Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
Kontra: "The aircraft was very cold and chilly."
Pro: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Kontra: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Kontra: "Better movie selection. Better organized boarding in Frankfurt"
Kontra: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pro: "everything, the crew was efficient"
Kontra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"
Pro: "Amazing services and foods"
Kontra: "The business class seat was great"
Kontra: "Nothing comment."
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Pro: "Crew was attentive."
Kontra: "The entertainment was rather limited."
Pro: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pro: "I like all"
Pro: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Kontra: "A little more leg room."
Pro: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Kontra: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pro: "Entertainment system ok"
Kontra: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pro: "Foods. Drinks. Entertainment."
Kontra: "Nothing. Everything’s so perfect!"
Pro: "Customer service, food, seats"
Pro: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pro: "all of SQ"
Pro: "Everything From the food to the drinks to the comfort"
Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pro: "Excellent service"
Kontra: "Very poor on board entertainment"
Kontra: "Delayed 2 hours behind schedule"
Pro: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pro: "Excellent flight experience"
Pro: "The aircrafts, on-board service on Sin Dxb route"
Kontra: "The thing that Inhad to fly Silk Air with one of four flights."
Pro: "Amazing service!"
Pro: "Entertainment excellent, cabin crew superb"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Kontra: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pro: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Pro: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Kontra: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pro: "everything is perfect"
Kontra: "the food on Silk Air can be better"
Pro: "The hot towels twice during the flight was great"
Kontra: "Really just the food"
Pro: "The crew was very kind and helpful."
Kontra: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pro: "Staff friendly and efficient"
Pro: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Kontra: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pro: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pro: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Kontra: "Food was meh. Above average, but still not amazing."
Pro: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Pro: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Kontra: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pro: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pro: "Lots of movie and game options"
Kontra: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pro: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pro: "Singapore air has amongst the best service out of all airlines."
Pro: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Kontra: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pro: "On time departure and take off. Smooth landing."
Pro: "Crew was great. Boarding was efficient and timely."
Kontra: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Take Off dan Landing nya sangat nyaman hampir tidak ada getaran, saat di udara juga sangat nyaman... Terlebih lagi jadwal penerbangan nya sangat on time,,, semoga selalu seperti ini dan akan lebih baik lagi kedepannya, sukses selalu Garuda Indonesia...👍🏻👍🏻👍🏻
Jadwal keberangkatan pukul 13.50 terbangnya pukul 14.25, tiba fi Palembang jadwal pukul 15.00 realita tiba pukul 15.25, dalam penerbangan sangat baik, kru juga profesional,status di udara sangat nyaman termaduk take off dan landing sangat soft...👍🏻👍🏻👍🏻
Pro: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Kontra: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pro: "Food was nice"
Kontra: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Pro: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."
Pro: "The cabin crew was great!"
Pro: "Void Jancok"
Kontra: "Void Jancok"
Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."
Kontra: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Kontra: "Cabin temperature was very cold"
Pro: "The level of care given I required wheelchair assistance to the aircraft."
Kontra: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Kontra: "Plane was delayed"
Pro: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Kontra: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pro: "Service on board was good, Entertainment and seat comfort too"
Kontra: "Too cold in the plane, chichen curry, always a risk to serve this in a plane your chef should know why. Dessert very poor."
Pro: "Garuda is the best"
Kontra: "I like all"
Pro: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Kontra: "I'm a bit get bored with the food."
Pro: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Kontra: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Kontra: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Kontra: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pro: "Great experience, friendly staff, great food. (I travelled business class)."
Kontra: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pro: "Planes are confortables"
Kontra: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Kontra: "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
Pro: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Kontra: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Pro: "Non stop"
Kontra: "Delay by 2 plus hours!"
Pro: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Kontra: "see message above"
Pro: "Penerbangan lebih cepat dari jadwal"
Kontra: "Penerbangan lebih cepat 15 menit dari jadwl"
Pro: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Pro: "Gr8 service on land and air way to go Garuda"
Pro: "Crew were very attentive."
Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pro: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
Pro: "Gracious, smiling, helpful cabin crew."
Kontra: "Trying to sleep in economy."
Pro: "Very friendly staff, professional. On-time and efficient."
Kontra: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Pro: "the food was good, but the use of SO much plastic is horrible."
