Overview

Grand Serpong Hotel

Jalan MH Thamrin KM 2, 7 Kebon Nanas, Tangerang 15143, Indonesia
+62 215 575 8181

Rp 337,663+

Overall guest ratings

7.9/10 Good
Based on 798 reviews

Review highlights

  • 7.7
  • 5.8
  • 4.8
  • 4.5

Good to know

  • Clean hotel facilities

Nearby

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    Amenities

    • ATM on-site
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Parking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Free Wi-Fi
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 798 reviews
    • 7.7 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 5.8 "Breakfast is mediocre."
    • 5.8 "Location is acceptable."
    • 5.7 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      5.4 "Cleanliness of the bathroom was average, said 54%."
    • 5.7 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      6.8 "Only 68% said rooms were big enough."
      5.4 "Cleanliness of the bathroom was average, said 54%."
      5.8 "Beds were acceptable for 58%."
    • 4.8 "Disappointing food."
      4.0 "For 60%, the dining experience was not enjoyable."
    • 4.5 "Not very comfortable."
      0.8 "92% thought it was too noisy."
      2.7 "Air conditioning was criticized by 73%."
    • 3.9 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
    • 2.2 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."
    • 2.1 "Horrible pool."
      0.3 "Dirty pool, said 97%."
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    Overall rating

    7.1 Good
    Based on 63 reviews
    • 5.9 "Rooms are ok."
    • 5.7 "Location is acceptable."

    Overall rating

    6.7 Good
    Based on 534 reviews
    • 7.7 "Good service."
      9.1 "91% found the staff to be very friendly."
    • 6.3 "Breakfast is mediocre."
    • 5.8 "Location is acceptable."
    • 5.7 "Rooms are ok."
      7.0 "70% thought rooms were spacious."
      6.7 "Only 67% said rooms were clean enough."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 5.2 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 4.8 "Disappointing food."
    • 4.7 "Not very comfortable."
    • 4.0 "Vibe wasn't good."
    • 2.1 "Horrible pool."
      0.2 "Dirty pool, said 98%."
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    Overall rating

    7.3 Good
    Based on 47 reviews
    • 6.0 "Rooms are ok."

    Overall rating

    6.8 Good
    Based on 151 reviews
    • 7.4 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 5.9 "Rooms are ok."
    • 4.7 "Disappointing food."
    Good to know
    "Clean hotel facilities"
    data provided by TrustYou

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