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Kontra: Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment.
Kontra: All good and according to plan.
Kontra: They didn't offer any beverages at all for a 10 hour flight! Not even water.
Norwegian cancelled flight at short notice with no alternativePro: NothingKontra: Cancelled on the day with no notification. Offered replacement flight on Norwegian 4 days later. Had to rebook myself with an additional airline at a cost of £500 more
Cancelled in the worst possible wayPro: N/a.Kontra: Cancelled after 4hours of waiting in the plane. Only one representative of the firm was outside and he lacked information. There was one hotline for all 300++ passengers to call, so of course everyone was on hold, yet this was the only possible means by which to get a flight transfer, because refunds, we were told, were not possible. Yet the next possible flight was (1) almost 24hours later, and nobody would tell us whether we would be reimbursed for an extra night's stay in accommodation and travel costs back into London , and (2) sold out within a few hours, so half the stranded passengers would have to get an even later flight, on Norwegian.
I had 8 hours overnight in Oslo when flying Nice-Dublin! due to cancelPro: Room to stretch out during flights