Temukan Tiket Murah ke Kuala Lumpur Intl

Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"

Pro: "Crew very attentive but not intrusive. Food very good."
Kontra: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."

Pro: "Helpful with our 2 year old"
Kontra: "Baby change area is very small"

Pro: "Crew will do anything to help"
Kontra: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"

Pro: "Crew will try there best to help you in anyway"
Kontra: "Missed my connection so lost bags . Took 2 days for them to get to me."

Kontra: "Change the food menu, boring with the same menu"

Pro: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Kontra: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"

Kontra: "For better leg room in business class go for the bulkhead seats"

Pro: "Extra touches and super pleasant and courteous staff."

Pro: "Great service!"

Kontra: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"

Pro: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Pro: "all of SQ"
Kontra: "nothing"

Kontra: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pro: "Very comfortable"
Kontra: "I don’t see anything I didn’t like"

Pro: "Everything From the food to the drinks to the comfort"
Kontra: "Nothing"

Kontra: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Kontra: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."

Pro: "nothing"
Kontra: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"

Kontra: "The desserts. The bun."

Pro: "Spacious economy class seating and great service"

Pro: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Kontra: "baby crying throughout the flight"

Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."

Pro: "Excellent service"
Kontra: "Very poor on board entertainment"

Pro: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Kontra: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Kontra: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Pro: "Excellent flight experience"

Pro: "Service is always excellent"
Kontra: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("

Pro: "Staff, food and emenities great for economy class"
Kontra: "Inflight entertainment wasn't as extensive as in previous years."

Kontra: "Inflight entertainment wasn't as extensive as in previous years."

Pro: "Entertainment excellent, cabin crew superb"

Pro: "I like everything about Singapore airline service."
Kontra: "Nil"

Kontra: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Pro: "The crew on this flight we amazing had a great flight Thank You"

Pro: "Modern aircraft , nice crew"

Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Kontra: "Not much. This airline is up there with the best."

Pro: "Best Inflight Service Best Inflight Food Best Lounge"

Pro: "Was very old plane but was good"
Kontra: "Food and crew was well"

Pro: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pro: "Crew was nice"
Kontra: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."

Pro: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Kontra: "Nothing....."

Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Kontra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pro: "SQ always has top quality service and that came through today."

Pro: "Safety, Friendlyness, Seats, Entertainment"

Pro: "Singapore service is always outstanding"
Kontra: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pro: "Friendliness of crew"

Kontra: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pro: "Friendly staff, excellent customer service, great food"

Pro: "The SIA crew is the most gentle and careful I have ever encountered."
Kontra: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."

Pro: "The crew did a great job, seats were ok"
Kontra: "the food was not eatable"

Kontra: "Food can be better."

Pro: "Seating was comfortable."
Kontra: "Different selection of food."

Kontra: "New Aircraft with more seating space"

Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."

Pro: "Crew always polite"
Kontra: "Meals"

Pro: "NA"
Kontra: "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."

Pro: "Helpful crew staff who assisted arranging our next connection flight."
Kontra: "Food quality can be improved."

Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."

Pro: "Despite a short delay fo boarding, everything's just great!"
Kontra: "a short delay on boarding"

Pro: "Quick flight"
Kontra: "Food was terrible"

Kontra: "Meal was terrible"

Pro: "It was a direct flight. The greeting crew member at boarding was nice."
Kontra: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."

Pro: "Staff very accomadating throughout the flight"
Kontra: "NA"

Pro: "Cabin crew services very friendly"
Kontra: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"

Kontra: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."

Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."

Pro: "The level of care given I required wheelchair assistance to the aircraft."
Kontra: "Being woken up at 4am for breakfast, when I asked not to be woken up."

Pro: "Flight was normal. Nothing special. Flight wad on time."
Kontra: "Boarding didn't commence as started"

Pro: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Kontra: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."

