Hidden costs not good.Pro: not much to like in the experience.Kontra: Off-off-off airport. Take a shuttle bus to the main rental car area. wait 20 minutes for another shuttle bus. wait in line. the coverage I bought at $9/day isn't coverage except for in name only. Forced to buy insurance for double that amount and then I get to chase up the Allianz Global Assistance for the amount paid when booking. There was no license plates on the vehicle; just a sticker on the windshield. Was glad I didn't get pulled over for no plates and no rear window sticker. Car was dirty, windshield hadn't been cleaned and hard to see out of when sunglare was present. overall, not impressed with this off/off airport company.
Poor service when we had a problemPro: dropping the keys was easy, drive up, quick check and go. Kontra: when we tried to contest the fuel charge they got very very argumentative. they refunded, but it was a pain and didn't set us in good standing for the finish.
vegas car hirePro: Hired a car to do road trip to grand canyon for the day. Excellent customer service from Dollar,very helpful and friendly. Quick return process. Highly recommend.
Kontra: We were asked to pay $160 dollars for sat nav when we thought we'd already paid for it in the uk!
Pro: NothingKontra: Everything. Waited 2 hours for our car. Then they said they don't have that car so we have to have a different one. Also other people in the queue were also complaining.
Traveling in stylePro: Excellent customer service, friendly helpful staff, very pleasant and not pushy!Kontra: That we had to leave it back
Hidden chargesKontra: When I booked I thought that the price I was given was the price I would pay. On arrival it turned out that I didn't have there insurance and we had to pay $300 more.
Great car and customer service Pro: We hired a convertible Ford Mustang and it was a great car.
All of the staff we dealt with were very helpful and attentive.Kontra: Our tyre burst which meant we had to contact roadside assistance but as soon as we got off the phone AAA were already there which was exceptional.
Our sat nav wasn't very good but when we let the lady know, she waved the fee, which was really nice!
Didn't have car had to go to another branchPro: NothingKontra: Charged over double the quoted rate
Not impressed with AdvantagePro: PriceKontra: Staff not very helpful and didn't provide good customer service. Everything seemed an effort.
Fine car could have been a bit cleanerPro: Comfortable car, smooth easy return at airportKontra: I thought a spouse was automatically insured on a car in Nevada but it wasn't. This meant my wife couldn't drive, unless we paid about half again of the rental price, which was limiting.
Opaque and surprisingly costly Pro: We were able to extend the rental by two days with ease. Kontra: Pricing seemed good value at first but with hidden costs for insurance and taxes it wasn't at all. May as well have used a more expensive premium company. Coupled with the poor communication, lack of transparency and almost impossible to reach customer service, it isn't a rental company I'd use again.
Value for Money Car Rental if you have time on hanPro: The rental costs are very transparent and almost 50% +< other companies. The staff is friendly and don't push you to buy unnecessary insurance and accessories.
Kontra: The pick up and drop location is far away from the other car rental companies which means one needs to budget at least additional 30 minutes for transport. The rental office was under staffed and even with a Q of just 4 people in front for pickup it took me more than 45 minutes for pickup. The copier ran out of papers and the POS machines were extremely slow.
TOP brand but disappointingPro: New and clean carKontra: The pick up experience was bad. Agent told us not to buy from online and charge us additional US80 plus for insurance. Drop off experience was a even nightmare. Majority could drop keys and go but Hertz has no one at the counter and caused us to worry about charging for another day even when we were on time. I really doubt I will use Hertz again.
Pro: Nothing Kontra: Everything
Pro: It was a good value.Kontra: Car was a bit below what I usually get. They have you pick any car in a section and not knowing anything about car before hand had us unaware of what we were getting. I would have like to have known my choices beforehand so I could research and find what suited us best.