|Rute Populer||Brusel Bruxelles-National ke Athena Eleftherios V.|
|Bandara Populer||Athena Eleftherios V.|
Pro: New plane, comfortable seats, cheerful and polite staff
Kontra: There were no overhead screens with the video clips about Greece and its food...
Pro: It was a pleasant and uninterrupted flight with good service by the cabin crew
Kontra: The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest.
Kontra: Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals.
Great crew, smooth flying.
Pro: Pretty roomy seats, food and drinks included in the price.
Kontra: 30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time.
Pro: Service was great.
Kontra: Couldn’t download the entertainment app.
Kontra: Flight was late, we missed our connection, there was no information etc
Pro: Was on time and staff is always great
Kontra: Treated like peasants rather than customers. An annoyance to the check in staff rather than someone trying to enjoy a holiday. Totally disgusted with their attitude. Can’t wait for the return leg.....
Pro: Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable
Kontra: Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays..
Kontra: The food honestly
It was a very short flight.
Kontra: Offer of Wi-Fi.
Pro: Everything went well.
Kontra: The food.
Standards and behaviours have deteriorated at Aegean
Kontra: Legroom is extremely tight Boarding processes, including weighing of hand luggage are chaotic and feel like they are designed to catch people out.
Pro: The food was excellent and the cabin crew were friendly
Kontra: Not enough water available as it was a very warm flight and I was quite dehydrated
Pro: Crew were v good
Kontra: Comfort no entertainment, small seats...
Pro: The staff were nice.
Kontra: Food. Queued too long before we could board.
Pro: Very nice crew!
Kontra: The three boarding passes sent to my email with no practical option to use them
Pro: Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood.
Kontra: The seats were uncomfortable for this length of flight and space very limited.
Pro: We had a nice comfortable flight and were delighted to receive the complementary food and drinks.
Kontra: We were slightly delayed and found it difficult to understand some of the announcements from the crew.
Pro: Crew very helpful and happy to assist Good communication
Kontra: Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins
Kontra: 40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional
Kontra: The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!
Kontra: Limited space. Unacceptable
Pro: Very nice crew, had trouble with boarding
Kontra: Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help
Pro: The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well.
Kontra: Being called to wait to board in a Que when we did not need to like Ryan Air
Pro: The crew were very professional and polite on board and the food was excellent
Kontra: The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her.
Kontra: The food was all meat and I am a vegetarian
Pro: The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time
Kontra: The food was as expected. The seats were very good and comfortable.
Kontra: Disembarkation via buses. Not great.
Pro: I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you.
Kontra: Food was good. Chairs were clean and relatevly good. Thank you
Pro: Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination.
Pro: Flight was on time. Crew were good. Flight deck announcements were appreciated.
Kontra: Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option.
Pro: For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom.
Pro: short flight but managed to get some coffee/food, very helpful and polite crew as always
Pro: Was good space.
Kontra: Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport.
Reasniably Priced Business Class
Pro: Legroom Polite and attentive crew
Kontra: Flight times No onboard entertainment
Reasonably Priced Business Class Seat
Pro: Clean aircraft Legroom Polite service
Kontra: Delayed No onboard entertainment
Kontra: parked nesr chute but used buses to take us to the terminal
Kontra: boarding took for ever.
service from the cabin crew was not good.
three seats to myself
Pro: excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you.
Kontra: nothing it was perfect
v good much like
Pro: good service prompt take off quick disembarkation
Kontra: the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol
Pro: Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays.
Kontra: Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait.
Kontra: delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded
Pro: plane packed full but staff still managed to look after passengers needs
Kontra: dislike bus transfers to terminal for economy reasons
Pro: We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean.
Pro: Everything was very good
Kontra: No entertainment
Kontra: No entertainment
Pro: first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break.
Kontra: Waiting more than 3 hours in Athens
Best breakfast ever
Pro: The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience
What a rip off!
Kontra: Attitude to the clients was really appalling
Pro: The food was good and the flight was relatively empty which made the service even better. Very nice flight!
Kontra: It was have been nice if a movie was being shown. The flight was long enough
No information on delayed departure
Pro: Not alot. The crew were very professional and nice to the eye
Kontra: No information on delay. Boardind process: id and boarding card were checked on entry to the gate area. Then once again before the actusl boarding: doing the ssame job twice and creating a further delay.
Pro: Snack was very good. Attendants helpful and pleasant
Pro: Food is good.
Every think perfect
Kontra: There is small fr aircondation Need fresh air inside plan