Pro: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Kontra: "Better service from the crews."
Pro: "The crew was excellent."
Kontra: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pro: "New aircraft"
Kontra: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pro: "SQ always has the best looking flight attendants"
Pro: "Nothing special."
Kontra: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Kontra: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Kontra: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pro: "The crew was very helpful and courteous."
Kontra: "The flight was delayed and I decreased my time in Singapore"
Kontra: "I think the food in our flight was not that good.."
Pro: "Crew were great. Flight was not full."
Kontra: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pro: "I like everything in Singapore airlines"
Kontra: "Change the food menu, boring with the same menu"
Kontra: "Satisfied service friendly staff overall satisfied."
Pro: "The crew was amazing. The seat were uncomfortable"
Pro: "This was the most comfortable business class mid haul flight I've ever taken."
Kontra: "Absolutely nothing went wrong."
Pro: "Cabin crew knew how to work."
Kontra: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pro: "excellent - comfy plane, great service, excellent stuff."
Pro: "Five Star Singapore Service on board the aircraft."
Pro: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pro: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pro: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pro: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Kontra: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pro: "great crew service. my first time flying with singapore airlines. they delivered!"
Pro: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pro: "Loved the hot towel service"
Kontra: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pro: "food. schedule was on time"
Pro: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Kontra: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pro: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Kontra: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pro: "Great service always"
Pro: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pro: "Helpful crew. Full food service!"
Pro: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pro: "All went great"
Kontra: "I liked all - end to end excellent service"
Pro: "Reasonable price"
Kontra: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pro: "Main Entree hot"
Kontra: "Cold bread; dessert similar sweetened gak"
Pro: "Great service with a smile and can do attitude"
Pro: "Customer service and food couldn't be better."
Pro: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Kontra: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Pro: "Food & condition"
Kontra: "Crew were unfriendly and rude"
Pro: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Kontra: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pro: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Kontra: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pro: "It was convenient"
Kontra: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Pro: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pro: "Awesome crew and food"
Kontra: "Seats were not comfortable.."
Kontra: "Need more smiles and space"
Pro: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Kontra: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Kontra: "No comments"
Kontra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "Friendly crew and easy boarding"
Pro: "Crew excellent"
Kontra: "Baggage collection at Washington could be improved"
Kontra: "Great selection of movies and the food was really good as well."
Kontra: "Food and seat comfort could be better"
Kontra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "More leg room, easy boarding and comfortable flight in economy"
Pro: "Entertainment system, crew responsiveness"
Kontra: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pro: "The trip was very comfortable and food suited me"
Pro: "Arrived early in Budapest. Good leg room."
Kontra: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Pro: "Good attention from cabin crew and good food"
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Kontra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pro: "Super check in, great entertainment options"
Kontra: "Cabin crew were not very helpful. Food was average at best."
Pro: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Kontra: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Kontra: "Snacks and drinks could be betteri"
Kontra: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pro: "boarding process was efficent"
Kontra: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Pro: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Kontra: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pro: "Very impressed with the service. Very friendly staff"
Kontra: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pro: "On business class, so service was extraordinary"
Kontra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Kontra: "Food wasn't good"
Kontra: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Pro: "Foods, crew are accomodating and all sevice facility are very good"
Kontra: "Just update the movies regularly"
Pro: "Movies collections, friendly staffs"
Kontra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "Good service but need to improve food quality and quantity."
Kontra: "Seat number was the same but different position from one reserved online"
Pro: "The Qatar crew was great and the entertainment was on point."
Kontra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Kontra: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Pro: "Great service. Great food. Great entertainment."
Kontra: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Kontra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Kontra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Kontra: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Pro: "My trip from Beijing to Doha was fine."
Kontra: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Kontra: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Pro: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Kontra: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Kontra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "Much of your service is excellent!"
Kontra: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Pro: "Food and entertainment"
Kontra: "There was a rude counter staff when we checked in in Singapore."
Pro: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Kontra: "Nothing as such"
Pro: "Nice people"
Kontra: "6-hour delays coming and going. Sounds like a an issue."
Pro: "Service was very good"
Pro: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Kontra: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Everything was excellent. It would be nice if bigger and obese people would take two seats. The guy next to me was obese and I was squeezed into my seat. His big shoulders forced me to constantly move away from him since he spread into my space as well
Pro: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
Kontra: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
Pro: "The 777 is way behind the 380s comfort."
Kontra: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
Kontra: "Crew didn’t manage noisy passengers at business cabin"
Kontra: "Services of crew very poor specially onboard services in business class"
Pro: "Five Stars Airlines, we seat Economy Class, so Airlines give us Upgrade to Bussiness Class by Free... Thank you Emirates A380-800 Flight No.903 Dubai DXB - QAIA Amman Jordan, glad fly with you,,,"
Kontra: "WiFi is free for chatting only, its better we can viedeo call on the sky... Recomended Airlines,,,"
Pro: "Emirates A380-800 Jeddah - Dubai most beautiful and big airlines, Amazing Airlines"
Kontra: "All of Crue very friendly and helpfull"
Pro: "Big Airlines A380-800 Dubai - Jeddah,"
Kontra: "WiFi On Air not work"
Pro: "Dream on the sky, all crew cabin is very friendly and nice smile."
