Temukan Tiket Murah ke Bangkok Suvarnabhumi

Pro: "Entertainment"
Kontra: "Crew miss my drink"

Pro: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Kontra: "the food is disgusting"

Pro: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."

Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"

Pro: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Kontra: "Nothing Better than average flight"

Pro: "Great seats and efficient service all round."

Kontra: "Change the food menu, boring with the same menu"

Pro: "Efficiency, good."

Pro: "personel provided excellent service"
Kontra: "food was ok. A faulty entertainment system did make our flight feel longer."

Pro: "Quick boarding. Great entertainment system Good staff"
Kontra: "Not comfortable seats"

Pro: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Kontra: "No negative points"

Pro: "Food, service"

Pro: "Food, service"

Pro: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Kontra: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."

Pro: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Kontra: "Cabin little bit cold"

Pro: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Pro: "crew very helpful with seating service on board also good"
Kontra: "head phones for entertainment very uncomfortable Food not to my taste"

Pro: "Flight crew great"

Kontra: "Delayed 2 hours behind schedule"

Pro: "Crew"
Kontra: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"

Pro: "Business seats were excellent"
Kontra: "All was good!"

Pro: "fast crew service friendly staffs. clean toilet"
Kontra: "everything was good"

Pro: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Kontra: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."

Pro: "Prem econ very good. Crew very friendly."
Kontra: "Nothing"

Pro: "Crew was friendly and whole on ground process was efficient."
Kontra: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Kontra: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."

Pro: "Movie"
Kontra: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"

Pro: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."

Pro: "All went great"
Kontra: "I liked all - end to end excellent service"

Pro: "Good reliable SQ service"
Kontra: "I got the seat with communications box on the floor under the seat in front... no foot room :-("

Pro: "Service was best in class"
Kontra: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Pro: "Sound sleep"
Kontra: "N/A"

Pro: "The staff were helpful, once I had complained enough."
Kontra: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Pro: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Kontra: "The food is average taste... a bit salty :("

Pro: "Great service with a smile and can do attitude"

Pro: "Singapore service is always outstanding"
Kontra: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pro: "Crew and boarding were efficient"
Kontra: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."

Pro: "crews are energetic and warm welcoming passengers."
Kontra: "aircon temperature is too hot for seat 50H area."

Pro: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."

Pro: "Professionalism and friendliness of crew"
Kontra: "Seat not great for my length even though it was business class"

Pro: "On time. Attentive crew."
Kontra: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."

Pro: "The SIA crew is the most gentle and careful I have ever encountered."
Kontra: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."

Pro: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Pro: "Clean ,on time"
Kontra: "The movies were not updated"

Pro: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Kontra: "Wish the food could have been better and the choice for dessert wider."

Pro: "The ground staff in Sydney!"
Kontra: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Kontra: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."

Kontra: "Same food options as previous flight Not as many movie options as the longer flight"

Pro: "Crew pelayanan bagus"
Kontra: "TV nya mati. Turun di tengah parkiran, naik bis."

Pro: "The crew did a great job, seats were ok"
Kontra: "the food was not eatable"

Kontra: "Food can be better."

Pro: "Seating was comfortable."
Kontra: "Different selection of food."

Kontra: "New Aircraft with more seating space"

Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."

Pro: "Crew always polite"
Kontra: "Meals"

Pro: "NA"
Kontra: "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."

Pro: "Helpful crew staff who assisted arranging our next connection flight."
Kontra: "Food quality can be improved."

Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."

Pro: "Good service"
Kontra: "Old plane, walking distance to board the plane is so far"

Pro: "Despite a short delay fo boarding, everything's just great!"
Kontra: "a short delay on boarding"

Pro: "It was a direct flight. The greeting crew member at boarding was nice."
Kontra: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."

Pro: "Staff very accomadating throughout the flight"
Kontra: "NA"

Pro: "Cabin crew services very friendly"
Kontra: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"

Kontra: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."

Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."

Pro: "Quick boarding, good entertainment"
Kontra: "n/a"

Pro: "The level of care given I required wheelchair assistance to the aircraft."
Kontra: "Being woken up at 4am for breakfast, when I asked not to be woken up."

Pro: "Flight was normal. Nothing special. Flight wad on time."
Kontra: "Boarding didn't commence as started"

Pro: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Kontra: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."

