Recent reviews
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4.0
The entertainment was decent The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense.
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6.6
I have accommodations paid after having my flight canceled. Lack of organization and information which caused delays to passengers after having the flight canceled.
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5.0
Lack of information which caused delays to board.
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5.3
My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth
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4.0
nothing at all Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever.
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4.0
nothing we never even got on this flight
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10.0
better service than before none
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10.0
i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you
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8.0
Breakfast, leg room, entertainment Boarding, took very ling, apparently waiting for a first official
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2.0
None
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10.0
better service than before none
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10.0
i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you
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8.0
Breakfast, leg room, entertainment Boarding, took very ling, apparently waiting for a first official
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4.0
The entertainment was decent The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense.
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5.0
Lack of information which caused delays to board.
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5.3
My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth
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4.0
nothing at all Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever.
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4.0
nothing we never even got on this flight
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2.0
None
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