Kontra: The total charge quoted to me was $221.02 for a 9-day rental. I had phoned Thrifty when I had made the reservation to inquire where the car pickup location is, and the representative stated that he believed it was the kiosk at the airport. Even the copy of the reservation stated "Free Shuttle To Car". However, when I checked in at the airport kiosk, they stated that the pickup for the vehicle was offsite from the airport, that they did not provide a shuttle to the offsite location, and that I would have to take a taxi to the pickup point. They claimed that the statement in the reservation copy that I produced at check-in was no longer in effect and that it was shown there in error. Instead, the offered to have me pick up a vehicle at the airport, but that I would have to pay an additional $24.91 USD + tax for "Airport Fee", which raised my total rental fee to $246.40 USD, an increase of $25.38 USD. I was not in a position to seek a taxi at that time, so I reluctantly agreed to accept the additional airport charge. Other competitive car rental firms that I've used for many prior years all offer free airport shuttle to offsite pickup and drop-off locations. If I had known this beforehand, I would likely have rented elsewhere who also quoted me competitive rates. Although I have rented from Thrifty a few times in the past without issues and was satisfied with their rentals, this time I feel I was a victim of erroneous advertising and a misleading claim of a bargain rate.
