Pro: "Cramped seats and no beverage service. No crew interaction."
Kontra: "More water, more comfortable seats"
Kontra: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Pro: "Everything was great!"
Kontra: "More dates available for reward redemption"
Pro: "Seat super comfortable wheelchair is perfect awesome"
Pro: "Yes, we were unexpected and surprised being upgrade to premier class"
Kontra: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
Pro: "Services from the crew and the seat are what expected being in eco-normic class."
Kontra: "can upgrade or afford to go by at least business class"
Pro: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Pro: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Kontra: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pro: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Kontra: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Kontra: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pro: "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
Kontra: "Overnight flight is brutal. But that can't be helped."
Kontra: "transit was bad. Almost late for my flight"
Pro: "I like the service, food, and entertainment."
Kontra: "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
Pro: "Economy seating leg room is better than US domestic airlines."
Pro: "Everything was on time, the food was great, and the service excellent."
Kontra: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Pro: "I could not book my seat ahead of time on the Korean air website"
Kontra: "Middle seat stinks for a 15 hour flight"
Pro: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Kontra: "My original seat assignments were not found so I lost my window seat on one flight."
Pro: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Kontra: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Pro: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Kontra: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Kontra: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Kontra: "delayed 1:50 hrs."
Pro: "very accommodating for handicap"
Pro: "Great service"
Kontra: "Wish I could have sat further in the front"
Pro: "The leg room was pretty generous compared to other airlines."
Kontra: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Kontra: "I would like to have a vegetarion menu option"
Kontra: "re you trying to register for? ~ Garrett"
Pro: "Polite, attentive crew"
Kontra: "Lie flat seats on the 777 did not go completely flat."
Pro: "Food was ok, pretty clean, nothing special like I remembered"
Pro: "The comfortable ride during the entire trip"
Pro: "food selection & crew courtesy"
Pro: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Kontra: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Pro: "Good service and on time"
Pro: "Food not too bad, plenty of beverages."
Kontra: "Nothing not to like."
Pro: "The service and food is good"
Kontra: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Pro: "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
Kontra: "Can't think of one think.. this trip was flawless"
Pro: "Excellent Service !!! All you can Drink (Beer/Wine). Two Delicious Meals Served. A Third One if you were still hungry. All these Included With The Price I Paid! Less than$650 R/T during the Off Season. Plus, Good Selection of On Board Movies and Programs. Prompt and Courteous Service from the Korean Airlines Ladies. Took Off On Time, and Arrived On Time. Actually, on the way back, we got in early by 35 Mnts. Will Definitely Book Again With Korean Airlines. No Regrets !"
Pro: "I was very pleased with the service and the level of comfort."
Kontra: "Excellent service and constant food/beverages."
Pro: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Kontra: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Pro: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Kontra: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Pro: "Great value plus layover hotel bonus"
Kontra: "It was all good"
Kontra: "special meals especially Hindu meals non vegetarian"
Pro: "Crew was very helpful and the food was very good, The flight was on time."
Kontra: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Pro: "the food"
Kontra: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Pro: "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
Pro: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Pro: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Kontra: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Pro: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Kontra: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Kontra: "More storage space in business"
Pro: "Crews sympathy’s"
Kontra: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pro: "everything, the crew was efficient"
Kontra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"
Pro: "The crew professional and friendly"
Kontra: "The food was rather bland and did not live up to my expectations"
Pro: "Super friendly crew. Enough food and drink."
Pro: "Helpful with our 2 year old"
Kontra: "Baby change area is very small"
Pro: "Seats are spacious even for economy class."
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Pro: "Crew was attentive."
Kontra: "The entertainment was rather limited."
Kontra: "No complain . It’s singapore airlines"
Pro: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Kontra: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Kontra: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pro: "Crew was very courteous, went above and beyond."
Pro: "Cabin crew knew how to work."
Kontra: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pro: "Foods. Drinks. Entertainment."
Kontra: "Nothing. Everything’s so perfect!"
Pro: "Quick boarding. Great entertainment system Good staff"
Kontra: "Not comfortable seats"
Pro: "The crew was very nice and professional and the amenities were top notch."
