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|Rute Populer||Jakarta Soekarno-Hatta Intl ke Denpasar Bali Ngurah Rai|
|Bandara Populer||Jakarta Soekarno-Hatta Intl|
Pro: Boarding was fast, aircraft clean
Kontra: Crew wasn't just unfriendly, they were really rude!
Pro: Air asia always ok
Pro: Clean and crew
Kontra: 2.5 hour delay. Not worth it.
No flight, no confirmation
Kontra: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone
Flight delayed for 4 hours
Kontra: Flight delayed 4 times until 4 hours from the original flight time.
Kontra: plane was late and queues at Bali airport beyond belief
Pro: Delayed 1 hour
Pro: Check-in and boarding very easy
Kontra: All ok
Pro: Crews are quite friendly
Kontra: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.
Kontra: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.
Kontra: Getting home
Pro: Friendly staffs - both on the Fllight as well as the Ground Staffs.
Kontra: I cannot think of any
Pro: Service Crew
Kontra: The automated baggage system
45 minutes boarding time late with no reason
Pro: The price is competitive
Kontra: The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|
Pro: Almost everything except for the seats..
Kontra: The seats.. too small..
Kontra: Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.
Pro: Cabin crew was nice and polite.
Kontra: We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!
Cheap short flight
Pro: The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage.
Kontra: Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped.
Didn't order food, no entertainment on short fligh
Pro: On schedule, even a bit earlier on arrival. Good, polite crew.
Kontra: So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg.
Kontra: 2 hours late
Kontra: Baggage collection at DPS was way too long.
Pro: Crew manager sang us some songs as we descended to Perth
Kontra: Seat space for legs a little cramped for taller folks.