Pro: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Kontra: "I was not happy with the meal. The taste and appearance are not satisfactory"
Pro: "we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app."
Kontra: "nothing. it was o.k."
Pro: "Everything was fine."
Kontra: "Not much."
Pro: "Spacious and comfortable"
Kontra: "Food was pretty bad"
Pro: "The economy cabin had less oxygen than the premium economy and better. I could not breath with the poor air circulation and had to stand in the front of the 14 hour flight to breath."
Kontra: "Oxygen"
Pro: "Good but the service good but not excellent"
Pro: "The food was great. The crew is great also. The seats are just economy seats. Hard to give them"
Kontra: "There was a delay on boarding. Don't know exactly why as we where 40 minutes late when we landed in Seattle."
Pro: "The crew was very attentive and the seats were comfortable."
Kontra: "Nothing"
Pro: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Kontra: "Boarding time always seem to slip a few minutes lately."
Kontra: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Kontra: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Pro: "Premium economy equal to NA/Euro business class"
Pro: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Kontra: "The dining options were ok, not particularly wonderful, but overall pretty good."
Pro: "Best airlines"
Kontra: "Nothing"
Kontra: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
Pro: "Hello Kitty theme plane"
Kontra: "Food can be better"
Pro: "Very accommodating"
Kontra: "Nothing to report"
Pro: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Kontra: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Pro: "Crew friendliness"
Kontra: "Food"
Kontra: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Pro: "Their performance were great!"
Kontra: "No bad experience encountered. Everything went smooth."
Pro: "Food & entertainment"
Pro: "I liked that the Airline was very accommodating in arranging an alternate flight for me, after they caused me to miss my Connecting flight in Taipei, due to the delay in Hong Kong. I didn't mind being redirected through Seattle first, and then on to Chicago, but. . . . ."
Kontra: "The 1hr, 40 minute delay in Hong Kong ended up costing me 11 hours of additional travel time to reach my final destination. The Airline arranged for the last leg of my flight to Chicago from Seattle to be on a different Airline, and it wasn't so comfortable. Arrangements were made by the airline in Taipei for my flight out of Chicago for me also, but with a 4 hours layover and on a "Standby" condition. This I didn't understand because there was a much earlier flight leaving Chicago on this same airline and it wasn't full. Staff at the ticket counter did eventually correct it to the earlier flight for me."
Pro: "Same as above"
Kontra: "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
Kontra: "When they serve they skipped us couple of times. and they forgot to bring something that I asked."
Pro: "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
Kontra: "N/A"
Pro: "Food"
Kontra: "Customer service and entertainment were awful"
Pro: "Food was great, metal utensils were a plus."
Kontra: "Seat’s reclining angle is about odd/uncomfortable for me."
Kontra: "Some movie subtitles does not work."
Pro: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Kontra: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pro: "The price the food okay. The leg room seemed more in economy than other airlines."
Kontra: "Not just your airline but a cultural differences how westerners take how they are talked too"
Pro: "New equipment and incredibly good crew. Seats were actually roomy and comfortable."
Kontra: "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
Pro: "i sat on the exit area and since the plane is not full i have all the seat on my row it means more legroom for me."
Kontra: "yes, i have a unlimited legroom on my seat and no one is sitting beside me. later after taking off i notice something poking on my left arm, and i checked it was a feet of a passenger behind me. like wtf hello im also a passenger here. passenger behind me are very inconsiderate and insensitive. the crew/staff are perfect just the passenger behind me made it worst. (flight br0030 oct 9 2017 arrived at 10:30 am )"
Pro: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Kontra: "Nothing"
Pro: "Great flight attendants"
Pro: "Good seating..Good boarding. Entertainment was so-so system doesnt work very well"
Kontra: "Skip the food"
Pro: "the staff...very professional and warm...great amenities...food was excellent..very comfortable plane"
Kontra: "had to inquire about cocktail service"
Pro: "Staff was extremely attentive and friendly"
Kontra: "No complaints"
Pro: "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
Pro: "On time"
Kontra: "Can't complain"
Pro: "food is ok. entertaiment need up grade."
Pro: "Great customer service, amenities and comfortable flight."
Pro: "economy plus was well worth the extra money"
Pro: "Overall service was amazing."
Kontra: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pro: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Kontra: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Pro: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Kontra: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Pro: "Large selection of free movies"
Pro: "Very pleasant and comfortable flight."
Kontra: "NA"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "N/A"
Kontra: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pro: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Pro: "Food and leg room"
Kontra: "All was fine"
Pro: "The crew was nice but never got the menu."
Kontra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pro: "The crew was amazing and delightful."
Kontra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Kontra: "Improve quality of service and cleanliness."
Kontra: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "Delighteful experience"
Kontra: "Better guidance at transit stop"
Pro: "The trip was very comfortable and food suited me"
Pro: "Same again the crew were fab"
Pro: "New plane and Q suite was excellent"
Kontra: "The AVML selection could be better"
Pro: "The cabin crew was fantastic and made the experience very positive."
