Temukan Penerbangan Murah di Bangkok Airways

Bag missing and damaged

Kontra: On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap.

Kontra: Delay

Pro: all except security

Kontra: the agent wanted to take away my insulin pens. She asked other agents about the pens, then gave them back I showed my displeasure for management not schooling their employees properly. not ending there I was asked for the boarding pass. It was used to record notations in a log book. I found this upseting. An extremely poor was conducted. I had a bag hanging from my belt, it was never checked. I could have had anything in it. Overall very poor, poor, poor.

Flight delay

Kontra: Delays meant we were late for appointments

Lack of Service

Kontra: Neither British Airways or my travel agent were able to solve problems created by British Airways 2 delayed flights meaning I could not make the meetings for the trip was planned and therefore I missed the flights and the meetings. Both British Airways and the Travel Agent said the other party were the ones to solve the problem

Pro: Process of boarding bags and onto the flight was super quick.

Kontra: There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers.

Pro: It was all standard, nothing to praise this air line with

Kontra: It was all standard, nothing to praise this air line with

Late again

Pro: Not in the mood for this section

Kontra: Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service.

Phuket /doha/man

Kontra: Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced

Lost bags, missed shuttle bus because of it....

Pro: The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for

Kontra: The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price...

No slouches but disappointing

Kontra: I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe.

When it goes wrong, it's awful

Pro: Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle.

Kontra: Unreliability. Delays. Cheapness.

Short Hop

Pro: Polite staff, clean aircraft.

Kontra: Boring food/snack. Small leg room.

pleasant enough

Pro: Efficient

Kontra: Flavour of the meals

Kontra: no entertainment, but was a very short flight so ok

Normal flight once it finally took off

Pro: The pilot did an excellent job of landing in bad weather.

Kontra: The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved.

Pro: Very poor boarding and disembarking using buses