Excellent service onboard.
Take Off dan Landing nya sangat nyaman hampir tidak ada getaran, saat di udara juga sangat nyaman... Terlebih lagi jadwal penerbangan nya sangat on time,,, semoga selalu seperti ini dan akan lebih baik lagi kedepannya, sukses selalu Garuda Indonesia...👍🏻👍🏻👍🏻
Jadwal keberangkatan pukul 13.50 terbangnya pukul 14.25, tiba fi Palembang jadwal pukul 15.00 realita tiba pukul 15.25, dalam penerbangan sangat baik, kru juga profesional,status di udara sangat nyaman termaduk take off dan landing sangat soft...👍🏻👍🏻👍🏻
Pro: "Comfortable seats"
Kontra: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Kontra: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Kontra: "Food can be better."
Pro: "Crews are friendly"
Kontra: "Delays should be reduced"
Pro: "Food was nice"
Kontra: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Pro: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Kontra: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Pro: "Seating was comfortable."
Kontra: "Different selection of food."
Pro: "Everything was good"
Kontra: "Baggage claim in Bali very slow"
Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."
Pro: "On time smooth flight"
Pro: "The cabin crew was great!"
Kontra: "Keep going with the excellent job, Garuda"
Pro: "Excellent cabin service"
Kontra: "All seats need to be renewed urgently"
Pro: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Kontra: "There is nothing not to like."
Kontra: "Meal was terrible"
Pro: "Staff very accomadating throughout the flight"
Kontra: "NA"
Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pro: "As above"
Kontra: "Nothing"
Pro: "Although not asked, I was reseated to a front row seat, which has more space."
Kontra: "Delay of 30 minutes without any explanation. Contrary to other times, the food was tasteless."
Pro: "Probably the best food I’ve had on a business class flight."
Kontra: "Entertainment just OK. Garuda lounge in Bali dire"
Kontra: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Pro: "Service and comfort during fly"
Kontra: "A but delay"
Pro: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Kontra: "I'm a bit get bored with the food."
Pro: "Excellent and plentiful food."
Kontra: "Limited storage in business class seat"
Pro: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Kontra: "Nothing"
Pro: "I loved the food and the headrest bit."
Kontra: "nothing really!"
Pro: "Planes are confortables"
Kontra: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Pro: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Kontra: "see message above"
Kontra: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
Pro: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Kontra: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Pro: "Amazing food. Really great crew. Highly recommend trying them"
Kontra: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Pro: "Good food, modern plane, professional staff. Punctual"
Kontra: "N/A"
Pro: "Warm crew and comfortable flight,take off and landing."
Kontra: "Nothing much."
Pro: "Crew were very attentive."
Pro: "In flight entertainment provided a lot of options. Good leg space in between seats"
Kontra: "I didn't enjoy the meal mich"
Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pro: "Very friendly staff, professional. On-time and efficient."
Kontra: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Pro: "the food was good, but the use of SO much plastic is horrible."
Kontra: "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
Pro: "Crew members were friendly and helpful"
Kontra: "Knee room was very tight.."
Pro: "Super fast little flight. Nice that they include snacks on such a short leg."
Kontra: "Unbearably hot plane before we pulled away. Someone dropped the ball on climate control."
Pro: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Pro: "The staff, on time departure and everything was friendly."
Kontra: "Nothing"
Kontra: "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
Pro: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Kontra: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Pro: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Kontra: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pro: "Citilink always does the best to smoothen the boarding process."
Kontra: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pro: "High commitment to be on time."
Kontra: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pro: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Kontra: "Advertise with merchandise, which is not available."
Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
Pro: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Kontra: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pro: "Citilink always does the best to smoothen the boarding process."
Kontra: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pro: "High commitment to be on time."
Kontra: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pro: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Kontra: "Advertise with merchandise, which is not available."
Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
Pro: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Kontra: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pro: "Citilink always does the best to smoothen the boarding process."
Kontra: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pro: "High commitment to be on time."
Kontra: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pro: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Kontra: "Advertise with merchandise, which is not available."
Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
Jadwal keberangkatan 17.30 real nya jadi 18.20, delay hampir 1 jam, pramugari nya cuek kurang ramah, kok batik air layanannya mrosot, atau mungkin hanya di penerbangan kali ini saja... Dijaga dong playanan dan kwalitasnya kan harga tiket batik air lebih mahal dari maskapai lain...😔
Pro: "Good service thanks you"
Pro: "Resorted to Malindo/Batik just to get home after Mt Agung eruptions - so points for at least flying. Very good seat pitch in economy, let down by an uncomfortable back with no head rest."
Kontra: "The food was utterly appalling, providing a new level of disappointment. I'm convinced my tray table would have been easier to chew than the three dehydrated lumps of so-called chicken thrown on top of land overcooked rice, together with something that was allegedly once an egg - which I couldn't even stomach."
Pro: "Modern plane, good price, friendly staff"
Kontra: "Plane landed very hard and felt like pilot was struggling for control (or still learning). Luggage took long time to come out and after abot 10 min of luggage just stopped and we found out that rest of our luggage was coming out of another carousel. Nobody told us, we had to find out ourselves when we couldn't find our luggage. Communication is important"
Jadwal keberangkatan 17.30 real nya jadi 18.20, delay hampir 1 jam, pramugari nya cuek kurang ramah, kok batik air layanannya mrosot, atau mungkin hanya di penerbangan kali ini saja... Dijaga dong playanan dan kwalitasnya kan harga tiket batik air lebih mahal dari maskapai lain...😔
Pro: "Good service thanks you"
Pro: "Resorted to Malindo/Batik just to get home after Mt Agung eruptions - so points for at least flying. Very good seat pitch in economy, let down by an uncomfortable back with no head rest."
