Temukan tiket murah ke Italia

Pro: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Kontra: "I can't think of anything that wasn't good."

Pro: "Everything"
Kontra: "Nothing"

Pro: "As always crew magnificent"

Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Pro: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Kontra: "Nothing"

Kontra: "Entertainment on the Boeing 777 suffered from access problems"

Pro: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Kontra: "I can't think of anything to make it better."

Pro: "Yes"
Kontra: "No"

Pro: "Awesome leg room in economy. Helpful staff."
Kontra: "Main courses weren’t all the great."

Pro: "Liked comfort and srvice"
Kontra: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"

Pro: "The airplane and clean"
Kontra: "The seats destination between them very small"

Pro: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Kontra: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Kontra: "Unable to reserve any seats so ended up with the family split all over the plane"

Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Kontra: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Pro: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Kontra: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pro: "Boarding was great as well as comfort and crew. the flight was ok"
Kontra: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("

Kontra: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."

Pro: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Kontra: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."

Pro: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Kontra: "nothing"

Pro: "process quick and efficient"
Kontra: "average seats"

Kontra: "Bad app don’t trust"

Kontra: "As above"

Pro: "All good"

Pro: "On general quite good"
Kontra: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."

Pro: "Short flight, seat pitch OK and food adequate. Good crew."
Kontra: "Bus boarding always chaotic"

Pro: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Kontra: "More veriaty on music would be good"

Kontra: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."

Pro: "Good legroom, friendly crew."

Kontra: "The online check in system was down so we all had to line up to check in."

Kontra: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pro: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Kontra: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pro: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Kontra: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

Pro: "-Cleanliness -on time arrival"
Kontra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Pro: "Comfortable seat and good service"
Kontra: "None"

Pro: "Could have done without the awful sexist ads they play on in flight entertainment."

Pro: "Much better knee space. Excellent flight, good service..."

Pro: "Everything was good!"
Kontra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pro: "Nice and spacious aircraft."
Kontra: "Some confusion on Hindu meal and vegetarian meals."

Pro: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Kontra: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"

Kontra: "It was canceled while am at the airport and i rebooked"

Pro: "Like the friendly Crew ..."
Kontra: "Food"

Kontra: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."

Pro: "Respect the scheduel and well organize."

Pro: "Food came out 1 am melb time ,2 hours after departure ."

Pro: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Kontra: "Boarding a bit haphazard"

Pro: "Good"
Kontra: "Okay"

Pro: "it makes my trip wonderful. Thanks quatar airlines and kayak"

Kontra: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pro: "Pilot's landing was top noch."
Kontra: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Pro: "It was ontime"
Kontra: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Kontra: "I would definitely have vegetarian food. 30% of population is vegetarian"

Kontra: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

Pro: "Sluruh awak kabinnya sangat ramah, tempat duduknya lega dan nyaman"
Kontra: "Wifi nya harus ditingkatkan dg pelayanan lebih baik lagi"

Pro: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Kontra: "In-flight entertainment films were a bit limited"

Kontra: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Pro: "I love the food and the movies"

Pro: "The service was excellent, staff helpful and understanding."
Kontra: "No business class priority boarding, no assistance available with transfer."

Pro: "The service"
Kontra: "No entertainment. Late boarding."

Pro: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"

Pro: "The plane was too hot"
Kontra: "Plane too hot"

Pro: "Full meal and entertainment system even for a shorthaul flight."
Kontra: "Tight leg room"

Pro: "Food is really decent in economy. Good portions and variety."
Kontra: "Leg room seems tight compared to other airlines."

Pro: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Kontra: "Business class gets only one small lavatory."

Pro: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Pro: "Crew and flight itself was great."
Kontra: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."

Pro: "Professional nice food"

Kontra: "Trip delay"

Pro: "Entertainment options good"

Pro: "Lot of empty spaces"
Kontra: "Lot of rubbish on the plane"

Pro: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Kontra: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Pro: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Kontra: "No inflight entertainment even for business class passengers."