Pro: "Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar."
Kontra: "The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small.."

Kontra: "The flight was on time, everything on schedule. Everything was good"

Pro: "The boarding procedure from CGK T3 is pretty smooth and good!"
Kontra: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."

Pro: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Kontra: "I didn't like food options on the way back....."

Pro: "Food and service is excellent"

Kontra: "i didnt like the fact that the flight was cancelled and i was not notified the staff there were no help at all , overall pathetic by then having to take a later flight i then missed my connecting flight to Melbourne which in turn caused me to delay my return by a day then causing me to miss my transport back to my home which is three hours from the airport , i was told in Jakarta that someone would meet me in Melbourne on my arrival to make arrangment for my travel home but no one was there so i had to make my own way home costing me extra money . Overall my exsperience with your airline was a disaster for a so called international airline and i would never recomend to my friends to fly with you ."

Kontra: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."

Pro: "Excellent and plentiful food."
Kontra: "Limited storage in business class seat"

Kontra: "Jakarta Terminal 3 directions are not properly set up. Confusing"

Pro: "All the flight handling is fine all the way from Perth up to Jakarta"

Pro: "I loved the food and the headrest bit."
Kontra: "nothing really!"

Pro: "new plane list of movies"
Kontra: "food quality is not good to and fro flights"

Pro: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Kontra: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."

Kontra: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"

Pro: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."

Pro: "good"
Kontra: "-"

Pro: "Love Fly Ing GA"

Pro: "GA always Great"

Pro: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Kontra: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"

Kontra: "....the food a little bland - but the constant bringing of refreshments and food made up for this .....overall - great work !!"

Pro: "bagus"
Kontra: "bagus"

Pro: "Gr8 service on land and air way to go Garuda"

Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."

Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."

Pro: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"

Pro: "One thing that i love about garuda indonesia is their service"
Kontra: "The entertainment system need more variation"

Pro: "Gracious, smiling, helpful cabin crew."
Kontra: "Trying to sleep in economy."

Pro: "Garuda Indonesia is just a very good airline."
Kontra: "The bad things is the luggage handling at smaller airports."

Pro: "Pretty on time"
Kontra: "The food is bad"

Kontra: "Entertainment system is way too old"

Pro: "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."

Pro: "Crew were fantastic and flight was comfortable"
Kontra: "Flight was delayed by around 15 mini"

Pro: "Crew was polite, food ok, wine good"
Kontra: "More comfortable seats with a bit more leg room"

Pro: "Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service."
Kontra: "Overall great experience."

Pro: "Crew food excellent"
Kontra: "Could not get comfortable in the seats"

Kontra: "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."

Pro: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Kontra: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."

Pro: "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
Kontra: "The flight always leaves later than schedule."

Pro: "Quick flight"
Kontra: "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"

Pro: "Food still up to standard. Better then some flight from Thai Airways."
Kontra: "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."

Pro: "On time Comfortable seats Great service"

Pro: "New plane, nice. Entertainment system is good but limited selection"
Kontra: "Gate very far away, a good 700 meter walk! And very long immigration queue."

Pro: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."

Pro: "Everything was as usual. Boarding can be improve a bit."
Kontra: "This time I found the food was below Thai Airways standard (which was usually good to great)."

Pro: "Professional staff and good food"
Kontra: "Landing was a little bumpy"

Pro: "Ok plane, food was fine too"
Kontra: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"

Pro: "The flight was smooth and quick. The meals were delicious too"
Kontra: "Long time getting through Frankfurt airport security"

Kontra: "Super delayed."

Pro: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Kontra: "All ok."

Pro: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Kontra: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."

Pro: "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
Kontra: "There was a 30 minute delay at the gate for boarding which was not announced or informed."

Pro: "Aircrafts ...which are big"

Pro: "Entertainment choices were good"
Kontra: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."

Pro: "Nothing"
Kontra: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."

Kontra: "Late departing, no gate, waiting, immigration jammed. Overall very bad."

Kontra: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"

Pro: "Very efficient and attentive service . On time departure and arrival."
Kontra: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."

