Temukan Penerbangan Murah di Air Transat

Severe problems with connection and luggage collection.

Pro: The flight was brief.

Kontra: Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end.

Stuck in Montreal due to a heavy lightning storm. Lost flight,

Kontra: No chance to change or reschedule flight. No understanding with a bit of compassion the situation.

Pro: Staff were friendly

Kontra: Seats were very uncomfortable

Overnight flight from Toronto to London not great.

Pro: Boarding the plane was well organised.

Kontra: We boarded in time to fly at 10:05pm, however 7 passengers didn't turn up until almost 11pm. We weren't offered any snacks or drinks whilst waiting. Our 7 year old son spent most of this time desperate for the toilet but we weren't allowed. We all just wanted to go to sleep after a long day, I wanted to get to sleep because I faced 4 hours drive home after landing in London. We were served food and drinks at around midnight... I was asleep and was woken by a stewardess shouting "Would you like a drink" (not sure if she was speaking to me - but to be honest on a night flight I expected the aircrew to be a little more tactful). The cabin lights were eventually dimmed at about 1:30 for perhaps a couple of hours, when they were turned back on and we were served a slice of carrot cake for breakfast. The whole trip felt very bizarre, the opposite of the outbound trip where everything felt very special. After landing we retrieved our luggage only to find our cases were badly damaged, we've traveled with the same cases for the last five weeks during which time they have survived without a scratch.