Kontra: "The food was utterly appalling, providing a new level of disappointment. I'm convinced my tray table would have been easier to chew than the three dehydrated lumps of so-called chicken thrown on top of land overcooked rice, together with something that was allegedly once an egg - which I couldn't even stomach."
Pro: "Modern plane, good price, friendly staff"
Kontra: "Plane landed very hard and felt like pilot was struggling for control (or still learning). Luggage took long time to come out and after abot 10 min of luggage just stopped and we found out that rest of our luggage was coming out of another carousel. Nobody told us, we had to find out ourselves when we couldn't find our luggage. Communication is important"
Jadwal keberangkatan 17.30 real nya jadi 18.20, delay hampir 1 jam, pramugari nya cuek kurang ramah, kok batik air layanannya mrosot, atau mungkin hanya di penerbangan kali ini saja... Dijaga dong playanan dan kwalitasnya kan harga tiket batik air lebih mahal dari maskapai lain...😔
Pro: "Good service thanks you"
Pro: "Resorted to Malindo/Batik just to get home after Mt Agung eruptions - so points for at least flying. Very good seat pitch in economy, let down by an uncomfortable back with no head rest."
Kontra: "The food was utterly appalling, providing a new level of disappointment. I'm convinced my tray table would have been easier to chew than the three dehydrated lumps of so-called chicken thrown on top of land overcooked rice, together with something that was allegedly once an egg - which I couldn't even stomach."
Pro: "Modern plane, good price, friendly staff"
Kontra: "Plane landed very hard and felt like pilot was struggling for control (or still learning). Luggage took long time to come out and after abot 10 min of luggage just stopped and we found out that rest of our luggage was coming out of another carousel. Nobody told us, we had to find out ourselves when we couldn't find our luggage. Communication is important"
Kontra: "3 1/2 hours late in taking off. No explanation. No compensation."
Pro: "the speed of boarding and despite the cost, the airline still provides food. The quality is not of the issue. Your crew was polite and patient Thanks"
Kontra: "the flight was a bit delayed and no communication indicating anyupdate"
Pro: "Spacy leg room, free seat number, experienced pilots (smooth take-off and landing), and free 20kg baggage."
Kontra: "Flight delayed because have to wait another inbound flight because they seems have no backup airplane. Web check-in only available 24 hours before scheduled departure."
Kontra: "3 1/2 hours late in taking off. No explanation. No compensation."
Pro: "the speed of boarding and despite the cost, the airline still provides food. The quality is not of the issue. Your crew was polite and patient Thanks"
Kontra: "the flight was a bit delayed and no communication indicating anyupdate"
Pro: "Spacy leg room, free seat number, experienced pilots (smooth take-off and landing), and free 20kg baggage."
Kontra: "Flight delayed because have to wait another inbound flight because they seems have no backup airplane. Web check-in only available 24 hours before scheduled departure."
We had almost 1 hour delay on a 40 minutes flight.
No, price/performance is excellent
Pro: "Nothing"
Kontra: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pro: "We didn’t crash."
Kontra: "Everything."
Pro: "We didn’t crash."
Kontra: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pro: "on time and landed faster than schedule"
Pro: "Cheap tickets"
Kontra: "Flight attendants were not friendly. This is rare for Indonesia."
Pro: "Nothing"
Kontra: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Pro: "Prompt, modern plane"
Kontra: "Bag of peanuts"
Kontra: "2 hour delay with no explanation. Checked bag arrived very wet."
Kontra: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Kontra: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pro: "fast check in"
Kontra: "delay no F&B provided during flight no in flight entertainment"
Pro: "Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours."
Kontra: "4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more."
Pro: "Lion air include the bagage in the flight price."
Kontra: "even web check in already, we still have to Q-up."
Pro: "Promo price"
Kontra: "Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well."
We had almost 1 hour delay on a 40 minutes flight.
No, price/performance is excellent
Pro: "Nothing"
Kontra: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pro: "We didn’t crash."
Kontra: "Everything."
Pro: "We didn’t crash."
Kontra: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pro: "on time and landed faster than schedule"
Pro: "Cheap tickets"
Kontra: "Flight attendants were not friendly. This is rare for Indonesia."
Pro: "Nothing"
Kontra: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Pro: "Prompt, modern plane"
Kontra: "Bag of peanuts"
Kontra: "2 hour delay with no explanation. Checked bag arrived very wet."
Kontra: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Kontra: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pro: "fast check in"
Kontra: "delay no F&B provided during flight no in flight entertainment"
Pro: "Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours."
Kontra: "4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more."
Pro: "Lion air include the bagage in the flight price."
Kontra: "even web check in already, we still have to Q-up."
Pro: "Promo price"
Kontra: "Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well."
We had almost 1 hour delay on a 40 minutes flight.
No, price/performance is excellent
Pro: "Nothing"
Kontra: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pro: "We didn’t crash."
Kontra: "Everything."
Pro: "We didn’t crash."
Kontra: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pro: "on time and landed faster than schedule"
Pro: "Cheap tickets"
Kontra: "Flight attendants were not friendly. This is rare for Indonesia."
Pro: "Nothing"
Kontra: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Pro: "Prompt, modern plane"
Kontra: "Bag of peanuts"
Kontra: "2 hour delay with no explanation. Checked bag arrived very wet."
Kontra: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Kontra: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pro: "fast check in"
Kontra: "delay no F&B provided during flight no in flight entertainment"