Kontra: Excellent vehicle !!
Will you ever get bigger as well?
Pro: Staff was friendly and helpful
Kontra: The van was nice and clean but well worn. Not an issue, but there were no better vans available. All in all, was a great experience.
Wrong car category
Kontra: We ordered a mercedes C class in Tel Aviv airport and received a Mazda 6. That is absolutely not correct.
Insurance carge
Kontra: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
The price online was completely different
Pro: Nothing
Kontra: I got registration online with the price and when we came for pickup, the price was completely different, much much higher
I would never work with this site againe and specialy with alamo cars
Proof of competence when things need to be adjusted
Pro: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars.
We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word.
At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Kontra: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup.
I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
Pro: Free upgrade
Kontra: Original navigation system in the car had some issues. Also, mirrors wouldn't automatically open after I would start the car. Pls, note that the rate doesn't include the mandatory insurance
Dacia "automatic"transmission was like riding a bucking bronco
Pro: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Kontra: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps.
The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
Pro: Nice car and good value
Kontra: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
Proof of competence when things need to be adjusted
Pro: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars.
We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word.
At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Kontra: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup.
I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
Pro: Nice car and good value
Kontra: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
Insurance carge
Kontra: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
The price online was completely different
Pro: Nothing
Kontra: I got registration online with the price and when we came for pickup, the price was completely different, much much higher
I would never work with this site againe and specialy with alamo cars
Dacia "automatic"transmission was like riding a bucking bronco
Pro: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Kontra: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps.
The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
Car was ok
Kontra: Car was FILTHY inside and had many little scratches outside
Beware hidden fees!
Pro: I could drop off the car in the city, rather than back at the airport.
Kontra: There were a ton of extra fees, even though I was insured by my credit card, that ended up making the total cost FOUR TIMES what was advertised! This included an extra national insurance fee ($300 for 4 weeks) that was apparently mandatory. Also, as an Israeli citizen, I had to pay an additional $90 fee/tax because of that. I cut my rental by 2 weeks because I couldn't afford all the extra costs. Also, Budget only reported 1 scratch when there was a dent and about 10 scratches around the car. There was no one at pickup to confirm, so I had to take photos to prove during drop-off that I didn't cause the dent or other scratches. This ended up being fine, but it was annoying that I even had to take photos myself and that Budget didn't do this in advance. The car was ridiculously weak on the uphills (with 4 passengers), but I guess that's to be expected with the most compact. Also, at one point the A/C gave out (i.e., no cold air) for an hour during a drive. It kicked in again after stopping for a while.
Drop Off at Ben Gurion Airport Smooth
Pro: Easy to drop the vehicle off and get a shuttle to the proper terminal.
Kontra: Despite a sign indicating there was a gas station near the drop-off point, I could not find it and was charged a penalty fee for not "topping off" the tank
-
Pro: Car was clean and drop off was excellent.
Kontra: Nobody told or there wasnt text that I need to get and pay so much more of insurance. I would never taked that car from you if I were known that. So this was my last reservation from you.
The car was a wreck!
Pro: The car ran as expected. It got us where we needed to go and the air-conditioner worked.
Kontra: From the moment we picked up this car at Shlomo SixT's branch at the Sde Dov airfield, we knew that this Nissan Almeira looked terrible. There were little chip marks and loose body parts all around the car. And there we a big cross on top, left by some long ago tape. But we were in a hurry, so we took the car.
Then, we started noticing some other peculiarities and weaknesses. The radio knobs were missing, so we couldn't manage to use the radio.
There was only one key slot, on the driver's door, none on the passenger side. And, to compound that problem there was no automatic door opening mechanism. So, the driver had to get into the car, reach over and manually unlock the passenger door, and the others, terribly inconvenient. We were not given any remote door opener.
There was only one "low" gear. One drove either in "Drive" or in "Low." Usually, of course, there is a choice of at least two or three gears lower than Drive.
