Take Off dan Landing nya sangat nyaman hampir tidak ada getaran, saat di udara juga sangat nyaman... Terlebih lagi jadwal penerbangan nya sangat on time,,, semoga selalu seperti ini dan akan lebih baik lagi kedepannya, sukses selalu Garuda Indonesia...👍🏻👍🏻👍🏻
Jadwal keberangkatan pukul 13.50 terbangnya pukul 14.25, tiba fi Palembang jadwal pukul 15.00 realita tiba pukul 15.25, dalam penerbangan sangat baik, kru juga profesional,status di udara sangat nyaman termaduk take off dan landing sangat soft...👍🏻👍🏻👍🏻
Pro: "Comfortable seats"
Kontra: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Pro: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Pro: "Crews are friendly"
Kontra: "Delays should be reduced"
Pro: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Kontra: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Pro: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Kontra: "Phone check-in until 1 hr before departure would’ve been helpful."
Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."
Pro: "On time smooth flight"
Pro: "Void Jancok"
Kontra: "Void Jancok"
Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."
Pro: "Despite a short delay fo boarding, everything's just great!"
Kontra: "a short delay on boarding"
Pro: "Fast boarding"
Kontra: "Food is low quality. Nothing special."
Pro: "I LOVED the Flight Attendants' uniforms. Smile!"
Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Kontra: "The flight was on time, everything on schedule. Everything was good"
Pro: "The boarding procedure from CGK T3 is pretty smooth and good!"
Kontra: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Pro: "Boarding on time, efficient flight, handled well, on time at destination."
Kontra: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Kontra: "Plane was delayed"
Pro: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Kontra: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pro: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Kontra: "I'm a bit get bored with the food."
Pro: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Kontra: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Pro: "Great experience, friendly staff, great food. (I travelled business class)."
Kontra: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pro: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Kontra: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Pro: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Kontra: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Pro: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pro: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Kontra: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Pro: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Pro: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Kontra: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Pro: "bagus"
Kontra: "bagus"
Pro: "Gr8 service on land and air way to go Garuda"
Pro: "Crew were very attentive."
Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pro: "One thing that i love about garuda indonesia is their service"
Kontra: "The entertainment system need more variation"
Pro: "Nothing"
Kontra: "Staffs separate seat from parent and kids. Crazy."
Pro: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Pro: "the food was good, but the use of SO much plastic is horrible."
Kontra: "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
Kontra: "Departure gate changed over boarding time. The waiting gate was hot"
Pro: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Kontra: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Pro: "The crew are polite."
Kontra: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Kontra: "Sin-Jkt Fish with Rice: rice was very salty"
Pro: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Kontra: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pro: "The staff, on time departure and everything was friendly."
Kontra: "Nothing"
Pro: "Crew was friendly and professional"
Kontra: "The boarding area at Jakarta airport was so too small and didn't have enough seats. Many had to stand. Lacking class."
Pro: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Kontra: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Pro: "On time, good condition planes"
Kontra: "Crowded, low quality food"
Pro: "Professional and Excellent Customer Service"
The worst flying experience on an intrnarnional flight
I don’t fly also same as previous no refund even it’s airlines or agency mistake
Pro: "Quick and easy boarding and very friendly crew"
Kontra: "Nothing really. For a no-frills flight, it was a great value"
Pro: "Efficiency"
Kontra: "Attentiveness and comfort passenger for any incident."
Pro: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Kontra: "none"
Pro: "Crew was really nice"
Kontra: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Kontra: "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
Pro: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Kontra: "The seats didn’t even have a recliner."
Pro: "Cheap"
Kontra: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Kontra: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Pro: "Delayed 2 time"
Kontra: "Everything"
Pro: "Smooth"
Kontra: "A little cramped up seats"
Pro: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Kontra: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Pro: "Where is my bag. Please find my bag because many thing inside it."
Kontra: "Fail tu makesure customer bag arrival safely"
Pro: "Ontime"
Kontra: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Pro: "we arrived almost half hour ahead of schedule"
Pro: "Efficient boarding....took off early in both directions!"