Kontra: "The flight was on time, everything on schedule. Everything was good"

Pro: "The boarding procedure from CGK T3 is pretty smooth and good!"
Kontra: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."

Pro: "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
Kontra: "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."

Kontra: "Delayed"

Pro: "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
Kontra: "Nothing to dislike."

Pro: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Kontra: "I didn't like food options on the way back....."

Pro: "Food and service is excellent"

Kontra: "i didnt like the fact that the flight was cancelled and i was not notified the staff there were no help at all , overall pathetic by then having to take a later flight i then missed my connecting flight to Melbourne which in turn caused me to delay my return by a day then causing me to miss my transport back to my home which is three hours from the airport , i was told in Jakarta that someone would meet me in Melbourne on my arrival to make arrangment for my travel home but no one was there so i had to make my own way home costing me extra money . Overall my exsperience with your airline was a disaster for a so called international airline and i would never recomend to my friends to fly with you ."

Kontra: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."

Pro: "Excellent and plentiful food."
Kontra: "Limited storage in business class seat"

Kontra: "Jakarta Terminal 3 directions are not properly set up. Confusing"

Pro: "All the flight handling is fine all the way from Perth up to Jakarta"

Pro: "I loved the food and the headrest bit."
Kontra: "nothing really!"

Pro: "new plane list of movies"
Kontra: "food quality is not good to and fro flights"

Pro: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Kontra: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."

Kontra: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"

Pro: "Penerbangan lebih cepat dari jadwal"
Kontra: "Penerbangan lebih cepat 15 menit dari jadwl"

Pro: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."

Pro: "Love Fly Ing GA"

Pro: "GA always Great"

Pro: "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
Kontra: "That the return flight is overnight so we've had to choose jetstar on the way back"

Pro: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Kontra: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"

Pro: "bagus"
Kontra: "bagus"

Pro: "Gr8 service on land and air way to go Garuda"

Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."

Pro: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"

Pro: "I met with a best friend whom I didn't meet for a decades, and he was I the same GA flight but not a member of GFF. Lounge Team give me a courtesy access so we can have a quite discussion in GA Lounge"

Pro: "Garuda Indonesia is just a very good airline."
Kontra: "The bad things is the luggage handling at smaller airports."

Pro: "Pretty on time"
Kontra: "The food is bad"

Pro: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Kontra: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."

Pro: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Kontra: "Nothing"

Pro: "Pleasant crew. Appropriate and efficiently served snack."
Kontra: "Boarding and disembarkation were slow."

Pro: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Kontra: "Flight was delayed, had to run to my next connection flight."

Pro: "Customer care was super supportive"
Kontra: "Inflight sandwiches"

Pro: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pro: "The crew was great. The soecial meal request was hadled well despite oversight."
Kontra: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Kontra: "Travelled business class and was ace experience"

Kontra: "Flight got delayed 30 minutes"

Kontra: "Head support for 6 feet plus people on seats would be good"

Pro: "The entertainment was amazing"
Kontra: "The seats were a bit hard"

Kontra: "Delays, took my hand luggage into the hold,"

Kontra: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pro: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Kontra: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Kontra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pro: "very attentive crew"
Kontra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Pro: "All good"

Kontra: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Pro: "They considered my reguest of vegiterian food."
Kontra: "I have no complaints."

Kontra: "My suitcase didn't come with the airline."

Pro: "Everything is alright"

Kontra: "Not enough leg room"

Pro: "NOTHING"
Kontra: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Pro: "Very pleasant, professional crew"
Kontra: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Kontra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "We got a meal for a 1h flight only"
Kontra: "No entertainment but normal for this type of flight"

Pro: "Arrived Early!"
Kontra: "Left Late :-)"

Pro: "Absolutely nothing!"
Kontra: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Pro: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Kontra: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Pro: "Very friendly and helpful personnel."

Kontra: "At some point the luggage was lost. here."

Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pro: "The food and the punctuality"
Kontra: "The technology in interteiment is not touch screen"

Kontra: "Dutch sub titels would be nice."

Pro: "Service provided by the staff"
Kontra: "The navigation of the entertainment system is not very friendly"

Pro: "The supplied pack of toothpaste/toothbrush"

Pro: "Easy Boarding"

Pro: "The sandwiches were simple yet just the right touch, on all four flights."

Pro: "good service"

Pro: "Very little if any."
Kontra: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Kontra: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Pro: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Kontra: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Kontra: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Kontra: "magazines very dog eared and some badly torn"

Pro: "Crew service"
Kontra: "Flight delayed."

Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Kontra: "Nothing to improve"

Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Kontra: "lack of meal options"

Pro: "Atmosphere, crew were very professional and friendly"
Kontra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Pro: "Overall very nice flight, even comes with free drink and snack"

Pro: "Good food, good entertainment system, comfortable seating."
Kontra: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Pro: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"

Pro: "Crew was great and seat and availability of baby bassinet was so helpful."
Kontra: "There’s really no need for parents to wake up kids every second whenever there’s short turbulences. That’s really disturbing for the parents and children. It’s safety but there’s limits."

Kontra: "You could stand a fork up in scrambled egg. Could have built a house with it."

Kontra: "Food should improve. Just rice and lentils. Bread had no butter."

Pro: "Entertainment"
Kontra: "Seating comfort needs to be better. It was less space for leg and no arrangement to tilt the foot rest."

Kontra: "Food was very bad, to say the least. Overall quality is decreasing ever since we started flying Silkair in 2016-17"

Kontra: "Singapore Airlines the best."

Pro: "Nothing at all."
Kontra: "Everything"

Pro: "Nothing. Seat was so uncomfortable that we somehow wanted to reach our destination ASAP."
Kontra: "Better seat, better food. Little bit spacey toilet."

Pro: "Not much apart from the fact that we made it to our destination without suffering deep vein thrombosis."
Kontra: "Being treated like a sardine. I mean, this trend is becoming ridiculous! How long before we're piled in standing up, like in the subway at peak hour? Two rear toilets for 180 people....poor."

Pro: "Smooth short flight. Good service."

Pro: "Space to move around within the seating as it wasn’t a full flight"
Kontra: "All good"

Pro: "Nothing to like,we travel with infant,there is no air conditioning in front of the taxi,it's too hot and rear end is ok,cabin crew persons are arrogant not responding,all the infants are exhausted in the taxi...a lady in the board can't breathe properly because of hotness,poor maintenance..."

Pro: "The food"
Kontra: "Very cramped seating, felt uncomfortable throughout, as the Co passengers arms were touching me, requested to move to another seat. Felt cheated as I had to pay for my seat when there were so many aisle seats empty. Had to walk to the aircraft inspite if requesting for wheelchair. Would have been nice if water was offered when plane took off, rather than passengers having to ask for it"

Pro: "comfort. clean."
Kontra: "refreshment."

Pro: "Food and service was good. SilkAir is always our first choice in the region"
Kontra: "It would be good if seats had somewhere to hang a tablet"

Pro: "Boarding and flight staff very friendly and efficient. Comfortable flight despite a small amount of turbulence. A good flight despite what I listed in my dislikes section"
Kontra: "45 minute departure delay due to technical problem with the aircraft. I enjoyed my onboard meal but my wife did not. Silly Japanese game show as audio visual entertainment."

Pro: "Na"
Kontra: "Na"

Kontra: "they broke both my suit cases and have not paid for them I will never fly with them again never never"

Pro: "Good services from crew."
Kontra: "Nil"

Pro: "Good crew"
Kontra: "No individual entertainment like behind the seat TV."

Pro: "He service was good"

Pro: "I loved the service"
Kontra: "Food and crew was excellent"

Pro: "Food was good"
Kontra: "As it is international long flight it should have inbuilt entertainment system which is very cheap in today's market to install a tab Infront of seats. We do have our tab but couldn't able to connect to entertainment system post wifi access because it is asking for special application which is not possible to install even after wifi connection."