Kontra: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pro: "Crew very friendly"
Pro: "Everything From the food to the drinks to the comfort"
Kontra: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pro: "Excellent service"
Kontra: "Very poor on board entertainment"
Kontra: "Hostesses not so pleasant"
Pro: "Excellent flight experience"
Pro: "The aircrafts, on-board service on Sin Dxb route"
Kontra: "The thing that Inhad to fly Silk Air with one of four flights."
Pro: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Kontra: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pro: "Entertainment excellent, cabin crew superb"
Pro: "The crew were excellent"
Kontra: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Pro: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Kontra: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pro: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Kontra: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pro: "everything are okey"
Pro: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Kontra: "It would be great it the seats were leather so that plane would feel more cleaner."
Pro: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Pro: "Sound sleep"
Pro: "the flight time was quick , by the time you took off you practically were preparing for landing"
Kontra: "nothing disappointing"
Kontra: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Kontra: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pro: "Very nice crew."
Kontra: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pro: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pro: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pro: "Lots of movie and game options"
Kontra: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pro: "The food was great!"
Kontra: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pro: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pro: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Kontra: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Pro: "Train the stuff Better food"
Pro: "The seat that I picked."
Kontra: "Running water in the bathroom"
Pro: "Staff were accommodating and considerate, great flight!"
Pro: "Very pleasant and comfortable flight."
Pro: "Attentive and friendly crew, leg room"
Kontra: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pro: "Crew was good"
Kontra: "Tvs don’t work. Uncomfortable seats"
Pro: "The crew provide good service but personally i did not like the food that could be lot better."
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "Very attentive and efficient"
Kontra: "Delayed flight for no apparent reason"
Pro: "Because I was in the bulkhead seat - it was good."
Kontra: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Kontra: "I truly enjoy this airline! No complaints"
Pro: "Entertainment, crew was very hard-working."
Kontra: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Pro: "Excellent service with attention to detail"
Kontra: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Pro: "Staff, service,"
Kontra: "Legroom, seat comfort, very long flight"
Pro: "Overall great service!"
Pro: "The trip was very comfortable and food suited me"
Kontra: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Pro: "The crew were very friendly and helpful."
Kontra: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Kontra: "Snacks and drinks could be betteri"
Pro: "Excellent overall"
Kontra: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Pro: "Very polite and friendly crew. Very helpful."
Kontra: "Did not have the duty free item I wanted in stock"
Pro: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Kontra: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pro: "On business class, so service was extraordinary"
Pro: "price, comfort, food"
Kontra: "arrived late, causing connection stress"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Kontra: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Pro: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Kontra: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"
Pro: "The entertainment was good without any hiccups"
Kontra: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pro: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Kontra: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pro: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Kontra: "Movie selection could have been better."
Pro: "Quality food and hospitality"
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "The staff are outstanding! Friendly, helpful and accommodating."
Kontra: "Poor choice of movies. Their 'world' movies should have subtitles"
Pro: "I was actually impressed with the entertainment selection :)"
Kontra: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Kontra: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Pro: "attentive crew food was good"
Kontra: "old entertainment options little space to move about"
Pro: "Stuardess verry nice, exceptional"
Pro: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Kontra: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "Was not a pleasant flight"
Kontra: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Kontra: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Pro: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Kontra: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Kontra: "I love Emirates"
Kontra: "Offer cappuccino along with coffee, tea, and juice."
Kontra: "The crew's attitude. It was pathetic."
Pro: "Great crew. Very polite."
Kontra: "Overcrowded plane. Uncomfortable seats. No room to move around."
Pro: "Plane was modern and more comfortable than most"
Kontra: "I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up."
Pro: "The crew was amazing"
Kontra: "Nothing, absolutely loved it"
Kontra: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Kontra: "Better inflight entertainment"
Pro: "Lamb and chicken were good but kids didn't like the kids meals.."
Kontra: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "The crew were superlative."
Kontra: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Pro: "First time we flew on business on international (we upgraded)."
Kontra: "Connections can be imporoved"
Kontra: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Kontra: "Noise at the back of business Entertainment system did not work properly"
Kontra: "Read the above. Completely incompetent and dishonest company"
Pro: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Kontra: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pro: "Smooth boarding and take off on time !"