This car really should not be rented in this condition. Or only by a company called "Rent-a-Wreck."
Poor experience - never come back
Pro: Location of office
Kontra: Angry service, poor level of English language of stuff, unreasonable charge for car's damage without ANY notification !
Kontra: Overcharged
Pro: Car was cleaned, functioned well. Check in and drop off were fine.
Kontra: One SIGNIFICANT thing - I was quoted one price, then charged significantly more due to a "required" insurance that was not provided by my credit card. I would have been fine with this if so quoted up front, but it was not. Sneaky business - bait and switch.
Watch for hidden extras
Pro: The car was fine.
Kontra: All the added insurances that we’re ‘mandatory’ and triple the price of the rental. Would have appreciated knowing this ahead of time.
Pro: The car functioned Ok
Kontra: There were 10 marked places of scratches
When we came to the car we found many more that we could be charged for
The car was changed to a car without remote and with the same scratches story
After 11 hours of flight we had to find all extra scraches
Giving back the car was OK
We left inside on the from window a magnetic cell holder and were expecting to get a email about it
We didn't
We work with Budget all over the world and NEVER experience such a poor service
car rental was exactly what I expected, very clean
Pro: Car rental was exactly what I expected, very clean car. Easy drop off, very good an gas mileage.
The add on fees will kill you
Pro: The Car model was nice, but it was in bad shape. Had dents, stains, scratches, old decal imprints, etc.
Kontra: Reserved the car for one month and was given a very good price. When checking in line was long and it took about 45 minutes to get the car. Because the flight was late the car reserved was no longer available (I don't believe that), but they had an upgrade for $60 more (they gotcha). Even though I had credit card coverage for collision they get you for Liability (I don't mind reasonable, but $14/day for 30 days is $420 tacked on (My yearly insurance at home is just a little more). If you take any toll roads, bridges or tunnels even once, they tack on a $15 handling fee to whatever the road fees are.
Car was ok
Kontra: Car was FILTHY inside and had many little scratches outside
Beware hidden fees!
Pro: I could drop off the car in the city, rather than back at the airport.
Kontra: There were a ton of extra fees, even though I was insured by my credit card, that ended up making the total cost FOUR TIMES what was advertised! This included an extra national insurance fee ($300 for 4 weeks) that was apparently mandatory. Also, as an Israeli citizen, I had to pay an additional $90 fee/tax because of that. I cut my rental by 2 weeks because I couldn't afford all the extra costs. Also, Budget only reported 1 scratch when there was a dent and about 10 scratches around the car. There was no one at pickup to confirm, so I had to take photos to prove during drop-off that I didn't cause the dent or other scratches. This ended up being fine, but it was annoying that I even had to take photos myself and that Budget didn't do this in advance. The car was ridiculously weak on the uphills (with 4 passengers), but I guess that's to be expected with the most compact. Also, at one point the A/C gave out (i.e., no cold air) for an hour during a drive. It kicked in again after stopping for a while.
Drop Off at Ben Gurion Airport Smooth
Pro: Easy to drop the vehicle off and get a shuttle to the proper terminal.
Kontra: Despite a sign indicating there was a gas station near the drop-off point, I could not find it and was charged a penalty fee for not "topping off" the tank
-
Pro: Car was clean and drop off was excellent.
Kontra: Nobody told or there wasnt text that I need to get and pay so much more of insurance. I would never taked that car from you if I were known that. So this was my last reservation from you.
The car was a wreck!
Pro: The car ran as expected. It got us where we needed to go and the air-conditioner worked.
Kontra: From the moment we picked up this car at Shlomo SixT's branch at the Sde Dov airfield, we knew that this Nissan Almeira looked terrible. There were little chip marks and loose body parts all around the car. And there we a big cross on top, left by some long ago tape. But we were in a hurry, so we took the car.
Then, we started noticing some other peculiarities and weaknesses. The radio knobs were missing, so we couldn't manage to use the radio.
