Temukan tiket murah ke Spanyol

Pro: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Kontra: "I can't think of anything that wasn't good."

Kontra: "My flight got canceled but nobody responded from flyus.com"

Pro: "Everything"
Kontra: "Nothing"

Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Pro: "The A330, despite being an old plane, had really good recline."
Kontra: "The entertainment was very outdated."

Pro: "aircraft so silent"
Kontra: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."

Kontra: "Headphones- only one channel."

Pro: "Crew was exceptional. QSuite very comfortable."

Kontra: "Entertainment on the Boeing 777 suffered from access problems"

Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"

Pro: "The airplane and clean"
Kontra: "The seats destination between them very small"

Pro: "The crew were fab"

Pro: "Ambiance"

Pro: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Kontra: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pro: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Kontra: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pro: "Nothing much."
Kontra: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"

Pro: "legroom"
Kontra: "being in the middle of three"

Pro: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Kontra: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."

Pro: "Very polite and friendly crew. Very helpful."
Kontra: "Did not have the duty free item I wanted in stock"

Pro: "Polite crew, food was pretty good."
Kontra: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pro: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Kontra: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Kontra: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pro: "crew was lovely and plane was very new"
Kontra: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pro: "The staff are great, the food is good."
Kontra: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"

Pro: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Kontra: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."

Pro: "Good service!! Good food!! Great staff!!"

Pro: "comfortable"
Kontra: "nothing"

Pro: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Kontra: "Plane wasnt clean enough specially toilet."

Pro: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"

Kontra: "going with RJ in the first leg"

Pro: "- Service - Food Quality"
Kontra: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"

Pro: "Boarding and crew were excellent."
Kontra: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."

Pro: "On general quite good"
Kontra: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."

Pro: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"

Pro: "Enterment"
Kontra: "Crew nice alway take care customer"

Kontra: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Kontra: "The trays of water could come around more frequently"

Pro: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Kontra: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

Pro: "Everything"
Kontra: "Nothing"

Pro: "-Cleanliness -on time arrival"
Kontra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Kontra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"

Pro: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."

Kontra: "Norhing really"

Pro: "Everything was good!"
Kontra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Kontra: "It was canceled while am at the airport and i rebooked"

Pro: "Like the friendly Crew ..."
Kontra: "Food"

Pro: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Kontra: "Boarding a bit haphazard"

Kontra: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pro: "Very good connection, big entertainment selection."
Kontra: "The crew and the service wasn't the best. A bit slow, and unfriendly. Not what I expected! It's been very cold."

Kontra: "more organized boarding"

Pro: "Amazing crew!"
Kontra: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."

Pro: "The Seat is good."
Kontra: "The check in counter welcoming should be better in Barcelona"

Kontra: "Better inflight entertainment"

Kontra: "Services of crew very poor specially onboard services in business class"

Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"

Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"

Pro: "Excellent flights in all respects."

Pro: "Good crew, comfy seats and good food and entertaning"
Kontra: "The boarding was terrible -lots of pushing and shoving"

Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"

Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"

Pro: "Everything was excellent."

Pro: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Kontra: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."

Pro: "Yes"
Kontra: "No"

Pro: "Nothing, it did not felt like an Emirates flight."
Kontra: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."

Kontra: "Not much food to eat."

Pro: "Legroom and seats Entertainment"
Kontra: "Slow service Sparing on refreshments"

Kontra: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pro: "Very efficient. Fab selection of movies."
Kontra: "I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!"

Kontra: "Internet on board wws not working"

Pro: "Xcellent"

Pro: "Seats were comfy and as expected perfect seat 79k"
Kontra: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"

Pro: "Crew was excellent but seemed stretched ."
Kontra: "Overall ICE was great but didn't seem to have many new films"

Pro: "Ice entertainment is great"
Kontra: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Pro: "Breakfast and lunch were both tasty"
Kontra: "Had to wait an hour for our bags at BHX"

Pro: "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
Kontra: "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"

Pro: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Kontra: "The delay in boarding! It’s hard work when traveling with a toddler."

Pro: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Kontra: "Nothing."

Kontra: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Pro: "The staff were pleasant and the food was passable"
Kontra: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."

Kontra: "Emirates did not allow us to select the food preference as we had booked through a third party. They literally starved us for 14 hours as we r vegetarian and could not eat meat laden foods."

Pro: "On time"
Kontra: "Non"

Pro: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Kontra: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Pro: "On time and Crew was helpful otherwise"
Kontra: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"

Pro: "Good Flight."
Kontra: "They changed the seats without asking."

Kontra: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"

Pro: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Kontra: "I cannot fault anything about his experience. Simply fantastic."

Kontra: "WiFi services were inadequate."

Kontra: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."