Pro: "The flight"
Pro: "Very comfortable flight"
Pro: "Business class was excellent overall."
Pro: "Business class setup Bar Staff"
Kontra: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pro: "Staff is very good. Always smile on face."
Kontra: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pro: "I like food and spacious seats, make journey comfort"
Kontra: "TV movies were outdated,"
Pro: "I forgot my laptop in the flight and called almost inertial but could not find it yet."
Kontra: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Kontra: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
Kontra: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Pro: "Nice food. Fast boarding. Liked the small bag with travel products."
Kontra: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Pro: "Good but not great."
Kontra: "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."
Pro: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Kontra: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Pro: "The crew make Emirates great.....but the tools they have make the job easy."
Kontra: "Found the seatbelt a little tight when sleeping, as it has to go over the blanket"
Pro: "On time departure"
Kontra: "No food at all, the same flight in the other direction had food."
Pro: "Great service and staff."
Pro: "Same comments as above."
Pro: "Everything is very well organised"
Kontra: "All was good"
Pro: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Kontra: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Kontra: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
Pro: "Getting off the plane after 24 hours of nonstop crying children"
Pro: "Flights were booked back in May and Emirates did not make major schedule changes"
Kontra: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Pro: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
Boarding from gate to airplane very hot
Take Off dan Landing nya sangat nyaman hampir tidak ada getaran, saat di udara juga sangat nyaman... Terlebih lagi jadwal penerbangan nya sangat on time,,, semoga selalu seperti ini dan akan lebih baik lagi kedepannya, sukses selalu Garuda Indonesia...👍🏻👍🏻👍🏻
Jadwal keberangkatan pukul 13.50 terbangnya pukul 14.25, tiba fi Palembang jadwal pukul 15.00 realita tiba pukul 15.25, dalam penerbangan sangat baik, kru juga profesional,status di udara sangat nyaman termaduk take off dan landing sangat soft...👍🏻👍🏻👍🏻
Pro: "Comfortable seats"
Kontra: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Pro: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Pro: "Crews are friendly"
Kontra: "Delays should be reduced"
Pro: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Kontra: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Pro: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Kontra: "Phone check-in until 1 hr before departure would’ve been helpful."
Kontra: "New Aircraft with more seating space"
Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."
Pro: "On time smooth flight"
Pro: "Void Jancok"
Kontra: "Void Jancok"
Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."
Pro: "Despite a short delay fo boarding, everything's just great!"
Kontra: "a short delay on boarding"
Pro: "Fast boarding"
Kontra: "Food is low quality. Nothing special."
Pro: "I LOVED the Flight Attendants' uniforms. Smile!"
Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pro: "As above"
Pro: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Kontra: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Kontra: "The flight was on time, everything on schedule. Everything was good"
Pro: "The boarding procedure from CGK T3 is pretty smooth and good!"
Kontra: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Pro: "Boarding on time, efficient flight, handled well, on time at destination."
Kontra: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Kontra: "Plane was delayed"
Pro: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Kontra: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pro: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Kontra: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Pro: "Great experience, friendly staff, great food. (I travelled business class)."
Kontra: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pro: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Kontra: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Pro: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Kontra: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Pro: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Kontra: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Pro: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Pro: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Kontra: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Pro: "Gr8 service on land and air way to go Garuda"
Pro: "Poor selection an d or updated often enough!"
Pro: "One thing that i love about garuda indonesia is their service"
Kontra: "The entertainment system need more variation"
Kontra: "Staffs separate seat from parent and kids. Crazy."
Pro: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Kontra: "Departure gate changed over boarding time. The waiting gate was hot"
Pro: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Kontra: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Pro: "The crew are polite."
Kontra: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Kontra: "Sin-Jkt Fish with Rice: rice was very salty"
Pro: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Kontra: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pro: "The staff, on time departure and everything was friendly."
Pro: "Crew was friendly and professional"
Kontra: "The boarding area at Jakarta airport was so too small and didn't have enough seats. Many had to stand. Lacking class."
Pro: "Professional and Excellent Customer Service"