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|Rute Populer||San Francisco ke Newark|
Pro: There were only snacks, no setback entertainment
Kontra: Add a meal and seatback entertainment
Kontra: Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines
Kontra: Very small cramped aircraft
UNITED ECONOMY VFM
Pro: Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music.
Kontra: Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered.
Kontra: The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this
Very shoddy budget airline
Kontra: Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket
Kontra: More space on the flight
Pro: Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight.
Kontra: Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep.
A bit chaotic on board...
Pro: That the flight wasn't any longer than it was
Kontra: A bit hot n stuffy
Did what it said on the tin...no frills
Pro: Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite.
Kontra: Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular.
Pro: On time
Kontra: Food was poor
Kontra: United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful.
Pro: Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice.
Pro: Read above
Very frustrating with the booking
Kontra: When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco
William to Austin
Pro: We arrives early.
Kontra: Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant
Flight to AUS
Pro: We were early. We sat together
Kontra: Too strict on check in baggage weight
Pro: Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy.
Kontra: Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer.
Pro: the flight was scheduled 1h30
Kontra: the seat comfort
Kontra: On time departure.
A comfortable seat.
Kontra: So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat.
Pro: Generally flight was ok.
Kontra: Food was not too much. Probably men was hungry, for me it did not taste good.
Pro: great crew, easy flight
Kontra: Aircon too cool
Kontra: Aircon was too cool
Pro: People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind.
Pro: The crew were so helpful and nice
Kontra: Only if teleportation exists
Pro: The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes.
Kontra: Going and coming back was delayed
Pro: For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills
Kontra: We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'.
Kontra: Food could of had a better selection but wasn’t the worst I’ve had
Pro: the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good.
Kontra: THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM
Pro: Flight was nice and empty
Pro: Cabin cleanliness is below average
Kontra: Cabin service is average
Pro: Arrived early
Pro: 1. Super friendly crew
2. Plenty of space in Economy Plus seats
Kontra: 1. Very average food 2. Continuous problems with the entertainment system during the whole flight
Pro: Nice quick flight staff great and very helpful!
Kontra: Entertainment wasn’t free
No entertainment and no lights
Kontra: See above
Air NZ (United code share) - Houston to Auckland
Pro: Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after.
Kontra: Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though.
Air NZ (United code share) - Auckland to Wellington
Pro: After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston.
United - London to Houston
Pro: Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old).
Kontra: Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit.
Kontra: My suitcase handle was broken
Pro: The plane was new
Kontra: Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight.
Another broken screen
Pro: Not much
Kontra: Dirty seat, broken screen & headphone socket.
Pro: Clean modern plane
Kontra: Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight.
Broken, dirty equipment
Kontra: Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair.
Pro: The controlled and orderly way when boarding.
Kontra: The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served
Pro: Comfortable and efficient
Kontra: No vegan food options left
Pro: Seats and entertainment
Kontra: One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one
Pro: Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)
Kontra: Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you.
Pro: I liked everything was excellent
Kontra: There was a 10 minutes delay
Unaccompanied Minor Services Were Good
Pro: My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee.
Kontra: The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers.
Pro: Very friendly cabin crew. Sufficient food, quite tasty.
Kontra: Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre.
Delay and equipment issues
Pro: Not much
Kontra: Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio
Kontra: Couldn't connect to the onboard entertainment system through my laptop.
Pro: Not much to like.
The flight was okay.
Kontra: Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage.
Delayed boarding and significantly late flight
Pro: The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated.
Kontra: The flight was delayed and we were not given any information about what was going on.
Kontra: It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs
Pro: The bathroom sign that shows if it is busy without going there