Kontra: "Need More premier economy seats"

Kontra: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Pro: "The food was quite good"
Kontra: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pro: "Nothing"
Kontra: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Pro: "Comfortable flight, on time and good service"

Kontra: "My entertainment set didn't work"

Kontra: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Kontra: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Pro: "Everything"
Kontra: "Would highly recommend"

Pro: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Kontra: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Pro: "All is good"

Pro: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Kontra: "The leg room was a bit limited on long flight."

Pro: "Friendly good service"
Kontra: "Istanbul changing gate to get to such long walk"

Pro: "Large screens, reusable dishes + silverware"
Kontra: "Plane was old, felt more squished and the seats did not decline. Also very note."

Kontra: "Nothing"

Pro: "Everything was fine on this flight."
Kontra: "Everything was fine on this flight."

Pro: "I liked the overall plane journey."
Kontra: "Flight was delayed which caused us to miss our connection flight."

Pro: "Free meal and drinkd"
Kontra: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pro: "loads of room, great entertainment system, nice crew and the food was very good too."

Pro: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Pro: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Kontra: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."

Pro: "Gave us direct flight back to Singapore in premium economy seats."
Kontra: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Kontra: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."

Pro: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."

Pro: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Kontra: "Really nothing."

Pro: "Friendly comfortable service."
Kontra: "Boarding could be a bit more orderly."

Pro: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Kontra: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."

Kontra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pro: "Professional crew. Good simple check in."
Kontra: "Nothing."

Pro: "Usual faultless KLM experience"
Kontra: "Nothing."

Pro: "Staff were professional and polite."
Kontra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Pro: "very nice crew"
Kontra: "my baggage was lost"

Pro: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pro: "Just as I expected. And I made my last connection easily."

Pro: "Seat was comfy and spacious for economy class"
Kontra: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pro: "Very friendly crew and on time with no problems."

Pro: "Very professional"
Kontra: "Lost luggage"

Kontra: "Delays, took my hand luggage into the hold,"

Kontra: "We had 4 hour delay causing a stop over at 3am. So yeah"

Pro: "Just the cabin crew being nice"
Kontra: "Punctuality KLM is always late"

Kontra: "Flight cancelled"

Pro: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Kontra: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Kontra: "Long haul flight made pleasant by KLM"

Pro: "great crew and comfortable flight."
Kontra: "sceens in the plane to show map and direction of travel"

Pro: "very attentive crew"
Kontra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Pro: "Good"
Kontra: "Nothing"

Pro: "They considered my reguest of vegiterian food."
Kontra: "I have no complaints."

Pro: "Everything OK"

Kontra: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Kontra: "Nothing"

Pro: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Kontra: "Not happy to pay extra money for my case"

Pro: "Shirt flight but well catered, boarding was efficient and quick."
Kontra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pro: "Great service"

Pro: "Comfortable and well laid out seat area"
Kontra: "Food was a little substandard for business class"

Pro: "Interior of the plane was clean. Smooth landing."
Kontra: "Pilot did not avoid turbulence"

Pro: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Kontra: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pro: "Sandwich was incredibly tasty (although not much filling)"
Kontra: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Kontra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pro: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Kontra: "Nothing"

Pro: "Nothing"

Pro: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pro: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Kontra: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pro: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Kontra: "The amount of extras you have to click no to while checking in online."

Kontra: "Dutch sub titels would be nice."

Pro: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Pro: "Short-hop flight, fit for purpose."

Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Kontra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pro: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Kontra: "Not much to comment on here."

Pro: "good service"

Pro: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Kontra: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pro: "Timing & efficiency. Good food though only a sandwich."
Kontra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pro: "No chargers or tv on planes"
Kontra: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Pro: "Service"
Kontra: "Only one queue for boarding. Flight late on arrival."

Pro: "Flight was efficient enough and staff were friendly."
Kontra: "It was delayed quite a bit and more on-time updates would have been appeciated."

Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Kontra: "Nothing to improve"

Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Kontra: "lack of meal options"

Pro: "Quick (relatively) flight."
Kontra: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Kontra: "The flight was good, however I was not able to check in online due to British airways website issues. The entertainment touch screen is not working properly,needs some maintenance."

Pro: "Crew were brilliant and I felt well looked-after."
Kontra: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."

Kontra: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."

Pro: "Staff were professional and courteous"
Kontra: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."