Pro: "Good music"
Kontra: "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
Pro: "Value for money"
Kontra: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Pro: "Avoid this shitty airline since it’s NEVER EVER on time!"
Kontra: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Pro: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Kontra: "No water is provided on board"
Pro: "fast and good"
Kontra: "seat size"
Pro: "All except boarding"
Kontra: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Pro: "Politeness of the crew. Welcoming you with a smile"
Kontra: "Delay. So many delay"
Pro: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Pro: "Quick easy and simple. Staff were very friendly."
Pro: "On time.. .short flight"
Kontra: "Cramped seats"
Pro: "Upfront notification of delays"
Kontra: "Delayed flight time, not much entertainment in flight"
Pro: "very affordable fare"
Kontra: "No beverage even water. Bring your own water"
Pro: "Like food and nice crew"
Kontra: "Always worry delay"
Pro: "Everyrhing."
Kontra: "Nothing."
Pro: "Nothing"
Kontra: "Flight was delayed."
Pro: "Cabin crew ok Check in online nice E-boarding pass nice"
Kontra: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
Pro: "I guess it's cheaper."
Kontra: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Pro: "Fare"
Kontra: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Pro: "Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean."
Pro: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Kontra: "Not enough directions signage when arrived in KLIA2."
Pro: "Take off and landing was smooth."
Kontra: "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
Pro: "Turnaround is fast, efficient boarding."
Kontra: "State of cabin may not be 100%, due to same fast turnaround."
Kontra: "Terrible delay and delay without proper settlement to comfort passenger, that's what we so called budget flight but airasia is the most cheapskate ever."
Pro: "The flight itself was ok."
Kontra: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Pro: "Ease of web checkin but it took too long to drop off luggage"
Kontra: "No inflight entertainment. Had to buy food including all beverages."
Pro: "Nothing."
Kontra: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
2 hours to check-in, flight delayed 90 min, no timely information. Horrible experience
Pro: "Quick , professional boarding . Smoth take off and landing"
Kontra: "Baggage unload time"
Kontra: "Flight attendant presentation (uniforms were not very high quality)"
Pro: "Boarding time and departure time very good. Easy and fast check in"
Pro: "The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!"
Kontra: "Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule."
Pro: "Sat grounded for 1 hour,"
Kontra: "Service"
Pro: "Well so far i uded airasia 3 times and always on time"
Kontra: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Kontra: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"
Pro: "It arrived on time"
Kontra: "Very snel legroom, no included food, no free water, no inflight entertainment"
Kontra: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pro: "Meals are delicious although not all items were available without prebooking."
Kontra: "It was very cold during the flight. No blankets available - only for sale."
Kontra: "Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!"
Pro: "The flight was on time and the food was ok"
Kontra: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Pro: "Check-in and boarding very easy"
Kontra: "All ok"
Pro: "Crews are quite friendly"
Kontra: "Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia."
Pro: "We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good."
Kontra: "No entertainment on the aircraft."
Pro: "Cheap"
Kontra: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."
Kontra: "It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff."
Pro: "Very friendly."
Kontra: "Nothing"
Pro: "Easy check in and boarding. On-time flight."
Kontra: "I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism."
Pro: "Service Crew"
Kontra: "The automated baggage system"
Kontra: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."
Pro: "Cabin crew was nice and polite."
Kontra: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"
Pro: "Nothing"
Kontra: "Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least"
Pro: "Cheap flight, landing at T2"
Kontra: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Pro: "Nothing"
Kontra: "They charged me $186.43 USD"
Pro: "Price"
Kontra: "Seats too cramped"
Pro: "The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage."
Kontra: "Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped."
Pro: "You get what you pay for. I paid for a low cost carrier flight that fit my schedule. I paid for extra baggage and an exit row seat. I was fine with all of what I got. A flight attendant sang a few songs on his guitar to entertain us."
