Pros: The width of the seats are good
Breakfast is good
Cons: The boarding gate is a little mad....... need to identity the TC gate with a nameboard. There are two gate 23's
Jul 09, 2016
Pros: The staff were amazing considering we had an hour and a half delay and checked in to the flight manually! I felt bad for them actually, as it clearly wasn't their fault, but they are on the front line and had a deal with some very upset customers.
Cons: I had to stand in line for and hour and a half while the staff tried to figure out why the computer system wasn't working. When the system decided that it really wasn't going to work, we had to check in manually, which doesn't seem very safe to me! I had a handwritten boarding pass, and luggage label! The flight was then delayed further and we ended up being and hour and a half delayed. Again, the staff were amazing with what they had to deal with, but I do wish that there was a representative from Thomas Cook to talk to us while we were in line at check in. Tanoy announcements didn't cut it really.
Feb 24, 2016
Cons: OK, full disclosure, I am 6'7. I'm never going to be able to stretch out in economy. It would be nice to fit in the seat though. It's a 5.5hr flight and that's too long for this little space.
Would have been nice to have been given landing cards on board. As it was everyone tried to complete them standing up in the terminal on arrival. Not a big deal, but easy to fix.
Feb 20, 2016
Flight from Fuertoventura
Pros: Crew were very attentive and friendly. Cared well for the elderly and children. Did not take meals as an added extra as I am allergic to cooked tomatoes and there is no guarantee that they do not flavor food.
Cons: Sets well so close together my knees hit the seat in front and I am only 5ft 4 in tall. When the tray table came down for drinks it was small and hit my stomach. The elderly gentleman next to me had a disabled wife and due to shortage of space managed to spill his hot coffee. We had some trouble clearing up but staff were helpful
Jan 23, 2016
More comfortable than Thomson but poor entertainme
Pros: Seat space
luggage included in the ticket price
good German movies selection
Vegetarian meals available with no extra charge
Cons: Entertainment poor, we had to pay for upgrade and it was the same both ways
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