Kontra: "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
Pro: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Pro: "Pretty on time"
Kontra: "The food is bad"
Pro: "On time"
Kontra: "The food"
Pro: "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
Pro: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Kontra: "There is nothing I find not liking."
Pro: "Professional and Excellent Customer Service"
Pro: "Singapore Airport is the best!!! The world should copy it!!!"
Kontra: "Entertainment system was not working"
Pro: "The flight was comfortable and surprising the seats were spacious as compared to other 5-star airlines. For the price, there is simply no reason to fly on a budget airline any longer."
Kontra: "The food and drinks selection could've been better."
service was good meal needs improvement
Kontra: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Pro: "Food was slightly better than the previous flight."
Kontra: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Pro: "The seat supper comfort and landing very smooth"
Pro: "seats were full configurable, tray table very logical and space all felt useable."
Kontra: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Kontra: "Flight was delay"
Pro: "Quick easy boarding"
Pro: "good service and food but A330 is too old and small"
Kontra: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Pro: "Great food"
Kontra: "Need more leg room"
Pro: "The airline has some of the nicest staff onboard"
Kontra: "Seating. Too tight. Sandwiched between huge guy on my right and another on left. The most exasperating flight in a long while. Chinese new year’s holiday traffic. Still bad seating match. Two big guys shoulder touching shoulders. Drag."
Pro: "Movie choices"
Kontra: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
Pro: "I like the boarding styles and the crew"
Kontra: "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
Pro: "The crew was very friendly and service was great on all China airlines."
Kontra: "On this particular plane it was very uncomfortable. It was extremely noisy (the plane not people) and the exhaust was so strong it made me feel so sick, nauseous and from what I can tell others felt the same. This was the only plane that was like this of the four planes I took on this trip. The rest were excellent overall. Thank you."
Pro: "It was very organized ."
Kontra: "Nothing ."
Pro: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Kontra: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Pro: "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
Kontra: "The food could be better. Maybe offer an American choice?"
Pro: "People are nice..."
Kontra: "Foods are not good"
Pro: "the trip was good"
Pro: "Service was great! Plane amenities were also great for economy."
Kontra: "Food could have been better. The beef with rice tasted weird."
Pro: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Kontra: "Boarding left on time, but there were staff members frustrated and yelling at passengers to get on the plane. Normally I am not a picky eater, but I could not eat the food on the flight. It tasted like dog food"
Pro: "Entertainment was excellent and crew very friendly and helpful."
Kontra: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Kontra: "I was flying with todler and they dont have food option for kids also the menu was only left to one choice, and it's too spicy for todler to eat, so it was bad in food choice."
Pro: "Customer Care details and safety placed first. Restrooms always cleaned. Attentive staff."
Kontra: "Getting seat assignment late. No choices. Ended up window seat on emergency exit row. Three bulky men together shoulder to shoulder. CAL needs to seat us with more space"
Pro: "Lots of food and good entertainment selections, friendly"
Kontra: "DelaysDid not appreciate the Delayson the flights.........."
Kontra: "Food was not that great. I expected more in premium ecconomy"
Pro: "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
Kontra: "Flights were delayed taking off from LAX and Taipei."
Pro: "Nice crew, decent food"
Kontra: "Seats even narrower than the 777-309ER"
Pro: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"
Pro: "Everything was exceptional"
Kontra: "The flight was delay and this the frist time I ever been delayed in my flights experience."
Pro: "Boarding was well organized and the crew was very nice."
Kontra: "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
Pro: "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
Kontra: "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
Pro: "Clean plane."
Kontra: "The dinner upset my stomach, leading me to get sick once I got home."
Pro: "Courteous and professional staff. Excellent food service."
Kontra: "Seats were not that good. Needs upgrading."
Pro: "The second leg of a trip (Taipei to SFO) was on a newer plane. Staff were courteous and prompt."
Kontra: "Original flight was delayed. I was placed on another airline, but heavy weather delayed this by a bit over an hour. Somehow a very tight connection still was met, but my baggage did not make the connection. So far (one day later) they have located one of my bags and said it will be delivered soon. The other is still missing."
Kontra: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pro: "Staff were very nice and moved me up to an empty seat with more leg room after noticing I barely fit in the seat assigned to me. Food was better than expected."
Kontra: "Normal economy seats aren't made for people over 5'5". You'll also probably have a hard time if the only language the know is English because while the crew try very hard, a lot of what they say in English is close to unintelligible."