There was only one key slot, on the driver's door, none on the passenger side. And, to compound that problem there was no automatic door opening mechanism. So, the driver had to get into the car, reach over and manually unlock the passenger door, and the others, terribly inconvenient. We were not given any remote door opener.
There was only one "low" gear. One drove either in "Drive" or in "Low." Usually, of course, there is a choice of at least two or three gears lower than Drive.
This car really should not be rented in this condition. Or only by a company called "Rent-a-Wreck."
Poor experience - never come back
Pro: Location of office
Kontra: Angry service, poor level of English language of stuff, unreasonable charge for car's damage without ANY notification !
Kontra: Overcharged
Watch for hidden extras
Pro: The car was fine.
Kontra: All the added insurances that we’re ‘mandatory’ and triple the price of the rental. Would have appreciated knowing this ahead of time.
Pro: The car functioned Ok
Kontra: There were 10 marked places of scratches
When we came to the car we found many more that we could be charged for
The car was changed to a car without remote and with the same scratches story
After 11 hours of flight we had to find all extra scraches
Giving back the car was OK
We left inside on the from window a magnetic cell holder and were expecting to get a email about it
We didn't
We work with Budget all over the world and NEVER experience such a poor service
The add on fees will kill you
Pro: The Car model was nice, but it was in bad shape. Had dents, stains, scratches, old decal imprints, etc.
Kontra: Reserved the car for one month and was given a very good price. When checking in line was long and it took about 45 minutes to get the car. Because the flight was late the car reserved was no longer available (I don't believe that), but they had an upgrade for $60 more (they gotcha). Even though I had credit card coverage for collision they get you for Liability (I don't mind reasonable, but $14/day for 30 days is $420 tacked on (My yearly insurance at home is just a little more). If you take any toll roads, bridges or tunnels even once, they tack on a $15 handling fee to whatever the road fees are.
Kontra: The price was 4 times(!) what was advertised.
Pro: actual price was triple than what was booked on kayak and staff only tried getting out from you another dollar
Kontra: honor prices
Pro: Prices were x5 higher than promised here and x2 higher than explained on the counter. The staff consists of con artists and pathological liars. I submit a criminal case to Tel Aviv police office.
Kontra: Returning the car at Ben Gurion Airport in Tel Aviv is a nightmare. The Hertz return is not in the same location as the return for all the other agencies. The airport signage for Hertz is completely inadequate. Nav apps (Google maps) takes one to the wrong level. We drove around for 100 minutes (!) and literally could not find where to leave the car. This is a big problem when there is an international flight to catch.
Deceiving
Kontra: No mention of a mandatory insurance policy that cost $50 US dollars a day in addition to what I paid to kayak
Pro: The car generally drove well.
Kontra: Car was parked on a sidewalk NOT in the place I was told to find it on pick up. Really could not find the car. There was some minor scrape which was present before I took the car. I had trouble finding your return area, signed when driving around airport were way to small.
Hertz ok but car type not good
Pro: Easy pick up and drop off at airport. The customer service person was nice and explained the insurance options.
Kontra: The car was a Cleo. This car's engine stops every time the car comes to a stop at traffic lights and in stop and go traffic, then must re-start to move. This was terrible especially in Israel's hilly terrain . The insurance cost in Israel is outrageous! Credit card insurance policies will not cover rental cars there.
Pro: Pick up and drop of location is great
Kontra: Communication with costume service is very bad
They charged me more for some insurance that i declined to
Kontra: The air conditioning wasn't working. The car did not have power.
Rip-Off
Pro: Car dependability and performance.
Kontra: Paid $188 in U.S. for 2 week rental in Israel.
Was forced to buy insurance at close to $600 when picking up car in Israel.
Had to upgrade because car shown in ad was not even in Hertz's fleet.
Nit so good.
Kontra: Booked a car in month ago for a trip to Tel Aviv. Upon getting there had to fight for a vehicle I booked and then waited another 2 hours to get it . When I finally got it car was all scratched up and smelled pretty bad inside. I ended up buying a car odor neutralizer.
