Kontra: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pro: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Kontra: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pro: "everything, the crew was efficient"
Kontra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Kontra: "The seat (B787-10) is so cramp!!!"
Pro: "Amazing staff and service!"
Pro: "I liked the size of the cups for drinks: smaller than usual."
Kontra: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pro: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Kontra: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Kontra: "Raise the cabin temperature"
Pro: "Amazing crew, great seating area and tasty menu."
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Pro: "Cabin crew were great"
Kontra: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pro: "Foods. Drinks. Entertainment."
Kontra: "Nothing. Everything’s so perfect!"
Pro: "Generally good Flight was operated by Silk Air"
Kontra: "Entertainment score is not meaningful because of the short flight time."
Pro: "Seating was spacious, crew was attentive. Boarding was efficient."
Kontra: "The food choice was not pleasing to me."
Pro: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pro: "The trip was horrible we have to sit separately three places."
Pro: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Kontra: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Kontra: "The desserts. The bun."
Pro: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pro: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Kontra: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pro: "Excellent service"
Kontra: "Very poor on board entertainment"
Pro: "Excellent flight experience"
Pro: "The aircrafts, on-board service on Sin Dxb route"
Kontra: "The thing that Inhad to fly Silk Air with one of four flights."
Pro: "Entertainment excellent, cabin crew superb"
Kontra: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pro: "great crew service. my first time flying with singapore airlines. they delivered!"
Pro: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Kontra: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pro: "Seats, crew"
Kontra: "Nothing else other than above"
Pro: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Kontra: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pro: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Kontra: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pro: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pro: "The friendliness of the staff, the food and overall the experience."
Kontra: "That our bags weren't check in all the way to SEA"
Pro: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Kontra: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pro: "Service was best in class"
Kontra: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pro: "Great flight amazing service"
Pro: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pro: "Fast boarding"
Kontra: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pro: "Lots of movie and game options"
Kontra: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pro: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Kontra: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pro: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pro: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Kontra: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Pro: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Kontra: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pro: "We lucked out and got seats with leg room! Yeah!!!! Thank you."
Kontra: "Breakfast was very late into CPH and they only had one choice... Think maybe some ovens were not turn on!"
Pro: "No issues great airline"
Kontra: "All good"
Pro: "Crew was great. Boarding was efficient and timely."
Kontra: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Pro: "Great Atmosphere, people and delicious food. It's a pleasant flight"
Kontra: "The only thing, couple of the flight attendants seems bossy and order us to move and put down our hand bag. I won't be comfortable to let my handbag with some cash and passport on it to leave it under the chair."
Take Off dan Landing nya sangat nyaman hampir tidak ada getaran, saat di udara juga sangat nyaman... Terlebih lagi jadwal penerbangan nya sangat on time,,, semoga selalu seperti ini dan akan lebih baik lagi kedepannya, sukses selalu Garuda Indonesia...👍🏻👍🏻👍🏻
Jadwal keberangkatan pukul 13.50 terbangnya pukul 14.25, tiba fi Palembang jadwal pukul 15.00 realita tiba pukul 15.25, dalam penerbangan sangat baik, kru juga profesional,status di udara sangat nyaman termaduk take off dan landing sangat soft...👍🏻👍🏻👍🏻
Pro: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Kontra: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pro: "Everything was on time."
Kontra: "Entertainment and especially food"
Pro: "Crew pelayanan bagus"
Kontra: "TV nya mati. Turun di tengah parkiran, naik bis."
Pro: "Food was nice"
Kontra: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Kontra: "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
Pro: "Crew was good on flight and food was delicious."
Kontra: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Pro: "Seating was comfortable."
Kontra: "Different selection of food."
Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."
Pro: "Crew always polite"
Pro: "Flight was not full. Had open seats around me so it was comfortable."
Kontra: "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
Pro: "Nothing 2 hours late Had to watch commercials on the seat tv screen."
Kontra: "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
Pro: "Amazing in business class"
Kontra: "Meal was terrible"
Pro: "Fast boarding"
Kontra: "Food is low quality. Nothing special."
Pro: "It was a direct flight. The greeting crew member at boarding was nice."
Kontra: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Kontra: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Kontra: "Cabin temperature was very cold"
Pro: "The level of care given I required wheelchair assistance to the aircraft."
Kontra: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Pro: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Kontra: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Pro: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Kontra: "I didn't like food options on the way back....."
Pro: "Probably the best food I’ve had on a business class flight."
Kontra: "Entertainment just OK. Garuda lounge in Bali dire"
Pro: "Garuda is the best"
Kontra: "I like all"
Pro: "Boarding crew was great and general business class seating"
Kontra: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Pro: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Pro: "On time, entertainment on the board, good quality service."
Pro: "Staff greeting"
Kontra: "Food, narrow seat, entertainment selection"
Kontra: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Pro: "Non stop"
Kontra: "Delay by 2 plus hours!"
Pro: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Kontra: "see message above"
Pro: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pro: "Amazing food. Really great crew. Highly recommend trying them"
Kontra: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Pro: "Good service, clean plane, friendly staff"
Kontra: "Very small amount of food, no refill on drinks!"
Pro: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Pro: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Kontra: "Flight was delayed by more than one hour."
Pro: "In flight entertainment provided a lot of options. Good leg space in between seats"
Kontra: "I didn't enjoy the meal mich"
Pro: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Kontra: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Pro: "Gracious, smiling, helpful cabin crew."
Kontra: "Trying to sleep in economy."
Pro: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Pro: "Food, flight, service, entertainment, free checked bag"
Pro: "Crew service and punctuality of takeoff/arrival"
Kontra: "Leg room too small"
Pro: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Pro: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Pro: "Great service and food"
Pro: "Good flight, staff very good"
Kontra: "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
Poor booking website other travel agents are more competent. Flights on transit does not require visa
Soulless machine on the boarding that doesn’t allow even 100gr of overweight. Old airplane in poor condition.
