Sewa Mobil di Bandara Ontario

Pro: I don’t like anything on this company the web site from kayak is great but please double check whit this type of company’s trying to due their business they yes don’t know how to due costumer service o what is costumer service about they yes think about how to get more money from costumer

Kontra: They can die better if they really explain from the beginning what there rules apply to their company and we as costumers we been to pay , I have my rental and when I when there to pick up my car they tell me if I am going out of state I have to pay $45 dollars more I have no problem to pay what the companies ask to pay for a rental my problem is when you make you reservation there is no explanation the extra fees for certain thing I been rental cars since 25 years ago o more and it’s the first time one of this companies trying to get more money from my rental please due some thing whit this company Thank you so much for you business Sal encino

Kontra: I could not find Ace, there was no signage, and the phone number “to get picked up” was disconnected.

Pro: Nothing it was the worst car rental ever

Kontra: They said they have a shuttle to pick you up from the airport. I landed at 10:15am I waited till 11:30 am and no one picked me up. They never answered there phone so I had to spend $16 to catch LYFT to go to them. Then all they can say was oh we were busy. I will never rent from this place again

Pro: Do not know. We were never collected from the airport. Could not contact the company. Will never use them on any future travels.

Kontra: Arrived Ontario, Ca Airport on time. Called the company four times, each time the system cut me off. Ended up renting from Enterprise. Would never use them again.

Pro: Reserving the car

Kontra: Went to pick up the car rental and they said they had no cars. So wasted time and gas. And came back without a car rental

Pro: I wasn’t charged, luckily, when they did not provide the service. This was helpful because I was actually worried they would still try to charge me but the customer service person was nice and helpful.

Kontra: I was not informed that at ONT you do not go to the “Rental Car” area for ACE. You have to call a number to get picked up. It took me 30 min to get to the rental car area, wasted time. And after finding out I could not get through to customer service at all—was only re-routed through automated voice prompts. Finally I had to give up and rent a different car. Seems like an email after booking would have cleared up 100% of this. Again, I am thankful they were very pleasant on the phone the next day and did not charge me.