Sewa Mobil di Bandara Ontario

Pro: Dropping off was easy

Kontra: It takes 2 bus rides from the airport to get to Fox. I found the buses to be the most concerning part of traveling in terms of being able to socially distance. Checking in took a long time because there are only two employees checking in at a time, and they get a bus load of people checking in all at once. There was nothing wrong with the car, but it did smell like cigarettes.

Pro: Not much to say, other than the really overworked gentleman who checked us out. He definitely hustled to check everyone out and then drive the bus to the airport drop off.

Kontra: First, the business is marketed as being onsite of the Ontario airport. It is not. You take the shuttle to the rental car area and then have to hop on another shuttle that takes you down the street to their facility. When we get there, they’re telling the customer in front of us that they don’t have her reserved car and are “upgrading” her to a different car. Same thing then happens to us when the guy says “as you can clearly see, we do not have any hybrids”. Can we clearly see what’s in the lot?? And when we mention that we specifically chose a hybrid for the fuel efficiency, the response is “well this car is about the same on the highway”. We’re not just driving the highway so great thanks for costing our trip more money since now gas is going to cost us more. Oh and they charge $7.99/gal if you don’t fill it up yourself. The car we got smelled badly of cigarettes as well. Overall really inconvenient and bad service.

Pro: Fox kindly refunded me one day’s rental for providing me with an unclean vehicle- found a cigarette stuck in the vent, stains on seats.

Kontra: Cleanliness and tires

Kontra: The booking app told me I booked a jeep but when we arrived to Fox they only had Mitsubishi Pathfinders and these cars had very minimumal storage room and very uncomfortable seats also the rental smelled like cigarettes, had only fm radio, and there was a nail in the tire and all the tire pressures(psi) were way off so I assume they don't inspect the vehicles properly prior to renting them out.

Pro: The process to extend my rental on their website was pretty straightforward and user-friendly.

Kontra: On 9/9/20 (a day before my car was due for return) I used Fox Car Rental's website and paid for an extension. I changed the return time from 9/10/20 at 12:00 pm to 9/10/20 at 9:00 pm. I arrived at Fox on 9/10/20 at 8:45 pm and parked the rental in the return area. I went into the office and was told to go stand by the car. After about 8 minutes I went inside and they got someone to assist me in checking in the car. After checking that the car was in the same condition as it left in and that the tank of gas was full, I was told that I was late. I then proceeded to show the gentleman my confirmation email, that I had paid for which extended the return time to 9 pm. He acknowledged what I had shared with him but said that his system didn't show any sign of that and that if a few days goes by and I don't get my deposit back then I can reach out to them. I said that won't work for me I need to speak to somebody now, so I went back into the office and talked to Eric. Eric had an attitude, he kept telling me that I was late and was very argumentative with me which I did not appreciate, especially after I had alread shown him the proof that I had got an extension. I was told there was no manager on duty to help me with this issue and that I would have to call billing in the morning and they would figure it out. This was very poor service in my opinion, there should always be a supervisor or management level person on staff whenever a place like that is open for business. I will be calling billing in the morning and I will also be calling back to Fox Rental to speak with their manager Josh and explain how I was poorly treated.

Pro: We did not receive the car we ordered. Plus, the car i received was cheaper then the one I ordered. I wasn't offered a credit

Kontra: honored what I ordered. If the xar I ordered wasn't available I should of been given an upgrade not a lower grade.