Bring AVOD back to the plane
2 hours to check-in, flight delayed 90 min, no timely information. Horrible experience
Pro: "Quick , professional boarding . Smoth take off and landing"
Kontra: "Baggage unload time"
Kontra: "Flight attendant presentation (uniforms were not very high quality)"
Pro: "stewards helped us with all our baby bags"
Kontra: "not chewing on my knees for 4 hours would have been nice"
Pro: "Boarding time and departure time very good. Easy and fast check in"
Pro: "Again Delayed"
Kontra: "Missed appointment delayed as usual"
Pro: "Clean and crew"
Kontra: "2.5 hour delay. Not worth it."
Kontra: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Kontra: "I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!"
Pro: "It arrived on time"
Kontra: "Very snel legroom, no included food, no free water, no inflight entertainment"
Kontra: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pro: "Meals are delicious although not all items were available without prebooking."
Kontra: "It was very cold during the flight. No blankets available - only for sale."
Kontra: "Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!"
Pro: "The flight was on time and the food was ok"
Kontra: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Pro: "Check-in and boarding very easy"
Kontra: "All ok"
Pro: "We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good."
Kontra: "No entertainment on the aircraft."
Kontra: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."
Kontra: "It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff."
Kontra: "it was late, quality of experience was poor- from predeparture to landing"
Pro: "Easy check in and boarding. On-time flight."
Kontra: "I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism."
Pro: "absolutely nothing about the flight was"
Kontra: "I paid for exit row seating and didnt get it"
Pro: "Cabin crew was nice and polite."
Kontra: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"
Pro: "Landing 20mins early."
Kontra: "Going by bus to & from the plane. Waiting for luggage"
Pro: "Cheap flight, landing at T2"
Kontra: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Kontra: "They charged me $186.43 USD"
Pro: "fast and cheap"
Kontra: "Seats too cramped"
Pro: "You get what you pay for. I paid for a low cost carrier flight that fit my schedule. I paid for extra baggage and an exit row seat. I was fine with all of what I got. A flight attendant sang a few songs on his guitar to entertain us."
Kontra: "Maybe the luggage took too long to come out. Everything else, I get that I paid for a lower fare seat and airline. No complaints."
Pro: "Got to my destination 30 mins early!"
Kontra: "No charging dicks or entertainment"
Pro: "The service was excellent"
Pro: "We got there."
Kontra: "Late departure, charged for baggage, cramped seating."
Pro: "Actually getting to Bali"
Kontra: "30mins before scheduled boarding notification of flight delayed was displayed with no explanation. I had to google about the volcano once again causing delays & cancellations, although AirAsia takes a different route so this shouldn't have been a problem. Departure time comes & goes. finally we take off 35mins after schedule, the captain making some excuse of rescheduling, no mention of volcano. Rough flight, very bumpy take off and landing, probably the worst I've experienced including small military planes! I paid for a drink but never received my change with the crew member never looking at me once afterwards so I could never get his attention. Then there was the airport.....!"
Kontra: "Baggage collection at DPS was way too long."
Pro: "Crew manager sang us some songs as we descended to Perth"
Kontra: "Seat space for legs a little cramped for taller folks."
Kontra: "From prior reviews I knew enough to allow nearly four hours to make the change from domestic (Bali to Jakarta) to international (Jakarta to Tokyo) upon arrival in the Jakarta airport. Good thing! Our early evening Bali flight was delayed by almost an hour; more importantly, the bus-to-arrival, baggage claim, bus-to-international terminal-with-luggage took nearly ninety minutes to figure out and execute (not AirAsia's fault, obviously, but still a planning issue). Adding the long walk from check-in to gate and the immigration process meant in the end we made our connection with less than thirty minutes to spare. Otherwise the flight was fine. No complaints about the ticket price either."
Kontra: "We staied alot in the airport waiting the delayed flight without parior commuincation The plan was so noisy We were not notified before that our luggages were not included in the ticket price so we spent time trying to pay online but the website was so bad and then we paied cash The plan was so cold which made me feel sick and no plankets to use The take off and the landing were terriple Even no pottle of water served all have to be paid by the passengers !!"
Pro: "Crew on board are very polite"
Kontra: "They sell the tickets so cheap but lots of hidden charges I checked online on their website the baggage allwanc and it was from Bali to Jakarta 15kg and any extra weight up to 30 kg you pay 20 usd more by the time I arrived there they wanted to charge me 120 usd for my bags .agents at the counter were rude and they sent me to Air Asia office in the Airport where the agents there were even more rude and the lady was just screaming at me and pointing in my face with her finger and she never even offered any solution and she mentioned that the charge is mentioned online .I asked her to show me as I had a screen shot for the Web page but instead she was still shouting and pointing at me . Finally one agent at the counter informed me that I'm allowed to have two handbags so I can remove some staff from my suite case and carry them as handbag which was never mentioned before from any other agent .and this 120 usd were never mentioned on the website as I'm an airline staff as well and I know how to read terms and conditions. Above all I tried to write feedback online guess what !? They don't have this option. First and last time I fly with this cheap airline I'm not willing to pay money to get insulted"
Pro: "The crew was very nice and professional"
Kontra: "I fly a lot and this was the most uncomfortable flight I have ever taken."
Kontra: "Boarding to the plane was terrible. Plane was delayed but two other flights had to board at the same terminal so there was a lot of confusion about boarding. There was a last minute terminal change and 3 different flights had to share the same terminal to board the bus to the planes."
Pro: "AirAsia is the budget option"
Kontra: "Nothing really. You get what you pay for"