Recent reviews
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3.6
The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
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7.6
Decent food. Direct flight. Good plane.
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9.6
Empty plane. Ran out of Sauerbraten.
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9.6
Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful. The selection of movies seemed on the whole dated.
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6.3
The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy. The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
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7.0
Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class. No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
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7.3
No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
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9.0
Ground crew in Bishkek are consistently excellent.
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7.0
Air Astana consistently has clean and comfortable equipment Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
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8.6
All flights were on time! Thanks for that Entertaining programs radio music is boring
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9.6
Empty plane. Ran out of Sauerbraten.
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9.6
Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful. The selection of movies seemed on the whole dated.
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9.0
Ground crew in Bishkek are consistently excellent.
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8.6
All flights were on time! Thanks for that Entertaining programs radio music is boring
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7.6
Decent food. Direct flight. Good plane.
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7.0
Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class. No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
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7.3
No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
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7.0
Air Astana consistently has clean and comfortable equipment Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
review from
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3.6
The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
review from
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6.3
The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy. The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
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