Pro: "Reliable service, clean cabin"
Pro: "Flexible seating due to only very few passengers. On time departure and arrival"
Pro: "Amazing crew, very nice and helpful."
Pro: "everything, the crew was efficient"
Kontra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"
Pro: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Kontra: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pro: "The help desk employees who helped me rebook my flight."
Kontra: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Kontra: "The person next to me had a distinct body odor."
Pro: "Always love the SIA business product on long haul."
Kontra: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Pro: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Kontra: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Kontra: "Great Airline. Great staff and service. Good food and drink."
Pro: "Everything, perfect flight"
Pro: "The crew was amazing. The seat were uncomfortable"
Kontra: "Food could have been better."
Pro: "Foods. Drinks. Entertainment."
Kontra: "Nothing. Everything’s so perfect!"
Kontra: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pro: "Boarding. Timely departure"
Kontra: "Entertainment selection."
Pro: "everything in suite class"
Pro: "Service was excellent, always with a smile."
Pro: "excellent - comfy plane, great service, excellent stuff."
Pro: "Everything else"
Kontra: "Food was less than marginal"
Pro: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pro: "The crew was very nice and professional and the amenities were top notch."
Kontra: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pro: "Excellent service"
Kontra: "Very poor on board entertainment"
Pro: "Excellent flight experience"
Pro: "The flight attendants were amazing."
Pro: "Entertainment excellent, cabin crew superb"
Pro: "There was nothing to complain about..a very friendly staff, departure on time !"
Kontra: "No newspapers and magazines on board !"
Pro: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Kontra: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pro: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Kontra: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pro: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Kontra: "Nothing! Best daytime flight to europe! And home before midnight"
Pro: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pro: "Service from Singapore airlines"
Pro: "Comfort Great book the cook meal choices Restful Attentive service"
Kontra: "What’s there not to like about SQ"
Pro: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Kontra: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pro: "Crew was great. Food not bad for airline food . It was clean."
Pro: "The service, seats, food, drinks and bed!"
Pro: "they even addressed me by name"
Pro: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pro: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Kontra: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pro: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pro: "Lots of movie and game options"
Kontra: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pro: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Kontra: "There is nothing I did not like."
Pro: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Kontra: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pro: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Kontra: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pro: "Everything was amazing. Best flight I've ever been on!"
Pro: "Crew was great. Boarding was efficient and timely."
Kontra: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Pro: "Loved it"
Kontra: "Sit was a little tight"
Pro: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Kontra: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Pro: "Having social distance space to take a nap"
Kontra: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Pro: "Crew professional. Clean. Safety and security and health prioritized."
Kontra: "food could have been better."
Pro: "Amazing crew, seats were super confortable. Overall top experience !"
Pro: "Not satisfied"
Kontra: "Need improvements"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "Qatar is the BEST First Class airline in the world."
Kontra: "Everything was amazing!"
Pro: "Crew was friendly."
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Kontra: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Kontra: "Took long time to provide food & water."
Pro: "The trip was very comfortable and food suited me"
Pro: "The facilitated transfer in Doha within twenty minutes"
Kontra: "The repetition of vegetarian food menu"
Pro: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Kontra: "not so much."
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pro: "The check-in for my first flight was great in Philadelphia."
Kontra: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pro: "Good entertainment."
Kontra: "Very cramped seating."
Kontra: "Snacks and drinks could be betteri"
Pro: "Business class seats were comfortable."
Kontra: "No WiFi, Poor list of shows"
Pro: "Very impressed with the service. Very friendly staff"
Kontra: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pro: "Good food and good hospitality"
Pro: "On business class, so service was extraordinary"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "The 17hr flight went relatively quickly. Much faster than expected."
Kontra: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Pro: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Kontra: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Kontra: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pro: "The flight attendants are always friendly and helpful"
Pro: "It was comfortable flight with a friendly crew."
Pro: "The foods on the plane and the time as they said it happened I mean no delay."
Kontra: "The most thing the foods were hot and fresh."
Pro: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Kontra: "I can't think of anything that was negitive"
Pro: "Food OK"
Kontra: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "The older style seats are actually more comfortable for taller and larger people."
Kontra: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Kontra: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pro: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pro: "Good service, plenty of entertainment options, modern aircraft."
Pro: "Much better knee space. Excellent flight, good service..."
Kontra: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "The classy servieces in the plane..the plane it selfe is excellant"
Kontra: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Pro: "crew responding to the request, supportive"
Kontra: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
Pro: "Fast Boarding"
Kontra: "Better Economy Class Seats"
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "The crew was responsive"
Kontra: "The live news"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "The size of seats , the food and the service"
Kontra: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Kontra: "No one answered on telephone offered for flight change nor got answer on my mail that i send asking for further instructions to change a flight date. email@example.com"
Pro: "We survived"
Kontra: "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"
Pro: "Food was okay. Staff on plane. Ice"
Kontra: "I got singled out."