Pro: "Entertainment system and the interior of the plane cabin."
Kontra: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Pro: "Good crew"
Kontra: "No customer service people to talk to about seating. No one ever answer the telephone"
Pro: "Taipei is a nice airport to make connections through, with amenities on par with Seoul. Seemed much cleaner and more relaxed than other airports in the region that I've flown through in the past, such as Guangzhou or Hong Kong."
Kontra: "Flight departed 25 minutes late, but Taipei is a nice airport to make connections through. Still had to go through security between arrival/departure gates, but lines were short at our time of night. Crew seemed a bit tired, since this seems to be the last leg of their shift before rotating out in BKK before the plane goes on to Amsterdam."
Pro: "This flight was great and the attendants were very good and professional...awesome time..."
Pro: "Seats were a little better."
Pro: "The crew was amazing!!! Going above and beyond trying to help me get directions to my hotel in Taipei and super friendly! My overall experience with flying China airlines for the first time was great!! I will definitely fly with them again."
Kontra: "The room of the seats. A little more leg room for my 14 hour flight would have probably avoided my leg cramps but I understand you get what you pay for. :)"
Pro: "Great price."
Kontra: "Economy seats are very small. Should have went premium economy."
Kontra: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Pro: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Kontra: "Excellent service over all."
Kontra: "Very little. Just a great flight ."
Kontra: "Allowing the boarding of business class passengers before economy class passengers."
Kontra: "More chairs at boarding gate in Bangkok, please"
Kontra: "Departing on time, boarding more organized fashion."
Kontra: "Leg room is short, seats are average. Fine for a short flight."
Kontra: "Reservation online"
Pro: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Pro: "Movies, crew"
Pro: "boarding time is on time dinner have 2 choices"
Kontra: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
Pro: "Business Class flight was a smooth ride from Vietnam to Thailand."
Kontra: "Delayed by almost 2 hours."
Kontra: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Pro: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
Kontra: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
Pro: "The plane was new and the food was fresh."
Pro: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Pro: "The system cancelled my ticket & need to buy a new ticket"
Kontra: "Non action from airline & IRRESPONSIBLE replies from customer service"
Kontra: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Pro: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Kontra: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
Pro: "We left late but arrived safely and close to being on time."
Kontra: "Taking the bus to the plane is a nuisance."
Kontra: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
Kontra: "Hygiene of local passengers"
Pro: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Kontra: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Pro: "Good customer service. No baggage charge."
Pro: "Crew and airplane were great!"
Kontra: "Food was not as good as I'd remembered on previous trips."
Kontra: "Uncomfortable airplane."
Pro: "I choose this flight because of late departure time"
Kontra: "no entertainment. no wifi."
Pro: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Kontra: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Pro: "service was great"
Kontra: "Plane is a bit old"
Pro: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Kontra: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Kontra: "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
Pro: "Check in was easy. Able to check in baggage easily. Staff was kind"
Pro: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Pro: "Easy to change flight. Lots of leg room. Friendly service."
Pro: "All traditional amenities like foods and water are provided"
Pro: "On time, smooth flight"
Kontra: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Kontra: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Pro: "The food was good."
Kontra: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Pro: "They deal very well with the handicapped. Very respectful and patient"
Pro: "The staff were very nice."
Kontra: "I would like a few more western choices of food in the business lounge"
Pro: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Kontra: "For a regional carrier. There is nothing to criticize"
Kontra: "Less friendly flight attendant Never serve coffee due to bad weather every time ???"
Pro: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Kontra: "A good airline that is not confused about their market or customer base. No complaints"
Pro: "All services are better than before a lot"
Pro: "No baggage charge, good comfortable plane."
Kontra: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Pro: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Kontra: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Pro: "Flight was good - very smooth. The food seemed okay but they ran out of non-red meat options."
Kontra: "They literally broke my brand new piece of luggage. I've sent them an email but haven't heard a word from them. In flight staff were not very friendly or very helpful. No entertainment."
Kontra: "I couldn’t recline my seat. Something should be done."
Pro: "I liked that it was comfortable and they had good movies."
Kontra: "The food can be a little better"
Kontra: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Kontra: "E mail up dates of change of gates or times."
