|Rute Populer||Roma Fiumicino ke Catania Fontanarossa|
|Bandara Populer||Roma Fiumicino|
Pro: Plane departed early and arrived early. No incident.
Kontra: Alitalia chose to offer no-servce flights. Not a cup of water. Passengers need to go to the back of the plane, where the attendants sit together and chat the whole flight, and ask for a (tiny) bottle. What they do during boarding is jump on anyone who would dare to place a piece of garment in the overhead bins. It comes through as a fad...
Kontra: Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status.
Pro: FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID).
Kontra: The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;
Pro: We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves.
Kontra: Serve at least one cup of water. It was not offered, nor available.
Kontra: The food, the entertainment
Pro: I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member.
Kontra: Applying the rules and respect my skyteam elite plus membership.
Kontra: changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,...
Pro: Excellent dinner
Kontra: Breakfast was dreadful
Kontra: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time
Kontra: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes
Kontra: Strike delay. Very poor food. Cramped chairs. I flight entertainment
Pro: Boarding was ok compared to other Alitalia flights
Kontra: A snack between the meals. More food options for the second meal.
Pro: Crews are nice n snacks are okay.
Kontra: Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!
Pro: Snacks were okay.
Kontra: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.
Kontra: El avión, en especial los baños, muy mal estado La tripulación con poco tacto para atender La comida en primera muy poco apetitosa
Kontra: Hour delay getting on the plane, after going through boarding. No explanation as to why.
Pro: Ground staff
Kontra: More baggage checking counters.
Kontra: More variety of movies
Kontra: Seat assignments sucked. Could not seat together
Pro: The crew was not grntle
Superb flight and snacks provided
Pro: Flight was smooth
Kontra: Delayed takeoff. That happens but very poor communication about the delay.
Kontra: OK flight, evening Business class
Kontra: The seats aren’t comfortable, the entertainment system is finicky, not much leg room.
Pro: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda
Kontra: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.
Kontra: As so often with Alitalia the flight was delayed by 1 hr 20 mins
Pro: Easy check in and easy baggage claim
Kontra: They can easily work on the food
Pro: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.
Kontra: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.
Kontra: they must work on quality and price