Very very bad
Pro: I haven't take the car rent. Bcs the office in tel aviv they are very bad and because i am is a arabic they run away from my reservation.
I called the office of hertz in tel aviv one day befor o token the car but they ask me for extra 1000 $ min. .
Then i cancell my reservation .but they reply start to run a way for cancell and until now they and price line om also didn't answer
Very very bad.
They and kayak is a cheeters
Kontra: Nothing to like.
Kontra: The price was 4 times(!) what was advertised.
Pro: actual price was triple than what was booked on kayak and staff only tried getting out from you another dollar
Kontra: honor prices
Pro: Prices were x5 higher than promised here and x2 higher than explained on the counter. The staff consists of con artists and pathological liars. I submit a criminal case to Tel Aviv police office.
Kontra: Returning the car at Ben Gurion Airport in Tel Aviv is a nightmare. The Hertz return is not in the same location as the return for all the other agencies. The airport signage for Hertz is completely inadequate. Nav apps (Google maps) takes one to the wrong level. We drove around for 100 minutes (!) and literally could not find where to leave the car. This is a big problem when there is an international flight to catch.
Deceiving
Kontra: No mention of a mandatory insurance policy that cost $50 US dollars a day in addition to what I paid to kayak
Pro: The car generally drove well.
Kontra: Car was parked on a sidewalk NOT in the place I was told to find it on pick up. Really could not find the car. There was some minor scrape which was present before I took the car. I had trouble finding your return area, signed when driving around airport were way to small.
Pro: Pick up and drop of location is great
Kontra: Communication with costume service is very bad
They charged me more for some insurance that i declined to
Kontra: The air conditioning wasn't working. The car did not have power.
Rip-Off
Pro: Car dependability and performance.
Kontra: Paid $188 in U.S. for 2 week rental in Israel.
Was forced to buy insurance at close to $600 when picking up car in Israel.
Had to upgrade because car shown in ad was not even in Hertz's fleet.
Nit so good.
Kontra: Booked a car in month ago for a trip to Tel Aviv. Upon getting there had to fight for a vehicle I booked and then waited another 2 hours to get it . When I finally got it car was all scratched up and smelled pretty bad inside. I ended up buying a car odor neutralizer.
Very very bad
Pro: I haven't take the car rent. Bcs the office in tel aviv they are very bad and because i am is a arabic they run away from my reservation.
I called the office of hertz in tel aviv one day befor o token the car but they ask me for extra 1000 $ min. .
Then i cancell my reservation .but they reply start to run a way for cancell and until now they and price line om also didn't answer
Very very bad.
They and kayak is a cheeters
Kontra: Nothing to like.
Pro: Car was ok, as expected.
Kontra: Pickup was SOOOO slow.
They ended up charging waaay more than advertised online because they said the insurance costs were high. They charged three times what was advertised originally, and the insurance component of the price was like two times the cost of the car. Absurd!
Kontra: The rental was cheap but the insurance was very expensive. The car wasn’t in good shape
Kontra: The car I reserved was not available,
The car was rented to diferente client,
Pro: Everything
Kontra: Nothing no complaints
Kontra: Shuttle from terminal to car
Kontra: They just didnt have a car for me when I got there!
And refused to help in any way...
Missleading! I paid x4 as much than the reported price
Pro: The price on Kayak was 13 is dollar a day, I end up paying 50 dollar for a day. To much added cost in small letters, I felt cheated! Never happen to me. Un fair, not appropriate!
Very disappointed!
Kontra: Publish the price as, including the insurance, the airport fee if there are, and VAT. Total cost.
Pro: Highway fees included.
Kontra: Much more expensive insurance conditiones, than announced on internet. No insurance on palestinian autonomy.
Kontra: I had to wait 30 minutes for a shuttle back to the airport. The shuttle never came. A kind worker felt bad for us and took a minivan and drove us 7 minutes to the terminal.
