Pro: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Kontra: "Better service from the crews."
Pro: "The whole business class experience"
Kontra: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pro: "The crew was excellent."
Kontra: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pro: "New aircraft"
Kontra: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Kontra: "The aircraft was very cold and chilly."
Pro: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pro: "The service was excellent"
Pro: "Food, service"
Kontra: "The space"
Pro: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pro: "Nothing special."
Kontra: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Kontra: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pro: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Kontra: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pro: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pro: "Excellent crew and very well dressed and always smiling"
Kontra: "The lights were switched off for a very long time. That can be avoided"
Pro: "Crew was attentive and made extra effort to meet special requests from passengers."
Pro: "crew handled the tough crowd well, but were not extremely hospitable"
Kontra: "food was disgusting"
Pro: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Kontra: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Kontra: "Change the food menu, boring with the same menu"
Kontra: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Pro: "The crew was great as usual. The food was good"
Kontra: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Kontra: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pro: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Kontra: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pro: "check in went smoothly. helper was friendly and helpful."
Pro: "Easy red eye flight, just slept the whole way"
Kontra: "Singapore airline is always awesome. Crew professional and very caring"
Pro: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Kontra: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Pro: "Entertainment ok but not newest, boarding smooth, food ok"
Kontra: "Long waiting time for baggage, food not exceptional"
Pro: "I reallyiked th service from the crew"
Kontra: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Pro: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Kontra: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pro: "Great service and comfort."
Kontra: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pro: "Great experience"
Kontra: "Seating arrangement was bad"
Pro: "great crew service. my first time flying with singapore airlines. they delivered!"
Pro: "Loved the hot towel service"
Kontra: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pro: "It was good"
Kontra: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Kontra: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pro: "The service crew served us well. They are friendly and helpful"
Kontra: "Too many Indian movies"
Pro: "everything are okey"
Pro: "The attendants are pleasant to the eye, thats about it."
Kontra: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Pro: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pro: "Helpful crew. Full food service!"
Pro: "everything is perfect"
Kontra: "the food on Silk Air can be better"
Pro: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Kontra: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Pro: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pro: "Efficient boarding and arrival"
Kontra: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pro: "All went great"
Kontra: "I liked all - end to end excellent service"
Pro: "Friendly staff."
Kontra: "Kids' meal didn't have fruits. No cellphone charger."
Pro: "The wonderfully kind and friendly air hosts and hostesses"
Pro: "Good service and entertainment."
Kontra: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pro: "No fuss flight but lacking that something extra"
Pro: "Good service"
Kontra: "spicy chicken too spicy!"
Pro: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Pro: "Everything was fine."
Kontra: "Not much."
Pro: "Spacious and comfortable"
Kontra: "Food was pretty bad"
Pro: "Seat was comfortable and food was nice."
Kontra: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Kontra: "A better selection of movies and a bit more legroom."
Pro: "The crew is better than many, but not as “all smiles” as I remembered"
Kontra: "More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy"
Pro: "Everything except the food which is mostly chinese."
Kontra: "They could add some variety into their menu which is mostly chinese"
Pro: "The crew was very attentive and the seats were comfortable."
Kontra: "Baggage claim took forever. I waited 45 mins for mine to show up."
Pro: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
Pro: "Really enjoyed flying with Eva air."
Kontra: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Pro: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Kontra: "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
Kontra: "Food and not enough snacks available. FA is not friendly"
Pro: "Very accommodating"
Kontra: "Nothing to report"
Pro: "Flight attendants stand out as a great example of customer serve."
Kontra: "Seats were tight"
Pro: "Great crew, impressive washrooms, food was wholesome and warm"
Kontra: "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
Pro: "Crew friendliness"
Kontra: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Pro: "Liked the food and overall atmosphere. Stewardesses were great."
Kontra: "Didn't like the 9 hr & 40 min layover in Taipei."
Pro: "Everything about my flights.."
Kontra: "None.. they were very acoomodating of my request esp my seats"
Pro: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Kontra: "Nothing I didn't like"
Pro: "Flight attendants are very polite and helpful. Huge leg room."
Pro: "That they speak English really well"
Pro: "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."
Kontra: "Customer service and entertainment were awful"
Pro: "Food was great, metal utensils were a plus."
Kontra: "Seat’s reclining angle is about odd/uncomfortable for me."
Pro: "\the well trained wheel chair servers. They care."
Pro: "A bit spacious seat in economic class"
Kontra: "Too crowded due to 4 airlines come together"
Pro: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Kontra: "Entertainment choices were too few, and there were only a few newly released movies."
Pro: "Onboard foods and entertainment are good."
Kontra: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Pro: "Timely flight, no delays."
Kontra: "There were no issues."
