Sewa Mobil di Orlando

Not what I paid for"

Pro: When I booked my car rental with Kyak I believed I was booking an airport pick-up and drop off only to find after a tiring trans Atlantic flight there was no airport pick-up and that I needed to go off site to collect a car. The off site office was closed when I arrived in Florida so when I requested a car from the airport desk I was informed there were no cars available and I would have to wait until the following day to collect a vehicle. It cost me $102 for a taxi from the airport to my accommodation as it was getting late I had my grandchildren with me and they were tired after a 10 hour flight. The following day I had to call a taxi to again take me to the car rental office chosen by Kyak as "airport collection" which was an hour journey from my accommodation. The taxi fares alone cost me in excess of $200 I was without a vehicle the night of my arrival so I could not get to a supermarket to buy food and groceries so my grandchildren my wife and myself were without food until the next day. This whole experience was a complete disaster no ruined our holiday.

Kontra: All of the above plus the total experience of being taken as a sucker by Kyak when I was led to believe my booking for car rental was "airport pick-up and drop off" I was left without a vehicle for the first day of my vacation, unable to get to the supermarket for food for my grandchildren who had to wait until the following day to eat. A terrible experience not to be repeated. I feel completely let down by Kayak.

Car too small.

Pro: Good service at desk.I specified a compact car(focus) but got a Yaris at the garage.Too tired to argue.

Kontra: The sun pass charge of 10.49 dollars per day is far too high and much more than others charge.

Kontra: Car was not cleaned inside properly from last rental.. Smelt of smoke for a few days , old smoke ..

Kontra: What I didn't like was the complete lack of attention by you or Enterprise to very important and basic details of my booking. I advised that my flight did not land at Orlando until 6.45pm. My vehicle booking was for 7.30 pm. Yet, you or Enterprise booked me to collect my car at an off Airport site, which CLOSED at 6.30 pm. I took the matter up with Enterprise (as you directed). Their customer service was disgraceful. Eventually the third person I spoke to told me I could collect a car at the Airport, but it was going to cost substantially more. I pointed out that the mistake was either yours or theirs, not mine. I would have been as well to talk to the wall. Obnoxious lady had no understanding of the issue, and no interest in helping unless I paid up for your mistake.I cancelled the booking. Never again with Kayak or Enterprise. I travel here at least 3 times a year and invariably find everyone so friendly and helpful. Not this time. I won't be looking to Kayak or Enterprise for anything into the future.

eback to the old times sales man putting a lot of

Pro: the car but had to pay 15 dollars extra for it as they did not have the car i was promised drop off quick and easy

Kontra: the salesman said they did not have toyota that i was promised and gave me a toyota avalon at 15 dollars a day extra tried to say my insurance bout on line was no good and was very nasty about it saying any accident even if it was not my fault would come off my credit car i have been going to use for 20 years and this was like going back to the bad days because i tired after 2 long flights i fell for it and they put some other extras on as well i will never use enterprise hire again