Recent reviews
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4.3
The flight was nearly 5 hours delayed with no explanation why or compensation.
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10.0
Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
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8.0
Hot towel, candy, nice flight attendants.
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9.0
The flight was on time, the plane was new, the crew was polite. Nothing really.
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3.6
The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
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7.6
Decent food. Direct flight. Good plane.
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9.6
Empty plane. Ran out of Sauerbraten.
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9.6
Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful. The selection of movies seemed on the whole dated.
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6.3
The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy. The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
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7.0
Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class. No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
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10.0
Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
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8.0
Hot towel, candy, nice flight attendants.
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9.0
The flight was on time, the plane was new, the crew was polite. Nothing really.
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9.6
Empty plane. Ran out of Sauerbraten.
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9.6
Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful. The selection of movies seemed on the whole dated.
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7.6
Decent food. Direct flight. Good plane.
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7.0
Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class. No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
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4.3
The flight was nearly 5 hours delayed with no explanation why or compensation.
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3.6
The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
review from
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6.3
The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy. The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
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