Pro: "On time"
Kontra: "Can't complain"
Pro: "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Kontra: "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Pro: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
Pro: "I would take EVA air again!"
Kontra: "Food made me sick for 5 days. Ruined my first week in Philippines, cost so much money because I couldn't leave my hotel."
Pro: "economy plus was well worth the extra money"
Pro: "Overall service was amazing."
Kontra: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pro: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Kontra: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
Pro: "Entertainment and arrived 1 hr early as scheduled."
Kontra: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Pro: "I like the crew they're very generous and kind"
Kontra: "The choices of the food, and need more movies and music,not just asian music but also american"
Kontra: "I had a strange experience with flight attendants who were obsessed with open and closed Windows (honestly why does it matter?) and was constantly being told to take off headphones which no other airlines make you do anymore. The flight attendants were just overbearing and rude at times."
Pro: "Attentive crew, good washrooms, comfy but still an airplane."
Kontra: "Food wasn't great. Entertainment needs to be updated."
Pro: "Staff were very nice and checked in on passengers often."
Kontra: "the kid was kicking the back of my seat for 12hrs...."
Pro: "Easily my favorite airline for flights to Asia. Plenty of seat room in economy and possibly the world's prettiest stewardesses. Food is decent, service is efficient and friendly and the entertainment is excellent. When you factor in the price, impossible to beat, plus I really like landing in the morning much better than in the middle of the night, as it seems to minimize my jet lag. Did I mention that the stewardesses are all 10's?"
Kontra: "Best airline I have ever flown, my sixth roundtrip and they never disappoint"
Pro: "The flight attendants were friendly and attended to everybody's needs."
Kontra: "The food was not good, however they did try to make accommodations for my daughter whose vegetarian request got dropped."
Pro: "Excellent and friendly staff, food and seat comfort were above standards and a pleasent surprise, seat entertainment was excellent as well"
Kontra: "Prem. Economy underseat storage is limited in center section due to seat mount locations"
Pro: "Yes, Crew was amazing and timing was perfect."
Kontra: "Excellent performance"
Pro: "Crew did a great job keeping the long 11hour flight manageable!"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Kontra: "No complains. Qatar has always been my preferred airline."
Kontra: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Kontra: "Everything thing is fine"
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "courteous service and a clean modern airplane"
Kontra: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pro: "The entertainment was reasonable, I enjoyed the festive choices."
Kontra: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pro: "The trip was very comfortable and food suited me"
Pro: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pro: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Kontra: "Snacks and drinks could be betteri"
Kontra: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pro: "On time Very convenient price compared to other airlines"
Pro: "Went out of their way to be helpful"
Pro: "On business class, so service was extraordinary"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "The best airline I have ever flown."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Pro: "The treatment"
Kontra: "It was too late"
Pro: "Hospitality and food."
Kontra: "Seats are not comfortable."
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Kontra: "this time food was not that good which when traveled before."
Pro: "The crew service"
Kontra: "The cost of internet access"
Kontra: "Seats are way uncomfortable and small"
Kontra: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Pro: "Service was on point. The crew was very helpful."
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "We enjoyed the comfort, food , staff and entertainment."
Kontra: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Pro: "Good attentiveness from crew, food was fine. Entertainment was good."
Kontra: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Pro: "attentive crew food was good"
Kontra: "old entertainment options little space to move about"
Pro: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Kontra: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Kontra: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Pro: "Good entertainment choices"
Kontra: "One of the rudest check-in staff I have ever dealt with"
Pro: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Kontra: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Pro: "Food and crew"
Kontra: "Lost baggage no one knows anything."
Kontra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Kontra: "the flight was canceled."
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "Nice flight attendants, frequent fluid services."
Kontra: "There was no Wifi in the plane."
Pro: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Kontra: "Offer cappuccino along with coffee, tea, and juice."
Kontra: "Just because I have bought my ticket on points I was not given a chauffeur driver."
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "Was punctual. Crew little neurotic"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "Crew and services were amazing. The seats and seating arrangement including all amanities are excellent."
Kontra: "Lounge at Ahmedabad airport is way undersized and below average expextations in terms of furniture, food and beverages and quality of service."
Pro: "Seating and entertainment was very good."
Kontra: "Hindu Non vegetarian meals could have been better"
Kontra: "there is a technical issue with the headset input and thus the entertainment system did not work."
Pro: "Food comfort"
Pro: "Comfortable overall, not much turbulance"
Pro: "Great and friendly cabin crew. Lots of movies to chose. Food was great."
