Cari Tiket Murah dari Jakarta Soekarno-Hatta Intl ke Kuala Lumpur Intl (CGK - KUL)

Pro: Basic no frills airline. Good baggage allowance

Kontra: Very poor website

Kontra: Delay

Pro: Cabin crew ok Check in online nice E-boarding pass nice

Kontra: Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow

Pro: Staff were very helpful and friendly. Even let me off some money for a drink

Kontra: Checking in took way longer than needed

Kontra: Food

Kontra: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone

Pro: Delayed 1 hour

Pro: Service Crew

Kontra: The automated baggage system

Kontra: Flight delayed 4 times until 4 hours from the original flight time.

Pro: The price is very affordable and flight was very good in take off and landing.

Kontra: Seats was very tight and uncomfortable!!!

Pro: Staff were very helpful and friendly. Even let me off some money for a drink

Kontra: Checking in took way longer than needed

Pro: Price

Kontra: No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in.

Pro: Where is my bag. Please find my bag because many thing inside it.

Kontra: Fail tu makesure customer bag arrival safely

Kontra: Cramped seats

Pro: Leg space and good arm rest

Kontra: No in flight entertainment (movies)

Pro: Getting out of the plane

Kontra: getting in the plane. No working tablet. Poor food.

Pro: The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

Kontra: The food is rather meh, does not stand out

Pro: Clean and crew

Kontra: 2.5 hour delay. Not worth it.

Pro: Cheap

Kontra: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.

Kontra: Flight delayed 4 times until 4 hours from the original flight time.

Pro: Friendly staffs - both on the Fllight as well as the Ground Staffs.

Kontra: I cannot think of any

Pro: Same as previous, no fuss.

Pro: The seats are more comfortable compared to the other budget airlines.

Kontra: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Pro: Average flight

Kontra: Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!

Pro: Getting out of the plane

Kontra: getting in the plane. No working tablet. Poor food.

Pro: On time

Kontra: I was separate with my wife even if similar seats were available. To be with her, i had to pay.

Pro: Where is my bag. Please find my bag because many thing inside it.

Kontra: Fail tu makesure customer bag arrival safely

Kontra: The flight can’t even provide a plastic bag for me to pack my pre order meal.

Pro: Food

Kontra: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND

Kontra: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Pro: Very friendly onboard personnel - I really had kind of homy feeling.

Pro: MCR airport Mert & Greet parking was smooth and efficient.

Kontra: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’

Pro: Very pleasant, professional crew

Kontra: Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them

Pro: Crews are quite friendly

Kontra: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

Kontra: Flight delayed 4 times until 4 hours from the original flight time.

Pro: Check-in and boarding very easy

Kontra: All ok

Kontra: Getting home

Pro: The seats are more comfortable compared to the other budget airlines.

Kontra: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Pro: The crew are ok. They should find jobs with other, better airlines.

Kontra: Flight delayed on both legs. Delay management horrible, call centre was worse.

Pro: In flight meal.

Kontra: Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Kontra: Cramped seats

Pro: Lovely people an caring all the way through.

Kontra: Delayed for more than an hour..

Pro: Everything. Just a simple, very short haul flight: nothing too complicated.

Kontra: There was nothing to fault.

Pro: easy securityand boarding at kl

Kontra: food bland

Kontra: Delay

Pro: Price

Kontra: No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in.

Pro: Food

Kontra: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND

Pro: Where is my bag. Please find my bag because many thing inside it.

Kontra: Fail tu makesure customer bag arrival safely

Pro: Prompt, modern plane

Kontra: Bag of peanuts

Pro: Promo price

Kontra: Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Pro: Promo price