Pro: "It was a reasonably comfortable flight"
Kontra: "There was very little entertainment"

Pro: "I liked the check-in in cairns, the crew was helpful, and very friendly., The lovely lady told me what to do. I am not an experienced traveler"
Kontra: "Short delay in boarding but no real problem. I didn't know that there was no on fight entertainment, I didn't know I had to have app on my ph."

Pro: "SilkAir made up slightly for the delayed flight, so flight time was only an hour instead of approx 1 1/2 hours!"
Kontra: "Flight was delayed for one hour."

Pro: "easily the best seat and entertainment in the air"
Kontra: "can't fault it"

Kontra: "Nothing"

Pro: "Scheduled departure"
Kontra: "Not as refined & attentive as the other SilkAir Flight I have taken."

Pro: "The aircraft was broken - it took forever to fix We were late everywhere overall for 2.5 hours"

Kontra: "One thing that really dissapointed me was the boarding at Chiangi airport for the leg to Bangkok. It was like a second class budget airline treatment. having to go to the silkair plane shuffled on and off a bus, how many air bridges are there at Chiangi? and it is singapore airlines main hub, quite dissapointing after a long flight on the first leg and a five hour stopover at Chiangi."

Pro: "Good service for a regional airline, much better than budget options"
Kontra: "Flight was delayed by over 1hr due to technical issues."

Pro: "This is my first time flying Silkair. I am grateful for a few things I must mention. First is to have the blankets ready on the seats. The food was more than enough for this short trip and seat assignment was perfect! In my view, they put lone travelers on Isle/window (preferred) seat and friends or families traveling together be put together."
Kontra: "I wish the entertainment (music) channels be more international and updated. Just wishing."

Kontra: "When coffee was served, the non-skid tray slid and the coffee cup dropped onto my laps. This happened when the plane was picking up speed and climbing. I would suggest to use non-skid tray to prevent such incidents."

Kontra: "Silkair Customer Service and Food is getting from bad to worst."

Kontra: "On board Service is lousy. Food is terrible."

Kontra: "Friendliness of staff at checkin and in the aircraft should not be any different between Singapore Airlines and Silk Air. Or should it? While Sinagpore Air is unbeatable in terms of friendliness of the staff, Silk Air still has a lot of lessons to learn"

Kontra: "WITH A PARKING PALCE ON THE FIELD IN SINGAPORE, THE ORGANIZATION OF THE BUS TRANSFER TO THE TERMINAL WAS WELL BELOW SG STANDARDS. AFTER ETERNAL WAITING ON THE STAIRS, WE WERE ASKED TO SIT DOWN AGAIN IN THE AIRCRAFT. AFTER ANOTHER ETERNITY, THE BUSSES FIANLLY PICKED US UP. ANOTHER ETERNITY TO WAIT AT THE BELT. 1 HOUR FROM TOUCH DOWN TO PASS THE CUSTOMS IS TOO LONG. PLEASE IMPROVE YOUR ORGANISATION BETWEEN SILK AIR AND AIRPORT MANAGMENT"

Pro: "Flight was on schedule and comfortable. Boarding was swift and plan quality was good."
Kontra: "Silkair charges as much as good airlines do but doesnt have onboard entertainment screens. Bring your own and watch the streaming service. This is okay in practice but in theory during meal service.. not practical at all."

Pro: "Crew was great and seat and availability of baby bassinet was so helpful."
Kontra: "There’s really no need for parents to wake up kids every second whenever there’s short turbulences. That’s really disturbing for the parents and children. It’s safety but there’s limits."

Kontra: "You could stand a fork up in scrambled egg. Could have built a house with it."

Kontra: "Food should improve. Just rice and lentils. Bread had no butter."