Pro: "Just about everything"
Kontra: "Not much"

Pro: "Staff did their best and were polite but ultimately had no solution for the issue"
Kontra: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."

Pro: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Kontra: "On the whole everything was acceptable."

Pro: "Seat comfort and some cabin crew we're really kind"
Kontra: "My screen was not very responsive to touch. Was challenging to navigate. I couldn't clearly hear the PA announcements"

Kontra: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"

Pro: "They boarded us very fast."
Kontra: "The food is same"

Pro: "A380 Emirates get better every time"

Pro: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Kontra: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."

Pro: "Quick online check-in and bag drop-off at the airport. Friendly cabin crew. Juices etc. offered in between meal/snacks"
Kontra: "Delayed take-off from Singapore once we had boarded-an hour just waiting to taxi. Delayed landing at Dubai due to volume of air traffic. This meant a very quick transfer to the London flight and no helpful assistance from cabin crew even though I asked for assistance, I had to hail a buggy down at the airport otherwise we would not have made it to our flight as I would not have been able to walk that far in the time available. If the flight had landed on time then there would not have been a problem."

Pro: "Everything is wonderful"
Kontra: "Tight Economy Class seats"

Pro: "It was a nice flight"

Kontra: "Love it"

Pro: "nothing"
Kontra: "3 hours delay for a flight of 1 h 45 min"

Pro: "The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience."
Kontra: "Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional"

Pro: "Conformt ,enjoy and on time"

Pro: "Crew were friendly and premium economy seats were spacious and comfortable"
Kontra: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."

Pro: "miracle fight landed on time"
Kontra: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"

Kontra: "flight delayed as usual"

Kontra: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"

Pro: "Crew was amazing and diligent !"
Kontra: "Food could have been better with some more options available onboard!"

Pro: "Yup all gud"
Kontra: "All gud"

Pro: "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
Kontra: "No complaints"

Pro: "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
Kontra: "Nothing"

Pro: "very friendly staff"
Kontra: "seats could be more comfortable for long flights, better food choice"

Pro: "On time, safe, standard service"

Pro: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Kontra: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."

Kontra: "I didn’t have a pillow."

Kontra: "Slow and old entertainment system. Bad seats"

Kontra: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"

Kontra: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."

Pro: "Modern flight and silent Large monitor"
Kontra: "Uncomfortable seats Degraded quality of food and drinks"

Pro: "Inflight entertainment was excellent! Staff were very attentive."
Kontra: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"

Pro: "Boarding and flight punctually. Boarding systematically. Crew members polite."

Pro: "Not much to like particularly for this flight."
Kontra: "The crew was a bit rough."

Pro: "Little more leg room! A good flight overall"
Kontra: "Flying time too long!"

Kontra: "Flight delay."

Pro: "The crew is excellent. Travelling with baby and they take care of us attentively"
Kontra: "Delayed 30min in the end."

Pro: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Kontra: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."

Pro: "Comfortable seat"
Kontra: "Poor food and very basic (old movies) entertainment - always delayed"

Pro: "Na"
Kontra: "A white hair found inside the main course. The crew return it back to you."

Pro: "The food - best in the sky"
Kontra: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"

Pro: "Good food and service."
Kontra: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."

Pro: "On time"

Pro: "- Crew friendly and helpful"
Kontra: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"

Pro: "Usual Cathay high standards - which is what one expects."
Kontra: "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."

Pro: "Unfortunately nothing positive to write"
Kontra: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"

Kontra: "Same reason provided for Sydney to Hong Kong flight"

Kontra: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"

Pro: "Luggage allowance, in-flight meals, good flight, arrived early"
Kontra: "Cabin a bit "dull""

Pro: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Kontra: "None experienced"

Kontra: "when can CX remove those terrible sliding seats?"

Kontra: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."

Pro: "Attitude and service levels of the flight attendants was the best I have encountered for a while"

Pro: "The in flight services were very good with very professional flight attendant."

Pro: "Crew was genuine and proactive in helping passengers"
Kontra: "Food portion too little"

Pro: "Customer service"
Kontra: "The guy in front reclined for the whole 14 hour flight so I didn't have much leg room."

Pro: "Cabin crew always smiling and helping out"

Kontra: "Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour."

Kontra: "Manila airport traffic"

Pro: "A350 was very nice. Very quiet, new screens on entertainment system big and easy to use."

Pro: "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."

