Recent reviews
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2.0
Regret choosing it Ended up missing a business deal. as no one showed up at the ticket counter. Airline agents were on Strike due to no payment of wages. Called the customer service line and it seemed like the call went through and I got hangedup on multiple time and had to find an ulternative route to my final destinations, which was the next day. Will never recommend the airline and it made me doubt book an international trip through kayak. Or its affiliates as there weren't very helpful with options for rebooking. No one showed up at the ticket counter. Worst service.
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2.0
Nothing at all and please do not represent this airline again. Please if I request this airline by mistake, do not book it for me. The flight was delayed for at least 5 hours, No Information about the delay was provided. My luggage was lost between Lagos and Port Harcourt during my flight to Nigeria and has not been found even as I returned to NY. I had one clothe on my back and nothing else. Then on my arrival at JFK, my 3 pieces of luggage did not arrive. They promised to contact me on Monday January 1st, but I have not heard from them. In summary: 1) lost one luggage between Lagos and PH and has not been found 2) Arrived JFK and my 3 pieces of baggage did not arrive with me.
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2.0
nothing. never fly arik everything wrong. molue or danfo in the air
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4.0
The flight from Douala to Lagos delayed for three hours - which can happen on any airline - but the staff didn't bother telling us at check in. It's only when I arrived at the boarding gate and found that there were no staff there that I checked my boarding pass and realized the 3-hour delay. No updates as we were waiting, either. Delays happen, but at least keep the passengers informed!
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2.0
I liked nothing The flight was due to take off at 11:30pm. We were gathered at 9:30pm to a waiting area with no a/c or sitting space for all the passengers. I stood until 1am for the plane to be towed to the departure gate. Once on the plane my selected seat 23A did not recline. I was told by the stewardess it was an emergency seat. I insisted that was no the reason. She took more than 30 minutes to conclude the matter. If it had not have been for the other passenger seated who swapped seats with me it would have been a horrible 10.45hrs. The 1st meal provided on the flight was of poor quality. The rice had a burnt taste & chicken was soggy. I requested an extra soda the times from the same stewardess who stated the seat couldn't recline. on the third time she took 10 more to provide me with a soda can, which had a extended part. Indicating that the can had taken a hard fall. Instead of saying anything else. I accepted the soda. I will NEVER fly with this airline again. And right will I recommend it to anyone I know.
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6.3
Direct flight Very old looking, poorly managed plane, dirty rest room, no entertainment
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2.0
Nothing Arik cancels my flight and rebook for a date when here was not flights leaving Benin. I had to purchase a different airline ticket to meet my schedule
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2.0
Arik cancels my flight and rebook for a date when here was not flights leaving Benin. I had to purchase a different airline ticket to meet my schedule
review from
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4.3
I liked very little. The food wasn't horrible and I liked that they provided us with blankets. My flight was delayed about two hours. We were not informed about the reason for the delay, the airline is obviously extremely unorganized. Arik employees were clueless, barely helpful, and straight rude at times. We weren't even offered a food voucher or even a cup of water. Let's not even get started with the literally the worst entertainment system in the world of airlines. The screens were blank the whole 10 hour flight. Almost every person I know that has flown with Arik has experienced ridiculous delays and even unannounced cancellations. Not to mention the cockroach that was on my second flight from Lagos to Accra. I have no idea how this airline is surviving with this lack of training, professionalism, and customer service. I will never fly with Arik again.
review from
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2.0
I liked very little. The food wasn't horrible and I liked that they provided us with blankets. My flight was delayed about two hours. We were not informed about the reason for the delay, the airline is obviously extremely unorganized. Arik employees were clueless, barely helpful, and straight rude at times. We weren't even offered a food voucher or even a cup of water. Let's not even get started with the literally the worst entertainment system in the world of airlines. The screens were blank the whole 10 hour flight. Almost every person I know that has flown with Arik has experienced ridiculous delays and even unannounced cancellations. Not to mention the cockroach that was on my second flight from Lagos to Accra. I have no idea how this airline is surviving with this lack of training, professionalism, and customer service. I will never fly with Arik again.