Pro: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pro: "The crews"
Kontra: "The wifi is bad the food is bad im in business class"
Pro: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Pro: "Quality airline -new and clean plane with good seats and AV set up"
Kontra: "length of flight...."
Pro: "Everything was very good"
Pro: "I got upgraded to business class"
Pro: "Aircraft and entertainment are still among the best , and overall it compares well to intl competition"
Kontra: "Emirates of a few years ago was more comfortable and the rewards scheme was more generous. I hope they can think about giving Uae residents a fairer shake as we seem to pay a lot more for flights. Silver members used to get access to lounges but not anymore?? Taking things away feels worse than if we never had it before. Abu Dhabi Doha and Sharjah are all near and cheaper to dxb and it’s tempting to switch as they offer a comprable service. Also dxb is overcrowded itd a long taxi and walk depending on your gate."
Pro: "Staff was excellent. Food good. Great choice of movies."
Kontra: "Bigger and more comfortable seats."
Kontra: "baggage policing"
Pro: "Wonderful service. Comfortable flight."
Kontra: "My TV wasn't working."
Pro: "Everything very, very good!!!"
Kontra: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Kontra: "Entertainment system at my place didn't work properly."
Pro: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."
Pro: "Nice crew"
Kontra: "Not enough space to sleep .. ppl infront put their chairs ally's the way back n I could barely move"
Pro: "Entertainment options, boarding process"
Kontra: "Food quality is still good but slightly below previous experiences"
Pro: "flight on time.. no delays. Very courteous."
Kontra: "nothing to unlike"
Pro: "Nice trip"
Kontra: "Every thing"
Kontra: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Pro: "Very Classy all around!"
Pro: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Kontra: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pro: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Kontra: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."
Pro: "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
Kontra: "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
Pro: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Kontra: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Pro: "Good movie selection Comfortable seats"
Kontra: "No internet Food was not tasty"
Pro: "It was a short flight but I was able to look at the entertainment section and when I compared it to the previous flight on Korean Air is was far better."
Pro: "Emirates crew have been amazing in every point of our journey!"
Pro: "lovely crew"
Kontra: "no complaints"
Kontra: "nothing it was perfect"
Pro: "It was a nice flight"
Pro: "Crew behavior, boarding, entertainment channels,food,comfort"
Kontra: "Staff was amazing"
Kontra: "Baggage handling was poor"
Pro: "The food is always great!"
Kontra: "They should bring out snack more often."
Pro: "The crew were amazing and attentive."
Kontra: "Seating at the gate is strange. They just have people line up in any order and board them in that order. People run to form the line. Totally ridiculous. Food was awful. I have no idea what to even call the items they served. Audio jack was literally being held together with tape! Loose connection."
Pro: "Conformt ,enjoy and on time"
Pro: "seats are comfortable"
Kontra: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
Pro: "Seating space for short people..not average height people"
Kontra: "Wider space for seats"
Kontra: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Kontra: "short haul business class seat very uncomfortablev- flight delayed as usul"
Kontra: "Icecream too hard"
Pro: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Kontra: "Could have been longer so I could get more sleep!"
Pro: "Seat is small"
Kontra: "Crew was so busy and no smile"
Pro: "Overall service"
Kontra: "Nothing dpecific"
Pro: "So nice, smile everytime, clear information and direction"
Kontra: "I really hope they will serve wine or liquor but that is okay"
Pro: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
Kontra: "Food was mediocre in flavour and variety."
Pro: "Boarding on time"
Kontra: "Food was not fresh. Some crews could not understand English well"
Kontra: "Kosher meal served lukewarm"
Kontra: "3h delay on the way in 1h delay on the way back"
Pro: "Entertainment choices"
Kontra: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
Pro: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Pro: "The airline crew. Very attentive and immaculate"
Pro: "Entertainment system worked fine."
Kontra: "Economy class cabin is chaotic. Food is mediocre."
Pro: "The crew was very friendly for a change"
Kontra: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
Pro: "Customer service and food was great"
Kontra: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pro: "Flight was cancelled, it didn't happened"
Kontra: "Flight was cancelled, it didn't happened"
Kontra: "Delayed flight caused a lot of problems and charges for us"
Pro: "Small leg room, seat don't decline enough,"
Pro: "Blankets and good movies and very kind"
Kontra: "Sometimes too cold"
Pro: "Great seat size loads of leg space and lovely flight attendants"
Pro: "Love the plane, seats"
Kontra: "Food has gone down"
Pro: "Amazing service and food"
Kontra: "Little cramped bit not bad"
Pro: "Entertainment and food are better compared to other international flights."
Kontra: "The flight was delayed and boarding was a bit chaotic."
Pro: "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
Pro: "Comfortable, accommodating and plenty of seat room for the long distance fight. Would fly Cathay Pacific again."