Kontra: "Free WiFi please up for faster"
Pro: "Not really Seat cushion hard ."
Kontra: "Boarding disorganised..little management of the process"
Kontra: "So many people were ill near me and the 14 hours of journey was crazy with such curcumstances around you.Those people should not have allowed to board"
Pro: "The overall trip was amazing"
Pro: "On point"
Kontra: "Keep doing the good work"
Pro: "Staff, food and service Dubai to Islamabad"
Kontra: "Arrogant staff on Houston to Dibai"
Pro: "The flight was very comfortable"
Kontra: "Operating remote control wasn’t working well ! It was frustrating !!"
Pro: "Great crew and comfortable seats"
Pro: "The crew was very accommodating , especially important because I was traveling with children"
Pro: "Comfortable, great food"
Pro: "Food was good when we got it."
Kontra: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Pro: "The service was good."
Kontra: "Food was horrible."
Pro: "Quantas Operated by Emirates is definitely not Emitrates standard."
Kontra: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Kontra: "baggage policing"
Pro: "The service from the airline Emirates, very nice and friendly staff. The price was under my budget and easy to purchase. Alerts for flight, time lines and updates for Airports after the Huricane Irma. Thanks! Javier"
Pro: "I was amazed to be upgraded to Business class!!! I wonder why. Anyway, the service was amazing, and the staff very friendly and helpful!!! The food was superb."
Pro: "Great selection of entertainment."
Kontra: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
Pro: "I like the flight route"
Kontra: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Kontra: "I was not let onto the flight in Entebbe because I arrived at the airport an hour before the flight departed. I was given no notice of this rule (apparently only applicable on Emirates flights) and was forced to delay my trip 2 days and pay an additional $1045 for a replacement flight home."
Pro: "The entertainment options were great! And, they have free wine with meals."
Kontra: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Kontra: "Maria was very rude and not pleasant."
Pro: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Kontra: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Pro: "Nice trip"
Kontra: "Every thing"
Pro: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Kontra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pro: "Friendly crew, excellent entertainment"
Kontra: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"
Kontra: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Pro: "Comfortable seats on the 777 compared to the 380. The food was great and the crew was world class."
Kontra: "The airport did not announce that our flight was boarding. Two bus loads of people were rushed onto the busses because of the confusion. The entertainment display was worn out in my headrest."
Pro: "Enough room to move around. Very much spacious"
Pro: "The staff was very attentive and helpful."
Kontra: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
Pro: "Good movie selection Comfortable seats"
Kontra: "No internet Food was not tasty"
Pro: "lovely crew"
Kontra: "no complaints"
Pro: "It was a nice flight"
Pro: "As always crew was great."
Kontra: "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."
Pro: "Love Etihad service"
Kontra: "Snacks, i didn't want set meal"
Kontra: "Next time give money back to people for cancelling or changing flights. Never flying with Kayak again"
Pro: "La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema."
Pro: "Wonderful trip"
Kontra: "A little rough air, but all was good"
Pro: "Crew excellent,food excellent,was very surprised after reading some bad reviews on the net."
Kontra: "Having pyjama to wear will have equalised Qatar business class."
Kontra: "I wish I knew that I could have get a room or food vouchers when I was ordering an e ticket("
Kontra: "My seat (8d) would not recline and the hand rest would not go up."
Pro: "Overall excellent"
Kontra: "Was not able to select seats online (even 24 hours before), was not able to check-in online, had stand more than an hour in the line for check in in JFK/NY"
Pro: "Good air craft friendly staff"
Kontra: "Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents"
Pro: "Good flight, punctual. A330 seating layout is great. Please keep using these planes."
Pro: "Crew are great. Food good. Entertainment selection pretty good."
Kontra: "I don't know why but on all Etihad flights I've been on so far (4), I found the seats very uncomfortable. There seems to be no padding on them and hence they are uncomfortable especially on long haul flights."
Pro: "Boarding was efficient. Entertainment and food great."
Kontra: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Pro: "Food and entertainment library was good"
Kontra: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
Kontra: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Pro: "Overall its very k"
Kontra: "Flight EY 653 screen touch sensitivity wad very bad"
Pro: "Great vegetarian food and good assortment of latest movies/tv shows."
Pro: "The service onboard was great, the crew were attentive and looked after the passengers."
Kontra: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
Pro: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Pro: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Pro: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Kontra: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."
Pro: "Everything was geeat!"
Pro: "Food was excellent! Crew was friendly"
Kontra: "Our Chicago to Abu Dhabi flight was delayed by over 6 hours Our Abu Dhabi layover was long, because the airline ended up canceling/delaying the connecting flight"
Pro: "Comfortable seats more room for the legs."
Kontra: "Food choice was limited. Entertainment choices were inadequate."
Pro: "I loved the entertainments, watching different movies on the screen"
Kontra: "The care by the cabin crews. They rarely responded to the calls, very arrogant, come from different background with very poor training in passenger's care."
