Very poor “preferred” collectionPro: Good transfers to airport, avios pointsKontra: Paperwork was just thrown at me. No customer service.
GPS was set to avoid all highways and tolls So 1.5 hour journey ended up taking 3.5 hours
Car was filthy inside and out.
Kontra: Very dirty car on pick-up, sticky dirt on windshield and inside
Pro: staff very nice but I feel that we were ripped offKontra: we booked a standard SUV we were told they did not have them and said the car booked was the same as a standard car, they then charged an extra $400+ to get the car we booked. there is an outright attemt to get you to up grade and over charge you. I will not book through a comparison site as the they have no control over the car hire companies. I feel very hard done by.