review from
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2.0
Regret choosing it Ended up missing a business deal. as no one showed up at the ticket counter. Airline agents were on Strike due to no payment of wages. Called the customer service line and it seemed like the call went through and I got hangedup on multiple time and had to find an ulternative route to my final destinations, which was the next day. Will never recommend the airline and it made me doubt book an international trip through kayak. Or its affiliates as there weren't very helpful with options for rebooking. No one showed up at the ticket counter. Worst service.
review from
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2.0
Nothing at all and please do not represent this airline again. Please if I request this airline by mistake, do not book it for me. The flight was delayed for at least 5 hours, No Information about the delay was provided. My luggage was lost between Lagos and Port Harcourt during my flight to Nigeria and has not been found even as I returned to NY. I had one clothe on my back and nothing else. Then on my arrival at JFK, my 3 pieces of luggage did not arrive. They promised to contact me on Monday January 1st, but I have not heard from them. In summary: 1) lost one luggage between Lagos and PH and has not been found 2) Arrived JFK and my 3 pieces of baggage did not arrive with me.
review from
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2.0
nothing. never fly arik everything wrong. molue or danfo in the air
review from
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4.0
The flight from Douala to Lagos delayed for three hours - which can happen on any airline - but the staff didn't bother telling us at check in. It's only when I arrived at the boarding gate and found that there were no staff there that I checked my boarding pass and realized the 3-hour delay. No updates as we were waiting, either. Delays happen, but at least keep the passengers informed!
review from
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2.0
I liked nothing The flight was due to take off at 11:30pm. We were gathered at 9:30pm to a waiting area with no a/c or sitting space for all the passengers. I stood until 1am for the plane to be towed to the departure gate. Once on the plane my selected seat 23A did not recline. I was told by the stewardess it was an emergency seat. I insisted that was no the reason. She took more than 30 minutes to conclude the matter. If it had not have been for the other passenger seated who swapped seats with me it would have been a horrible 10.45hrs. The 1st meal provided on the flight was of poor quality. The rice had a burnt taste & chicken was soggy. I requested an extra soda the times from the same stewardess who stated the seat couldn't recline. on the third time she took 10 more to provide me with a soda can, which had a extended part. Indicating that the can had taken a hard fall. Instead of saying anything else. I accepted the soda. I will NEVER fly with this airline again. And right will I recommend it to anyone I know.
review from
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6.3
Direct flight Very old looking, poorly managed plane, dirty rest room, no entertainment
review from
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2.0
Nothing Arik cancels my flight and rebook for a date when here was not flights leaving Benin. I had to purchase a different airline ticket to meet my schedule
review from
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2.0
Arik cancels my flight and rebook for a date when here was not flights leaving Benin. I had to purchase a different airline ticket to meet my schedule
review from
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4.3
I liked very little. The food wasn't horrible and I liked that they provided us with blankets. My flight was delayed about two hours. We were not informed about the reason for the delay, the airline is obviously extremely unorganized. Arik employees were clueless, barely helpful, and straight rude at times. We weren't even offered a food voucher or even a cup of water. Let's not even get started with the literally the worst entertainment system in the world of airlines. The screens were blank the whole 10 hour flight. Almost every person I know that has flown with Arik has experienced ridiculous delays and even unannounced cancellations. Not to mention the cockroach that was on my second flight from Lagos to Accra. I have no idea how this airline is surviving with this lack of training, professionalism, and customer service. I will never fly with Arik again.
review from
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2.0
I liked very little. The food wasn't horrible and I liked that they provided us with blankets. My flight was delayed about two hours. We were not informed about the reason for the delay, the airline is obviously extremely unorganized. Arik employees were clueless, barely helpful, and straight rude at times. We weren't even offered a food voucher or even a cup of water. Let's not even get started with the literally the worst entertainment system in the world of airlines. The screens were blank the whole 10 hour flight. Almost every person I know that has flown with Arik has experienced ridiculous delays and even unannounced cancellations. Not to mention the cockroach that was on my second flight from Lagos to Accra. I have no idea how this airline is surviving with this lack of training, professionalism, and customer service. I will never fly with Arik again.
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