Kontra: "Not having an 18 he delay."

Pro: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."

Pro: "Love the A380 it’s smoothness quietness and spaciousness. The experienced mature crew were excellent."
Kontra: "Food quality and selection. I"

Pro: "Quick boarding as we arrived towards the end and off quickly because we were seated at the back of pane. Crew were very friendly and flight was very swift."
Kontra: "Food and drink was good but quite expensive"

Kontra: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"

Kontra: "I don’t like the configuration BA is using in Business class. The staggered seating with 50% rear facing makes griping in and out of seats"

Pro: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Kontra: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Pro: "New clean plane"
Kontra: "Limited leg room if unable to upgrade. Unexciting food."

Kontra: "The other passengers"

Pro: "The flight was only 3.5hrs it was exelent."

Pro: "Good flight, no complaints"

Pro: "I would like a refund on my ticket"
Kontra: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"

Pro: "Comfortable on plane. Pleasant crew"
Kontra: "Check in at Dusseldorf was a scrum. Aircraft significantly late."

Pro: "Smooth experience"

Pro: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Kontra: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."

Pro: "It got me to my destination safely."
Kontra: "Everything- BA’s relentless push downmarket means it’s justbtoo awful for words. Ryanair with better livery but more expensive."

Pro: "Because someone was sitting in my seat, I was moved to one near the exit which has more legroom, without having to pay £28. The flight was on time and we were kept well informed of some chaos that was happening around push back."
Kontra: "The atrocious check-in process - why only 24 hours or less? Why are you always allocated a seat between other people. Why is it almost impossible to change that? - oh yes, because BA want you to pay a premium to avoid the hassle."

Kontra: "paying over £200 for a one way 3 hour ticket and having to buy food on the plane."

Pro: "Loads of leg room. Comfy."
Kontra: "No food, no hold luggage allowance. Online checkin process is clunky and buggy."

Kontra: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"

Pro: "On time. Efficient"
Kontra: "No snacks"

Pro: "All good"
Kontra: "Everything well. No issues"

Pro: "The efficiency of every sing step from booking to boarding"
Kontra: "The type of the people flew with me -loud and misbehaving. Crew couldn't do anything."

Pro: "Oneworld status points."
Kontra: "The cancelled flight, the late departure of the rebooked flight, the charges for checked baggage and tea on a premium airline - for this level of service you should get Ryanair/easyJet prices. BA is embarrassing."

Pro: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Kontra: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Pro: "Nothing."
Kontra: "Everything. Overpriced"

Pro: "speediness of boarding"
Kontra: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."

Pro: "Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok)."
Kontra: "The curtain that cuts off premium economy getting swooshed across in front of us."

Pro: "Clean, informative pilot"
Kontra: "2 hours delay!"

Pro: "Great staff, ultra professional"
Kontra: "Small food portions!"

Pro: "Service"
Kontra: "Nothing"

Pro: "Everything."
Kontra: "Nothing."

Pro: "It was fine , easy and quick"

Pro: "This was a BA codeshare but operated by Qatar Airways on its A380. Qatar Airways are a true 5* airline and every detail is gone through with precision. A fantastic crew, great entertainment system, comfortable seats, nice food... If I could fly Qatar Airways everywhere, I would"

Pro: "Made up for time due to a big tail wind"
Kontra: "Took off late and had to wait 45 minutes for luggage"

Pro: "It was quick"
Kontra: "Food options were bad"

Pro: "The services I paid for were delivered very well"

Pro: "Boarding was smooth"

Kontra: "Not quite a nice breakfast."

Pro: "Overall quick, easy and event free...just as flights should be."
Kontra: "Plane got a little hot sitting at the gate and our seats were the only ones that didn't have air vents."

Pro: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Kontra: "British Airways do not have access to a gate so always have to take a bus to airplane."

Kontra: "Nothing special ti say except what already said on the flight in about the fact that now you have to pay for every single thing and ONLY tap water is free."

Pro: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Kontra: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."

Kontra: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"

Pro: "Got to Hong Kong alive..."
Kontra: "Got downgraded from full-fare business to premium economy; then they lost my luggage (my travel companion also got food poisoning)"

Kontra: "Low quality of the food !!!"