Temukan Penerbangan Murah di Etihad Airways

Boarding uncomfortable, but everything else okay

Pro: Basically fine, good entertainment system

Kontra: Boarded at the ass end of Abu Dhabi airport and kept in bus for 30 minutes in 38 degree heat (no a/c), you could tell the arabs did not like Indians. My suitcase did not arrive on my flight and i was made to wait at Bangalore airport for 5 hours for it (it came on the next flight). There were no coffee facilities or anything inside the baggage hall of bangalore airport, so it was very uncomfortable (alternative was having suitcase delivered to town I was staying in 5 days later.

Suitcase lost and vegetarian meal not provided

Pro: Airplane was comfortable and entertainment system very good

Kontra: I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer.

A positive delay

Pro: Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation.

Kontra: Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable.

Improve the boarding facilities

Pro: Good choice of entertainment. Food is better than most of the airlines.

Kontra: Boarding experience is horrible. Every time you need to board a bus to get to the terminal in AbuDhabi. Why can't they get more gates for better boarding. Why should we go through another security check as soon as you arrive in AbuDhabi ? I have never seen this any other airport.

Pro: Staff excellent on board Plane very high standard

Kontra: Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements