Temukan Penerbangan Murah di Air China

Kontra: No entertainment

Pro: Boarding was prompt and efficient.

Kontra: No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective.

could not check in online

Pro: the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure

Kontra: the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean

Kontra: Customer service on the flight was poor .

Lost my baggage

Pro: The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though.

Kontra: After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order.

Kontra: It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!

Good flight

Pro: Nice carrier. Enough leg room and clean flight

Kontra: Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes

Cramped up

Pro: The staff was helpful

Kontra: The flight was cramped up and not clean

Beware the codeshare!

Pro: This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard

Kontra: The plane was delayed over one hour for take off in Shanghai

my bag was damaged and cant get to contact anyone

Pro: Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was

Kontra: suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also

Kontra: I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring

No entertainment screen no food

Pro: Crew was friendly helpful

Kontra: I ordered muslim food but they said they don’t have

No Clue

Kontra: Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!

Terrible food

Pro: Unedable food

Kontra: Booked beyond recognition flavourless

Kontra: Not a single snack in the plane!

No hotel provided for 24 hour stop

Kontra: No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food.

Bad experience

Pro: Kayak website is not liable towards its customers. Due negligence.

Kontra: The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support.

Compensation for my cancelled flight & refund for my 10/12/2017 flight

Pro: Overall i won't prefer to travel from this airlines anymore.

Kontra: the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss. THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT.

Poor or mediocre in every way

Pro: Boarding was efficient

Kontra: A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

The Worst Airline

Pro: Getting off the plane

Kontra: Two hours on the deck at Astana waiting take off in steaming humidity and not a word from the staff. They looked blankly at me when I asked to know what was going on. And then they told a bald faced lie. They failed in the service of a pre-ordered mea. in general a pathetic excuse for an airline.

Kontra: No entertainment because no individual screen for movie

Kontra: No entertainment because no individual screen for movie

Delayed

Pro: The food was fine.

Kontra: The flight was two hours delayed, so I almost missed my next one--which was international.

Staff was very professional

Pro: I like food ,drinks,and staff

Kontra: What i didnt like was our baggage left with no keys, they all broke both keys we put in our check in baggage,just make us so dissapointing!!!

Poor service will not come back

Kontra: Seat is small and uncomfortable Landing late Food test not good poor customer service Drink should serve more often

Poor service

Kontra: Seat is small and uncomfortable No entertainment on flight Landing late Food test not good poor customer service

had to re-purchase the flight at a huge expense!!!

Kontra: I didn't like that FlightNetwork confirmed my flight, but then never ticketed it. I did not realize till I was at the airport and it was too late. my whole family was late to our vacation and had to re-purchase a last minute ticket to leave the next day instead. This does not reflect on AirChina, but the Kayak booking process. Reading some other reviews here, it seems this happened to others. Terrible!

Bait and switch

Pro: The flight was accepted by FlightNetworkbut never ticketed. I called and waited on hold for an hour with occasional talk to representative. She indicated that she would call me back in an hour. A ticketing agent called about an hour later and said the flight I booked was unavailable so they switched me to China Southern (where I have no status) but have status with Air China as Star Gold. In addition, they charged me an extra $330 US, so the good fare on Air Chain / Air New Zealand did not materialize. I am thoroughly disgusted with the process and FlightNetwork.

Kontra: The flight was accepted by FlightNetworkbut never ticketed. I called and waited on hold for an hour with occasional talk to representative. She indicated that she would call me back in an hour. A ticketing agent called about an hour later and said the flight I booked was unavailable so they switched me to China Southern (where I have no status) but have status with Air China as Star Gold. In addition, they charged me an extra $330 US, so the good fare on Air Chain / Air New Zealand did not materialize.disgusted with the process and FlightNetwork.

I will never take AirChina again

Pro: Ppl r ok to work on plants,

Kontra: Almost everything is sucks, I will never forget these horrible experiences in my life.