Pros: The attendent so nice and polite when i rent, but when i dropoff...
23 Aug 2016
Cons: The poor rating for pickup/dropoff was related to the pickup which was not done well at all by the Budget person. Quite unpleasant and I would go so far as to say rude. The dropoff was completely different and was quite good. It was efficient, no issues and the people very kind and helpful.
While the car was new, less than 12 km, there was still the plastic coverings on the upholstery and the doors and the windscreen/windows were dirty.
On value for money it should be noted that all vehicles in Israel are expensive to rent/own simply because there is a very high government tax on imports. So, for Israel this is probably not a poor price but from a worldwide perspective it is not good.
13 Sep 2016
Not as advertised
Cons: In compare rental list, it came out as the cheapest but when i actually took out the car and had to sign the rental agreement it was more then DOUBLE.
30 Oct 2016
Cons: Not enough space for 3 adults in the back seat. Opel sw.
Too many alerts went on - oil and cool water.
Branch at Igumenitsa was close during official working hours.
Drop of location in Sofia city is very inconvenient
7 Nov 2016
Cons: Had to wait for the car for 2hours. The tires were worn to the extreme. The insurance was 2.5 times of the quoted car rate
9 Nov 2016
More than poor!
Cons: There were nowhere said that I have to have 800dollars as a deposit. The people were not helpful at the helpdesk at all!
At that they made me to put extra insurance for the car.
Finally I paid for two days twice as much as was written when I made the reservation.
Never ever go with budget!
15 Nov 2016
I felt tricked due to all the extra (unknown) cost
Pros: Nothing. I declined the deal.
13 Sep 2016
Cons: It is very difficult to find the rental car return place at the airport (not marked very well and some signs are even misleading).
25 Sep 2016
Pros: I had an emergency and had to leave early and they easily accommodated me and refunded me the days unused.
1 Oct 2016
Car broke down
Cons: The car that o rented had an enigma that died on me in the middle of the trip and j have to hear if they will reimburse me for days missing a car...
Cons: When reserving the car, I was offerd a price which was not at all the price I had to pay at counter in the airport!!!!!
25 Aug 2016
Cons: No one was on the desk to pick up the car as arranged and reserved in advance!
27 Aug 2016
expensive rent with poor service
Cons: Takes forever to take the car
They try to overcharge you when you return
Staff is not nice
17 Sep 2016
Cons: Revived a Ford Focus with 100,000 miles car had many problem and was falling apart. 2 days to reach management and received a new replacement. Most of evis car here in Isreal are high mile cars
21 Sep 2016
Cons: The price posted in their website is not up to 25% of the real price they are charging when coming to pick your car
1.They are adding almost 20 Dollar as insurance every day , so all the prices of 7$/day or 12$/day which you can see in their ads is before adding insurance .
2.when driving in highways , u should pay to the roads authority specific amount , but when you are using those hired cars , the hiring company will charge almost 3 times than the original fee , just because they are paying it by themselves .
3 Oct 2016
Pros: We got a nice car
4 Aug 2016
Cons: Poor service, over charging, un professional.
13 Sep 2016
Avis Needs to Try Harder in Israel
Pros: Ease of pick-up at airport.
Cons: Extremely poor management. The first car had no fluid in the radiator, was recalled by Avis midway in the rental because the license had expired, the replacement car was larger but a gas guzzler, and the gas tank was not completely full although we were still penalized for returning it at the same level. I would use them again.
10 Nov 2016
If u rent from Avis watch for the triple price whe
Pros: Price adv was 20 dollars a day. When u come to pick up
They add 30 dollars more mandatory ins plus 17 vat tax
So your total will be 60 - dollars a day.
Btw. They all do that. Falls adv
Cons: When u try to call them for a problem u will be on hold min
15 Nov 2016
Typical customer service for Israel
Pros: Getting the car was fast and employees were pretty friendly.
Cons: 1. The car was filthy (normal for Israeli rentals, though)
2. The place was hard to find coming back. They were surprised that I found it. I only found it because I typically rent cars there.
3. The real price was 2.5 times more than what Kayak quoted. I expected this but most won't.
Cons: Dear Sir
My online quote was $188, yet at the counter the rate was $560. This place luck transparency. I was informed that the car that I wanted Mazda 3 is not available and that they do have a similar class vehicle Peugeot 301 which looked ok from the outside but had a none working entertainment system inside. I was then told that taking a car for a full week would be cheaper per day than my original 4 day reservation, I have agreed. But since the Peugeot didn't have a working entertainment system and no other vehicle was available I had to upgrade to a higher class vehicle. Now my total stood at $777.00, with no other alternatives I had to agree.
I can't express my disappointment in words, I hope this review doesn't fall on deaf ears.
(310) 280-8059 cell
(310) 914-4014 office
5 Sep 2016
Biggest ripoff ever!
Cons: Price on kayak was $105 then when I came to pay it turned out to be $500 since they charged over $70 a day for insurance. Other companies charged around $20
4 Oct 2016
Pros: I didn't rent the car and charge me
Please refund me my money .. I'm using this app a lot
Cons: Rental service was poor and unprofessional
30 Oct 2016
Cons: They charged 3 x the amount of reservation
1 Nov 2016
Cons: Arrived at airport and walked over to the enterprise kiosk. The agent quoted a price that was twice as high, stating that I must purchase additional mandatory insurance. I told him that my credit card and auto insurance at home covers the car rental as well and is accepted throughout the world, the agent did not care to listen.
3 Nov 2016
Pros: Car did not break down
Cons: First two cars did not start,the third was a five year old car,generally rental companies do not use old cars, my had 68000 kilometers.
Instructions for returning the car convoluted and imprecise, took extra time to locate the place.
Being under pressure after circling the airport several times, we forgot I phone bracket on the dashboard and, after discovering this I called the office they just hung up on me. Never again
Pros: fast and good organsation of the drop off at the Ben Gurion airport, I didn't loose any time before the departure
16 Nov 2016
Cons: I had to wait 30 minutes for a shuttle back to the airport. The shuttle never came. A kind worker felt bad for us and took a minivan and drove us 7 minutes to the terminal.
I was charged double the price I was quoted by Kayak
29 Aug 2016
Cons: Very low level car even though I paid for a full size car. The worst part was when I gave back the car I had a horrible experience. Terrible customer service
Pros: The rental experience and the car was great. The lady was very nice and the car we originally got was a Volkswagen passat. Since we ordered a premium car, I was dissatisfied with what we got so I asked them to upgrade our car to a Volvo or something slightly nicer. In return, they got us a $50,000 Lexus for no extra charge. Albeit a little dirty, the car was fantastic; leagues better than the Volkswagen. Overall, fantastic.