Pro: "Cathay Pacific is a great airline - good and plentiful food and drink and the staff is ever so friently"
Pro: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Pro: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Kontra: "The blankets and pillows were dirty and worn out. The plane was the same."
Kontra: "Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour."
Pro: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Kontra: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
Pro: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Kontra: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Pro: "Food was good. Crew were very nice and supportive."
Kontra: "Nothing to complain."
Pro: "Seat was better than any US carrier, food decent, lots of movies and shows."
Kontra: "Seat wasn't as comfortable as other economy seats on premium carriers."
Pro: "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
Pro: "Never happened. Please refund ASAP Due to COVID-19 I have tried to email"
Kontra: "Seats need better padding"
Pro: "Brand New a350-900. Great price"
Kontra: "Food choices for westerners, more leg room."
Pro: "Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class."
Kontra: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Pro: "They ran things efficiently and staff was cordial and helpful if asked."
Kontra: "I didn't realize I was assigned middle seats for.both legs of my long 20 hour trip. It would have been nice if the person checking me in would have considered assigning me a different seat on at least one of the legs. It was fine just not amazing."
Pro: "It was a pretty comfortable flight."
Kontra: "One thing I would say is if the Earp plugs could be slightly better quality it would improve the experience."
Pro: "Fast and efficient boarding process. Nice selection of movies."
Kontra: "Seats (economy) can always be more comfortable."
Pro: "Restroom was kept clean throughout the flight which impressed me"
Kontra: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Pro: "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
Kontra: "Food can be better"
Pro: "Great space between seats in economy class . Yellow lights felt much more pleasant than the florescente lights most flights have."
Pro: "Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options"
Kontra: "Bad food"
Pro: "They just seem fake friendly. Be nice if they also were more lenient on carry on luggage. Very unreasonable making the start of vacation stressful moving stuff from our carry on to other luggage over 1 kg. It was obnoxious. They had another scale at the gate which was over the top obnoxious. I felt like we were a burden to the airline rather than a guest."
Kontra: "They need to treat people as a guest rather than a hastle. Super annoying bag check and staff and crew in plane were just ok. Whatever happen to being a guest"
Pro: "The flight from vancouver to taipei was great. The plane is top notch. Free food and drink. It's great. Seats are comfy and very roomy"
Kontra: "The flight from taipei to bali was terrible. I had to switch seats because I was too tall for the window seat. Theres no leg room and the seats are very narrow. I am not a huge guy, 6'3" and 235lbs very uncomfortable. Also the TV only worked half the time"
Pro: "Service, food and amazing plane"
Kontra: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Pro: "The staff was very friendly and accommodating"
Kontra: "Food was nothing special"
Pro: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Kontra: "A little bigger seat and a bit more leg room would be nice."
Pro: "I especially liked the meals, entertainment, and really friendly staff."
Kontra: "No issues."
Pro: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do. Flight wasn't overly crowded, which made it very comfortable."
Pro: "I liked the movies, and the leg room in the economy section."
Kontra: "I don't like yogurt."
Pro: "Nice, clean plane"
Kontra: "Food is the same all the time"
Kontra: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Kontra: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Pro: "The hand towels were a nice touch."
Kontra: "The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did."
Pro: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Kontra: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Pro: "Most comfortable economy accommodations I've experienced: good food (!!), polite staff, free blankets/pillows, head phones, personal tv with extensive movie collection. Infinity better than AirAsia, which I flew the same route in reverse."
Pro: "Legroom and entertainment are nice. Seats in economy are better than average."
Kontra: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Pro: "There is no extra charge to sit in the exit row, if available"
Kontra: "The food was pretty terrible"
Pro: "Extremely helpful and efficient staff."
Pro: "I really liked the good selection of movies and my individual screen."
Pro: "Efficient, affordable"
Kontra: "Food not the best but it's okay"
Pro: "The movie and game selection. Boarding process was efficient"
Kontra: "The food is the worst I've had on an international flight. The price for upgrades is absurd even when the entire business class is empty. Also, I assisted a medical emergency and missed dinner which was then never given to me."
Pro: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pro: "For economy class the seats were not cramped and had some space to them."
Kontra: "Lack of selection for food."
Kontra: "Terrible food and movie selection"
Pro: "I got business class and I'm not sure why? Was it because it was my birthday?"
Kontra: "Business class seats are old and not all that comfortable."
Kontra: "I have a problem with VAYAMA. I canceled the flight, but nowone is comunicating with me and I have no confirmation nor money back... Totaly unsatisfied..."
Pro: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Kontra: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."
Pro: "Crew friendly"
Kontra: "economy seating no leg room"
Kontra: "Very very slow exit at SFO"
Pro: "- Very helpful flight attendants - Surprisingly decent airline food"
Pro: "Amazing. Cant wait to go back on this 777 airplane!"
Pro: "Generally comfortable. Friendly staff."
Kontra: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Kontra: "the service from flight attendants and gate members"
Kontra: "they lost my oversized baggage both ways - arrived a day later both times ."