioned above. i will not book through your company again"
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pro: "God was good. Staff was efficient"
Kontra: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Kontra: "Snacks and drinks could be betteri"
Pro: "On business class, so service was extraordinary"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "The wider space between all seats and the selection of the food"
Kontra: "Nothing at all"
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Pro: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Kontra: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Kontra: "Same no in flight wifi"
Kontra: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Kontra: "The Ground crews in boston airport were not accomodating."
Pro: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Kontra: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Kontra: "Dirty old plane"
Pro: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Pro: "The food was amazing. Thank you!"
Pro: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Pro: "Clean. Friendly staff. Good food. Good entertainment."
Kontra: "Small cramped seats."
Pro: "Clean. Friendly staff. Good food. Good entertainment."
Kontra: "Small cramped seats."
Pro: "Polite staff keen to help"
Pro: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Kontra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pro: "It was something unexpected"
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "Intertainment was very good"
Kontra: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Pro: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Pro: "Great service"
Kontra: "Seat comfort"
Pro: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Kontra: "Great experience"
Kontra: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Pro: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Kontra: "Good Guidance Proper behavior from airport crew"
Pro: "The crew were very helpful and the food was good."
Kontra: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Pro: "Crew is professional, caring. Excellent experience"
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "More comfortable seats More choice with food"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Kontra: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Kontra: "Seats not comfortable Service was not good"
Pro: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pro: "Nothing ."
Kontra: "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
Pro: "Food was good when we got it."
Kontra: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Kontra: "Movie channels and music could be easier to use"
Pro: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Kontra: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Pro: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Pro: "I forgot my laptop in the flight and called almost inertial but could not find it yet."
Pro: "Everything was well done! Great customer service."
Pro: "Food and crew were great"
Kontra: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Kontra: "baggage policing"
Pro: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Kontra: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
Kontra: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Pro: "Flawless flight, great service, comfortable seats."
Kontra: "I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast."
Pro: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Kontra: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Kontra: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Kontra: "Not very enjoyable especially your cabin crew was not courteous"
Pro: "Nice trip"
Kontra: "Every thing"
Pro: "I like the confirt and the on time flight."
Kontra: "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
Pro: "It was comfortable with plenty of space since no one was on the flight."
Kontra: "The stop in Milan was unexpected and not marked on the ticket. It was irritating to stop in Milan and then have to reboard. I didn't notice when I was buying the ticket that the flight was a few hours longer than it could have been. I should have just booked my flight straight from Delhi to Europe. It would have been more efficient."
Kontra: "Not getting corner seats"
Kontra: "missed the flight to seattle due to emirates delays, total travel time was 50 hours instead of 20, what a nightmare"
Pro: "crew very friendly"
Pro: "As above"
Kontra: "As above"
Pro: "Staff excelant.restrooms very clean Food was great.landing on time"
Kontra: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Pro: "I always see the best experience with emirates"
Pro: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Kontra: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Kontra: "Screaming kids the entire 14 hours. The staff should have at least spoke to the family and kindly asked for them to take care of calming the child down. Instead, he screamed the entire flight and did as he pleased, with no regard to any of the customers on the flight."
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pro: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Pro: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Kontra: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Pro: "Efficient, clean, friendly"
Pro: "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
Kontra: "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
Kontra: "We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad."
Pro: "Everything was terrible"
Pro: "The seats were good, more reclining than Etihad, Luftansa and United airlines and a good leg space, although I'm 5'4. Food was good and plentiful."
Kontra: "Cleaniness was really bad. There was a puddle of water in the washroom and even after informing the crew twice noone cleaned it."
Pro: "Portion of the food"
Kontra: "More food for long flight"
Pro: "All was good service, seating comfort and food.."
Kontra: "Entertainment content can be more popular in terms of film and television programs"
Pro: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Kontra: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Pro: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Kontra: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Pro: "seats and airplane are in superior state"
Kontra: "the food and boarding"
Pro: "Yes indeed. Polite and listening."
Kontra: "Snacks at the beginning, dessert, and inflight duty free."
Pro: "The crew were very good and attentive."
Kontra: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Pro: "They are friendly and able to be approach when we have"
Kontra: "The flight was new."
Pro: "Service, food served."
Kontra: "Economy class legroom is too tight and not comfortable."
Pro: "I Like The Flight is On Time"
Kontra: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Pro: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Pro: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Kontra: "Change to HiFly plane - noticeable difference in most aspects"
Pro: "Very nice flight and very comfortable with extra leg room"
Pro: "No problem"
Kontra: "Service can b warmer"
Pro: "No problem"
Kontra: "Service can b warmer Practically no entertainment, just a common screen"
Pro: "Crew were ok"
Kontra: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Kontra: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Pro: "Their Dreamliner plane is spacious, well fitted, not cramped."
Kontra: "Unable to listen to movies with their headphones - too much static"
Pro: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Pro: "Comfortable seats"
Kontra: "Can improve food."
Pro: "Entertainment is very up to date Crew striving to help Nice all in all"
Kontra: "Boarding usually late"
Pro: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Kontra: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Pro: "Friendly crew, always available and happy to help"
Kontra: "Boarding was late"
Pro: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Kontra: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Pro: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Kontra: "See above. Aircraft not ok for busy sector. Eg A330 required"
Kontra: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Kontra: "airplane is a little bit old."
Pro: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Kontra: "I was sitting around a lot of families with kids"
Pro: "The crew was really friendly and helpful"
Kontra: "I didn’t like nothing"
Pro: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Kontra: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Pro: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Kontra: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Pro: "Gave me aisle seat, great service"
Pro: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Kontra: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Kontra: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Pro: "The cabin crew were very friendly, organised and polite."
Kontra: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Pro: "The cabin crew were very friendly, organised and polite"
Kontra: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Pro: "Best crew I have ever had"
Kontra: "Leg room is too small."
Pro: "Crew are just the best"
Kontra: "Boarding was disorganised, excellent service otherwise."
Pro: "They were able to accommodate my request to move to an aisle seat"
Kontra: "Sticklers for luggage weight and the plane was small"
Pro: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Kontra: "BYojet shouldn't be with Kayak get rid of them."
Pro: "Short and sweet flight."
Kontra: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Pro: "The food!!!!"
Pro: "Service with a smile. Great manners."
Kontra: "Nothing. Great crew, food, flight."
Kontra: "Everything was good except for the food. It was average"
Kontra: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Pro: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."