I was charged double the price I was quoted by Kayak
smart and comfortable
Pro: fast and good organsation of the drop off at the Ben Gurion airport, I didn't loose any time before the departure
Kontra: -
Terrible experience
Pro: Nothing
Kontra: Very low level car even though I paid for a full size car. The worst part was when I gave back the car I had a horrible experience. Terrible customer service
Pro: Car was ok, as expected.
Kontra: Pickup was SOOOO slow.
They ended up charging waaay more than advertised online because they said the insurance costs were high. They charged three times what was advertised originally, and the insurance component of the price was like two times the cost of the car. Absurd!
Kontra: The rental was cheap but the insurance was very expensive. The car wasn’t in good shape
Kontra: The car I reserved was not available,
The car was rented to diferente client,
Kontra: They just didnt have a car for me when I got there!
And refused to help in any way...
Missleading! I paid x4 as much than the reported price
Pro: The price on Kayak was 13 is dollar a day, I end up paying 50 dollar for a day. To much added cost in small letters, I felt cheated! Never happen to me. Un fair, not appropriate!
Very disappointed!
Kontra: Publish the price as, including the insurance, the airport fee if there are, and VAT. Total cost.
Pro: Highway fees included.
Kontra: Much more expensive insurance conditiones, than announced on internet. No insurance on palestinian autonomy.
Kontra: I had to wait 30 minutes for a shuttle back to the airport. The shuttle never came. A kind worker felt bad for us and took a minivan and drove us 7 minutes to the terminal.
I was charged double the price I was quoted by Kayak
Terrible experience
Pro: Nothing
Kontra: Very low level car even though I paid for a full size car. The worst part was when I gave back the car I had a horrible experience. Terrible customer service
Pro: No
Kontra: Honesty
Pro: The price that was charged was different from the price that I was quoted. Tried to resolve dispute over the phone - unsuccessfully. In spite of multiple phone call to AVIS Israel issue has not been resolved during 30 days of stay. At checkout, supervisor promised to take care of it. Still waiting..
Kontra: Provide honest and transparent quote online including ALL costs and show the options, especially for insurance, will make the booking process easier and save aggravation later on. Show all the taxes and mandatory costs. Sugar coating the price online … then sticker shock at the counter doesn't work
Pro: yes, people did their job well. No issues.
Kontra: no, was just what I expected.
Nice cars just NO clean inside
Kontra: NO clean inside
Kontra: Customer service Old car Car return different location biggest problem next time I’m going to hertz
Kontra: Airport drop off fee nearly doubled the cost of a one day rental.
Kontra: Na
Understanding of our Situation
Pro: On arrival at Avis, Ben Guiron Airport, they were kind enough to provide us with a car for 5 days booking.
Especially excellent when returning the car and the shuttle service. Our lovely staff.
Hold 1000 USD on my card
Kontra: Middle coverage cost almost as much as car rent itself, but even in such case they blocked 1000 USD on my card. Insane.
They still my money !!!!!!
Kontra: Weird customer service. Very poor company. Horrible experience with them. They change my 444$ over for someone car accident. When I tried to understand for what they charge me, I did not got any explanation, did not got pictures to approve that I’m guilty. They just still my money!!!
I’m will never recommend for someone else this company!!!!
Kontra: They told me a price and when y dropp off the car, they carged me an additional fee. In the pickup they especified all the charges and then at dropp off they charged me more for dropping off in different place. I book it this way through kayak and it was not respected.
Hiding real price is unacceptable
Kontra: The rental was over 3x more expensive than quoted, which is unacceptable. Especially when we asked how much will be total rent. They said $225. At the very end we got an invoice for over $750.
Nice cars just NO clean inside
Kontra: NO clean inside
Understanding of our Situation
Pro: On arrival at Avis, Ben Guiron Airport, they were kind enough to provide us with a car for 5 days booking.
Especially excellent when returning the car and the shuttle service. Our lovely staff.
