Guest reviews
Overall rating
7.6
Good
Based on 351 reviews
Overall
7.8
Boarding
7.8
Comfort
7.6
Crew
8.3
Entertainment
6.7
Food
7.5
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
more then half of the pasangers lost there luggage
Cons: Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow.
review from
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2.0
more then half of the pasangers lost there luggage
Cons: Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow.
review from
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4.0
Very very bad landing in split and i didn't find my luggage
Cons: Very very bad landing in split and i didn't find my luggage Mina
review from
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4.0
Cons: It was very cold in airplane. Bad food. No covers. No tv
review from
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10.0
Pros: Great. ON TIME!
review from
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8.3
Pros: Easy check in, flight was on time, crew were nice and free meal and drink.
Cons: Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in.
review from
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6.6
Pros: Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too.
Cons: We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.
review from
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2.0
Cons: I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure...
review from
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10.0
Superb service
Pros: Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck.
Cons: Nothing.
review from
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2.0
Cons: The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)
review from
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7.0
Online check-in fails each time!
Pros: As mentioned many times, they are more professional than JAT, but still looong way to go.
Cons: They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets.
review from
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7.6
Better than JAT Airways, but I don`t like ATR-72 really
Pros: Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner.
Cons: I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service.
review from
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8.3
Pros: Easy check in, flight was on time, crew were nice and free meal and drink.
Cons: Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in.
review from
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6.6
Pros: Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too.
Cons: We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.
review from
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7.0
Online check-in fails each time!
Pros: As mentioned many times, they are more professional than JAT, but still looong way to go.
Cons: They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets.
review from
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7.6
Better than JAT Airways, but I don`t like ATR-72 really
Pros: Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner.
Cons: I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service.
review from
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2.0
more then half of the pasangers lost there luggage
Cons: Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow.
review from
-
2.0
more then half of the pasangers lost there luggage
Cons: Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow.
review from
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4.0
Very very bad landing in split and i didn't find my luggage
Cons: Very very bad landing in split and i didn't find my luggage Mina
review from
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4.0
Cons: It was very cold in airplane. Bad food. No covers. No tv
review from
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2.0
Cons: I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure...
review from
-
2.0
Cons: The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)
review from
Flight status
Air Serbia route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
360
Belgrade
BEG
Amsterdam
AMS
334
Belgrade
BEG
Frankfurt am Main
FRA
506
Belgrade
BEG
Larnaca
LCA
380
Belgrade
BEG
London
LHR
526
Belgrade
BEG
Thessaloniki
SKG
374
Belgrade
BEG
Zurich
ZRH
122
Belgrade
BEG
Sofia
SOF
172
Belgrade
BEG
Podgorica
TGD
800
Belgrade
BEG
Abu Dhabi
AUH
600
Belgrade
BEG
Vienna
VIE
194
Belgrade
BEG
Ljubljana
LJU
310
Belgrade
BEG
Paris
CDG
614
Belgrade
BEG
Prague
PRG
216
Belgrade
BEG
Tirana
TIA
112
Belgrade
BEG
Sarajevo
SJJ
512
Belgrade
BEG
Athens
ATH
162
Belgrade
BEG
Skopje
SKP
350
Belgrade
BEG
Berlin
TXL
544
Belgrade