Kontra: "The new boarding gate could have been made clearer. But it was a great flight. Great entertainment. 144 movies to choose from. Great."
Pro: "It was a very good flight and on time. The food was very authentic and tasty!"
Kontra: "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
Pro: "Completing the trip"
Kontra: "Timeliness of the boarding process"
Pro: "Nice plane, good crew"
Kontra: "Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open"
Pro: "Boarding and deboarding seem to be so much faster in Asia based airlines than US."
Kontra: "Need more frequent beverage services. Also, we paid for more leg room, but it was still claustrophobic."
Pro: "Sit is average small"
Kontra: "Food was terrible, need to improve for the food quality"
Pro: "Crew was great!!"
Kontra: "Bag is lost!!!"
Pro: "The plane was on time"
Pro: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Kontra: "Delayed 20 minutes due to Manila airport congestion."
Pro: "Didnt know that to use the entretaiment syatem need to have a app. and there's no way to get it once u onboard..."
Pro: "Flight was relatively smooth. Take-off and landing likewise."
Kontra: "The barbecue chicken supposedly from Aristocrat was served with hardly any sauce so it was dry and needless to say, disappointing..I just ate it just to fill up my stomach. I was looking for the music selections in the inflight magazine to help me choose the station but didn't see anything listed. The aisle of the Airbus 320 is quite narrow so it is difficult to pass the aisle w/out bumping into seats."
Pro: "Flight took off early landed early"
Kontra: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Pro: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Kontra: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
Pro: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Kontra: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
Kontra: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pro: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Kontra: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."
Kontra: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"
Pro: "Air hostesses very helpful and polite"
Kontra: "No entertainment"
Pro: "The food"
Kontra: "Very rude employees"
Pro: "Once the aircraft left the gate and started taxiing, it did the job. The crew also did their jobs. Nothing remarkable. Passengers were few, so everyone could relax better."
Kontra: "One day in advance, an e-mail announced that the flight would be delayed by 1 h 10 mn. Once at the airport, the delay was increased. by 35 minutes. Yet, at the airport and on the aircraft, the only explanation given was the overplayed refrain "Due to late arrival of the aircraft..." PLEASE, stop kidding us. Bad management is not the same as "late arrival". At 3 AM everybody was on board. No other arriving or departing aircraft in that CGK airport at that ungodly time. The pilot mumbled something about loading cargo. We sat an extra 50 minutes before taking off. This airplane has no screen of any kind in Economy. There were posters and a booklet describing the possibilities of entertainment. Again, who is kidding whom? Before going bankrupt, the old Philippines Air Lines used the acronym P.A.L. And everyone read: "Planes Always Late". The acronym is gone, but the delays are back, for sure. I am sorry that I did not go on a low cost flight."
Pro: "the plane landing without feeling it"
Kontra: "good flight"
Pro: "There was a lot of entertainment choices and then food was good."
Pro: "Everything was good."
Kontra: "Some times allow more Kg of Baggage."
Kontra: "Seats are too close together in economy for anyone over 5 foot ten inches."
Pro: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Kontra: "Everything was great"
Pro: "Nothing..... I guess once the plane arrived, things worked normally"
Kontra: "8 hour delay"
Pro: "Being on time"
Kontra: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Kontra: "No entertainment, small small seating space especially for tall passengers, flight crew who keep talking and gossiping out loud during the flight."
Pro: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Kontra: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
Kontra: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Kontra: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Kontra: "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."
Kontra: "I missed it because of the first flight delay"
Pro: "Philippine service is always good"
Kontra: "Food not so good and small seats."
Pro: "Very friendly, professional staff. Far superior service to US-based airlines."
Pro: "Nothing than stands out from the ordinary it's all very average."
Kontra: "No entertainment no charging facility. Bland food without flavour Worst airport I have ever used."
Kontra: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"
Pro: "Philappo all very nice"
Kontra: "nothing i didnt like"
Pro: "It was cheap. The seats were ok. Flight attendant made me a special vegetarian tray, really appreciated that."
Kontra: "Very no frills. Very old airplane. Only 1 tv screen in the front of the airplane, no individual tvs. Bathroom got very dirty by the end of the flight, trash bin overflowing. Food was inedible."
Pro: "flight was on time, good service"
Kontra: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"
Pro: "Nothing stood out"
Kontra: "No entertainment, flight attendants not very friendly"