Kontra: "Maybe the luggage took too long to come out. Everything else, I get that I paid for a lower fare seat and airline. No complaints."
Pro: "Got to my destination 30 mins early!"
Kontra: "No charging dicks or entertainment"
Pro: "The service was excellent"
Pro: "We got there."
Kontra: "Late departure, charged for baggage, cramped seating."
Pro: "Nothing"
Kontra: "AirAsia is a joke. first off there never on time. My plane left 2.5 hours late. on top of that they give you NO free anything. They charge for coke, water any drinks & snacks. Oh and your baggage has to be really light. I was charged $275 to check 2 bags. Absolutely absurd. Oh and to top that off, I've never been on a plane with smaller seats. AVOID THIS AIRLINE!!!"
Pro: "Arrived ar destination safely"
Kontra: "Delayed for 3+ hours. Poor passenger management."
Pro: "Crew manager sang us some songs as we descended to Perth"
Kontra: "Seat space for legs a little cramped for taller folks."
Kontra: "From prior reviews I knew enough to allow nearly four hours to make the change from domestic (Bali to Jakarta) to international (Jakarta to Tokyo) upon arrival in the Jakarta airport. Good thing! Our early evening Bali flight was delayed by almost an hour; more importantly, the bus-to-arrival, baggage claim, bus-to-international terminal-with-luggage took nearly ninety minutes to figure out and execute (not AirAsia's fault, obviously, but still a planning issue). Adding the long walk from check-in to gate and the immigration process meant in the end we made our connection with less than thirty minutes to spare. Otherwise the flight was fine. No complaints about the ticket price either."
Pro: "Nothing"
Kontra: "We staied alot in the airport waiting the delayed flight without parior commuincation The plan was so noisy We were not notified before that our luggages were not included in the ticket price so we spent time trying to pay online but the website was so bad and then we paied cash The plan was so cold which made me feel sick and no plankets to use The take off and the landing were terriple Even no pottle of water served all have to be paid by the passengers !!"
Pro: "Crew on board are very polite"
Kontra: "They sell the tickets so cheap but lots of hidden charges I checked online on their website the baggage allwanc and it was from Bali to Jakarta 15kg and any extra weight up to 30 kg you pay 20 usd more by the time I arrived there they wanted to charge me 120 usd for my bags .agents at the counter were rude and they sent me to Air Asia office in the Airport where the agents there were even more rude and the lady was just screaming at me and pointing in my face with her finger and she never even offered any solution and she mentioned that the charge is mentioned online .I asked her to show me as I had a screen shot for the Web page but instead she was still shouting and pointing at me . Finally one agent at the counter informed me that I'm allowed to have two handbags so I can remove some staff from my suite case and carry them as handbag which was never mentioned before from any other agent .and this 120 usd were never mentioned on the website as I'm an airline staff as well and I know how to read terms and conditions. Above all I tried to write feedback online guess what !? They don't have this option. First and last time I fly with this cheap airline I'm not willing to pay money to get insulted"
Pro: "The crew was very nice and professional"
Kontra: "I fly a lot and this was the most uncomfortable flight I have ever taken."
Kontra: "Boarding to the plane was terrible. Plane was delayed but two other flights had to board at the same terminal so there was a lot of confusion about boarding. There was a last minute terminal change and 3 different flights had to share the same terminal to board the bus to the planes."
Pro: "Quick boarding process"
Kontra: "N/a"
Pro: "AirAsia is the budget option"
Kontra: "Nothing really. You get what you pay for"
Pro: "Quick n smooth, great landing"
Kontra: "Took about 3 hrs and 7 tries online to book as the price rose each time. At airport we were charged an additional fee for luggage. Waiting for boarding there was no P.a. and we couldn't here our boarding call. We didn't eat thinking we were going to be served a meal. They wanted to charge for meal. We had never had any of those with other airlines and this was our 11th flight in the last 4 weeks. We will avoid Asia air and let my friends know also. jerry Moes"