|Rute Populer||Bogota El Dorado ke Medellín Jose Maria Cordova Intl|
|Bandara Populer||Bogota El Dorado|
Orden y organización
Clean aircraft timely departure and arrival
No English spoken but friendly enough and avians check in line was way short yet then bargain airline. Bought through Kiwi, worked perfectly
Avianca’s customer service is the worst I have ever encountered. It should be easy for another airline, even with bad customer service, to take over their share of the market.
Is the decime time i don’t receive any help from you
Comida y entretenimiento
Pro: Everything was great Awesome service thank you
Pro: The crew is very polite and organized. They are really making an effort to be on time
Pro: The crew was nice. I had the front seats ehich were super comfortable.
Kontra: Cheaper fares. Avianca has always been an expensive option.
Pro: Perfectly organized. Clean and well sanitize.
Pro: We took off on time
Kontra: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre
Pro: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Kontra: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
Kontra: My wife lost the fly for delay in the first fly from Cúcuta to bogota
Pro: Comfortable flight good crew
Kontra: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
Kontra: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
Pro: Crew was ok.
Kontra: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
Pro: Buenos protocolos COVID
Kontra: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
Pro: Every thing was very good
Kontra: Snacks and drinks
Pro: But this time everything was organized
Kontra: Put the same way that’s its right now each get out by groups
Pro: Flight was on time
Kontra: Food was horrible and no drink options. I hate diet soda yuck
Pro: The plane was on time
Kontra: Food was horrible. No drink options.
Pro: The puntuality
Kontra: Possibility of entertainment in the plane
Kontra: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!