Pro: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Kontra: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pro: "Citilink always does the best to smoothen the boarding process."
Kontra: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pro: "High commitment to be on time."
Kontra: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pro: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Kontra: "Advertise with merchandise, which is not available."
Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
Pro: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Kontra: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pro: "Citilink always does the best to smoothen the boarding process."
Kontra: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pro: "High commitment to be on time."
Kontra: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pro: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Kontra: "Advertise with merchandise, which is not available."
Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
Pro: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Kontra: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pro: "Citilink always does the best to smoothen the boarding process."
Kontra: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pro: "High commitment to be on time."
Kontra: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pro: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Kontra: "Advertise with merchandise, which is not available."
Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
We had almost 1 hour delay on a 40 minutes flight.
No, price/performance is excellent
Pro: "Nothing"
Kontra: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pro: "We didn’t crash."
Kontra: "Everything."
Pro: "We didn’t crash."
Kontra: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pro: "on time and landed faster than schedule"
Pro: "Cheap tickets"
Kontra: "Flight attendants were not friendly. This is rare for Indonesia."
Pro: "Nothing"
Kontra: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Pro: "Prompt, modern plane"
Kontra: "Bag of peanuts"
Kontra: "2 hour delay with no explanation. Checked bag arrived very wet."
Kontra: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Kontra: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pro: "fast check in"
Kontra: "delay no F&B provided during flight no in flight entertainment"
Pro: "Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours."
Kontra: "4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more."
Pro: "Lion air include the bagage in the flight price."
Kontra: "even web check in already, we still have to Q-up."
Pro: "Promo price"
Kontra: "Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well."
We had almost 1 hour delay on a 40 minutes flight.
No, price/performance is excellent
Pro: "Nothing"
Kontra: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pro: "We didn’t crash."
Kontra: "Everything."
Pro: "We didn’t crash."
Kontra: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pro: "on time and landed faster than schedule"
Pro: "Cheap tickets"
Kontra: "Flight attendants were not friendly. This is rare for Indonesia."
Pro: "Nothing"
Kontra: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Pro: "Prompt, modern plane"
Kontra: "Bag of peanuts"
Kontra: "2 hour delay with no explanation. Checked bag arrived very wet."
Kontra: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Kontra: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pro: "fast check in"
Kontra: "delay no F&B provided during flight no in flight entertainment"
Pro: "Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours."
Kontra: "4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more."
Pro: "Lion air include the bagage in the flight price."
Kontra: "even web check in already, we still have to Q-up."
Pro: "Promo price"
Kontra: "Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well."
We had almost 1 hour delay on a 40 minutes flight.
No, price/performance is excellent
Pro: "Nothing"
Kontra: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pro: "We didn’t crash."
Kontra: "Everything."
Pro: "We didn’t crash."
Kontra: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pro: "on time and landed faster than schedule"
Pro: "Cheap tickets"
Kontra: "Flight attendants were not friendly. This is rare for Indonesia."
Pro: "Nothing"
Kontra: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Pro: "Prompt, modern plane"
Kontra: "Bag of peanuts"
Kontra: "2 hour delay with no explanation. Checked bag arrived very wet."
Kontra: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."