Sewa Mobil di Bandara Chicago O'Hare Intl

Pro: Easy to cancel

Kontra: No statement or clause that person needs an airline ticket out of Ohare to receive the rate advertised on kayak. We requested a van because of kids and all they had was large suv (not ideal for 2 small children and 5 passengers).

Pro: Nothing

Kontra: try and work with me.

Pro: The car was satisfactory

Kontra: Routes is running a hustle. They demand at the counter that you show them your insurance ID card and if you don't have one to show them, they will charge you an additional 14.95/day. I escaped the hustle but I saw one customer get irate and the guy behind the counter only made it worse. I thought they were going to fist fight. Also, getting there was a problem. A bus picked me up at the airport and took me to the building with ALL of the rental car places. Upon inspection, it became clear that Routes was the only one that didn't have a spot in the building. I was told to go outside and wait for the Routes van. A guy picked me up and I was alone in the van with him for the next 10 minutes, which was unnerving. I waited in a long line and the attendants were very unprofessional. Upon drop-off, there was o clear communication about the process or where to park. Total disaster.

Kontra: Clear instructions about the limits of renting to locals other than being buried deep in the terms and conditions. Kayak generally does well with describing the most germane terms and conditions in the summary of the rental, and flagging important considerations, such as mile limits. Despite Kayak just aggregating the information from companies such as price-line, they are generally good about making sure the terms are clear. However there were no clear instructions about Routes not renting to locals. I had no clue about Routes not renting to locals until I showed up on the day of the rental. Again, I know that if you read through the various terms and conditions, the conditions are there, but considering my reliance on Kayak for their ease of use, not having such an important consideration flagged is a disappointment. Additionally, this information was not apparent on follow up or confirmation e-mails. Apparently Routes is even trying to charge me and extra 40$ despite not renting the car to me 2 weeks after the fact. I assume it's some kind of breach of contract fee or something along those lines. Very unhappy.

Pro: Nothing to like there

Pro: Didn’t get rental because no information was provided about needing a flight in ticket to rent.

Kontra: Give all the information to us before we schedule a rental and put a deposit down. We had to scramble and settle for the scraps of another company. We also had to jump through the hoops of getting a refund from the insurance company provided by you. We were very displeased and will never use kayak again. I will be telling other colleagues and friends about our experience if we are not reprimanded for our trouble.