Pro: "Entertainment"
Kontra: "Seating comfort needs to be better. It was less space for leg and no arrangement to tilt the foot rest."

Kontra: "Food was very bad, to say the least. Overall quality is decreasing ever since we started flying Silkair in 2016-17"

Kontra: "Singapore Airlines the best."

Pro: "Nothing at all."
Kontra: "Everything"

Pro: "Nothing. Seat was so uncomfortable that we somehow wanted to reach our destination ASAP."
Kontra: "Better seat, better food. Little bit spacey toilet."

Pro: "Not much apart from the fact that we made it to our destination without suffering deep vein thrombosis."
Kontra: "Being treated like a sardine. I mean, this trend is becoming ridiculous! How long before we're piled in standing up, like in the subway at peak hour? Two rear toilets for 180 people....poor."

Pro: "Smooth short flight. Good service."

Pro: "Space to move around within the seating as it wasn’t a full flight"
Kontra: "All good"

Kontra: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."

Pro: "The plane was on time ,all good"
Kontra: "A little more leg room... but all in all. Not to bad"

Kontra: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Pro: "The crew was extra friendly. The seat was spacious. Good leg room."
Kontra: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Pro: "you ripped me off"
Kontra: "you ripped me off"

Pro: "You ripped me off"
Kontra: "you ripped me off"

Pro: "Best in flight entertainment for any airline I've used"
Kontra: "More food options"

Pro: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"

Pro: "The crew was amazing, the seat was excellent"
Kontra: "Having the luggage checked in transit without going out to open it for inspection"

Pro: "Food and service were good, so was inflight entertainment"
Kontra: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pro: "Flight was on time. No stop over, because it is a direct flight."
Kontra: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pro: "Flight was on time."
Kontra: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."

Kontra: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Kontra: "Delayed for 2.5 hours."

Kontra: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pro: "Great crew"
Kontra: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"

Pro: "Truly friendly, service minded and happy cabin crew."
Kontra: "A bit messy for the boarding but partly as unruly passengers"

Pro: "Nice seats in business, good food, nice crew."
Kontra: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pro: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Kontra: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pro: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Kontra: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Pro: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Kontra: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"

Kontra: "The lounge is awful."

Pro: "Comfortable seats , clean modern aircraft ."
Kontra: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"

Pro: "Birding was great. Punctual flight."
Kontra: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."

Pro: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Kontra: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pro: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Kontra: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pro: "Again lovely food and crew. Same good seats as the A350 from LHR."
Kontra: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Kontra: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."

Pro: "Food was mostly very nice."
Kontra: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."

Pro: "No direct contact details to change flight"
Kontra: "Terrible customer service"

Pro: "Clean toilets."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."

Pro: "The crew were pleasant."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Kontra: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."

Kontra: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pro: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Kontra: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."

Pro: "Staff attended well , flight on time, well organised"
Kontra: "N/A"

Pro: "Very happy the crew was good all in all a good flight and great value for money."

Pro: "I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -"
Kontra: "No complaints on this flight"

Pro: "The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers."
Kontra: "Limited access to water facilities."

Pro: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Kontra: "In flight entertainment is through an iPad device which is not fully charged."

Kontra: "I had to pay again for the ticket even when I did my confirmation with time."

Pro: "This time the seats were more comfortable"
Kontra: "Nothing"

Kontra: "Flight was delayed"

Pro: "I was updated ahead of time about the status of my flight."

Pro: "nothing to really like. the crew and staff were very friendly"
Kontra: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"

Pro: "The ipad loaded with movies and magazines"
Kontra: "The food needs improvement"

Pro: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Kontra: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."

Pro: "Getting off the flight."
Kontra: "More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines."

Pro: "Crew service"
Kontra: "No announcement for boarding and flight delayed."

Pro: "got lucky and no one sat next to me. Boarding was fast"
Kontra: "No Entertainment module, have to pay for Wifi"