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|Rute Populer||Bangkok Suvarnabhumi ke Koh Samui|
|Bandara Populer||Bangkok Suvarnabhumi|
Kontra: Trat a great little airport .
Pro: Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building.
Pro: Helpful staff, comfortable seating, but then we were both short.
Pro: well organized no hassle at check in
Pro: Easy all round
Kontra: Great meal service! Seats very comfortable and lots of leg room. Highly recommend ++
Pro: Food catering during the short flight. Attentive staff and easy boarding.
Pro: All Ok
Kontra: Everything ok
Pro: Lovely fresh sandwich, water and tea on a 45 minute flight.
Kontra: Maybe offering a juice.
Pro: I understand that Jet Airways has its own problems to sort out. Nevertheless, I think they make an excellent effort to make sure that passengers are comfortable and looked after well. All in all, while standards may have dipped a bit over the years, I'd still fly this airline, simply for their staff, who I have always felt were warm and courteous. Always.
Kontra: Still can't figure why they would use a 737. Why not deploy the newer aircrafts on international routes. That way, I can avail of their in-flight entertainment on my mobile or tablet, if I could only recharge it onboard. Just minor grouses, but still grouses.
Bangkok Airways nice with a connecting flight
Pro: transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used
Kontra: boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement
Bag missing and damaged
Kontra: On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap.
Hot on the tarmac
Kontra: BA left all the passengers stranded on the tarmac between the terminal and the plane for too long, some people looked like they were going to pass out.
Everything is good except for one thing!
Pro: The food is great. Even for a 50 minute flight, we had a delicious noodle shrimp dish! Nice generous serving of OJ in the morning along with a large bottle of water!
Kontra: Whoever looked after my luggage threw it so hard that it snapped the handle on the inside, so it makes it almost difficult to insert/withdraw the handle now from the bag. Very annoying!
Left early, arrived early, excellent service.
Pro: I was given a free pass to wait in the dedicated lounge where there was good Wi-Fi and a selection of free food and drinks. The boarding was friendly and efficient and the flight both left and arrived early. The seats were comfortable on this small plane (only 4 seats a row). As the plane was small there was no in-flight entertainment. It wasn't missed.
Pro: all except security
Kontra: the agent wanted to take away my insulin pens. She asked other agents about the pens, then gave them back I showed my displeasure for management not schooling their employees properly. not ending there I was asked for the boarding pass. It was used to record notations in a log book. I found this upseting. An extremely poor was conducted. I had a bag hanging from my belt, it was never checked. I could have had anything in it. Overall very poor, poor, poor.
Pro: Spacious cabin, fed even on a short flight. Overall very impressed.
Great little airline
Pro: Free food and snacks, good service. No complaints
Pro: the food
Kontra: the delays
Pro: All good
Kontra: Nothing to dislike
Kontra: Delays meant we were late for appointments
Lack of Service
Kontra: Neither British Airways or my travel agent were able to solve problems created by British Airways 2 delayed flights meaning I could not make the meetings for the trip was planned and therefore I missed the flights and the meetings. Both British Airways and the Travel Agent said the other party were the ones to solve the problem
Pro: Process of boarding bags and onto the flight was super quick.
Kontra: There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers.
Pro: It was all standard, nothing to praise this air line with
Kontra: It was all standard, nothing to praise this air line with
Ticked all the boxes
Pro: Food questionable but crew friendly
Kontra: Had to bus it to the terminal at BKK
Pro: Friendly and smiley crews. Smooth checkin and good flight.
CNY trip to Mae Hong Son
Pro: Smooth and efficient check in counter. Friendly crews.
Pro: Not in the mood for this section
Kontra: Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service.
Kontra: Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced
Lost bags, missed shuttle bus because of it....
Pro: The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for
Kontra: The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price...
No slouches but disappointing
Kontra: I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe.
Pro: Comfortable space , on time, attentive crew
When it goes wrong, it's awful
Pro: Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle.
Kontra: Unreliability. Delays. Cheapness.
Pro: Polite staff, clean aircraft.
Kontra: Boring food/snack. Small leg room.
Pro: Polite crew
Kontra: Tight seating, while empty rows where available.
Pro: The staff was very helpful and professional, the flight was pleasant and there were no problems.
Kontra: We boarded late due to the excessive rain, so that was stressful because I was connecting in Bangkok. There were only signage and announcements for the flight before ours that would be leaving from that gate, which was very confusing because its changed boarding time for Hanoi was our original boarding time for Bangkok. I would have preferred clarification about how the flights had changed and what the new protocol would be.
a comfortable trip
Pro: - Service staff - Meal on board - The fit of time for layover
Kontra: Flavour of the meals
Pro: Full breakfast on an extremely short flight. , Could teach Qantas a thing or to !
Well organised company
Pro: Everything about the flight and the food service
No issues. Pleasant journey from start to finish
Pro: Easy, quick boarding. Comfortable seats
Another convenient flight
Pro: almost all
Kontra: The choice of drinks and the taste of coffee
Excellent boutique airline.
Pro: Loved the lounges. Appreciated the complimentary food and drinks in both the lounge and during the flight
Kontra: no entertainment, but was a very short flight so ok
Flew in a small ATR turboprop. Cool! But a bit tig
Pro: Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error.
Kontra: Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane.
Friendly, genuine service
Pro: Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight.
Normal flight once it finally took off
Pro: The pilot did an excellent job of landing in bad weather.
Kontra: The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved.
Pro: Very poor boarding and disembarking using buses
Bangkok Airways Koh Samui to Chiang Mai
Pro: The staff were extremely pleasant. We boarded 15 min late but arrived 15 early. The spaghetti meal wasn't excellent. Overall fantastic experience.