Pro: No
Kontra: Honesty
Pro: The price that was charged was different from the price that I was quoted. Tried to resolve dispute over the phone - unsuccessfully. In spite of multiple phone call to AVIS Israel issue has not been resolved during 30 days of stay. At checkout, supervisor promised to take care of it. Still waiting..
Kontra: Provide honest and transparent quote online including ALL costs and show the options, especially for insurance, will make the booking process easier and save aggravation later on. Show all the taxes and mandatory costs. Sugar coating the price online … then sticker shock at the counter doesn't work
Kontra: Customer service Old car Car return different location biggest problem next time I’m going to hertz
Kontra: Na
Hold 1000 USD on my card
Kontra: Middle coverage cost almost as much as car rent itself, but even in such case they blocked 1000 USD on my card. Insane.
They still my money !!!!!!
Kontra: Weird customer service. Very poor company. Horrible experience with them. They change my 444$ over for someone car accident. When I tried to understand for what they charge me, I did not got any explanation, did not got pictures to approve that I’m guilty. They just still my money!!!
I’m will never recommend for someone else this company!!!!
Kontra: They told me a price and when y dropp off the car, they carged me an additional fee. In the pickup they especified all the charges and then at dropp off they charged me more for dropping off in different place. I book it this way through kayak and it was not respected.
Hiding real price is unacceptable
Kontra: The rental was over 3x more expensive than quoted, which is unacceptable. Especially when we asked how much will be total rent. They said $225. At the very end we got an invoice for over $750.
Kontra: no windshield wipers the tires worn out
Tel Aviv Rentals
Kontra: The counter in the Terminal was Super Crazy busy BUT UNORGANISED AND DIRTY.
Overcharge
Kontra: Charged me $650 instead of $150
Fantastic car for the price.
Pro: The rental experience and the car was great. The lady was very nice and the car we originally got was a Volkswagen passat. Since we ordered a premium car, I was dissatisfied with what we got so I asked them to upgrade our car to a Volvo or something slightly nicer. In return, they got us a $50,000 Lexus for no extra charge. Albeit a little dirty, the car was fantastic; leagues better than the Volkswagen. Overall, fantastic.
Pro: Car was goos. Friendly staff.
Kontra: Lots of hidden fees! Price advertised on kayak was nowhere near actual price
Eldan is wonderful
Pro: Elena rentacar, who manages enterprise reservations at TLV, is wonderful. They send a detailed price breakdown in advance, returns are super efficient and staff are friendly.
Kontra: Sometimes there is a lengthy wait to pick up the car as generally only one person staffs the booth, which manages several re tap companies.
Kontra: I had reserved an SUV, they gave me a much smaller car.
Pro: Nice car nice service
Never again
Kontra: Dirty, no customer support. Said there was an extra fee when I got to the desk. Paid about 3 or 4 times more than what I reserved online because of some BS forced insurance requirement.
Very disappointed
Pro: that I gave it back already
Kontra: That the guy didn’t want to give me the size I was supposed to get! He gave me the smallest car possible and offered me for more money the car size I was supposed get for my reservation.
Online Reservation did NOT work
Kontra: I made a reservation for a car that was supposed to end there and was supposed to cost 143.00
I ended up paying 432.00 because of fees not included but that did apply.
okayish
Pro: Very nice shuttle from dropoff to the airport.
Nice car.
Kontra: The agent was very pushy to sell extra insurance by scaring us that they can charge us up to the full cost of the car in case something goes wrong.
The full cost of the rent was 3.5 times higher than the price shown on Kayak.
The car had cigarette smell.
Ignorant and rude staff
Pro: The car was clean and worked well. The car return was quick.
Kontra: The person who served us was new to his job and was clueless. He made numerous mistakes, which took forever to converge. Moreover, when we asked to talk to his supervisor, the supervisor was rude, nasty, and suggested that we leave without renting the car. In our 40+ years of renting cars we have never experienced this kind of behavior.
Adding to this incompetence and rudeness, they both charged our credit card way more than is normally done, namely more than $5,000, in case we’ll have damage to the car.