Pro: "Na"
Kontra: "Na"

Pro: "The customer service, the seats were comfortable and the food was great"

Kontra: "I would definitely have vegetarian food. 30% of population is vegetarian"

Pro: "Sluruh awak kabinnya sangat ramah, tempat duduknya lega dan nyaman"
Kontra: "Wifi nya harus ditingkatkan dg pelayanan lebih baik lagi"

Pro: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Kontra: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Pro: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Kontra: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Pro: "Entertainment and food are always reliably good on Turkish."
Kontra: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Pro: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Kontra: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Kontra: "Foot rests in economy - better ventilation options airflow"

Pro: "Great crew, confortable seats, free complimentary internet service"
Kontra: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

Pro: "Amazing crew, confortable seats, great complimentary internet service"
Kontra: "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"

Kontra: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Pro: "We arrived in Athens eventually"
Kontra: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Pro: "As above"

Pro: "Leg room was OK"
Kontra: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Pro: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."

Pro: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Kontra: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Pro: "Vree"
Kontra: "A little late"

Pro: "Food as per.always was.great and choice of entertainment also good."
Kontra: "Bording was delayed because of inbound flight delays."

Kontra: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Kontra: "The head phones are terrible."

Pro: "Food and service is excellent. Istanbul lounge is great."
Kontra: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Pro: "Food"

Pro: "Nothing much to shout about this flight. It got there safely?"
Kontra: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Kontra: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Pro: "Inflight service was good."
Kontra: "Seat was a little uncomfy"

Kontra: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Pro: "Plane clean, newish. Went up, took us there, landed."
Kontra: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."

Kontra: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Pro: "Comfortable, on time and as always good service from Turkish Airlines"

Pro: "Nothing"
Kontra: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Kontra: "Small seats in the economy class"

Kontra: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Pro: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Kontra: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Pro: "Well looked after from start to finish!"
Kontra: "Nothing!"

Pro: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Kontra: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Kontra: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Pro: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Pro: "All is good"

Pro: "kayak was poop for help for me."
Kontra: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"

Pro: "Friendly good service"
Kontra: "Istanbul changing gate to get to such long walk"

Pro: "Large screens, reusable dishes + silverware"
Kontra: "Plane was old, felt more squished and the seats did not decline. Also very note."

Pro: "Turkish is always consistently excellent"
Kontra: "I liked everything. They are very accomodating towards passengers with special needs."

Pro: "Friendly crew"
Kontra: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Pro: "Onboard food was good"
Kontra: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Pro: "Very friendly and willing crew."
Kontra: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Kontra: "They lost one of our bags."

Pro: "I was upgraded to buisnes class :)"
Kontra: "Every thing was ok"

Pro: "The tv because I got to watch a couple of movies"
Kontra: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"

Pro: "Food, entertainment system"
Kontra: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Pro: "Crew were excellent"
Kontra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pro: "Usual faultless KLM experience"
Kontra: "Nothing."

Pro: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Kontra: "Flight was delayed, had to run to my next connection flight."

Pro: "The crew were excellent and seats were comfy."
Kontra: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Pro: "Crew was great and helpful despite oversight in my special meal."
Kontra: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pro: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Kontra: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pro: "The friendliness of the crew"

Pro: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Kontra: "Doesn't"

Pro: "The entertainment was amazing"
Kontra: "The seats were a bit hard"

Kontra: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pro: "Awful"
Kontra: "Everything"

Kontra: "Flight cancelled"

Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Kontra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pro: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Kontra: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Pro: "All good"

Kontra: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Kontra: "Not enough leg room"

Pro: "MCR airport Mert & Greet parking was smooth and efficient."
Kontra: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pro: "Very friendly onboard personnel - I really had kind of homy feeling."

Pro: "Overall booking and airport was ok. Food was also actually quite good."
Kontra: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pro: "Great service"

Pro: "Good flight, very attentive crew."

Pro: "Good flight, arriving well on time."

Kontra: "You are almost always late!"

Pro: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Kontra: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Pro: "Overall everything was ok."
Kontra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Pro: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Kontra: "Flight departing late."

Pro: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Kontra: "Nothing"

Pro: "Delayed flight but staff apologized as for safety reasons."
Kontra: "Very late arrival"

Pro: "Short flight with good communication."
Kontra: "Nil to complain."

Pro: "Good information and helpfil boarding."
Kontra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pro: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Kontra: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Kontra: "Bit cramped for space"

Pro: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Kontra: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pro: "Very friendly and helpful personnel."

Pro: "Helpful and smiling cabin crew."

Kontra: "At some point the luggage was lost. here."

Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Kontra: "I don’t like the limited choice of drinks on these short KLM flights."

Pro: "Good efficient flight crew friendly and helpful"

Pro: "was very quick"

Pro: "good service"

Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Kontra: "Nothing"

Pro: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Kontra: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Kontra: "Long stop over at Schiphol. Too Long!!!!"

Pro: "The cabin crew, the flight and communication and the cleanliness of the plane."
Kontra: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pro: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Kontra: "The seats in economy were a little too small for a 12 hour flight"

Pro: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."