Kontra: "Everything"

Kontra: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"

Kontra: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"

Pro: "Crew friendly"
Kontra: "Poor food and boarding"

Pro: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Kontra: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"

Pro: "According to the price, services was perfect"

Pro: "Everything was ok"

Pro: "on flight entertainment made the long flight easier to deal with"
Kontra: "nothing everything was perfect"

Pro: "Nothing"
Kontra: "Bad onboard service"

Pro: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."

Kontra: "Late ,always late leaving and Landing"

Pro: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Kontra: "Didn't enjoy the options of food"

Pro: "The staff were great but couldn't rectify the entertainment."
Kontra: "No entertainment as the movie wouldn't play or watch anything else."

Pro: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."

Pro: "Comfort seat"

Pro: "Its a very good flight with good service and hospitality"
Kontra: "I find the selection of movies and songs quite limited."

Pro: "Boarding and in flight services"
Kontra: "Nothing in particular"

Pro: "Vegetarian food was ok. Crew was very polite and helping."
Kontra: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"

Kontra: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"

Pro: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."

Pro: "Whole package very good"
Kontra: "All good"

Pro: "The included extras and polite staff."
Kontra: "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"

Pro: "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
Kontra: "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"

Kontra: "Nothing unusual."

Pro: "Nothing to like on this delayed and poorly organised flight"
Kontra: "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."

Pro: "stable flight"
Kontra: "over 1hr delay before take off"

Pro: "Clean,crew are all kind."
Kontra: "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."

Kontra: "On line check is worse"

Pro: "Quick and easy checkin, boarding. Hospitality of the crew was great."
Kontra: "Food quantity and entertainment"

Kontra: "I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding."

Pro: "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
Kontra: "Breakfast Really could have done with some fresh fruit."

Pro: "Food & staff"
Kontra: "Entertainment, no such much new movies"

Kontra: "can't online check in,3 persons seat separated"

Pro: "Friendly staff"
Kontra: "No food or drinks for sale in flight"

Pro: "Very helpful cabin cabin crew and attitude"
Kontra: "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."

Kontra: "food"

Pro: "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"

Pro: "Services of the crew were good!"
Kontra: "Hot! Poor air conditioning and ventilation!"

Pro: "On time take off and landed earlier than scheduled"
Kontra: "Poor ventilation"

Kontra: "Baggage delay"

Kontra: "We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited."

Pro: "On time staff pleasant"
Kontra: "Lunch"

Pro: "On time"
Kontra: "Lunch was not very nice"

Pro: "Clean airplane, good crew and food"
Kontra: "Flight delayed 3 hours, then estimated departure delayed another two hours. Made me miss my flight, cost me $300, did get a free meal voucher for my trouble. Still a good value in the end even with my additional purchase"

Pro: "Had never heard of them but turned out to be great."

Kontra: "Boarding time too rush!"

Kontra: "Food is not good!"

Pro: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"

Pro: "The hot snacks is great"

Pro: "I liked nothing. Each and everything was not exoected frim airline"
Kontra: "I am vegetarian and booked indian veg food in ticket but i was offered only non veg and that too was clumsy."

Pro: "not much did i like"
Kontra: "the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine."

Pro: "An average experience. The seat is large enough for economy. The flight time was shorter than expected."
Kontra: "I wish slippers were provided as our flight was in the middle of the night. The in-flight entertainment was a local TV program on a shared screen. I wore an eye mask so it didn't bother me too much, but it sucked that I couldn't just turn it off."

Pro: "seat width was good meals were fine - beef stir fried with rice and veges handed out head sets reasonable English movies and TV"
Kontra: "couldn't put bag in until 2.5 hours before flight i had a mobile phone power battery in my check in and they wouldn't let me leave it there had to put it in my carry on luggage - no big deal but was unusual."

Kontra: "If I had known that they use a very different seat from their advertised flat beds I would not have paid for biz class. Simply not worth it."

Pro: "In seat entertainment and a blanket larger than a dinner napkin in economy."

Pro: "In seat entertainment, USB and power outlets at each seat, a blanket larger than a dinner napkin in economy."

Pro: "Food and refreshments"

Pro: "Good landing by Hong Kong airlines"

Pro: "Gave me something to talk about with my wife while we discussed what meat was in the 'snack'"
Kontra: "45 minutes delayed before even pushing back from the terminal that they only told us once we were all on. Then the 'snack' they served was utterly horrendous. It was some sort of super sweet bread with a mystery meat in it."

