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|Rute Populer||Kota Kinabalu ke Kuala Lumpur Intl|
|Bandara Populer||Kuala Lumpur Intl|
Pro: Landing 20 minutes ahead schedule.
Kontra: Nothing much to improve as it only 50 minutes flight
Pro: Aero bridge availability
Kontra: Choice to meals like McD mix and match. Can choose other combination of same value
Kontra: Attentiveness and comfort passenger for any incident.
Kontra: Attentiveness, we were miss for food purchasing was abit rush.
Kontra: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING
Kontra: the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
Pro: Smooth check in
Kontra: That the in-flight wifi really is free instead of making the passengers to pay
Kontra: All good
Kontra: Would be nice to have entertainment
Pro: The boarding was fast.
Kontra: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.
Pro: The flight was okay, service was okay.
Kontra: Could be better if the departure was on time rather than delaying too much without clear explanation.
Pro: The crew was amazing!
Kontra: provide accesible wifi
Pro: Very good for the price I paid
Kontra: Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.
Simple short haul
Pro: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
Kontra: Had to ask someone in terminal about getting our connecting flight
Pro: Quick turnaround.
Kontra: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.
Pro: I tried their new selection of meals- butter chicken with rice. It was really good actually
Kontra: As usual, I don’t really like the non-reclining seats on Airasia flights
Kontra: 3 hours flight delay
Kontra: no food. maybe ok for this price.
boarding: why i had to checkin twive while using 1 carrier?
that was mentioned on the ticket, but I oversaw that when was ordering ticket on website
Very slow checking in
Pro: Staff were very helpful and friendly. Even let me off some money for a drink
Kontra: Checking in took way longer than needed
Sold 570 MYR Marshall 111 box
Kontra: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND
Kontra: The flight can’t even provide a plastic bag for me to pack my pre order meal.
Value for money
Pro: The price is very affordable and flight was very good in take off and landing.
Kontra: Seats was very tight and uncomfortable!!!
Pro: Flight was v smooth
Kontra: No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in.
need to pay to be with my wife
Pro: On time
Kontra: I was separate with my wife even if similar seats were available. To be with her, i had to pay.
Kontra: Lazy crew
Kontra: Always delay!!!!
Pro: Where is my bag. Please find my bag because many thing inside it.
Kontra: Fail tu makesure customer bag arrival safely
Kontra: Flight attendant quite slow for delivering food and not many selection food available as usual
Kontra: It was a night flight. Inflight light was on almost throughout the entire flight.
Good flying experience with AirAsia
Pro: On time both times. Ground staff especially very friendly.
Kontra: Nothing we didn’t really not like
Pro: On time and very friendly helpful staff. Especially ground crew
Pro: All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff
Pro: Everything was smooth
Kontra: Unable to use airasia app for e-boarding
Highly recommend. Very good flight.
Pro: This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend.
Kontra: Flight delay for almost 4 hour
Delayed for 6 hours..
Kontra: The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.
Pro: Crews are ok in general
Kontra: I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route.
Kontra: Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd.
Pro: Captain address on delayed update and get free meal
Kontra: Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia.
Kontra: All ok
Terrible delayed 13 hours
Kontra: 13 hour delay worst flight ever
Messed up my pre ordered food selection
Pro: Clean aircraft
Kontra: Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights
Fuss free airline. You get what you pay.
Pro: Fuss free Friendly crew Pay for service
Kontra: Tight seats Food comes in small portions Website user experience
Flight Delayed twice
Pro: Overall in flight experience quite good.
Kontra: Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk.
AirAsia has improved so much!
Pro: Everything was great
Kontra: The head stewardess pronounced a few words wrong
Quick flight done efficiently
Kontra: Aircraft arrived slightly late
Late flight with no explanation
Pro: He flight boarded on tkme
Kontra: The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late.
everything was ok
Pro: nothing to say.
Kontra: only food that i received the rice i think didn't cooked properly
Flight was delayed
Kontra: Flight was delayed
Pro: On time boarding ...very efficient
Kontra: Offer same type of value food...even worst tasteless
Kontra: Seating is very uncomfortable.
Pro: BOARDING very smooth n fast...more importantly punctuation very good
Kontra: Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all.
Pro: The Aircraf was brand new