Temukan Penerbangan Murah di Air Dolomiti

Hand baggage issue

Pro: It was ok

Kontra: I had 2 hand baggages that exceeded the storage compartments above our seats. I was told by the hostess that they were not acceptable for their company. I told them the size was compliant with Lufthansa and so the hostesses strapped my luggage on an empty seat and did not tell us where (we found out later on our own), and kept making remarks like if we were sneaking an illegal baggage. I told her I bought the ticket with Lufthansa and the size is good. She said we have smaller airplanes. I said however it's up to Lufthansa to update the size according to their low-cost partners. End of the story, the next flight we took from Munich to London was with Lufthansa and my 2 hand baggages fit perfectly in their storage compartments. So, I think Air Dolomiti staff should be trained to be nice to Lufthansa customers as we are not used to low-cost mini airplanes and it is not our fault that Lufthansa decides to replace our flight with a low-cost partner. On top of all we got 45 minutes late!!! So they needed to apologize to us not vice versa.