Temukan tiket murah ke Surabaya

Kontra: "Food can be better."

Pro: "Seating was comfortable."
Kontra: "Different selection of food."

Kontra: "New Aircraft with more seating space"

Pro: "Perjalanannya Tepat Waktu... Dan pelayanannya Sangat Baik Dan Ramah"
Kontra: "Terus pertahankan Pelayanannya...."

Pro: "Crew always polite"
Kontra: "Meals"

Pro: "NA"
Kontra: "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."

Pro: "Helpful crew staff who assisted arranging our next connection flight."
Kontra: "Food quality can be improved."

Pro: "Checkin process very smooth"
Kontra: "Boarding process, and gate assigned is quite far .."

Pro: "Despite a short delay fo boarding, everything's just great!"
Kontra: "a short delay on boarding"

Kontra: "Meal was terrible"

Pro: "It was a direct flight. The greeting crew member at boarding was nice."
Kontra: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."

Pro: "Staff very accomadating throughout the flight"
Kontra: "NA"

Pro: "Cabin crew services very friendly"
Kontra: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"

Kontra: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."

Pro: "On time"
Kontra: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."

Pro: "Quick boarding, good entertainment"
Kontra: "n/a"

Pro: "The level of care given I required wheelchair assistance to the aircraft."
Kontra: "Being woken up at 4am for breakfast, when I asked not to be woken up."

Pro: "Flight was normal. Nothing special. Flight wad on time."
Kontra: "Boarding didn't commence as started"

Pro: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Kontra: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."

Kontra: "The flight was on time, everything on schedule. Everything was good"

Pro: "The boarding procedure from CGK T3 is pretty smooth and good!"
Kontra: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."

Pro: "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
Kontra: "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."

Kontra: "Delayed"

Pro: "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
Kontra: "Nothing to dislike."

Pro: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Kontra: "I didn't like food options on the way back....."

Pro: "Food and service is excellent"

Kontra: "i didnt like the fact that the flight was cancelled and i was not notified the staff there were no help at all , overall pathetic by then having to take a later flight i then missed my connecting flight to Melbourne which in turn caused me to delay my return by a day then causing me to miss my transport back to my home which is three hours from the airport , i was told in Jakarta that someone would meet me in Melbourne on my arrival to make arrangment for my travel home but no one was there so i had to make my own way home costing me extra money . Overall my exsperience with your airline was a disaster for a so called international airline and i would never recomend to my friends to fly with you ."

Kontra: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."

Pro: "Excellent and plentiful food."
Kontra: "Limited storage in business class seat"

Kontra: "Jakarta Terminal 3 directions are not properly set up. Confusing"

Pro: "All the flight handling is fine all the way from Perth up to Jakarta"

Pro: "I loved the food and the headrest bit."
Kontra: "nothing really!"

Pro: "new plane list of movies"
Kontra: "food quality is not good to and fro flights"

Pro: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Kontra: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."

Kontra: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"

Pro: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."

Pro: "Love Fly Ing GA"

Pro: "GA always Great"

Pro: "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
Kontra: "That the return flight is overnight so we've had to choose jetstar on the way back"

Pro: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Kontra: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"

Pro: "bagus"
Kontra: "bagus"

Pro: "Crew always courteous"
Kontra: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."

Pro: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"

Pro: "One thing that i love about garuda indonesia is their service"
Kontra: "The entertainment system need more variation"

Pro: "Gracious, smiling, helpful cabin crew."
Kontra: "Trying to sleep in economy."

Pro: "Garuda Indonesia is just a very good airline."
Kontra: "The bad things is the luggage handling at smaller airports."

Pro: "Pretty on time"
Kontra: "The food is bad"

Pro: "It was my first time flying with Garuda Indonia and i was pleasantly surprised by the service of the airline. The crew was very friendly and we even received a on-flight bag with socks and eye mask, something I only get in business class in other airlines! The food was food, for airline standards and had 2 meals and 2 light snacks despite only being a 5.5h flight!"

Kontra: "Sin-Jkt Fish with Rice: rice was very salty"

Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."

Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."

Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."

Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."

Kontra: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."

Pro: "Good service thanks you"

Pro: "Resorted to Malindo/Batik just to get home after Mt Agung eruptions - so points for at least flying. Very good seat pitch in economy, let down by an uncomfortable back with no head rest."
Kontra: "The food was utterly appalling, providing a new level of disappointment. I'm convinced my tray table would have been easier to chew than the three dehydrated lumps of so-called chicken thrown on top of land overcooked rice, together with something that was allegedly once an egg - which I couldn't even stomach."

Pro: "Boarding was fast, aircraft clean"
Kontra: "Crew wasn't just unfriendly, they were really rude!"

Pro: "Air asia always ok"

Kontra: "Good"

Pro: "Clean and crew"
Kontra: "2.5 hour delay. Not worth it."

Kontra: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"

Kontra: "Flight delayed 4 times until 4 hours from the original flight time."

Kontra: "plane was late and queues at Bali airport beyond belief"

Pro: "Delayed 1 hour"

Pro: "Check-in and boarding very easy"
Kontra: "All ok"

Pro: "Crews are quite friendly"
Kontra: "Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia."

Pro: "Cheap"
Kontra: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."

Kontra: "Getting home"

Pro: "Friendly staffs - both on the Fllight as well as the Ground Staffs."
Kontra: "I cannot think of any"

Pro: "Service Crew"
Kontra: "The automated baggage system"

Pro: "The price is competitive"
Kontra: "The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|"

Pro: "Almost everything except for the seats.."
Kontra: "The seats.. too small.."

Kontra: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."

Pro: "Cabin crew was nice and polite."
Kontra: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"

Pro: "The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage."
Kontra: "Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped."

Pro: "On schedule, even a bit earlier on arrival. Good, polite crew."
Kontra: "So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg."

Kontra: "2 hours late"

Kontra: "Baggage collection at DPS was way too long."

Pro: "Crew manager sang us some songs as we descended to Perth"
Kontra: "Seat space for legs a little cramped for taller folks."

Pro: "Boarding was fast, aircraft clean"
Kontra: "Crew wasn't just unfriendly, they were really rude!"

Pro: "Air asia always ok"

Kontra: "Good"

Pro: "Clean and crew"
Kontra: "2.5 hour delay. Not worth it."

Kontra: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"

Kontra: "Flight delayed 4 times until 4 hours from the original flight time."

Kontra: "plane was late and queues at Bali airport beyond belief"

Pro: "Delayed 1 hour"

Pro: "Check-in and boarding very easy"
Kontra: "All ok"

Pro: "Crews are quite friendly"
Kontra: "Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia."

Pro: "Cheap"
Kontra: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."

Kontra: "Getting home"

Pro: "Friendly staffs - both on the Fllight as well as the Ground Staffs."
Kontra: "I cannot think of any"

Pro: "Service Crew"
Kontra: "The automated baggage system"

Pro: "The price is competitive"
Kontra: "The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|"

Pro: "Almost everything except for the seats.."
Kontra: "The seats.. too small.."

Kontra: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."

Pro: "Cabin crew was nice and polite."
Kontra: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"

Pro: "The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage."
Kontra: "Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped."

Pro: "On schedule, even a bit earlier on arrival. Good, polite crew."
Kontra: "So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg."

Kontra: "2 hours late"

Kontra: "Baggage collection at DPS was way too long."

Pro: "Crew manager sang us some songs as we descended to Perth"
Kontra: "Seat space for legs a little cramped for taller folks."

Pro: "Boarding was fast, aircraft clean"
Kontra: "Crew wasn't just unfriendly, they were really rude!"

Pro: "Air asia always ok"

Kontra: "Good"

Pro: "Clean and crew"
Kontra: "2.5 hour delay. Not worth it."

Kontra: "On time"

Kontra: "The air conditioner on this flight does jot okay"

Pro: "Basic no frills airline. Good baggage allowance"
Kontra: "Very poor website"

Kontra: "The flight was a pretty good flight for budget"