We will never rent with this company and we’ll tell all our family, friends and colleagues about our terrible experience with this car rental company.
Very poor car and service
Kontra: To whom it may concern,
I recently rented a car from your car rental in Tel Aviv Ben Gurion airport location on the 10/09 for a month and I have to say it was the WORST experience ever as the car we received was of such poor quality that we had to change the vehicle 3 TIMES over the month stay as it had such mechanical issues with it. I would really not recommend your car rental service to anyone and we didn't even receive a discount on our rental for the inconvenience this caused on our trip. I expect to hear from one of your customer service officers concerning this.
Enterprise and Aldan
Kontra: I chose a car for four lugages and five people for 90 dlls, when I picked up the car, they gave me a car for one lugage and four people, of course we did not fit in and had to upgrade the car, pay the difference which was a lot more.
Mandatory insurance cost was over 4x the price of the rental!
Kontra: Did not end up renting the car. Budget offered a larger size for an extra week at the same cost! Never again with enterprise!
Pro: Car was goos. Friendly staff.
Kontra: Lots of hidden fees! Price advertised on kayak was nowhere near actual price
Eldan is wonderful
Pro: Elena rentacar, who manages enterprise reservations at TLV, is wonderful. They send a detailed price breakdown in advance, returns are super efficient and staff are friendly.
Kontra: Sometimes there is a lengthy wait to pick up the car as generally only one person staffs the booth, which manages several re tap companies.
Pro: Nice car nice service
Kontra: I had reserved an SUV, they gave me a much smaller car.
Never again
Kontra: Dirty, no customer support. Said there was an extra fee when I got to the desk. Paid about 3 or 4 times more than what I reserved online because of some BS forced insurance requirement.
Very disappointed
Pro: that I gave it back already
Kontra: That the guy didn’t want to give me the size I was supposed to get! He gave me the smallest car possible and offered me for more money the car size I was supposed get for my reservation.
Online Reservation did NOT work
Kontra: I made a reservation for a car that was supposed to end there and was supposed to cost 143.00
I ended up paying 432.00 because of fees not included but that did apply.
okayish
Pro: Very nice shuttle from dropoff to the airport.
Nice car.
Kontra: The agent was very pushy to sell extra insurance by scaring us that they can charge us up to the full cost of the car in case something goes wrong.
The full cost of the rent was 3.5 times higher than the price shown on Kayak.
The car had cigarette smell.
Ignorant and rude staff
Pro: The car was clean and worked well. The car return was quick.
Kontra: The person who served us was new to his job and was clueless. He made numerous mistakes, which took forever to converge. Moreover, when we asked to talk to his supervisor, the supervisor was rude, nasty, and suggested that we leave without renting the car. In our 40+ years of renting cars we have never experienced this kind of behavior.
Adding to this incompetence and rudeness, they both charged our credit card way more than is normally done, namely more than $5,000, in case we’ll have damage to the car.
We will never rent with this company and we’ll tell all our family, friends and colleagues about our terrible experience with this car rental company.
Very poor car and service
Kontra: To whom it may concern,
I recently rented a car from your car rental in Tel Aviv Ben Gurion airport location on the 10/09 for a month and I have to say it was the WORST experience ever as the car we received was of such poor quality that we had to change the vehicle 3 TIMES over the month stay as it had such mechanical issues with it. I would really not recommend your car rental service to anyone and we didn't even receive a discount on our rental for the inconvenience this caused on our trip. I expect to hear from one of your customer service officers concerning this.
Enterprise and Aldan
Kontra: I chose a car for four lugages and five people for 90 dlls, when I picked up the car, they gave me a car for one lugage and four people, of course we did not fit in and had to upgrade the car, pay the difference which was a lot more.
Mandatory insurance cost was over 4x the price of the rental!
Kontra: Did not end up renting the car. Budget offered a larger size for an extra week at the same cost! Never again with enterprise!