BEG
Milan
MXP
344
Belgrade
BEG
Stuttgart
STR
650
Belgrade
BEG
Moscow
SVO
826
Belgrade
BEG
Beirut
BEY
152
Belgrade
BEG
Split
SPU
142
Belgrade
BEG
Dubrovnik
DBV
500
Belgrade
BEG
New York
JFK
182
Belgrade
BEG
Tivat
TIV
175
Podgorica
TGD
Belgrade
BEG
534
Belgrade
BEG
Rome
FCO
404
Belgrade
BEG
Copenhagen
CPH
320
Belgrade
BEG
Dusseldorf
DUS
230
Belgrade
BEG
Zagreb
ZAG
646
Belgrade
BEG
Bucharest
OTP
501
New York
JFK
Belgrade
BEG
615
Prague
PRG
Belgrade
BEG
414
Belgrade
BEG
Stockholm
ARN
390
Belgrade
BEG
Hamburg
HAM
651
Moscow
SVO
Belgrade
BEG
304
Belgrade
BEG
Brussels
BRU
560
Belgrade
BEG
Venice
VCE
690
Belgrade
BEG
Luqa
MLA
224
Belgrade
BEG
Pula
PUY
507
Larnaca
LCA
Belgrade
BEG
513
Athens
ATH
Belgrade
BEG
217
Tirana
TIA
Belgrade
BEG
168
Belgrade
BEG
Ohrid
OHD
381
London
LHR
Belgrade
BEG
670
Belgrade
BEG
Saint Petersburg
LED
104
Belgrade
BEG
Banja Luka
BNX
311
Paris
CDG
Belgrade
BEG
527
Thessaloniki
SKG
Belgrade
BEG
810
Belgrade
BEG
Tel Aviv
TLV
191
Ljubljana
LJU
Belgrade
BEG
647
Bucharest
OTP
Belgrade
BEG
375
Zurich
ZRH
Belgrade
BEG
187
Tivat
TIV
Belgrade
BEG
167
Skopje
SKP
Belgrade
BEG
365
Amsterdam
AMS
Belgrade
BEG
225
Pula
PUY
Belgrade
BEG
405
Copenhagen
CPH
Belgrade
BEG
169
Ohrid
OHD
Belgrade
BEG
827
Beirut
BEY
Belgrade
BEG
113
Sarajevo
SJJ
Belgrade
BEG
143
Dubrovnik
DBV
Belgrade
BEG
123
Sofia
SOF
Belgrade
BEG
103
Banja Luka
BNX
Belgrade
BEG
545
Milan
MXP
Belgrade
BEG
605
Vienna
VIE
Belgrade
BEG
231
Zagreb
ZAG
Belgrade
BEG
305
Brussels
BRU
Belgrade
BEG
351
Berlin
TXL
Belgrade
BEG
411
Stockholm
ARN
Belgrade
BEG
391
Hamburg
HAM
Belgrade
BEG
535
Rome
FCO
Belgrade
BEG
801
Abu Dhabi
AUH
Belgrade
BEG
335
Frankfurt am Main
FRA
Belgrade
BEG
153
Split
SPU
Belgrade
BEG
341
Stuttgart
STR
Belgrade
BEG
321
Dusseldorf
DUS
Belgrade
BEG
817
Tel Aviv
TLV
Belgrade
BEG
Top airports served by Air Serbia
- Abu Dhabi Intl Airport (AUH)
- Belgrade Nikola Tesla Airport (BEG)
- Berlin Tegel Airport (TXL)
- Düsseldorf Airport (DUS)
- Rome Fiumicino Airport (FCO)
- Moscow Sheremetyevo Airport (SVO)
- Zurich Intl Airport (ZRH)
- Munich Franz Josef Strauss Airport (MUC)
- Vienna International Airport (VIE)
- Mahe Island Seychelles Intl Airport (SEZ)
- Paris Ch. De Gaulle Airport (CDG)
- Madrid Barajas Airport (MAD)
- Stuttgart Echterdingen Airport (STR)
- Kuwait City Airport (KWI)
- Amsterdam Schiphol Airport (AMS)
- Cologne Köln/Bonn Airport (CGN)
- Praslin Island Airport (PRI)
- Podgorica Golubovci Airport (TGD)
- Cairo Airport (CAI)
- Manama Bahrain Intl Airport (BAH)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Stockholm Arlanda Airport (ARN)
- Geneva Geneve-Cointrin Airport (GVA)
- Venice Marco Polo Airport (VCE)
- Frankfurt am Main Airport (FRA)
- Kastrup Copenhagen Airport (CPH)
- New York John F Kennedy Intl Airport (JFK)
- Salzburg W.A. Mozart Airport (SZG)
- Tivat Airport (TIV)
- Athens Eleftherios V. Airport (ATH)
- Milan Malpensa Airport (MXP)
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Tullamarine & other airports Airport (MEL)
- Karachi Quaid-E-Azam Intl Airport (KHI)
- Muscat Seeb Airport (MCT)
- Barcelona Airport (BCN)
- Saint Petersburg Pulkovo Airport (LED)
- Tirana Rinas Airport (TIA)
- Bologna Guglielmo Marconi Airport (BLQ)
- Florence Peretola Airport (FLR)
- Nürnberg Airport (NUE)
- Saarbruecken Ensheim Airport (SCN)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Johannesburg OR Tambo Airport (JNB)
- Ljubljana Brnik Airport (LJU)
- Lahore Airport (LHE)
- Krakow J. Paul II Balice Airport (KRK)
- Gothenburg Landvetter Airport (GOT)
- Helsinki-Vantaa Airport (HEL)
- Václav Havel Prague Airport (PRG)
- Warsaw Frederic Chopin & other airports Airport (WAW)
- Zagreb Pleso Airport (ZAG)
- Thessaloniki Makedonia Apt. Airport (SKG)
- Skopje Airport (SKP)
- Malaga Airport (AGP)
- Bucharest Otopeni Intl Airport (OTP)
- Karlsruhe Söllingen Airport (FKB)
- London Heathrow Airport (LHR)
- Sofia Airport (SOF)
- Beirut Airport (BEY)
- Krasnodar Airport (KRR)
- Samara Kurumoch Airport (KUF)
- Adler/Sochi Airport (AER)
- Hong Kong Intl Airport (HKG)
- Phuket City Airport (HKT)
- Valencia Airport (VLC)
- Perth Airport (PER)
- Manchester Airport (MAN)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Colombo Bandaranaike International Airport (CMB)
- Brisbane Airport (BNE)
- Dammam King Fahad Intl Airport (DMM)
- Turin Citta Di Torino Airport (TRN)
- Singapore Changi Airport (SIN)
- Seoul Incheon Intl Airport Airport (ICN)
- Dar Es Salaam Airport (DAR)
- Riyadh King Khaled Intl Airport (RUH)
- Jeddah King Abdulaziz Intl Airport (JED)
- Riga Airport (RIX)
- Sarajevo Butmir Airport (SJJ)
Air Serbia contact information
- JU IATA code
- +381 11 311 21 23 Call
- airserbia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.