Kontra: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Kontra: "Snacks and drinks could be betteri"
Pro: "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Kontra: "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"
Pro: "On business class, so service was extraordinary"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Kontra: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Pro: "Lots of entertainment"
Kontra: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Kontra: "this time food was not that good which when traveled before."
Pro: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Kontra: "Food food food"
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pro: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Pro: "Could have done without the awful sexist ads they play on in flight entertainment."
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Kontra: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Kontra: "Boarding in India is never smooth, no difference here"
Kontra: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Pro: "Great personnels!!"
Kontra: "Overall nothing but great Service!!"
Pro: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Kontra: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pro: "On Time Cabin Crew great"
Kontra: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Pro: "Food"
Kontra: "No entertainment"
Pro: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Kontra: "Would prefer more options on they entertainment menu."
Pro: "New planes, Excellent Service"
Kontra: "Meals could have been better"
Pro: "The attitude of the staff"
Pro: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
Kontra: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Pro: "Service and bartender."
Kontra: "Nothing"
Pro: "Crew very helpful"
Kontra: "Was requested child meals at time of reservation but it was not available on the day of the flight. The crew tried their best to accommodate the kids.."
Pro: "I don’t like it"
Kontra: "They take my money because my flight it’s was over And they charge me twice"
Pro: "Great crew. Very polite."
Kontra: "Overcrowded plane. Uncomfortable seats. No room to move around."
Pro: "Crew was amazing."
Kontra: "Seats were a little narrow and could use new cushions."
Pro: "Friendly crew"
Kontra: "Free WiFi"
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Kontra: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Kontra: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Pro: "Flight was on time."
Kontra: "Keep up the good work"
Pro: "Almost everything"
Kontra: "The food choice"
Pro: "Good food friendly staff"
Pro: "Excellent food and serving"
Pro: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Pro: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Kontra: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Pro: "Excellent all round.a"
Pro: "Very comfortable flight"
Pro: "Entertainment and the seats (leg room)"
Kontra: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Pro: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Kontra: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Pro: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Pro: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Kontra: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Pro: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Kontra: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Pro: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Kontra: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Pro: "Nothing"
Kontra: "Kayak booked the ticket through flight network and when we reached airport the airline staff was not able to find the ticket. The flight was missed in trying to find what went wrong and when called the flight network they told that due to insufficient time between booking and departure time they canceled the reservation. No message was sent for cancelation and it caused a lot of troubles and grief to all involved."
Pro: "Food was good and not over salted like most airplane foods"
Kontra: "Need more recently released US movies Options are so few Not enough African movie either"
Pro: "Food, staff, seats, quality and feel of cabin"
Kontra: "The cabin is heavily perfumed. I coughed most of the flight from the various scents. You could tone it down a bit."
Kontra: "baggage policing"
Pro: "There was good service in the flight"
Kontra: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"
Pro: "Great crew, service, food and entertainment."
Kontra: "Hard landing"
Pro: "Nice trip"
Kontra: "Every thing"
Pro: "Great hospitality from the crew and quality plane facilities."
Pro: "Entertainment"
Kontra: "Boarding"
Pro: "As comfortable as one could hope for a long haul economy seat."
Kontra: "Rude and racist cabin crew!"
Pro: "Food"
Kontra: "Front legs little short"
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Kontra: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."
Pro: "Good movie selection Comfortable seats"
Kontra: "No internet Food was not tasty"
Pro: "lovely crew"
Kontra: "no complaints"
Pro: "Good service good leg room swift boarding and off boarding"
Pro: "It was a nice flight"
Pro: "Leg room, seat comfort, crew, service"
Kontra: "Food, stay at dubai hotel"
Pro: "I like the ice from emirates"
Kontra: "Crew members service"
Pro: "Entertainment great."
Kontra: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Kontra: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
Boarding from gate to airplane very hot
Take Off dan Landing nya sangat nyaman hampir tidak ada getaran, saat di udara juga sangat nyaman... Terlebih lagi jadwal penerbangan nya sangat on time,,, semoga selalu seperti ini dan akan lebih baik lagi kedepannya, sukses selalu Garuda Indonesia...👍🏻👍🏻👍🏻
Jadwal keberangkatan pukul 13.50 terbangnya pukul 14.25, tiba fi Palembang jadwal pukul 15.00 realita tiba pukul 15.25, dalam penerbangan sangat baik, kru juga profesional,status di udara sangat nyaman termaduk take off dan landing sangat soft...👍🏻👍🏻👍🏻
Pro: "Comfortable seats"
Kontra: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Pro: "The seat was comfortable enough."
Kontra: "Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it."
Pro: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Pro: "Crews are friendly"
Kontra: "Delays should be reduced"
Pro: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Kontra: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Pro: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Kontra: "Phone check-in until 1 hr before departure would’ve been helpful."
Kontra: "New Aircraft with more seating space"
Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."
Pro: "On time smooth flight"
Pro: "Void Jancok"
Kontra: "Void Jancok"
Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."
Pro: "Despite a short delay fo boarding, everything's just great!"
Kontra: "a short delay on boarding"
Pro: "Fast boarding"
Kontra: "Food is low quality. Nothing special."
Pro: "I LOVED the Flight Attendants' uniforms. Smile!"
Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pro: "As above"
Kontra: "Nothing"
Pro: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Kontra: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Kontra: "The flight was on time, everything on schedule. Everything was good"
Pro: "The boarding procedure from CGK T3 is pretty smooth and good!"
Kontra: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Pro: "Boarding on time, efficient flight, handled well, on time at destination."
Kontra: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Kontra: "Plane was delayed"
Pro: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Kontra: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pro: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Kontra: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Pro: "Great experience, friendly staff, great food. (I travelled business class)."
Kontra: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pro: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Kontra: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Pro: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Kontra: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Pro: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Kontra: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Pro: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Pro: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Kontra: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Pro: "bagus"
Kontra: "bagus"
Pro: "Gr8 service on land and air way to go Garuda"
Pro: "One thing that i love about garuda indonesia is their service"
Kontra: "The entertainment system need more variation"
Pro: "Nothing"
Kontra: "Staffs separate seat from parent and kids. Crazy."
Pro: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Kontra: "Departure gate changed over boarding time. The waiting gate was hot"
Pro: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Kontra: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Pro: "The crew are polite."
Kontra: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Kontra: "Sin-Jkt Fish with Rice: rice was very salty"
Pro: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Kontra: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pro: "The staff, on time departure and everything was friendly."
Kontra: "Nothing"
Pro: "Crew was friendly and professional"
Kontra: "The boarding area at Jakarta airport was so too small and didn't have enough seats. Many had to stand. Lacking class."
Pro: "Professional and Excellent Customer Service"
Kontra: "They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time."
Pro: "I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space."
Kontra: "Categorizing travellers together."
Pro: "Everything and everyone are Good and Nice ."
Kontra: "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
Pro: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Kontra: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Pro: "Seat was fine. Crew were helpful"
Kontra: "Movies were a repeat of the outbound trip"
Pro: "Vegetarian oriental meal was good. Movie selection was good."
Kontra: "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."
Pro: "everything"
Kontra: "nothing"
Pro: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Kontra: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Pro: "In flight entertainment was quite good"
Kontra: "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
Pro: "Crew was very efficient and boarding was easy."
Kontra: "The flight was late."
Pro: "Everything’s was fine."
Kontra: "5 hour last minute delay."
Pro: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Kontra: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Kontra: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Kontra: "Everything compared to Emirates or Etihad"
Pro: "Food and seat was great."
Kontra: "Wheelchairs took a long time to pick us up"
Pro: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Pro: "The overall service is great for the airfare price I paid. Can’t complaint! The new plane with central air control was a great idea; it was comfortable for the duration of the ride. That being said, I would definitely use Cathay Pacific again in the future for this price range."
Kontra: "The wait time to take off was WAY too long. Luckily the entertainment was available right away on the screen."
Pro: "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
Kontra: "All was gud . Can add little bit for vegetarians food choices."
Pro: "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
Kontra: "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."
Pro: "Flight was delayed and the crew were very understanding of the inconvenience and late hour of the new arrival time."
Kontra: "Seat was very uncomfortable - struggled to sleep comfortably."
Pro: "Passengers was good."
Kontra: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
Pro: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Kontra: "They are a bit strict on carry on luggage weight but not that big of a deal."
Kontra: "None in particular"
Pro: "Food is ok."
Kontra: "Washrooms are small and dirty."
Pro: "The Stewardesses were very polite"
Kontra: "N/A"
Pro: "Service"
Kontra: "Old aircraft"
Pro: "Entertainment options were good, too bad my system want working right"
Kontra: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
Kontra: "Pls see above comments"
Pro: "Na"
Kontra: "A white hair found inside the main course. The crew return it back to you."
Pro: "Get extra room for my self."
Kontra: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Pro: "Cheap"
Kontra: "You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding"
Pro: "Service and timing"
Kontra: "Food was ok and was served very late"
Kontra: "hong kong lkayover"
Kontra: "Seats are terrible"
Pro: "Crew was amazing. Professional, cheerful, willing to help. from take off till landing"
Kontra: "Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying."
Pro: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Kontra: "As above. Total failure by Cathay pacific. We were abandoned."
Pro: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
Kontra: "NOTHINNG"
Kontra: "Food was good but could be better. Healthier, purer"
Pro: "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
Kontra: "The food was ok for airplane, but really expected a little better."
Kontra: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Kontra: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Pro: "I've taken other long-haul flights where it seems the flight attendants were serving food or drinks every couple of hours, leaving little time to sleep peacefully. But the Cathay staff, I think, balanced it well. Over 15 hrs, I was only woken up 2-3x for food. Was nice to be able to sleep without being disturbed too much."
Kontra: "Way too cramped in the economy section. I'm a small guy, but even for me it was cramped."
Pro: "Crew was genuine and proactive in helping passengers"
Kontra: "Food portion too little"
Pro: "Excellent. Food was good."
Pro: "I liked the fact that the plane was not delayed...pretty impressed by that because I fly a lot and some of the worst offenders in flight delays have to be ones that fly within the USA. Boarding the plane was very organized."
Kontra: "Food...it could have been better....but you do get feed often."
Pro: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."