Pro: "staff were great"
Kontra: "a little bit of a late departure"
Kontra: "Delay on flight from Bangkok."
Kontra: "Transit from Jet to Etihad was unclear. Had to go to a different terminal, but there were no signs and airport (not Etihad) staff didn't seem to know where to go. Once I got to the right place, Etihad staff were helpful."
Pro: "Customer service"
Kontra: "No complaints."
Pro: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Kontra: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."
Kontra: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Kontra: "The flight tickets from AUH to LAX were changed in the middle of the flight from HYD to AUH. This caused lot of travel and pain for my in-laws."
Kontra: "Impossible to contact on phone. When trying to change seats online but could not, I tried to contact on phone. Not possible at all. Finally had to do in airport when not many choices are not available"
Pro: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Kontra: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
Pro: "Very cramped seats"
Kontra: "Not enough servings of water. Tiny planes with little legroom"
Kontra: "Bad service. Crew not friendly. Frustrated at check-in counters - longest time ever, stupid check for cabin bag. I chose etihad for first time, I came with the same bag with different airlines never got a problem. Everyone was angry as only half inch their bags were buffered than the frame. Worst experience"
Pro: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Pro: "Great flight - Was very Comfortable in economy class considering it was a 141/2 hour flight . On time. Great Crew. US airline crew can definitely take lessons from the international airline crew on customer service."
Pro: "I was upgraded to business class, which was nice."
Kontra: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."
Pro: "Everything was lovely."
Pro: "I was more than pleasantly surprised by the level of service, comfort and food on this flight. I typically dread these long haul flights, but this was actually a pleasant experience. The fold flat seats are comfortable and roomy, the food and meal service, when you want it is convenient if you wish to dine on your schedule, not the airlines and the general high level and friendly service was much appreciated. The "lounge" space they have between the first and business class cabins is fantastic; its a small bar like area where you can get out of your seat and chat with other passengers, watch news, read or whatever, and not be confined to your seat. Overall a great experience, Arrived having slept, eat and drank well."
Pro: "Staff was good, business class lounge was nice. Ground crew was very good."
Kontra: "Business class seat not nearly as nice as Singapore Airlines. Food was good, limited options. The entertainment options were good, not great. On flight to India, there was onboard wifi and live news (CNN, etc). On flight back, there was not onboard wifi and live news coverage."
Kontra: "The crew was not helpful in keeping us informed about the delay, or in helping us make our connections."
Kontra: "Nothing not to like."
Pro: "Food could be better"
Kontra: "Didn't like the food"
Pro: "The plane was super comfortable"
Kontra: "The crew of boarding was very rude"
Pro: "I did not take the flight, I stopped in Miami instead."
Kontra: "Don’t know because I did not take this flight."
Pro: "Confortable seats"
Pro: "Courteous crew"
Kontra: "Snack selection"
Pro: "The seating and leg room was comfortable."
Kontra: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pro: "Crew was very nice."
Kontra: "More room in seat"
Pro: "Arrived 5 minutes early which was great on a very late night."
Kontra: "Landing was rough."
Pro: "Thankfully they gave out ear buds on the plane"
Kontra: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pro: "Smooth ride and early arrival"
Kontra: "Beat up baggage"
Pro: "Everything was great on the flight"
Pro: "The staff was welcoming and it felt good!"
Pro: "Nothing exceptional"
Kontra: "The plane was a little too hot."
Kontra: "Never happened. Had to be cancelled cause we missed our main flight."
Pro: "taking off and landing"
Kontra: "having to fill this out"
Kontra: "Boarding was poorly set up."
Kontra: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Kontra: "Sitting next to a bunch of crying babies"
Pro: "Got us there"
Kontra: "Cramped seating"
Pro: "Nice crew"
Kontra: "Crew let people move to main cabin extra without paying like I did"
Pro: "Aircraft was cool"
Kontra: "Small children"
Kontra: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pro: "Everyone was pleasant & professional"
Pro: "It was on time boarding and landing"
Pro: "Comfort. We had a bulk head seat. Newer plane"
Kontra: "No food offered . Not even for purchase."
Pro: "2 flight attendents reset the unit but to no avail."
Kontra: "We could not resolve it."
Pro: "They were accommodating to my boot on my foot in the boarding process."
Kontra: "Comfort and room in the seats. The temperature was very hot as well."
Kontra: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Kontra: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Kontra: "Delay otherwise average"
Pro: "Everything went smooth"
Kontra: "Delayed flight, attendants were rude and unhelpful."
Pro: "Poor for BIG Airline like that chips chips"
Kontra: "NOT GOOD the is 2 MUCH for CHIPS"
Kontra: "Same as previous response."
Pro: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Kontra: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pro: "Everything was on time"
Kontra: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pro: "Crew was very nice ."
Kontra: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pro: "On time"
Pro: "Engaged with customers no matter the seat preference"
Kontra: "Boarding system not good !"
Pro: "Affordable first class seat - very unusual for AA"
Kontra: "No complaints"
Kontra: "Boarded an hour late"
Kontra: "The plane was old."