Kontra: "All was great"
Pro: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Pro: "Everything was good especially the spacious seats and food"
Pro: "Food is good . Service is good"
Kontra: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Pro: "Crew were friendly Entertainment was good"
Kontra: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pro: "Emirates is the best Airline"
Kontra: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Pro: "Very clean. New fixtures nice screen"
Pro: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Kontra: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Pro: "Attention to detail all the way"
Pro: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Kontra: "baggage policing"
Kontra: "Kitch design, fat people should not be allocated middle section seats"
Pro: "So roomy on the a380 Vegetarian food great"
Pro: "Crew was great, entertainment options expansive, food decent"
Kontra: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
Pro: "Nice trip"
Kontra: "Every thing"
Pro: "Great hospitality from the crew and quality plane facilities."
Pro: "Staff was great, plane was comfortable."
Kontra: "Flight got delayed and had to stay in Dubai over night. I was provided with the hotel voucher when I enquiried about the delay but the staff did not give me enough information how to get to the hotel. He seems so caught up with other stuff. I was standing there clueless. The sceen on entertainment unit was too dark and the buttons were not working properly on the screen."
Pro: "Flight was comfortable, plenty of legroom, good entertainment options"
Kontra: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Pro: "I appreciate that staff disrupts passengers as least as possible, and is generally helpful."
Kontra: "Food was better on the way to Dubai/Kochi but definitely not bad."
Pro: "Everything was excellent. Emirates is a quality airway."
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pro: "The food was great. Flight attendants were nice and polite."
Kontra: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Kontra: "Medicore service tryed almost all major airlines,"
Pro: "Very good airline with professional stafff and much better comfort than most other airlines"
Kontra: "The food was pretty bad. I didn't even eat on the return flight."
Pro: "Good movie selection Comfortable seats"
Kontra: "No internet Food was not tasty"
Pro: "lovely crew"
Kontra: "no complaints"
Pro: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Kontra: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Pro: "It was a nice flight"
Pro: "Excellent service, as expected."
Kontra: "Delayed by an hour, was not communicated properly at the airport."
Pro: "See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts."
Kontra: "For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules."
Pro: "The upgraded me to Business Class, an unique experience."
Kontra: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
The most attentive crew and although we were a little late leaving ( missing passenger) flight experience more than compensated . Best flight attendants I have flown with in 50 years !!
VN661 flight, the A321 seats are starting to show heavy sign of wear and tear
Pro: "They boarded the plane early, which meant we arrived at our destination early."
Kontra: "All we got was a bottle of water."
Pro: "Food and crew"
Kontra: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Pro: "Plane is good"
Kontra: "Delay 2x poor"
Pro: "Friendly crew. Short flight, very efficient"
Kontra: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
Kontra: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Pro: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Kontra: "Every one of our legs was delayed, which contributed to tight transit times."
Pro: "Everything was great."
Kontra: "Everything was up to part"
Pro: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Kontra: "Boarding was behind schedule and we arrived slightly late."
Pro: "We love how they service food and drink."
Kontra: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Pro: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Kontra: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Kontra: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Pro: "Crew was excellent and the flight was great."
Kontra: "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
Pro: "Early departure and arrival. Amazing"
Pro: "Short flight"
Kontra: "The airport is about 40 km away from Nha Trang"
Kontra: "Was ok"
Pro: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Kontra: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
Pro: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Kontra: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Pro: "Flight attendants are friendly"
Kontra: "Food is a bit pedestrian"
Kontra: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Pro: "The clean and modern aircraft."
Kontra: "The food could be improved"
Pro: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Pro: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Pro: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Kontra: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Pro: "Very good experience especially compared to USA airlines"
Pro: "Overall a good airline. Full meal served even on a short hour and half flight."
Kontra: "The air con wasn't on until we were in the air"
Pro: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Kontra: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Pro: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Kontra: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Kontra: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Pro: "Comfortable seats, but that was about it. Just ok."
Kontra: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Pro: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Kontra: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Pro: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Kontra: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Pro: "Everything was good honestly"
Pro: "Was able to change seat to exit row; not crowded; A350 is a really nice plane. Vietnam Airlines has amazingly friendly and helpful crew, extremely pleasant. Catering from Japan is edible. Delta Platinum gives you lounge access in Osaka and HCMC."
Kontra: "A/V system was on the fritz for the whole plane; was not activated until 45 minutes into the flight and then kept cutting out for all passengers. I just gave up and slept."
Pro: "I cancelled this flight and went to Singapore instead on VietJet."
Kontra: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Pro: "Easy to change flight. Lots of leg room. Friendly service."
Pro: "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."
Kontra: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Pro: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Kontra: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Pro: "Great staff, clean plane and modern"
Kontra: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Pro: "No comment"
Kontra: "No comment"
Pro: "Food was tasty. Staff very courteous"
Pro: "Crew on the planes were nice (though the people at the check-in desk were a little less so)"
Kontra: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). They even told me I couldn't have more than one green salad because "only one per person." Thanks! In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- the longer flight had very little Western, Korean, or Japanese entertainment. The shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."