Kontra: "flight being delayed for 5 hours is hardly acceptable. The official delayed certificate should be handed out to passengers in a more spacious and controlled area and not when people are alighting from the aircraft, everyone was stuck and unable to get past the crowd. With China flights, i am pretty certain the bunch of mainlanders didnt even know what the certificate was for, they just flocked over to get it because that is their mentality. Aircon should be turned on if people are stuck inside the airline waiting for take off. Reasons such as the aircon is broken is pathetic. If the captain knows the flight is bound to be delayed then let the crew know in advance so they can prepare for our in flight enjoyment better such as refreshments like water to say the very least."

Pro: "Cheap flight"
Kontra: "Krabi airport is unorganized, two and a half hour wait for immigration. Airline should exert pressure to resolve the airport issues... After all the experience is end to end!"

Pro: "Clean plane. Professional crew."
Kontra: "Flight was late"

Pro: "Reasonable prices, good in flight services..."
Kontra: "Return flight was delayed almost 1 hour"

Pro: "The service and staff were excellent, normally my flights via Hong Kong are always delayed or bad service , but this was a very pleasant experience,"

Pro: "Thank you very much!"

Pro: "Meal was good but very little portions"
Kontra: "Late flight, no entertainment."

Kontra: "The flight was cancelled, we had to buy tickets on different airline, we demand refund for flight cancelled due to technical reasons"

Kontra: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."

Pro: "The plane was on time ,all good"
Kontra: "A little more leg room... but all in all. Not to bad"

Kontra: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Kontra: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Pro: "The crew was extra friendly. The seat was spacious. Good leg room."
Kontra: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Pro: "you ripped me off"
Kontra: "you ripped me off"

Pro: "You ripped me off"
Kontra: "you ripped me off"

Pro: "Best in flight entertainment for any airline I've used"
Kontra: "More food options"

Pro: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"

Pro: "The crew was amazing, the seat was excellent"
Kontra: "Having the luggage checked in transit without going out to open it for inspection"

Pro: "Food and service were good, so was inflight entertainment"
Kontra: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pro: "Crew are very helpful."
Kontra: "Need reclining seats"

Pro: "Flight was on time. No stop over, because it is a direct flight."
Kontra: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pro: "Flight was on time."
Kontra: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."

Kontra: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Kontra: "Delayed for 2.5 hours."

Kontra: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pro: "Truly friendly, service minded and happy cabin crew."
Kontra: "A bit messy for the boarding but partly as unruly passengers"

Pro: "Nice seats in business, good food, nice crew."
Kontra: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pro: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Kontra: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pro: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Kontra: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Pro: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Kontra: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"

Kontra: "The lounge is awful."

Pro: "Comfortable seats , clean modern aircraft ."
Kontra: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"

Pro: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Kontra: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pro: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Kontra: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pro: "Again lovely food and crew. Same good seats as the A350 from LHR."
Kontra: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Kontra: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."

Pro: "Food was mostly very nice."
Kontra: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."

Pro: "No direct contact details to change flight"
Kontra: "Terrible customer service"

Pro: "The crew were pleasant."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Kontra: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."

Kontra: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pro: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Kontra: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."

Pro: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Kontra: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."

Pro: "Staff attended well , flight on time, well organised"
Kontra: "N/A"

Pro: "Very happy the crew was good all in all a good flight and great value for money."

Pro: "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
Kontra: "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."

Pro: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Kontra: "In flight entertainment is through an iPad device which is not fully charged."

Kontra: "I had to pay again for the ticket even when I did my confirmation with time."

Pro: "This time the seats were more comfortable"
Kontra: "Nothing"

Kontra: "Flight was delayed"

Pro: "I was updated ahead of time about the status of my flight."

Pro: "Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,"
Kontra: "Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats."

Pro: "The ipad loaded with movies and magazines"
Kontra: "The food needs improvement"

Pro: "Clean and new airplane. Good screen Nice staff good space between the seats"
Kontra: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"

Pro: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Kontra: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."

Pro: "Getting off the flight."
Kontra: "More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines."

Pro: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Kontra: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."

Pro: "Crew service"
Kontra: "No announcement for boarding and flight delayed."